Petwow

Horrible experiences recently... years ago, they were great. One example... my female cat was urinating blood... they met her several times through a few months time... couldn't figure out the problem... diagnosed her with several different causes... nothing got better. Did my own research and we had brought a peace lily into our home from a funeral just before this issue started (lillies contain a crystallizing residue that is toxic to cats if the plant is chewed on) not once did they think to ask about plants or anything new in the household. Removed the lily, gave kitty some milk and she turned out perfectly fine. They seem to want to do any and everything EXCEPT figure out the issue. This is the petwow located in Alexandria. Read Less

If i could give zero stars I would. Yesterday my fiance and I had to surrender a SAAP dogs for reasons unknown to Petwow. It wasnt because we didnt love him or couldn't take care of him, it was because of aggression issues. It was the hardest thing we had to do considering we have two other rescued dogs and just lost one a year ago. We talked to SAAP prior and had things laid out that we would still pay for everything because at the moment he has an eye injury. The nurse whom I will not name, was so RUDE, DISRESPECTFUL, and just down right unprofessional. We were trying to explain what meds he had already had taken that day and which ones he hasn't and she said back "um I can read." Then as we are crying our eyes out trying to say goodbye to him, they rip him away from us and just took him away and had the nerve to say "have a nice day" and starting laughing. Im putting this one your reviews because people need to know how horrible this place is with zero bed side manner for humans or animals .I got the worst feeling from this place and I will be filing a grievance or a report against BOTH women who were in the back .I would and will never tell someone to go there with an animal. Which to be honest this is the first time anyone has told me to use petwow and it was only because of SAAP. SAAP will know as well. Read Less

I like the price. The receptionist I spoke with to book my original appointment was super friendly. When we arrived at our first appointment the receptionist was very short and not very polite. The man who originally took us back (a vet tech maybe?) Was super awesome and friendly. He was really willing to answer questions where he could and seemed interested in my kitten. Dr. Foster however seemed to be in a rush and not very interested in answering my questions to the point I didn't even bother asking anymore and resorted to asking the vet techs opinion when he returned. We will go back in Hope's the next appointment is a little better however if it's the same I will probably find a new vet that seems to care a little more for my animal. Read Less

Vets have always friendly, helpful and trustworthy. I bever feel pushed to make a sale or rush into don thing expensive. Even though service has been great to us, prices are always reasonable and at the lower end of what I see online! Read Less

I have been coming here since 1997 with my pets. I've watched this place evolve and grow. I thing they are getting too big. I only continue to go because of my special needs dog. They have been screwing up his blood work, which in turn messes with his medications so I will probably be shopping for a new vet. I use to not mind the 40 minute drive but now it's no longer worth it Read Less

Out of all the vets I had been to in nky, pet wow was the best for my dog. They treated her and myself like family and made the rest of her life comfortable. Their staff is very friendly and their doctors are amazing. I would recommend them to anyone. Thank you Doctor Stamper. Read Less

I love pet wow! I've been working with them for almost a year now and I love how affordable they are and how much they will work with you. I've been taking my kitten here since I rescued her and I've had blood work done, tests, check ups,nail trimming,flea treatments, etc. I really like how if you tell them what kind of budget your working with they will do all that they can to get you what you need for the right price. Read Less

I've had many vets over the years because I've moved around quite a bit. This place was the absolute worst. Never have I met a veterinarian with a worse bedside manner. She was cold, very clinical, and had my 60 pound dog lifted up on an exam despite the fact that she was clearly uncomfortable.  I expressed concern about her heartworm test because I gave her the pill late in December. I said "But I probably shouldn't be worried" and she followed up with "Oh yes, you should be worried". My dog is an indoor dog that is on preventative year round and was late for a pill in a winter month - no, I shouldn't be worried.  That was the moment I decided I would never be back. It's disgusting for a vet to prey on the anxieties and vulnerabilities of an owner.  Even as a new, young dog owner I knew that was wrong. I went to Fort Thomas Animal Hospital and my dog got amazing care there while we lived in the Cincinnati area. Go read the Facebook reviews as well. But have tissues ready because a couple are particularly heartbreaking. Read Less

Always a friendly and welcoming place. We take bot of our cats here and are never disappointed. The staff always remembers us and are super nice. They also offer lots of mobile services that I don't take advantage of. I believe they'll come see your pet at your home and even groom it. All around one of the. Best vets in the city.Read Less

I am furious. Took my dog in twice for grooming both times he came home with fleas. This past time I brought him home from this place he has had it the worst he's ever had. Everytime I check him he has more & more. I overheard two ladies talking about the cats having fleas which upset me knowing I experienced him having some first time I took him. I'm very upset. He's been doing nothing but scratching, licking, & has been bleeding due to it. Read Less

I used the mobile pet services twice and loved it. My husky was diagnosed with seizures previously and we were seeking medication at this time. The vet was very knowledgeable and didn't hesitate to share it. I had qurstions after they left and she called me back. Prices are very reasonable especially leaving in Clifton and they traveled from Highland Heights. Read Less

