I am very disappointed with my experience at the Cat Practice. I called to make an appointment and spoke at length with the woman on the phone about what I wanted: a grooming and a urine test for my cat. My appointment was made for 10:30, the woman explained sedation may be necessary but that they would be able to handle it that day. The day before the appointment, I received a call for confirmation and I verbally confirmed with the woman on the phone. When I arrived, I was told by the woman at the front desk that my appointment had been cancelled. I explained that I had never cancelled my appointment. She then told me that if I wanted a grooming I needed to be there between 8 and 9 am. This was never explained to me on the phone. There was no apology for the mis-scheduling, just the front desk woman repeating that grooming happens between 8 and 9am. They decided to try to fit me in for the urine test and took me into an exam room where I met Dr Cousins, who was friendly enough and explained the procedure for obtaining a urine sample. The vet tech then explained that they were booked up for sedations that day and I would need to make another appointment. I am pissed because I drove across town and was charged $60 for a vet to listen to my cat's heart and lungs when the whole reason I came was for a grooming and a urine sample. I understand the vet needing to do his exam but at no point did anybody acknowledge the fact that the Cat Practice had made a mistake both when they scheduled my appointment, and then when they wrongfully cancelled it. They said I would need to reschedule for the services I had originally come for but why would anybody want to return after this experience? This business has shown me that it is poorly organized, does not accept accountability for their errors, and they make the customer pay for it. Read Less

I love everything about The Cat Practice. The environment looks super clean and, importantly, smells super clean. Staff members are friendly, efficient and professional in every respect. While Dr. Lemarie is officially my cat's vet, Dr. Cousins has also seen my darling. Both delivered the highest quality of care. I've been a client now for nearly ten years. As a result of the superior care my cats have received, I'm confident any of the veterinarians at The Cat Practice are up-to-date authorities in the field of feline medicine and behavior. In short, I wouldn't dream of taking my beloved pets anywhere else. Read Less