I have been using Animal Ark for awhile I am part of the wellness plan also ...and was happy with it , but last October, my dog had a weird cough ,and I kept getting an email that she was due for a fo... Read More
I have been using Animal Ark for awhile I am part of the wellness plan also ...and was happy with it , but last October, my dog had a weird cough ,and I kept getting an email that she was due for a focused exam , well I took her for that exam and to see what was with the cough she had for couple of days . first of all nobody knew what was the so called focused exam when I asked , well when they heard the cough I was told it was kennel cough ( my dog had the vaccine good till April 2017 , this was October 2016) they took sample for the test , and told me will let me know the following day , plus gave me some meds to treat it, I was told not to worry vaccine company will pay for the cost of treatment , (but anyway I was charged for some stuff ) well after I went home and started the meds my dog got worst , waited couple of days and no call about results , so I called and they didn't find any results in my file ( yes that was disappointing) ...and I told them will bring her back because she was worst , i was seen by a different Vet ,they put a shot and changed a medication , i paid again but there was some amount extra ...but was told again vaccine company would take care , I talked to someone named Christine , who a that time was very polite and told me not to worry . My third visit was same week and finally I was told the test never was done ( they didn't know for sure if was kennel cough) this was frustrating my dog was worst and taking meds that was making her worst !! Finally the last vet ( yes another different than the other 2) ...took an X-ray and found few things ( definitely no Kennel cough) and refer her to another facility for an study they didn't have the machines there , again the people at the front desk wanted to charge me the balance i was told before not to pay , because vaccine company will take care of it , so again Christine who was there explained them what was going on ,and I just paid for what was done that day $94 something...I made the appointment in the other place ,and finally got answers it cost me over $1,000 but is ok , i know finally what she has and she is doing ok . But now ..1/3 /2017 ,I got a bill from Noah's ark with late fee and all ( I never got any previously) plus that was the charge I was told not to worry vaccine company would take care ... I called and explained all this , but the not so nice Christine now , is changing her story and told me ,my only option is to pay or my dog ever would get treatment there ... I got all the papers and receipts . Was trying to reach corporate office to let them know about this , but no luck seems it doesn't exist . I am very angry and frustrated about this , they made my dog sicker , was there 3 times in a week and all meds they prescribed are sitting in my house because she only took them 2 or 3 times , plus after 3 months they are sending me a bill for a charge I didn't suppose to worry ?! Really !!Read Less