No one picked up the phone when I called within the stated hours posted online. I don't know if the site was inaccurate but ten minutes on the phone for an emergency regarding my pets health was horrifying. Read Less

Took my long haired cat in for a much needed shave and a bath. She was an abandoned cat, so I don't know I'd she'd ever been groomed before, but they were so good with her. They did a wonderful job, and their prices are AWESOME. Called all over looking for someplace affordable, caring and close and finally found it here. I will definitely be going back the next time my little girl needs grooming. Read Less

I love this place. I have been bringing my cats and dogs here for almost 20 YRS! The staff is friendly and Doctors are knowledgeable.  They care about you and your pet's well being. My dog has epilepsy and goes here every 6months for blood work.  No appointment needed for blood work or nail trimmings. They also do grooming and are wonderful at that too. My brother's dog always feels like a princess after she has been groomed here. They do pick up and delivery and have  mobile vet clinic but have not tried those.  I enjoy going to the vet, even my dog doesn't mind Read Less

I have taken my dog here a number of times.  I would set an appointment, and on more than one occasion, I had to wait a little while longer in the waiting room.  No biggie, it happens.  However, my wife took our dog there once, and after getting stuck in traffic, she was about 5 minutes late.  She was told that she would have to reschedule the appointment.  Um, not ok.  My dog was sick and needed attention, and my wife just wasted all of that time and gas for nothing.  I am flexible when they need to push back the appointment a few minutes, they need to return the courtesy.So, I have been going to the Park Hills vet ever since. Read Less

Found a kitten under a car on NKU campus and could not leave it there. Took it that day to this place because it was the closest. When the technician took the kitten back to be weighed, she ran blood tests without our permission. When she told us she did it, I said it was fine as long as it wasn't $100. She reassured and told me it wasn't. It was $92. Granted, we were going to have to tests run anyways, but that price seemed outrageous. Our normal vet only charges around $50. Do not go here unless you want to be ripped off for unprofessional service. Read Less

We were referred here by a friend and have really enjoyed using their at home care service as well as the convenience of being able to bring the pup in for urgent care. I really appreciate their conservative and stepwise approach to care and felt positive about how they even handled my referral when our dog needed a specialist. I especially liked how it seemed that the other providers knew my dog even if they were not the ones who saw him previously due to good communication among the clinicians. My one suggestion would be to add their holiday schedules on their main page with their operating hours in the off chance your pet falls sick when they're not open. Read Less

I have been taking my pets to this place for years for routine veterinary care and was fairly neutral about the place, but won't ever go back after my last experience. I've just recently gotten a new puppy and he seemed to be sneezing and coughing a lot so I brought him in to be checked out. The vet--Dr. Aaron Stamper--was unspecific about his diagnosis (might be kennel cough, might be a sinus infection), but assured us it was no big deal and he should get better on his own in a few days. After a week, he was still sneezing and coughing, so I called and they said he should go on an antibiotic and I could come pick it up. When I did, the pills seemed enormous for a tiny puppy, so I asked them to please double-check the dose based on his weight. The person assured me that the vet had checked it and his weight was in there. I tried giving it to him via several methods, but he vomited every time, so after a day, I called back and told them. Turns out, he was given the completely wrong prescription--wrong dose and wrong drug. Thank goodness he did throw it up! They offered another antibiotic and told me the new kind and dose, which I looked up and it was still 2x as strong as he needed. When I told them that, the response I got was that it was the lowest dose that pill came in and yes, it was more than he needed, but it should be OK. That obviously wasn't acceptable, so I kept pushing and finally was told about a liquid option that would allow the precise dose he needed. Why I wasn't told about that in the first place, I don't know. The other big red flag was the first drug they gave me was labeled "Clavamox" which is a brand name and it was quite expensive. When I looked up the actual pills on-line, they were a generic. I asked them if this was standard policy to give a generic labeled as a brand name, and their response was, "yeah, we do that sometimes". What?!? On a related note, the actual name brand drug would have cost under $17 on-line and they charged $50 for the generic. I already knew they jacked up medicine prices, but that's ridiculous! They also give you a really hard time if you ask for a prescription/approval to order medication online (e.g. heartworm preventative) and basically refuse to do it, even though it's illegal to force you to buy the medication from them. Read Less

This animal hospital and veterinarian practice has been the place to go for my family and our pets for many years. The level of hospitality and friendly care they offer to their customers is exceptional. My mother and I have always brought our cats here for any health issue or problem. The examiners and the doctors on staff here are kind and informative about the health problems of our pets and were honest with us in what needed to be done. In some cases, our cat needed to stay over at the hospital to be monitored or kept on fluids and I've never had doubts about leaving them there. The staff here has successfully made our cats healthier in every instance, except of course when the case is out of their hands. One of my cats had to be put to sleep and they let us be with her as they euthanized her. They also take care of sending the body out to be cremated if that is your choice and then send the box of ashes back to you. I would recommends this practice to anyone who is looking for a great veterinarian. Read Less