Completely unprofessional management. I have never before in my life gone to a vet where management was this unprofessional and rude.
I brought my cat here because her paw had doubled in size, change... Read More
Completely unprofessional management. I have never before in my life gone to a vet where management was this unprofessional and rude.
I brought my cat here because her paw had doubled in size, changed color, and was very raw and uncomfortable for her. $55 exam. Okay. Fine. What does the doctor say? “Ohhhh that’s so weird. Ohhhhh I have no idea what it could be.”
I don’t pay $55 to be told the vet has no clue what’s going on. I pay $55 to be told what’s wrong with my pet. If you’re a doctor, how do you have no idea—not even a GUESS what’s wrong?
Fine. Okay. I’m nice, I leave, and I call the next day. I ask for the manager just to ask like what’s the deal, what’s going on, I’m a little concerned that the doctor couldn’t give any sort of diagnosis. I felt it was a little unprofessional that all he could basically say is “oh, well, do the treatment you’re doing that I’ve never heard of or would have guessed to prescribe” and “come back if that doesn’t work.” That is literally, word for word, what he said.
And what does the manager say? Oh, he’d never say that! Oh, what do you want? For him to give you meds? We can’t do that! (Never asked for that) Oh, what do you want? For him to say something is wrong when it isn’t? Oh, I’m not a doctor so I can’t speak for what he says. Oh, you keep complaining (never have before?)
Apparently me calling twice in the past to ask if I needed to come back in after my cat threw up or had anal gland issues the same night as a physical, as in, they missed the issue during the physical, is complaining? Me saying I’m a little frustrated that these things were not caught during multiple exams? After me shelling out so far nearly $200 per cat within just a few weeks?
I’m not allowed to have concerns after I’ve literally spent all this money? Me complaining about an inconvenience I experienced is “too much”? Is this a joke?
The one and ONLY time I ever try to speak to the manager and I’m told “oh you complain all the time” ?? WHEN?? The only thing she could even come up with was that I mentioned I was frustrated once in a phone call when they didn’t catch the issue with his anal glands in the exam. I am simply at a loss for words.
Never, ever coming back here. Horrible management needs to work on customer service. I and my husband both run businesses ourselves, and this is NOT how you treat customers when they have an issue. Read Less