If I could give less than one star, I would. Although in the past I had had good experiences with Eastern, last year as our friend who is a vet tech, who normally takes care of our dog, was unable to ... Read More
If I could give less than one star, I would. Although in the past I had had good experiences with Eastern, last year as our friend who is a vet tech, who normally takes care of our dog, was unable to do so, I took my dog in to Eastern for her yearly shots. I had heard that Eastern had changed, but I couldn't believe it could change that much, so I took our dog in. We had just gone to the exam room, and the person helping us took my dog from me and said they would be back in a couple of minutes, saying he was just going to weigh her. After about 5 minutes passed I was getting concerned as to what was taking so long, and I asked someone what was going on; I was assured she was fine and was coming back shortly; 15 minutes later they brought my dog back to me, her eyes were blood red, her mouth was open and she was breathing hard, she looked haggard and fearful and it looked like something had been dragged across her face. She was clearly traumatized. I asked what in the world did you do to my dog? You were just going to weigh her! Some woman vet came in, and only after my persistence in finding out what had happened, she stopped dodging my questions and told me they had tried to muzzle her then tried to wrap a blanket around her to work on her (WHAT??!? Why in the world would they need to muzzle her or put her in a blanket straight jacket??! She always takes her shots fine!!) This woman vet (I do not remember her name or I would definitely post it here!) was condescending, patronizing, acted as if I did not have a brain in my head. She was clearly in the wrong, I told her she should've never done anything to my dog without telling me, and that I was told she was being taken away to simply be weighed, and was just in there to get some shots! There is no reason in the world to have treated my dog like this. That vet never apologized or explained her actions. I received a call from the customer relations person a few days after that, he was nice but was apologetic and I again explained to him that there was no reason for them to treat my dog like this. They should be grateful that I am not someone to jump to suing, but I have to say the thought sure crossed my mind if just to prevent someone else's dog from going through this horror.I will NEVER take my dog back to Eastern, and it's sad because apparently the vets who worked there in the past are not the ones working there when I trusted them with my poor 8-yr old dog. This vet was abusive, patronizing, played down the fact that my dog went in with a happy attitude, looking fine, then was taken back to supposedly be weighed when actually she was being muzzled & man-handled to do unauthorized work!!! This place was horrific!!! My dog still has issues going to the vet, I just took her yesterday and she was still so fearful, even though we found a wonderful caring vet. Her traumatized reaction yesterday is what prompted me to post this; it breaks my heart that this was so unnecessary, and that humans can be so inhumane. Read Less