Animal Care Clinic

The staff here provide friendly, well-informed information and a comfortable environment for both pets and their owners. All my questions were answered and I left feeling very happy after my cats' appointment. The staff go above and beyond expectations. I would recommend this vet office to everyone. Read Less

WORST VET EXPERIENCE EVER.I brought my cat in after I had noticed he had not been eating for a day or so, vomiting up his food, and was very lethargic, as a growing kitten he was typically always running around. So I take him to ACC  (that has been seeing him since he was adopted) before I had to go off to work pretty early in the morning. I get there it is so loud with dogs barking (I understand typical sounds at the vet but this was a little much) scaring my cat even more to the point where he was shaking so bad I had to take him to the car to wait. We get back to the exam room the doctor comes in for 5 minutes, says we need to admit him, and the tech hands me a quote. It was almost $800 up front for his 1-day stay, x-rays, fluids, IV, etc. At this point I was willing to do whatever I had to to get him to feel better so I paid it and left for work, very distraught. They call me an hour past the time they said they were going to, to tell me that his x-ray looked normal and that they were going to give me some laxatone (a sticky substance that helps coat the GI to move stuck objects through) and some bland food because they thought there might be something in his GI that he ate. So I picked him up later that day, paid more for the medicine and took him home. The next day comes and he is still not eating and is vomiting up bile plus now he has stopped drinking as well so of course I got worried and called the clinic again. They told me to bring him in again and they would run more tests including new x-rays. As a nursing student, I know that if he has something in his stomach that was not made of metal then it would not resonate on an x-ray, so I requested an ultrasound. I take him in drop him off and go to work. They call me in the middle of the day saying they still cannot figure out what is wrong and they want to keep him overnight for observation and IV hydration therapy. I asked about the ultrasound and find that they had not completed one because it was much more expensive than getting x-rays, and since I was a college student they wanted to save me money. But took it upon themselves to run more blood work and do more x-rays and in turn neglected my wishes to do the ultrasound. I made a payment over the phone of another $600 for his work that day and I was about $1400 in the hole for no results. While on the phone with one of the staff they had the nerve to say "Wow, I am surprised you can afford all this work being in college. Most people would have just put the pet down". I was livid to say the least.With that being said I refused to keep him overnight because they were not getting my any results, being disrespected because of my age, and my cat was getting sicker and sicker (he had lost 5 lbs at this point).I pick my cat up that day, pay the rest of my bill and drive him over to Richmond Road Vet Clinic where they do the ultrasound (which took a whole 15 minutes to complete) I had begged for at Animal Care Clinic. There they found the portion of a rubber Cat Kong toy that had been lodged in his small intestines (moving from the stomach with the help of the Laxalone) almost perforating the lining and causing really serious damage. They rushed him into immediate surgery, which cost me another $1800, removed the object and had him back to me the next day. Working with Animal Care Clinic was any pet owners worst nightmare, and I would never wish the stress and frustration I went through with them on anyone. My cat suffered for days while they sat back and collected a check from me. When I called and spoke to one of the owners about the situation he simply could not understand why they had not listened to me, or would make comments like they did. But not once did he apologize for the service myself or my cat got there. When I requested a refund for the $1400 I had spent there, he informed me if was not "policy" to refund money after services were provided. He "did me a favor" (his words, not mine) and cut me a check for a whole $240 to cover the second day of x-rays they took without my permission.I went in the next day, and the owner didn't even have the decency to spell my name correctly on the check. Needless to say, I would NEVER EVER return to or recommend ACC to anyone, not even my worst enemy. They jack up costs and put your pet through unnecessary stress to get an extra buck. DESPICABLE ESTABLISHMENT. Read Less

