I had my guinea pig put down. They were the sweetest people. They took care of my guinea pig so well. I wish every vet could be like this. I even received a card with messages from the people who worked there hoping I was doing ok without my guinea pig. Read Less

I took my 84 year old sister-in-law and her dog in on Memorial Day since our vet was closed. The girls out front were very nice and seemed concerned. We waited out front for some time and were finally put in a exam room. My sister-in-laws dog was never seen. An assistant came in and said can you go out front and wait for results and I told her that no one had ever came in to see her. She said she would check and did not come back. After spending over two hours and not seeing a vet we left with with her dog still coughing and having a had time breathing. In their defense they did have a couple dogs come in who were in a fight and injured. I will not take her dog or mine to BVS ever again and will tell others about our experience. Read Less

Spent hours there. I had to go to work and my husband had to come back and wait on our baby. They were rude and nasty and not answering his questions and he was also listed as the owner. I spent $500 just for them to send me somewhere else for a surgery. Just the office visit was like $104. And then blood work and an X-ray was an additional $400?? Big rip off. Last X-ray I paid $65 and blood work was $85? When my fur baby is sick the last thing I want is to be screwed without lube! The only reason they got 2 stars is the vet was a decent guy. The place they sent me was fabulous! $630 for her surgery. That right there should tell you what a rip off. $130 more for anesthesia, pain meds, an IV, fluids and did an additional surgical procedure on top of the life threatening one! It should be illegal for these people to price gouge because it’s the weekend. Decent people wouldn’t treat your baby like a thing and understand those are our children! Their only concern was MONEY!! If it wasn’t I would have been able to go get my husband, who has a debilitating disease and was in pain, without have to pay 75% of the estimated costs before I left! Like I wouldn’t come back for my baby. Go to Advanced Animal Care in Richmond. It’s worth the drive and more affordable! Read Less

My beloved and old Sammy clearly was dying. My regular vet wouldn't see him (it was Saturday and they have short hours) and told me to take him to Bluegrass. This practice is kind, caring, and knowledgeable. Sammy was barely alive when I got him to Bluegrass. Treatment was punctual, the staff was very kind, and I'd definitely use Bluegrass again (and not just for emergencies). It seems that some reviews are negative because costs are explained up front. Geez, people. I've always had a bunch of dogs, and sticker shock is not a good feeling--should I sell my human kids to pay for my dogs? I appreciate knowing in advance what I'm in for. My thanks to BVS for an excellent practice. Read Less

Unless your pet is on the brink of death and this place is your only option, don’t go. They do not care about your animal, and only want to run tests and give you medicine that likely has nothing to do with your pet’s medical problems, all of which are very expensive. I spent almost seven hundred dollars and five hours for little to no information on my pet’s actual problems. However when I took him to my normal vet, they were able to immediately tell me that my cat has Stage 4 cancer in his liver solely from looking at the information THIS place sent them. To be honest, I think they withheld information and told me to see my normal vet asap, so they wouldn’t have to waste any more time on me or my pet. All the while handing me pointless medication (except for maybe the pain meds), and offering me a pointless night stay, which I’m sure is around at least fifteen hundred. Also during my five hour wait, I was asked to leave my exam room to make room for someone else, which I found extremely strange and rude, but agreed to. I was basically treated like me and my pet were a nuisance, and the least important things there. Every time the doctor came in to tell me something (which probably added up to five minutes of my total time there), she talked way too fast, way too carelessly, and was way too vague. I understand that it’s an emergency clinic, which can be fast paced and hectic, but the things I experienced there were absolutely ridiculous. Read Less

My puppy was behaving in an off way one night. When I called the BVS front desk at midnight, staff calmly advised us to come in for evaluation. Upon check-in and a quick diagnostic run down, I learned that my pup had early signs of pneumonia and might have a digestive disorder. From there, each vet was calm in outlining treatment plans and gave price quotes each time they asked my permission to conduct further, necessary lab tests. They shared results with me and my dog's regular vet as they materialized. Everyone was respectful and spoke to me about his lab work in detail. My experience makes me want to put on faux ears and a tail to be treated as well as my dog, because I've yet to meet a human MD with as much knowledge and as good bedside manner as the veterinary team that treated pup. Read Less

