Go to CARING HANDS ANIMAL HOSPITAL instead!!!!     This review is based on my experience with this veterinary center. The reason for my visit was for my concern of the hard lump on my labradoodle's head and wanted an answer.      The vet was Lisa Chalberg. The wait time was about 30 minutes after the appointment. The main talk was about vaccinations and flea+ tick preventatives. I made it well known the priority for the visit was his hard lump. Chalberg didn't have an answer of what the lump on his head was. She put him on antibiotics for one month and recommended a recheck up once his antibiotics were done.      I returned for the recheck. There was no change in his lump at all. After a failed needle test, Chalberg "guessed" the lump could be a cyst or a bug bite infection. I felt a little relieved that it wasn't a tumor. After the visit, I paid for all the vaccinations she recommend and a different set of expensive antibiotics. She wrote down under his profile that the next step would be to continue the antibiotics or surgically remove.         After the ten days, I didn't notice much improvement but since she had already recommended continuing pills or surgery I decided for my dog to continue for ten more days to see if there will be a greater change in the size of the lump. She denied my initial request for a refill because she wanted to "see" the lump (meaning I'd be charged $55 just for her to "see" it) We spoke on the phone, after explaining to her what we had talked about, she agreed to writing  the perception with a cost, a fee! My choices were, a recheck, or a fee. I felt extremely taken advantage of. It became clear that they care about their profits before your pet. I agreed to the fee, and she denied the request a second time recommending he needs a recheck. After speaking to the front desk, I was told a manager would contact me later that day to resolve the issue. I was not contacted.    Instead I visited CARING HANDS ANIMAL HOSPITAL. My labradoodle was seen quickly by the vet. We decided to do a cytology test of the lump. The next day I received a call from my vet with the factual results of what the lump is. With the recommendations of our new vet, Dr Han, my labradoodle's lump has gotten much smaller in size in just 4 days!! I could not be happier with my decision to leave Muddy Branch Vet and take my business to CARING HANDS ANIMAL HOSPITAL. Read Less

I began coming to muddy branch vet for my puggle in 2016. He has always seen Dr. Emily Cromwell. She has the sweetest demeanor. Derby is always a little nervous when visiting the vet but she and the staff have won over his heart. I took Derby in recently due to injuries he received at boarding. I was immediately greeted by the front desk staff. She weighed him and escorted us to the exam room. Mattie came in and asked the required questions. When she left the room she heard Derby barking. She brought in a blue tooth speaker playing soft music (music therapy). He calmed down a great deal. On this particular visit, Mattie advised me that Derby would be seeing a different vet. I was not pleased to hear this. I only waited for the scheduled appt. time to see Dr. Cromwell. She saw my dismay and took it upon herself to ask Dr. Cromwell if she could see Derby even though she had a full schedule. She said there wasn't any guarantees but she would try. I was very appreciative.A few minutes later, to my delight Dr. Cromwell walked into the room. Derby and I were both happy. She is so good with him. She examined him, played with him, talked to him and gave him treats.In conclusion, she gave us an antibiotic for Derby's eye, take away instructions, and left us feeling relieved about our visit.I would recommend Dr. Cromwell and muddy Branch vet to anyone in the Gaithersburg area. Read Less

I've taken my girl Molly here twice so far and I always leave content. Dr.Katz and the veterinary technicians are always so patient with my companion who is often skiddish and difficult to keep calm. She is a 16 lb. rat terrier who has had previous experiences with other vets that have not gone so well. Thank you guys so much. Will be back again soon for a teeth cleaning! Read Less

I recently switched to Muddy branch vet and I have been very happy with the service my dog and I have received. It's easy to get an appointment and in my two visits they have been running on time. Dr. Katz listens and doesn't rush you through the visit. Everyone who handled my dog while we were there was very kind. Read Less

Excellent care - we've been taking our pets ( cats and dogs) to Muddy Branch Veterinary Center for years. The staff are friendly and professional, Doctors excellent. I can highly recommend this practice. Read Less

I love this place. Such friendly and caring staff members from the moment you walk in the door. You can tell everyone there really genuinely loves animals and is concerned for the welfare of your pet. Dr. Challenge is my favorite because she takes a modern and holistic approach. She is a traditional vet but also offers services like acupuncture and laser which have been vital for some of my dogs injuries. I have a husky who LOVES TO RUN and as a result has had muscle strains which have responded wonderfully to acupuncture. I would definitely recommend this veterinary clinic! Read Less