My pet unexpectedly died at this clinic over what was thought as a minor condition due to malpractice. I use the word "malpractice" because the vets were negligent and overlooked the severity of my pet's condition. During the time of visit, there was casual tone and no sense of alert as they inform us everything will be fine until I receive a call from them 5 hours after the time of death. Along the way I was charged $500-$800 for basic visit fee, blood works and IV. All the emotional damage and bias aside from losing a family member, I found this place very illogical, unfortunate, and money-oriented before care. I brought in my other pets for basic treatment on multiple occasions and their primary approach is maximizing in getting the most dollar out of you before care. Having that said, the owner here is an intellectual man--he understands the desperation you carry as your pet is in medical need and uses that to his advantage to gain the most profit. It's very unfortunate to say that this idea is brought to attention by not only me but also his ex-employee. If you are in seek of practitioners that put care over money, this is NOT the place for you. If you have extra dollars to spend for basic care like rabies shots and flea treatment, you can get by with this place. The vet in Beaumont was very meticulous and caring with animals but he's no longer in practice. I've had extremely positive experience at the WOODSTOCK CLINIC on Lane Allen with their open prices, caring front end treatment, and affordable care because they're non-profit organization. For example, blood works would be a flat $50 at Woodstock compared to $200+ at Animal Care Clinic for the same service, flat $30 visit fee at Woodstock vs. appxt $100 visit fee at Animal Care Clinic. So you're ultimately comparing $50-80 to $300-$800 in average total spending. From one pet lover to another, I sincerely hope no pet owners have to go through what me and my family had to go through at Animal Care Clinic. Read Less

ACC is the very BEST. In late Feb. we took one of our Doodles, Archie, in with a distended belly, swelling and general malaise. He was VERY sick and we'd spent the entire weekend caring for him. Dr. Schroyer diagnosed liver issues with possibility of a heartbreakingly poor prognosis. He doctored Archie and I brought him in every day for a couple weeks. I was in worse shape than Arch, I was so heartbroken. Compounding matters, Dr. Schroyer was out of the Clinic for a week on a much needed vacation. But Dr. Jenkins and the entire ACC team provided wonderful care and it was seamless that Dr. S was away -- he was checking on Archie by text and email several times a day and the competent expertise of the entire staff was amazing. During this month we were what seemed to be days or perhaps hours from putting Arch down to end his suffering. It was horrible but the team at ACC was sympathetic, professional and provided impeccable care. To Arch and to our entire family. Just over a month later, Arch is fine. It's amazing. He's almost 100%. There is no better place to have your pets cared for. Pets really are treated like people here. Read Less

ACC is the very BEST. In late Feb. we took one of our Doodles, Archie, in with a distended belly, swelling and general malaise. He was VERY sick and we'd spent the entire weekend caring for him. Dr. Schroyer diagnosed liver issues with possibility of a heartbreakingly poor prognosis. He doctored Archie and I brought him in every day for a couple weeks. I was in worse shape than Arch, I was so heartbroken. Compounding matters, Dr. Schroyer was out of the Clinic for a week on a much needed vacation. But Dr. Jenkins and the entire ACC team provided wonderful care and it was seamless that Dr. S was away -- he was checking on Archie by text and email several times a day and the competent expertise of the entire staff was amazing. During this month we were what seemed to be days or perhaps hours from putting Arch down to end his suffering. It was horrible but the team at ACC was sympathetic, professional and provided impeccable care. To Arch and to our entire family. Just over a month later, Arch is fine. It's amazing. He's almost 100%. There is no better place to have your pets cared for. Pets really are treated like people here. Read Less

Highly recommended. My cat suddenly got sick and we had to do a walk-in. The staff were very friendly and all my questions were answered. The turnaround time was impressive as well. Almost as soon as I left, I got a call that my kitty was ready for pick-up. They were very kind to my cat and she's feeling much better now! Read Less

I brought my dog in for a broken tooth that needed to be fixed - and I was blown away by the friendly and attentive staff! They take amazing care of my canine, the veterinarian was very easy to converse with and took into account my wants for the solution. They have worked around my schedule and made sure my dog was completely taken care of. I WILL keep coming back and fully recommend this clinic to everyone I know! Read Less

Dr. Jenkins and her staff are wonderful. I have a dog aggressive dog and anytime I have to go to a vet my nerves are on end. They assured my that we would be put into a room right away and they did just that. Me and my dogs were completely at ease. They had no problem answering all my questions. I am new to the Lexington area and came to yelp for a recommendation. I am very happy to have found this clinic. I highly recommend you to try them. And their cost is very reasonable. Read Less