Visited last night for our sick pup and the service and staff were amazing. We were greeted by the front desk tech Samantha and she promptly handled all our questions and concerns while also getting our information. The staff in back were also quick to take care of us while also keeping us updated. Prices were reasonable as well. We will certainly be back in the future! Read Less

For emergency care this might be your place but if you want to see a specialist I suggest going elsewhere. We spent over $600 in less than a week here for medication I am sure the vet knew would not make a difference in the grand scheme of our dying dog's treatment. We spent $390 on chemo medication alone, gave him 1 pill out of the 2 month supply (we were told that it didn't come in a smaller quantity) and are now having to put him down. That's a lot for medicine that didn't make a difference and consultation fees for the vet's poor advice (we took him back on Monday as he hasn't eaten since taking the chemo meds...that visit plus 3 shots cost $270...the cost of which was not disclosed until AFTER it had been administered at check out). But most importantly, I really feel like we were taken advantage of in a vulnerable state. Of course I would hang onto any hope of at least making my best friend more comfortable in his last few months (which we were told he had now a WEEK later we are euthanizing him at our regular vet). I really feel that the vet knew getting the chemo medicine wouldn't help as it's hard to believe his condition could go from a few months to a few days in a week's time. I called to see if there was anyway they could buy back the medication only to be told by the receptionist that they don't buy medicine back BUT they accept donations to give to patients with a "financial need." Ummm...hello...? THAT would have been great to know prior to me borrowing money for medicine that wasn't necessary. All in all my poor baby could have suffered a lot less had they been more honest and upfront about his condition. I know that treating cancer is difficult in humans let alone dogs but shame on people who would use this time to take advantage of people AND animals in this situation. Read Less

My cat, Butternut suddenly became very sick. Unfortunately, he had to be put down but all the staff were incredibly helpful and compassionate. They did everything they could and were honest with me about his condition and prognosis. The office was extremely clean and sterile. I would recommend this office to anyone. Dr. Foley is great! Read Less

I took my cat Rosco here as a last resort. It was an hour drive from my house. My Rosco became paralyzed and unable to walk. He had to be carried and held to go to the bathroom and hand fed. I had to move him around places because he could not move. He was just over a year old I was devastated and wanted help for him. I had taken him other places but no definite answers. I was very emotional and the staff there was so compassionate. I met Dr Alford. I cannot tell you how special she is. She worked with my cat in the oxygen chamber and taught us how to exercise him. He began to make great progress. Her heart is truly in her work. She bonded with him and did everything in her power to help him. She knew us when we came in the door. Checked in on us on bad days and never missed a beat. Rosco started having seizures and losing his spirit. It was unfair to make him suffer for me. As he declined I had to make the decision to put him down. It broke my heart. I could not believe how wonderful the staff at BVS was. They have an amazing thing going on there. If I ever find another Maincoon like Rosco I would drive the hour just for the service. It took me awhile to write this, its been 3 mo and I am still in awe of this place and the compassion they have for animals. I received a card in the mail after I lost him signed by all staff saying how sorry they were for my loss. I cannot say enough about this place. May God bless them and their business and careers. I Thank You from the bottom of my heart for your services. Sincerely, Elizabeth Read Less

We had an emergency. We came in with my son and our Rat Whiskers, who was not well on a Saturday a couple weeks ago. Despite Whiskers "only being a rat" we were treated with such kindness. We had to say goodbye to Whiskers that night and it was hard for him. Everyone couldn't have been more compassionate. Thank you. Read Less

Thank you to each of your team for all you do. You are truly an amazing group of people. Haviing had referrals to many specialist over the years for many different conditions I can without hesitation say my family has been blessed to have been referred to you! Read Less

The staff is so kind. Dr. A. explains everything to you and answers all questions you may have concerning your pet. He is very attentive and has wonderful bedside manner. They are considerably reasonable for an emergency vet. They truly love animals and want nothing but to help your pet. I will always take my dogs there, if ever needed again. You can feel the love and support as soon as you walk in the door.Read Less

