Though the staff has provided medically effective care (why I rate it a 2) for both my rabbit and my puppy, I have rarely felt respected since my first visit. I have never left an appointment where I ... Read More
Though the staff has provided medically effective care (why I rate it a 2) for both my rabbit and my puppy, I have rarely felt respected since my first visit. I have never left an appointment where I did not feel I was treated in a subtly condescending manner by some member of the staff at least once during the visit. Today, I took my 7 month old PUPPY, who has some anxiety issues and is currently undergoing the training *Pennyroyal recommended for her*, for a check up, and they treated her as a scary, aggressive danger because she whined and barked a couple times after being startled. (Not to mention, she was behaving a little better than she used to, so I'm not sure why she was treated worse.) When she was younger, they would at least try to speak to her sweetly in the lobby and give her treats, but they acted bothered by her and I overheard someone cautiously saying, "At first I didn't remember her...but then once I was trying to weigh her I did." This is of course after I had to put their muzzle on her (in the absence of any attempts to snap) for them to take her back for a test. She is a young puppy with a loud (albeit intimidating) bark who is still learning. I felt no compassion from the doctor or technicians, particularly later after my puppy had actually done great during treatment (in their own words), and one sweet assistant attempted to speak to my dog, but the front desk worker promptly said, "No!" as if to protect her from my puppy's wrath. She could not even see that my puppy was submissively looking at this assistant and sniffing toward her. I think this clinic does great with exotic animals, and provides sound medical advice, but I cannot continue to stress my dog or myself out by taking her there. If my rabbit becomes ill, he will return to Pennyroyal, but I'll be prepared to feel like a subpar pet parent as I always do each time we leave. Read Less