We took our veiled chameleon Norbert to this office today and I don't think I've ever been more satisfied with a vet visit in all my years of owning animals. EVERY member of the staff was wonderful! From the attendants to the nurses to the vet himself. The atmosphere was great, everything was up to date, and very clean. The vet was well informed on reptile care which is incredibly hard to find. We will most definitely be back for any of Norbert's future medical needs! Read Less

Animal Care Clinic takes excellent care of my Westie Chelsey. Everyone is always friendly and makes you feel welcome. We have recently started taking Chelsey to the groomer there and Chelsea does an excellent job on our Chelsey. I would highly recommend taking your pet there. Read Less

Just went there for the first time and EVERYTHING was amazing, the staff, cleanliness, treat samples, coffee. Wonderful hospitality and compassion for my fur baby! I'm glad I found the people who can help me with my little guy's senior years. Read Less

They have seen and cared for multiple of my dogs and have been amazing. I received a wonderful card in the mail after having to euthanize my dog this past week. Thank you so much to you, and all your staff. Read Less

Our dog was ill on July 4th, vomiting and wheezing. We called twice, leaving two messages. Being a holiday we figured they wouldn't be open but we felt desperate, so we even drove to the new clinic location hoping to find more information such as a sign on the door or some sign of life. Since they advertise as an emergency clinic we at least expected a return phone call. Even the next day, which was not a holiday or weekend, nobody called us back and never has. Read Less

It's very hard to find a vet that cares about your pet as much as you do, but Dr. Peterson has gone above and beyond to show compassion. My older dog was recently diagnosed with cushings. The testing required my dog to be left at the clinic for hours at a time. The staff and Dr. Peterson have always been kind and reassuring during the whole process. Both Dr. Peterson and Dr. Chamberlain have squeezed my dogs in the evenings when they have needed to be seen, and they always call the next day to make sure they are doing better. I highly recommend Animal Care Clinic and their wonderful staff!!!! Read Less

I can't say enough good things about Dr Bruce Schroyer and all of the techs we have worked with. We were referred to them by an emergency vet after our Chihuahua broke a bone. Everyone has been so kind, patient, and in general AWESOME through out this new and scary experience. They have answered all of our questions and never seem rushed or annoyed. They called to check on our little girl after our initial visit and have always been available for more questions. Dr Schroyer himself has a fantastic way of wording and explaining things and seems to genuinely care. I cannot recommend them enough! Read Less

Called and got an appointment within hours.  The staff was fantastic and the vet did not only consider an immediate solution to our dog's chronic skin problem, but discussed the long term plan.  He is the first vet that Tubby did not growl at even though he is miserably uncomfortable.The staff also gave me a great idea of costs as his diagnosis progressed. Great experience Read Less

My cat Osiris started out with some mild asthma problems and ended up going into kidney failure and even diabetes. The people at Animal Care Clinic took care of him for a solid week and saved his life. He is slowly on the mend, but he would not be here at all if not for their care. I'm always able to talk to someone if I call and they always have answers to my questions and are very helpful and considerate. The fact they have a 24/7 emergency number and Saturday hours was a much needed comfort when he was in the critical stages of his illness. They have definitely won me over and I trust them to do the best they can for my animals. Read Less

Hello! I wanted to give an update on my pup - after her last pill, she is great. No resurfacing infections. I would like to amend my previous review by saying that although I do wish her full diagnosis was caught first visit, I would still recommend this clinic to anyone and everyone. As one of two owners of this pup, the more time we have with her the better we know what questions and requests need to be verbalized for our pup to get the most out of the providers we take her to. Communication is key, and it gets better each time - sorry for any misunderstandings. In the end, we can't bring ourselves to go anywhere else! :) Read Less

Doctors and staff are dedicated to help your pet and you through preventative care, routine care, and most importantly, there are there for you 24/7 for emergency care.  I highly recommend them for pet care.  I've known Dr. Butch for a lifetime and he has been there through thick and thin, dogs, cats, birds, strays, and my whole family takes their pets to Animal Care Clinic.  You could not ask for a more dedicated staff. Read Less

