St. Francis is only in business because they overcharge their clients. For the past two years I have slowly realized this and I cannot believe it went on this long. I'd like to highlight some of the... Read More
St. Francis is only in business because they overcharge their clients. For the past two years I have slowly realized this and I cannot believe it went on this long. I'd like to highlight some of their impeccable work for you now:1) The brunette, younger, heavier front desk girl is ALWAYS rude. She contradicted things I knew to be fact. After 2 years of hands on experience at a no-kill shelter, I knew the bordatella vaccine does not need to be given to an adult dog twice a year. If that dog does not frequent dog parks or boarding facilities, it is only necessary annually. This girl constantly tried to "correct" me on things like this and the best part is that she's not even a vet tech. She's their front desk person. I have a photo of her from Facebook. 2) On top of being over vaccinated for bordatella, my dog was subjected to "semi-annual" fecal tests and physical exams. Again, an adult dog doesn't need this. AND they were not performing adequate exams. No ear checks with an otoscope, no checking her teeth, no checking mobility. I paid for them to listen to her heartbeat every six months. 3) I only saw a doctor TWICE in two years and they were different doctors. No consistency with tech staff either. Always different people saying different things. 4) When I brought my newly adopted dog to them to get her in the system, I handed them a folder with all of her recorded vaccines up to that point. They took it from me, and a few minutes later, gave it back. Each time I received reminders for my older dog, I wondered when I would get a call about the puppy. I could have sworn I had brought her in for something but I couldn't quite recall. It wasn't until I decided to switch vets recently, that St. Francis NEVER put any of my puppy's vaccines from the shelter into their system. The chart they sent my new vet had nothing but her spay and me purchasing heartgard. So, all that detailed information they took from me never made it to their computers. How, in the hell could they not think that they should inquire about this other dog they have that hasn't been in to see the vet in over a year?! But the other dog is going every six months?! The front desk people seriously worry me. They are responsible for so much and I was supposed to trust them with my dogs' care and records and they just don't THINK. Now, I'm playing catch up with my other dog and even though she is clearly very healthy in spite of being past due for some vaccines, I am still enraged that I am once again, having to clean up after incompetent people. I am available for a phone call if anyone thinks my experience was fabricated. I have so many people to back up all of these claims. I am a real person. I live in Lafayette and I am not the average pet owner. I know more. St. Francis thought I didn't. Now, they know better. Read Less