I wanted to take a moment to let everyone know how much my family and I appreciate all the BVS+AE do for our Snickers! Snickers has been coming to BVS+AE for the past few year and from when we arrive till when we depart, we know that he is in the absolute best care possible from people who love him. Their care and compassion are second to none! We are based overseas where Vet care is just about non existent and BVS+AE understands this and ensure that we get the absolute best medical care! They are available 24/7 even when we return back overseas to follow up and answer any questions that we may have. My family and I will never be able to express just how much this means to us...You all are absolutely awesome...From the bottom of our hearts, my family thanks you. God bless you all...Julia, Otis and Snickers Harrison Read Less

We were referred to BVS this past November for Jazzy to have her Portal shunt repaired. What a blessing this vet group is to our Jazzy during her followup! Both shifts and every person involved has made an impact on Jazzy's health. ALWAYS there for their patients. Thank you BVS! Would not trust her to any other. Read Less

I love Dr R! He has treated 2 of my babies with special issues and we have had amazing results! My Sierra loves him, say his name and she's ready to see him! They treat your babies as they're their own, and completely respect you and what your dealing with. I wouldn't go anywhere else for special issues for my babies! Read Less

My pug wasn't going to make it due to a longtime illness. We had called before we left our home and they waited for our arrival. She passed in my arms on the way there. They were caring from the time we walked in and prepared her for us to say our goodbyes. The whole experience was very comforting especially since we decided to cremate her remains. I will definitely come back for urgent animal services. Read Less

My beloved Bowie was rushed here Sunday night but unfortunately there was nothing that could be done. Staff were very thoughtful in allowing us as much time as needed to say goodbye and were very thoughtful in explaining our options at that point. They were also very thoughtful & kind while picking up my urn. I highly recommend them. Read Less

5 stars doesn't do justice for how amazing this clinic is. Everybody is so kind and wants nothing more than to make your pet better. I had to put my kitty down and they made the process so much easier. Best part, I went and picked up her ashes and they gave me a mold with her paw print in it without my knowledge. I highly recommend this vet clinic to everybody. Read Less

I can't begin to explain my gratitude to all the wonderful people who work here. All the way from the receptionist to the doctor. Everyone went above and beyond to make us all comfortable, explaining everything along the way. Giving us time to make decisions and being very respectful. I'm happy to say my baby is doing so good today! They gave me hope when I had none. I will forever be indebted to you all. Again from the bottom of my heart thank you all so much!!! Lucy thanks you too! Read Less

I will be forever grateful for this clinic diagnosing a mast cell tumor in my young dog. She had come in for an unrelated problem, but the vet resident did such a through exam that she discovered the mast cell tumor and recommended I get it biopsied (we did and it was cancer). My pup had surgery less than a month later and is doing great. I am so grateful for this awesome clinic for saving my pup's life! Read Less

I can't think of enough ways to say Thank you to ALL the people I have met while seeking answers for the real reason my Newfoundland, "Tank" has been suffering and his problems getting worse. The only way they could be better is if I could make them all my regular "Furbaby" care facility!!! Can we start a petition to persuade you all at BVS? Please!!! Tank, had better care love attention and true concern shown to him than two years of his "other" vet. Meanwhile, I am anxious about the eventual outcome. Thanks Dr. Antu for having the tissue box ready! Read Less

I am extremely grateful for the work and compassion shown by the staff at BVS. Their willingness to work hand in hand with my dogs' vet is most appreciated. The quality and tenderness of care they give my dogs in emergency situations helps to allay my anxiety and concerns. Thank you! Read Less

Buyer beware! If your pet does get the attention of a vet you should do ok. However, there is a Godzilla tech that works there, whose life/death decision power has gone to her head.She does not have the common courtesy to inform & suggest "other options" upon calling nor upon arrival. She lets your pet suffer for 1 1/2 hours before STRONGLY SUGGESTING that you leave & pursue other options. Callous Tech! I would not believe it if it had not happened to me. Read Less