This was my 3rd time boarding my 2 dogs at Alexandria Pike Animal Clinic over the past 6 or so months, and after this time, I will NEVER bring my dogs back. I dropped my dogs off on Friday afternoon a... Read More
This was my 3rd time boarding my 2 dogs at Alexandria Pike Animal Clinic over the past 6 or so months, and after this time, I will NEVER bring my dogs back. I dropped my dogs off on Friday afternoon and picked them up Monday afternoon (so around 72 hours or 3 days). I called beforehand and was told I could drop them off/pick them up anytime during business hours (no Sundays) and that it would be $20/dog/day.First, when my dogs were given back to me, they both really needed to "go" - my dogs can really hold it, so it was obvious that they hadn't been given time to do their business in a long time. Second, when I got home, they went crazy for water - it was obvious that they hadn't been given water recently. What kind of boarding place doesn't give dogs frequent access to water?Third, they charged me for 4 days of boarding. When I questioned it, they said that no matter what time I had picked them up, they would have charged me for a full day, even if I had arrived the minute they opened. "So your days aren't 24-hours?" I asked. They said "No." I have boarded my dogs at other places that were similarly priced and have never been charged a full day for the pick-up day. Friday-Monday counts as 3 days. So basically, if you want to board your dog for one day at $20/day, you will actually have to pay $40/day because they automatically charge you for an extra day on the day of pickup. Looking at my past receipts, it seems they've done this in the past too, so I guess they just have a shady policy rather than that this was a one-time mistake. Shame on me (or rather, my husband, who usually pays and picks them up) for not noticing earlier.I hope they really needed that $40 extra they just charged me because they will be missing out on a LOT of weekend business (and, in fact, I was going to book them for 3 weeks over Christmas, but guess I'll be giving that $840 to anywhere else).TL; DR I know you love your furry little friends (and your wallet!), don't bring them here! Read Less