My dog is a very nervous fellow but the staff here all take care of him very well. From the receptionists to vet techs to vets, they all make him as comfy as possible. He's been going here for 8 years and they've kept him healthy. Read Less

We've used this vet for our cats for a couple of months now (they're expensive, but they're right next door). Their staff has always been very friendly and taken good care of our cats. When I brought my (expensive) kitten in for her spay, Dr. Katz called me to talk the procedure over, which I appreciated. I expressed concern over the amount of hair he would have to shave for the operation, and he explained that he would be shaving her stomach, but did not mention shaving any other location. I spoke with another vet who is careful to shave even less, but I finally decided to stay with Muddy Branch because we had a relationship with them. When we got my kitten back, we discovered that they had shaved not only her stomach, but also both her writs! I had not given them permission to do this. I researched this and talked to multiple vets (and my breeder) and none of them explained that this might need to be done. I have owned multiple other female cats in the past (and friends of ours do too) and none of them have ever needed this done. Dr. Katz did not warn me that he would have to shave any other parts of my cat, even though I was asking him specifically about the extent of shaving her. I would not have let him perform the operation if he had told me this. Yes, the hair will grow back, but now her appearance will be marred for however long that will take (precious weeks of her as a kitten). Read Less

I can't say enough about this place. I've been taking my dog here for 4 years now. Even after I moved to northern Virginia I still keep them as our vet. The support staff is incredibly friendly and the doctors are thorough, knowledgeable, and truly care about your pet and your concerns. I highly recommend this vet! Read Less

I was referred by a close family that swears by this place, I now know why. Amazing doctors, it is clear by the staffs knowledge and familiarity with every client that came in that they love their job. the rooms are spacious and clean Read Less

I love this practice! I have taken all my pets there for years and they always provide exemplary service. The entire staff is professional, knowledgeable, and friendly. They really care about my family. I highly recommend them! Read Less

We have been going Muddy Branch Vet since they opened. I think we were one of their first families. We joined them with two Bassets and now more than 20 year later we have brought them the newest member of our family a beautiful Pomsky.  Our current Basset has given his stamp of approval to Muddy Branch and so has the new puppy. Everyone who works there is kind and understanding through the life events that happens with pets. We would never dream of going anywhere else. Read Less

Best place ever. I’ve been taking my dog there since I adopted him about 4 1/2 years ago. Every time I take him there he is treated so nicely and evaluated thoroughly. Today I took him for his achy bones, the doctor did a thorough exam. She provided me with lots of information and ideas to help alleviate his aches and pains. Thanks for all you do! Read Less

I came to Muddy Branch Vet based on Yelp reviews. Glad to have found them. My cats have seen Dr. Katz and Dr. Challberg- I'd highly recommend both of them. Very attentive and caring. It was also easy to make appointments. Read Less

I have been taking my dog here for years and the staff is always friendly and knowledgeable. It's easy to get an appointment and the prices are very fair for the service. Most of all, I appreciate that the staff are very real and down-to-earth people. There is no pushing of expensive food, treats, procedures, etc. Just normal people who genuinely have your pet's best interest in mind. I have recommended this place to friends who have also had good experiences. Read Less

Love Muddy Branch Vet! We've seen Dr. Challberg many times for our own two dogs as well as dogs that we care for in our boarding and daycare business. She takes time to let the dogs get comfortable with her and she truly cares for each and every pup that she sees. She goes over every available treatment option and benefits/risks of each option. The entire staff is wonderful! We get a lot of our clients asking for vet recommendations and Muddy Branch is always #1! Read Less

Love Muddy Branch Vet! We've seen Dr. Challberg many times for our own two dogs as well as dogs that we care for in our boarding and daycare business. She takes time to let the dogs get comfortable with her and she truly cares for each and every pup that she sees. She goes over every available treatment option and benefits/risks of each option. The entire staff is wonderful! We get a lot of our clients asking for vet recommendations and Muddy Branch is always #1! Read Less

Love Muddy Branch Vet!  We've seen Dr. Challberg many times for our own two dogs as well as dogs that we care for in our boarding and daycare business.  She takes time to let the dogs get comfortable with her and she truly cares for each and every pup that she sees.  She goes over every available treatment option and benefits/risks of each option. They are very reasonably priced as well!  The entire staff is wonderful!  We get a lot of our clients asking for vet recommendations and Muddy Branch is always #1! Read Less

Muddy Branch Vetinary is awesome. We've been taking our dogs there for years. We have a frequent flyer and see Dr. Challberg every time for consistency. They have even fit me in on a really busy day so my dog could be seen by Dr.Challberg before her condition became worse. I really appreciated that I didn't have to see another vet who was not as familiar with my dog. I know the doctors talk every day and are familiar with all the dogs but mines a little bit more complicated than your average doggy. Staff is great. I totally recommend. Read Less

