I have experienced a lot better.First they lose the records. I came in ahead of our appointment dropping off my dog's records in good faith. I figured they'd look them over. The staff took several tri... Read More
I have experienced a lot better.First they lose the records. I came in ahead of our appointment dropping off my dog's records in good faith. I figured they'd look them over. The staff took several tries to find the records. Finally found them, but that's just bad. I mean come on, the patient's records...come on!Second, the staff gave me a hard time about selling a single flea control application from a 6-pack. Come on! That's just mean. I had to pull teeth to get them to sell me one.And then the Doctor. Ah, ah.... well, he's the doctor. Very sterile, didn't try to establish a relationship with my dog. Just came in, looked her over, then had the technician come in to give her a bordetella vaccination."Doctor," I said, "Have you had time to read over her records?"No, he didn't.No big first impression.Goodbye, have a nice day. Left. Moved recently, called them to say, "Can you send my dog's records?"Gave them my new address.Called 3 x. I haven't received my dog's records, I told them.They have this on file: "Moved, sent records."The receptionist says, "Yep, says here they mailed them, but where to ...it doesn't say."How embarrassing. How could you admit that?! What a bunch of noodle heads. It's one thing to be rude, but not rude and be dumb at the same time. No, no, no, say it isn't so! Oh, no! That's the worst kind of stupidity.Want to read some great pieces of info on a veterinarian practice where the staff and doctors are phenomenal? Read about Greater Annapolis Vets at 1901 Generals Highway in Annapolis. Because that's where I'm headed. Read Less