I know the other reviews have been wonderful, but our experiences have been anything but positive. The practice is expensive, and the office does not follow up as they promise to do.We first took our ... Read More
I know the other reviews have been wonderful, but our experiences have been anything but positive. The practice is expensive, and the office does not follow up as they promise to do.We first took our chihuahua puppy here in March 2012 when he became suddenly ill (shaking, trouble walking.) The staff promptly diagnosed hypoglycemia. The dog was given fluids and antibiotics, and held overnight. The bill was over $1,000. He recovered quickly, for which we were grateful, but the bill came as a surprise and not a cost that was discussed at the time of treatment.Because he was ill, the staff advised against giving him the immunizations that were due, and told us that they would follow up with a reminder in a few weeks. They never did. When I called, first thing in the morning, to make an appointment for our puppy to get his shots, the staff reprimanded me because they were "overdue." I explained the situation from the spring, and that the office hadn't contacted us to make the followup appointment, which is why I was calling. I also requested a list of shots that would be given, and an estimate for the bill. The receptionist told me she would have a nurse call me back with an estimate that day.I didn't get a return call. When the nurse called the following day, she said the cost would range between $435 and $508. She also said the dog would need a second round of shots in a few weeks, which would be $250. The nurse also made mention of the vaccinations being "overdue."I understand that there are costs associated with pet ownership. However, these prices seem high. I also didn't appreciate the staff making mention of the shots being behind schedule, as it was their lack of follow up that led to that situation.Bottom line: We are getting pet insurance for the puppy, and finding another vet. Read Less