My dog became a patient here in about November of 2014 after being a patient at a crappy vet clinic. I give this hospital 5 stars for telling me that Cyclosporine was not discontinued and that they ... Read More
My dog became a patient here in about November of 2014 after being a patient at a crappy vet clinic. I give this hospital 5 stars for telling me that Cyclosporine was not discontinued and that they had it in stock and helped my dog get back on track with antibiotics after I was lied to by VCA. I give them 5 stars for their employee (my neighbor before I became a client) who told me to stop the frontline and sentinel and try comfortis and sentinel after hearing my constant complaints about the drugs including steroids, sprays, shampoos prescribed by VCA, simply because they didn't sell comfortis. Her recommendation fixed the problem back then. Yay!... (vets now say it was something else and not flea related but no this employee was right, it did fix the problem because I SAW the difference back then.) What I didn't understand is when I finally made it in for vet care, why that employee was no longer there and no one had claimed to know her. The itching problem resurfaced in 2012 when my Dog and I were moved into another apartment-type community and the comfortis was no longer working. I give them 1 star because the stupid idiot staff here scanned my dog before a dental instead of simply asking me to bring my dogs microchip ID info in with me when I brought her in. I won't go into all of those details but this goes back to denial by Petfirst of a legitimate insurance claim by a prior vet and the refusal of VCA to provide a complete set of my dog's records to me to give to her 2nd vet. Btw, Petfirst is owned by HomeAgain, the microchip company so if they ask you about selling you an insurance policy while you are doing business with them for the chip renewal, REFUSE TO BUY! (My dog is no longer a patient with the second vet because her partner, who had never seen my dog, started trying to cause trouble with me and the front desk staff when I went to pick up her comfortis, trying to tell me I was killing my dog by giving her sentinel and comfortis, so I left that 2nd vet because of her partner's behavior). The doctor here refused to believe that the scanning of my dog caused this, refused to believe that I was never asked to bring in her microchip info before her dental, refused to anesthetize my dog without seeing a cardiologist for $450 (who later said no anesthesia). this later led to her needing 26 teeth removed and she is recovering. Yes another cardiologist for $450 later said do the anesthesia and it has been done, along with the removal of 26 teeth for $1900. So was their Cardiologist ultimatum even really necessary or just another way to rack up vet fees? Dr. Michael Graham is a great doctor for general health but an unconfident surgeon and he will bounce you around and defend his stupid staff who will help VCA no matter what, so keep that in mind. They also will wage war on you if you price shop for your dog's Rxs and they started trying to cause trouble at the pharmacy I have been going to for years. For example, they were charging me $1.56 each for her Theophylline 100mg tablet. I found it at my pharmacy for $.28 each. And so that is a reason to start trying to stir up trouble at my pharmacy? Only unprofessional and dysfunctional jackasses would behave this way and that is the staff at MSAH. They are idiots and they think they know it all and their neglect in the proper care of my pet just resulted in an intense oral surgery and 26 teeth being removed by another vet. I hope you get your Karma for your behavior towards me, your neglect in the care of my pet, and unnecessary and unprofessional trouble-making bullshit with my pharmacy, and for her suffering as a result of your dysfunction, unprofessionalism, greediness, arrogance, ignorance, and blatant stupidity. Read Less