My cat has had the preventive wellness plan for several years now. We have had hit or miss experiences with the reception and some confusion with the phone calls and communication. The doctors and the nurses, however, have been attentive. I also like that they communicate the costs very clearly and do not try to sell you things or overcharge for unnecessary tests. We have been seeing Dr. Rosero lately and he is very patient with my anxiety and long list of questions and concerns. Overall, knowing that I won't face a huge bill and that my cat is in good hands make me go back for preventive care. Read Less

I am not impressed with this location and the customer service is terrible. The first time I brought my pet in we stood in line for 20 minutes for check in and we had an appointment.. an hour and half later, we are rushed out if the  location and not given the medicine we were charged for.. resulting in a visit back to pick up..  new day, we arrived for a follow up appointment..yes we were 5 minutes late.. and yes there is another line of people.. we get in line and by the time the reception acknowledges us, she asked my pets name.. her response your appointment was at 5:45.. it is 5:55.. I am like okay.. we have been in line for five minutes... she said you may have to reschedule.. she went in back and then comes back and stated the doctor said you can reschedule or you can wait till the doctor sees other patients.. The sign on their front desk reads they strive for 5..,  I asked last time, what the five was for and they could not answer... Read Less

This was the worst doctor / experience I've ever had with my pet. First, they tried to charge $595 for an annual check up. Then, while waiting for the doctor to come in, I could hear him yelling and screaming with staff behind the door cursing and being completely unprofessional- for nearly 20 minutes. When the doctor did come in, he said that in order to treat my pet, they had to wear a muzzle. I kindly declined the service and said that I did not want to be seen by the doctor and that we would try a difference clinic and they still charged us $55 - even though my pet was not examined at all. I've moved around a bit and had a number of veterinarians in the past and this was by far the worst. Save your money and your pets trust - go to another clinic.Read Less

This review comes as a person who has not even been seen!! How do you set an impression and have yet to even set it? Well that's simple, customer service. I called this location explaining that I wanted to bring my 3 yo lab for a check up so they set me up with an appt for August 4 I'm excited cause he hasn't been seen in a year and she squeezed me in for a week since I called. The person was kind and friendly and I thought It would be great. WRONG! I receive a call saying they didn't have a doctor for that day and to reschedule. I think ok fine. So thy reschedule for 2 weeks later. Come 2 weeks the same thing happens! Now I'm irritated but we reschedule cause his health is more important. Today guess what happens, another call stating that I have to reschedule for an appt in novermber cause a doctor won't be in that day. This is passed ridiculous! How is it that each time I've scheduled for a consult with my dog a vet isn't present? Why the hell schedule me then? It's unprofessional and I'd rather take my business elsewhere. Do not attend this location. It's a waste of time Read Less

Warning, hours are not as advertised  Their website and sign in the store said they were open until 7pm on Saturday.  We rolled it just before 6pm and were told that no vets or vet techs were there so they couldn't help us. Read Less

The Greenbelt Banfield is easily the worst vet clinic I have ever experienced. For nearly 3 years I took my diabetic cat there and received adequate medical care. I had to do a lot of research on my own and had to be very vocal when the advice they gave me didn€t jive with what they had said previously (for example, large changes in insulin dose because they forgot to update his file). The administration side was always abysmally slow. None of that would be enough for me to write a review to post online, though. I am writing because recently I took my cat in and he was diagnosed with bronchitis. The doctor prescribed a steroid and sent us on our way. About 4 days into giving my cat this medicine, he suddenly took a turn for the worst (zero appetite in food which has never ever happened before). I called the Greenbelt Banfield and the receptionist said she could leave a note for the doctor to call me tomorrow if there€s time. We ended up taking the cat to an emergency clinic instead where we were told he was in ketosis. Ketosis is a known complication that can happen when cats, particularly diabetics, take steroids. It can be fatal if left untreated and the treatments are thousands of dollars and a stay in the ICU. I was never told any of this by the people at Greenbelt Banfield. After talking to multiple veterinarians that I know personally, all of them were surprised at the dosage the doctor had prescribed for my cat. It was about double the amount recommended. They provided multiple textbooks and consultation guides for me. I contacted Banfield to discuss this and that€s where our problems REALLY started. The manager of the Greenbelt Banfield was very difficult to speak to. She wouldn€t return my calls. On two occasions I got the impression from the receptionist that she was right there but refusing my calls. I asked, repeatedly, for a face to face meeting with the doctor and was refused. I found out later that she had told the doctor that I didn€t want to speak to her and that started a lot of middle school level drama for no reason. I eventually insisted on having a meeting with the medical director. The times kept getting changed last minute and vague voicemails left so that I never knew what the plan was or what was going on. I eventually spoke to the medical director, Miss Gay Smith, on the phone. She claimed, repeatedly, that specialists she had spoken to all agree with the course of treatment but she was unable to provide any contact information for those specialists or peer reviewed literature that contradicted the published doses in 4 commonly used veterinary texts. I asked repeatedly and was refused (actually, she would agree and then simply not do it). This entire process left me feeling victimized. Not only was my cat ill, but I was being treated like I was stupid and major hoops were being made for me to jump through just to talk to someone about it. I felt, and continue to feel, that my pet€s care was not a priority (for example, after over a month of phone conversations about this, Miss Smith had to ask me whether we were discussing a dog or a cat. Really?) Most of these issues could have been resolved if they had only treated me like a human being with feelings and intelligence, and not a problem to be brushed aside. I will never go to the Greenbelt Banfield again Read Less