We switched here after going to another place that shall rename anonymous and we are super glad we did.  The staff is very friendly and always makes our dog feel comfortable, even getting down to their level instead of always on the exam table.  The facility is clean and the prices are definitely fair and reasonable. Dr. Katz is very informative and always listens to us and answers questions. Read Less

Service here was GREAT. The vet took her time to really examine my dog. She listened to everything I had to say about my dog even if I spoke for an hour. She didn't charge for my time, she just charged for the service she did to my dog which was great. She gave me trial allergy pills for my dog and the vaccine that she needed. Even when I turned down one vaccine to do next time, she didn't judge or get upset. The only reason why I give this vet four stars is because of the price, a little pricey for my budget but overall GREAT service for the first time visiting. P.s make your appointments on yelp! Jennifer was very helpful in making the appointment for me. Read Less

Awesome. I have known dr. Katz for 20-plus years currently living in North Carolina I have such faith in him and his staff that I drove from North Carolina to Gaithersburg for his help with my three-year-old male German Shepherd I couldn't have been any happier they were wonderful they were great with my dog there's just not enough good to say Read Less

A great veterinary center with good vets and techs. They don't hard sell you on treatments. They understand that pet owners don't all have enough money to take the most expensive approach. So the are transparent and offer you options. I really like their approach. Read Less

I adopted a dog and needed to have her seen before I left for vacation. The receptionist worked with me to fit her in the next day. The vet was great with her and explained everything to me. I was very pleased with the visit. Read Less

GO TO KENTLANDS VETERINARY HOSPITAL. I would not recommend this place to anyone. I just moved here from Texas and I happened to have an emergency with my dog. I brought my dog here first because they had good reviews, I tried to call, twice (per their instructions for an emergency on their website) but no one answered so I drove over. When I arrived their receptionist-Gabby-was completely rude and cold to me. She said that there was no way she could help me because I wasn't already a customer, I asked if I could become a customer and she said I could-in two weeks, (which obviously doesn't work for me because I was having an emergency and she knew that). I left this place crying because of how shockingly rude, cold and uninterested in helping me the receptionist was and my husband called in to discuss with the manager. The manager called me per my husband's request to discuss my experience, she was very apologetic and nice on the phone. I do however think that I should still share my experience with this place because as soon as I left I was greeted very warmly by the Kentlands Veterinary Hospital. Kentlands Veterinary Hospital not only got in me in within the next hour but they offered to collect my dog's records from our previous veterinarian for me. They also took me back to see my dog's x-rays so that I could understand what they were doing and I had a chance to look at what they were looking at. I also received two follow up calls from the actual vet to make sure that my dog was doing alright after the visit. It was fantastic service, even better than my last vet. So for that reason I'm posting my review. Despite this manager's best efforts to make this better...if you're considering this place just go to Kentlands, it's GREAT!! Read Less

I've ALWAYS had a positive experience with Dr. Katz and staff and never walked out of this office feeling like I just wasted money. Even when I lived in VA, I drove all the way here to have my dog see Dr. Katz.I've been taking my sweet Rottweiler, Tyson, here since he was a puppy. I love that I can walk into the office and be greeted with "Hey Tyson!" almost immediately. Dr. Katz has always given us great, honest advice when it comes to my dog! Which I appreciate since he really cares about the well being of our pets versus trying to constantly sell us on things that we do not need.Not sure where the negative reviews are coming from about Dr. Katz being rude, but I've never had this issue. He's been genuine, kind, and very respectful. I trust my dog to be under his care!! Read Less

Haven't Yelped in a while.  Today, we needed to take Mom's cat in.  Today ended up being his last day in earth.  I live on the other side of the country.  Here to visit family.  Glad that there is Yelp.  Everyone in the clinic were courteous and caring.  They even were able to fit in a last minute, same day visit.  The clinic does the blood test onsite.  Confirming why he wasn't feeling well.   with severe ulcer's in the mouth, kidney failure, and liver going.  It was sad to see him go.  Pickle,  thank you for everything.  Thank you for keeping Mom entertained.  Thank you for being part of the family.  We miss you.Rest In Peace.Thank you Doc and the other technician... I forgot you names.  Not the time for me to remember names at the time.  I felt that you cared so much.  Even to a first time visit.  Then again, Pickle has that effect on anyone around him.  He is a great family. Read Less