Excellent pet care and wonderful doctors! My 9 year old Akita had been fairly healthy except for some allergy issues that have been a problem every year around fall. I've taken her to two other vet clinics with her in Lexington and both of them acted afraid of my big baby! They would insist on a muzzle and would barely touch her for her exam. As a result they missed some underlying issues like dental disease, a possible mass underneath her armpit, and just never got a thorough exam! Not only that but they were risking her health by giving a long acting steroid injection AND steroids for home. Dr Winke took his time giving her a very thorough exam, going through history, explaining every bit of the exam and procedures. He also figured out a bit of what we thought was old age urinary incontinence was actually a urinary tract infection needing antibiotics. Being that she's an older girl I was fairly nervous about placing her under anesthesia for a dental cleaning but Dr Winke did bloodwork and explained how they use every bit of anesthesia monitoring, IV fluids, and the works just like human doctors! He went over her bloodwork and after getting her teeth sparkling clean he continued to check on us until the urinary problems were resolved. They also explained about their wonderful Wellness Plans and gave us a free ID tag for her! Overall I am extremely pleased and will continue to bring EVERY pet to Animal Care Clinic from now on as well as recommend all my friends do the same! Read Less

I wasn't very happy with the aggressive way the assistant handled my dog. She was very impatient and easily stressed. She was also a bit gothic looking with dyed black hair and shaved eyebrows. The veterinarian was overall good, but the bill was very expensive for just routine care. I would not recommend this place just based on the fact that I love my dog and do not like seeing him mishandled. I went for a vet service not for that assistant to try and "train" him. Read Less

Awesome practice! The facility is top notch and the best that I have seen in Lexington. It looks like they have all the bells n' whistles and state-of-the art equipment. This shouldn't be too surprising, though, considering that the clinic is located in the nicest part of Lexington (Palomar/Beaumont). I took my cat to get fixed and vaccines at ACC. I was so impressed with the service that Dr. Dunn provided for my cat, that a few months later I had her perform surgery on him to take care of something that could have posed a problem down the road. My cat is now in tip-top shape. I was so impressed with the service I received that I would not contemplate going anywhere else. Other reviewers have mentioned that there might be cheaper vets in Lexington. Assuming this is true, lets be honest here: lots of Lexington is down right ghetto. I feel safe sending my wife or myself to ACC because it is in such a nice part of town. The quality of the facility, great staff, PLUS being in the safest part of town made this practice well worth every dollar I spent on my cat. Read Less

This place is not good at all. They over charge you and seem to care more for your money than your pet. They do not seem to treat their employees well either. I would try somewhere else in Lexington and save your time and money. Read Less

We got a same-day appointment for our cat when we called, and though we had to wait a little bit in the waiting room and then in the exam room, the tech was super-friendly and let us ask tons of questions. The doc was great too, and she also took the time to explain everything clearly.The bill was quite reasonable for the time they spent with us ($59 for a thorough check-up), and they gave us a list of their additional recommendations with prices for each - and they weren't pushy at all with the things that we chose not to move forward on.We had been considering a mobile vet for a home visit, but his wait was over a week - though it might still be a good option if you have animals that don't do well in vet offices.Also, as of today, there was still an adorable 1-yr-old cat named Murry that was up for adoption - he was really friendly and playful, and it's hard to believe he hasn't found a home yet. The receptionist said that some folks come by the office just to visit with Murray, but they already have enough pets and can't take him. I wish I'd taken a photo to share here, but maybe I will next week when I go visit him ;) Read Less

We had a terrific life with our pet Whitey. He has been a patient of the Animal Care Clinic since he was a puppy. After many years, Whitey just got old and the inevitable happened as we lost our pet. The Drs and staff were so compassionate and helpful to him and our family. We were so touched by the heart-warming card with Whitey's Hair and paw print, plus the wonderful Chicken Soup book and the occasional "check-in". Dr. Butch is not just our vet, but a life long friend.As we decide if we will have another pet, we will return to Animal Care Clinic to manage his care. There is no greater feeling to know that your pet is always well-cared for. For all the years with Whitey, I firmly believe that his quality and quantity of life was greatly improved because of the Animal Care Clinic's excellent service and care.Thanks for all that you do! Read Less