I am hesitantly giving the Glen Burnie Animal Hospital 2 stars based on the care of Dr. Krebs. The hospital should be rated much lower. Dr. Krebs is a great doctor, but the administrative staff is v... Read More
I am hesitantly giving the Glen Burnie Animal Hospital 2 stars based on the care of Dr. Krebs. The hospital should be rated much lower. Dr. Krebs is a great doctor, but the administrative staff is very, very unprofessional and rude, both over the phone and in person. I have never been greeted upon arriving and after standing there waiting to check in, it is usually, a, "You, what's the dog's name?" I witnessed the older receptionist scold a woman after the woman complained about not receiving the right medications, the woman was right. This receptionist also denied our dog the heart worm medication she needs that I ordered online. It was the same one that I would have gotten there, but the office was all out, so I ordered online, yet she denied me the prescription because she said, "What if the dog grows?" To which I responded, "That is fine, I will discontinue these but the doctor said that these are fine and the dog should not exceed 20lbs, and these go up to 25lbs." We have a dachshund. I followed what was recommended by the doctor but she denied the medication AND they had on in stock? AND the nurse said that even if she did go over 25 pounds by chance, you'd just double the dose.Aside from the terrible staff, the waiting time is horrific! They overbook animals and on our last visit it was 50 minutes after our scheduled time before I even saw the doctor! Very very frustrating.... Save yourself the time and go to another Doctor of Veterinary medicine in the area. There are several good veterinary doctors nearby, and after our last experience, we are going to elsewhere. Read Less