Worst vet I have ever been to! Practice where chaos and disorganization are only surpassed by service mediocrity, rudeness and unprofessionalism. I have never dealt with a more dismissive, rude, uncooperative and unprofessional vet practice, and nobody ever tried to bully me the way a certain vet named Katz did a few weeks ago at Muddy Branch Veterinary Center, "MBVC". I went to pick up a prescription and get my pet insurance forms signed because MBVC wouldn't mail them orRead Less

My cat, Kali, had been losing quite a bit of weight since we moved (and has a history of IBD and chronic respiratory issues, poor thing), so I wanted to bring her in for a checkup. We saw Dr. Challberg, who reviewed Kali's past medical records that I had asked them to request from our old vet, and was very attentive in listening to my concerns about Kali. She took some blood and urine to run tests and did a thorough physical exam. The office emailed me a detailed report after our visit, which was great. When Kali's lab results came in, Dr. Challberg called to discuss them with me in detail so we could decide how to proceed. As a bonus, the compounding pharmacy that Muddy Branch uses is far cheaper than the one I had previously been using--and they even ship the medication to my house! Read Less

*This review is for grooming only**We take our pet there for Veterinary services and always have a great experience with Dr. Katz, so we decided to try the grooming services; bad idea. We have a poodle mix; for our first visit they cut his body perfectly but really cut his face too short. We decided to give them another try and thought with specific instruction on what we wanted the cut would be perfect. Well, unfortunately that wasn't so. Our dog was shaved so low he's unrecognizable and further they didn't listen to anything I said after i took care to show exactly how low to cut him.  It's like they are on autopilot and give every dog the same cut. We will be getting our dog groomed somewhere else. Read Less

Horrible customer service!We called to schedule an anal gland cleaning and were quoted a price of $13 over the phone. After arriving and receiving the service we were charged $27.  The receptionist was rude and claimed it was impossible that someone quoted us that price because they always charge $27 for anal gland cleaning. We came home and checked with my mother who recommended this place.   She had receipts of past visits showing anal gland cleaning for $16. My mother then called and spoke with a supervisor who was rude and confrontational. She insisted there was only one price for anal gland cleaning until my mother said she had receipts showing a lower price. The supervisor then said the difference in price can happen depending on how full the anal glands are. So basically they charge you more if they feel like it. Obviously you only take your dog to get the anal glands cleaned when they are full. My mother had been going to this vet for years and this was never explained until today. In addition she spoke to Dr. Katz and he was not the least bit sympathetic to our situation, nor did he care about the rudeness of his staff other than saying "I'll look into it"After the ambiguity in pricing and the rudeness of the staff we will never go back to this vet. In addition my mother has decided to switch vets as well after the treatment she received. After being a loyal customer for years she never expected to be treated so rudely. Customer satisfaction is definitely not a priority at the Muddy Branch Veterinary Center and I recommend you take your pet elsewhere. Read Less

My fiancee and I moved to the area about a year ago and use this vet for our two dogs. We absolutely love it there. Everyone is super nice and patient with us and our dogs. It is evident that they care about the health of our pets over anything else. Very highly recommended. Our main Veterinarian there is Dr. Kats, but we've seen the other Veterinarians and enjoyed working with each of them. Also - very willing to work with you on whatever issue may arise with your pet! Read Less

I have been going to Muddy Branch for several years as they are not only my vet, but offer their services at cost to the rescue group I volunteer with. All three vets are caring people who are willing to take the time to make sure your pet is doing their best. The staff are all friendly and helpful - it's obvious they love animals. This time when I visited, my dog too exception to having his teeth examined and snapped at the vet. She went out of her way to make sure there was no pain causing his reaction and then spent some time with me reassuring me that nothing was wrong and suggesting how to prevent this in the future. When I had to put my last dog to sleep I lost count of how many people there hugged me and told me they were sorry. This kind of caring means a lot. Read Less

All 3 of the doctors are amazing, patient, kind, compassionate and just so wonderful. The staff is all great. We have 2 dogs and they love going to the vet to get treats. Thank you to all of you for all you have done for Zeus, Zephyr and us. <3 Read Less

So thankful for the whole crew at muddy branch. I have hairless sphynx and they require a bit more tlc than the average cat. My boy has HCM and they have gone above and beyond making me feel like they are getting the best care and providing emotional support during the hard check ups. They collaborate very closely with our cardiologist and a dermatologist. Dr. Katz never pretends to know it all and does research and takes an opportunity to always learn more and Jen and Nikki have been huge supports watching my kitties when I have to go out of town. There's no one else I trust them with! Read Less