Broadmoor Animal Hospital

I will not be back. Dr. Kristen Wade gets zero stars. I brought my two dogs in for a dental cleaning on 4/19/23. Upon check in I did state that one of my dogs has had a few teeth pulled during dental cleanings before and it was not a big deal. During the dental cleaning for that dog, I received a call from a technician that told me there was a crack in one of the canine teeth and they recommended pulling it. I asked what the extent of the crack was. She put me on hold and came back and told me it was a small crack up top and that it probably went up into the root. She said it probably needed to be pulled during the next year if not now, and stated if it was pulled today, it would be an extra $150.00. I told her to hold off on that. She then asked if any other small teeth could be pulled if needed. I said please call me first to discuss. I received no more calls about any issues on either dog. When I went to pick up the dogs Dr. Wade started talking to me about the one dog’s canine tooth and was speaking to me in a very condescending tone and stated that the tooth should have come out and the dog was probably in pain. I told her it was not explained to me that way. I am not sure why the technician didn’t give me all the information so that I could have made a better decision, but Dr. Wade was treating me like an awful person for the decision I made continuing to talk to me in a very condescending way. I was given meds for the dogs, and I asked what they were for and was told it was antibiotics because they had their teeth cleaned, and Dr. Wade’s first comment about that was “it’s not costing you anything extra. It is part of the dental cleaning cost”. She acted as if everything was only about money to me, and she does not even know me. I was only trying to completely understand the situation. I was confused receiving the meds. Then come to find out my other dog had a dead tooth in the back, and they did not even call me about that. Dr. Wade and the technician took it upon themselves to assume I would not allow any teeth pulling, which is totally unethical and unprofessional for them to have made that decision. When I questioned why I did not receive a phone call about the other dog’s dead tooth Dr. Wade said……..wait for it…….”Do you choose one pet over the other to spend money on?” – Her Exact Words. I could not believe she said that to me. How very unprofessional of her. At that point I just looked at the person behind the counter and stated I was ready to check-out. I have been going to this clinic for a year now. I was fortunate enough to get Dr. Seale on two of my other visits. As most know, he was the previous owner, and he still fills in from time to time. I was very happy with him. I did have Dr. Wade on one other visit and quite honestly, I did not care for her manner then, but just thought she was having a bad day or something. I also need to report here that in January of this year I had a sick dog. Brought her in and received 2 meds. The meds were mislabeled, and I was giving the wrong dose of each med to my dog. I did not figure this out until almost a week later. One of the meds required only 1 ½ tablets a day and the other required 6 tablets a day. With them being mislabeled I was giving the med that should have only been 1 ½ tablets a day 6 tablets a day. Wow. I actually went in person to report this when I figured it out. They did seem pretty freaked out about their mistake. I should have known then not to return. Read Less

Dr Seale and the staff are WONDERFUL!! He cares SO much about the animals. Our Springer Spaniel was bitten by a wood rat and she was so very ill for over a month. There are no words to explain how much we appreciate the care that Dr. Seale and his assistants gave our Eleanor. Our little girl is feeling better every day!!! God bless you all Read Less