We have been taking our dog to this vet center for many years and can favorably recommend Dr. Rikki Kane who has always been helpful, diligent, and compassionate. Unfortunately, our most recent intera... Read More
We have been taking our dog to this vet center for many years and can favorably recommend Dr. Rikki Kane who has always been helpful, diligent, and compassionate. Unfortunately, our most recent interaction with Dr Holland was nothing short of grotesque as we tried to make sense of the sudden, unexpected death of our dog. Over last year we had seen more of Dr. Holland and Dr. Beeson to treat issues with our dog's nails and behavior. And though there had been more up and down satisfaction compared to Dr. Kane, nothing seemed so bad it would warrant not returning. Recently Dr. Beeson and Dr. Holland had started my dog on a three drug therapy of SSRI, benzodiazepine, and a sedative atypical antidepressant as his anxiety was worsening significantly over the last 6 months. His medications were actively being adjusted when he died suddenly and without any terminal diagnosis while we were out of town for the holidays. Though we notified the staff immediately and the staff stated they would arrange for transportation of our dog to their office no vet actually called us or spoke to us. We called back saying we hadn't heard anything and made arrangements to come in on Monday morning to see him and discuss what may have happened and what to do next as we figured they would be just as interested in identifying the cause of death as we were. But that assumption on our part was incorrect. Instead we arrived to find our dog had been frozen for four days, in a distorted state of rigor with one leg sticking up in the air and his muzzle bent and crooked from, I assume, being shoved in the freezer. When I asked when the vet was coming in to talk to us the staff seemed surprised that I wanted to talk to someone. Dr. Holland came in and stated she wasn't there the previous week and didn't know anything about what happened but heard we wanted to talk to someone. She leaned on my dog's frozen leg, using it as an armrest, as she dismissed our worries about his medication regimen, risk for serotonin syndrome or respiratory depression, and stated the idea of doing post-mortem analysis to discover what happened was not something they performed there and we would have to find a lab that handled that. When I clarified if we would have to find it ourselves or if she would be able to help she let me know she had a full schedule of clients to see and was very busy but she could try and help us. Not wanting to interrupt her schedule while I grieved the loss of my dog I asked her if she could send someone else in to talk to us since she was so busy and I was becoming more and more bothered by the way she was being disrespectful to my dog's body. Dr. Holland immediately became agitated that I asked for someone else. Shaking and shouting in anger she told me repeatedly she was the "top" at this vet clinic, that she owned the place and that she would not allow anyone else in to talk to us so we could "take [her] help or take [our] dog and leave." When I said if those were our choices we would be going but I felt shocked by her actions and would be sharing this with the board of veterinary medicine she told me to "go ahead, they wont do anything to me." She then practically barricaded the door and grabbed my dog's body bag when I went to pick it up all the while shouting and shaking and crying that I was attacking her and that no one else in the office could help me more than she could. Dr. Shulkin entered and Dr. Holland finally left and we learned from Dr. Shulkin they have no policies in place for how to handle sudden deaths like ours since they happen so infrequently and that our dog was frozen because they lacked the refrigeration space for him. He also let us know he can perform necropsy and could do it there. Ultimately, we chose to have him transferred to JHH for the necropsy but Dr. Holland left off the benzodiazepine from the med list she faxed to JHH which was highly concerning to me. Sadly, JHH couldn't perform it anyway because he was too frozen. Dr. Holland made a painful situation for us all about her; and, the office's practices destroyed any chance we had of finding closure for our dog's sudden and unexpected death. I would not wish this on anyone and as such cannot recommend anyone utilize this vet Read Less