Garden District Animal Hospital

I trusted them enough to get my dog's knee surgery done with them by their travelling Orthopedic veterinary surgeon. He gets a check up the day before to make sure he is okay to go ahead with the surgery, and everything "looks fine to them." The next day I am worried all day because I just dropped off my dog to have a major and expensive surgery done on his leg. Nobody from the vet called me to let me know how it went. So I called them after work to ask. It took a while to finally find someone who knew what happened to him. They told me that when the surgeon came in to perform the surgery, my dog was under anesthesia and was prepped for surgery. The surgeon said my dog has a skin infection and the surgery cannot be done at that time. I was not happy that my dog was ignored all day and I wouldn't have known anything if I didn't call. I understand that turnover can be tough throughout the day and they even comped me on his skin medicine. But what I am VERY upset about is that I found an IV still in my dog's arm three days after I picked him up. I don't know much about the medical field, but I know 100% this is not best practice to leave that in, especially if they had no intention of using it again or telling me about it! It shows poor training and a lack of organization and care. The next day I called to inform the office why I am finding a new place to take care of my four pets and also recommend they train their staff to not let a patient fall through the cracks like this. When I drop off my pets, I need to trust they are in good hands and not ignored. That is why I can't trust this animal hospital, will not be returning, and will never recommend it. The staff and doctors are very friendly and did not do this on purpose, but at the end of the day they need to be held accountable, especially when lives are in their hands. I am lucky that my dog is still healthy because it could have been worse, but I hope that nobody else has to go through this. Read Less

I have been using Garden District Animal Hospital since 2002 when I brought my one year cat George in to be neutered. At that time the clinic belong to Dr. Stuckey who, along with his staff, made such an impression on me that I decided to make them “our vet.” Through the years they have been there for my pets, giving compassionate care them and support to my and my family. They have been their for our cats through minor illnesses and major surgeries and routine check-ups and quality of life improvements. They have treated our cats for infected wounds, dental issues, two broken legs, urinary tract issues, arthritis and a litany of other ailments. We have depended on them to provide us with treatment options; I always knew they put the well-being of my pets first and I never felt shamed if I had to say “no” to an option we could couldn’t afford. I turned to Garden District when it was time to seek compassionate euthanasia for both a 15 year old cat, Gracie, with age related kidney issues as well as a much younger cat, Tux, whom we only had a short while and tragically came to us infected with FelV. While both cases were devastating to my family, this hospital provided a level of comfort and professional care to us that greatly eased the emotional pain. Dr. Anderson has done an incredible job with the clinic and I would say the care and service Garden District provides has improved over the years under her tenure. She is an absolutely knowledgeable and competent veterinarian with a talent for getting down to business and address my issues right away while at the same time being very sensitive to both your pet and the complex emotional bond between you and your animal. We have also had the pleasure of working with Dr. Harkins who is also an exceptional and proactive vet in her own right and we have been pleased with and appreciative for services and care as well. This weekend I brought George (yes, the same George) in for a check-up with Dr. Pulaski. We have recently had several visits with Pulaski and it is my experiences with her that prompted me to write this review. I have never brought a pet to a doctor that I have truly liked and felt more comfortable with than Dr. Pulaski. Though we haven’t had as much experience using her, I felt confident in saying that I would totally trust her guidance and prescriptive suggestions for the care of my cats in most any situation. One can just sense that she is as smart, compassionate, personable, knowledgeable and enthusiastic about her field as you possibly hope your vet would be. We look forward to bringing our pets to her in the future. Finally, I would be remiss to exclude a “shout out” to Angela Steptoe and the great staff of Garden District. Whether assisting the vet, helping you with flea meds, making appointments or calling you about your pets, this staff is always professional and exceptional attentive to the furry patients. (As a mult-cat family, I want to paws right meow and say how much appreciate Keith) I would absolutely recommend Garden District Animal Hospital to any animal lover looking for exceptional pet care at a competitive price from an office will generous hours and great customer service. I wish I could give 4.5 stars instead of 4-I'm holding back a perfect 5 because this clinic is a bit pricey, (although their new lab test system is considerably less expensive than it was before) the facility is a little dingy and their pet boarding services, while perfectly acceptable, just aren't the best in BR. But hey, no one is perfect. The clinic spends its time on energy on practicing excellent medicine and that's the most important quality in my book. Read Less