We recently moved to the area, and we decided to take our dog here for his annual checkup since the location is convenient to where we live.It was a pretty significant red flag that staff never asked for our dog's previous medical record. Our dog is 8; even though he is in good health, a vet should always want to look at the past medical history just to make sure there's nothing he/she needs to be aware of when treating the dog. To me, this is an indication that the staff here are not doing all they can to give animals the care and attention they deserve.I was also disconcerted that they didn't discuss some of the potential risks associated with the ProHeart (moxidectin) injection, especially in a dog over 7 years old. The ProHeart injection has had a very troublesome history, and vets have only been allowed to administer it to older dogs since 2013. It was so risky it was pulled from the market in 2004, and in fact for many years dog owners were required to sign an informed consent before vets could give the shot. In any event, I was really surprised the vet didn't discuss these potential side effects, especially because we do have an older dog.We definitely will not be coming back here. Read Less

shit attention to be Latino, Doc J. Echols, dog knows is a CD recorded as speaking. I have much experience in vet.Tube una atencion de Mierda. Se hacen que no entie den el dc J. Echols no tiene idea de lo que hace. Es un CD grabado lo que dice. Ya que tengo experiencia en veterinarios. Read Less

I've been coming with both of my dogs to this Banfield Pet Hospital and I have no positive things to say about this establishment. Here are several take home lessons I have learned after coming here for more than five times.1) Even when you setup an appointment time, it is very unlikely for it to start on time. Here is a typical scenario, you have setup an appointment for 10:00, you would wait for the vet assistant to come in probably until 10:30,  and 25-45 minutes after the veterinarian would show up. Therefore, every vet visit takes 1.5 hours instead of 25-30min elsewhere.2) bad bad bad, customer service at the front desk, unwelcoming front desk employees. In summary, if possible avoid going to the Greenbelt Banfield. Their inefficient practices, lack of politeness, and the feeling they don't care about their customers make you want to go somewhere else. Read Less

Thank you Agnes (Veterinarian Assistant @ the Banfield Pet Hospital in Greenbelt) for putting me at ease yesterday! Agnes and the entire staff were friendly, courteous and welcoming. I recently relocated to MD and this was my first visit to this location. I am very pleased to know that if anything arises with my Bailey (Beagle/Australian Cattle dog mix) that I can bring her there and she will be be treated like family. You guys rock! Read Less

The staff here are incompetent with pets. I don't know if they are just wrapped behind corporate policy, or if they just don't train their staff to work with animals. No other vet we've used has had a problem giving our cat a checkup, but this Banfield refused to treat him without sedation (a $60 extra charge and a process they even admitted was too dangerous for our other senior cat!) just because he was growling in his crate. We tried to explain that he was just scared, but they would not do anything unless they drugged him up. When we declined the sedation, they wanted to charge us for the visit although they refused to do any work and we already had to pay for our other cat's visit already. This is just a sham clinic pretending to offer animal care. We will be finding a place that has experience of dealing with pets instead of just knocking out all the pets that they don't know how to deal with.Read Less

In general I've had the worst and the best experiences with Banfield Pet Hospital, but I believe particularly this location in Greenbelt really has carings vets and vet techs.I've been a Banfield customer for a long time. My mom was a member when I was growing up with our family dog Leroi. When he got really sick with diabetes, the vets helped care for him and the wellness plan made it all more affordable. The vets at the Newark, Delaware location were OK. Our worst experience was when we finally decided to put him down. They walked in prior to the procedure and asked for payment. Then we had to continue to pay for the plan for a dog that was no longer with us, until it ran out almost 7 months later. But my experience at the Greenbelt Banfield location was a complete 180. I signed up with Banfield because when I adopted my new puppy Charlie he was already sick (had kennel cough and stomach issues) and the plan seemed like the most affordable option. But the bonus was that the vets were awesome. They really seemed to care for him well and i actually think Charlie liked going to the vet because they'd play with him everytime. He once cut his whole paw outside in the yard on scrap metal and they stitched him up and the bill wasn't as bad as it could have been. Unfortunately I just moved and I don't think I'll continue with Banfield because there's no location near me now. Although service can be spotty at various locations, I've always been treated fairly at the Greenbelt location. They are professional and really do care about the dogs. Read Less

This is an excellent animal clinic. I recently took my two pitbulls for urgent care and the experience was great. The staff was very friendly. Not only did they take care of my dogs needs, but they were very accommodating to my financial situation. Do your pets a favor and let Banfield keep them healthy. Read Less

The Veterinarians and staff at this location are difficult to work with and disorganized. The vet that treated our cats seemed like he had never handled a cat before and was visibly angry that some of the cat's hair had gotten on the vet. The staff called us and mailed us with regard to scheduled treatments, but after taking the pets in they told us that the treatments weren't necessary. The prices are ridiculous and avoid their plans at all cost. Seek out a local vet that will actually have some clue about how to handle animals. Read Less