This is the only vet with an exotic specialist in my area. If you have a small reptile or mammal you will wait. And wait. And wait. We needed emergency care for a leopard gecko. We were in the office for 3 hours minimum. My daughter and I actually fell asleep in the exam room waiting for the doctor to give my leopard gecko a warm bath (hoping for a fecal sample.) We left with no diagnosis and a sample cup to get a fecal at home. Fortunately we followed up because the vet was not especially communicative. However, when you own reptiles you don't have many options. Luckily my gecko's parasites were easily treated and she's doing fine, but if you need to go to Rocky Gorge expect to wait for several hours. Read Less

WARNING: Do not let your pet be taken back for any procedures if you are not allowed to accompany them into the treatment room. I permitted the staff at Rocky Gorge to take my 13 year old dog back for what I thought would be a simple ultrasound on her belly. After waiting an hour, my dog came out of the treatment room walking in an unusual manner. It was as if her shoulder had been dislocated. Her walk was what we referred to as "goose-stepping." I immediately called out loudly to the staff who led her on the leash "What is wrong with my dog?" I rushed to my dog to check her out. I asked them if something had happened during the procedure. The response I received was less than adequate. Apparently, they had my dog on her back for a full hour. No doubt she was not comfortable. I asked them to have her checked out to make certain she didn't have any injuries. The staff turned around to take her back to the emergency vet and when I tried to follow, I was again told that I was not able to go with her. This is a huge red flag. I should be able to accompany my dog into any area that she goes.She continued to become very unstable on her feet, developed a serious head tilt and could no longer support her body to even walk a straight line. She now has to be carried up and down stairs and fed by hand. It has taken months and thousands of dollars in treatments to rectify the damage that was done during this procedure. She may have a permanent head tilt due to the damage done to her spine. Even though I was not in the room during the procedure, I had a dog who walked on her own into the treatment room and then she came out unable to walk properly and has been suffering ever since. I should have refused to let her go into the room by herself without me and then demanded to see the emergency vet with her. The damage and suffering caused to my beautiful girl was unnecessary and handled in a very unsympathetic manner. I will never bring another pet to this facility. Read Less

We went here for close to 10 years. Recently the customer service has become embarrassing. A few weeks ago I had an appointment for 5pm and was not seen until 5:50. Today I arrived 15 minutes early and was told the doctor was 5-10 minutes behind. This was for an 8:40am appointment. At 8:50 I was taken to a room. At 9:05 a girl came back to apologize and tell me the doctor was 5-10 minutes behind and would be in shortly. I explained that she was more than 5-10 minutes behind since we were already 25 minutes past my appointment time. I asked her to get my dogs medical records in the meantime because I would likely be finding a new vet. I can't go somewhere not knowing if my appointment will be on time or if I will consistently be made to wait 30-50 minutes.She brought back the records and I thanked her. The exam room shares a wall with the back offices of the doctor. I clearly heard them talking about the person (me) who showed up early and was now mad because he had to wait. They should whisper when talking about customers because the walls are thin. The doctor came in at 9:12 with a head of steam explaining that my dog would get the care he needed - "but so will everyone else's pet. We get a lot of complaints about the wait times and we have tried to change that but we have not been able to." She seemed upset with me for registering a complaint and was snarky in asking "...and you arrived early?" as if that was unwelcome. Then issuing a fake apology "...sorry you had to wait 20 minutes." I said it was actually 32 minutes and she responded a cold "Okay." I made it clear before I left that I came early as a courtesy to them in hopes it would help keep them from getting backed up which is obviously a challenge they have yet to get under control. I did not show up 20 minutes early, get seen on time, and then complain because I waited 20 minutes. I showed up early and then waited 32 minutes past my appointment time. Then I got a condescending speech from an angry, bitter, unprofessional veterinarian. When I left the waiting area was packed. I bit my tongue not to tell them all how the staff here has zero respect for their time and that I had averaged a 45 minute wait in my last 2 visits. Oh yea, and the people who answer the phones sound just as disgruntled when you call to make an appointment. They sound bothered that you called them, so we won't be bothering them anymore. Good riddance.p.s. At 8:30am when there was just me and 1 other person waiting to be seen, there was plenty of urine on the waiting area floor and not one of the 5-6 people chatting behind the desk had any interest in cleaning it up. Read Less

I've used the services here for two decades; both our cats have lived long and wonderful lives. Our original cat, was well taken care of, towards the end, she needed surgery and then daily medication for over 2 years... and the vet was with me the entire time when it was time for her to go to rest. The care which we received was timeless and tender. Our new cat was a rescue from a dog-centric home...& is a bit cranky. The team handles her firmly but carefully, as she's almost 15. The group of folks here will take care of you as well as your pet. AND don't worry about the wait time... all been fixed and you'll be seen promptly and on time if you use the website!!! Read Less

July 2018 I had to take my 17 y.o. cat to the ER and it was my first time ever going there. I also took him there for his follow up visit today, so I will review both "sides" of the facility. The ER visit was a very long wait and I ended up being there from 9 pm to 2 am. The smell of urine in the whole place was so bad that I ended up sitting outside in the rain or in my car to get away from it. There were no paper towels in the restroom and I asked several times for them and no one ever did anything. They found out that my cat had hyperthyroidism and that's why he had lost so much weight and was not doing well. I was really pissed that none of the vets at Banfield had ever found this in 17 years! So because Banfield was missing something this important, I decided to take him back to Rocky Gorge for his followup appt. The one good point was the total ER cost was MUCH LESS than Dogs and Cats ER where I had always gone before. So for the ER side, I give them 3 stars. August 2018, 1 month later, I take him on a Saturday for an 11:00 appt. my cat is really car sick and he pees, poops, and vomits in the carrier so I called them 15 minutes before I left the house to see if they would take him back when I got there and clean him up, and if they were on schedule or running behind? The women I spoke to said they WOULD take him back and clean him up, he would not need to wait like that and that they were running on time. I got there right before 11:00. I explained that I talked to someone and they would clean him up and she said NO, WE CAN GIVE YOU SOME PAPERTOWELS. I cannot hold my nutball cat and try to clean him and the carrier with papertowels in the lobby with 3 large dogs next to me! So we waited like that for 15 minutes in the lobby which still reeked of urine and then she put us in a room. THERE ARE NO PAPERTOWELS IN THE ROOM! So she went and got me a few paper towels and I cleaned him up. The wait for the vet was not long at all, and I was in and out in about 40 minutes. They had 4 vets on staff for a Saturday so that was really good. The total cost for the visit and bloodwork was much less than Banfield. So for the Vet side, I give them 3 stars also. They need to clean that place top to bottom and get rid of the smell. I have never been to a vet that smelled that bad. Maybe they cannot clean since they never have any PAPERTOWELS. Anyway, I am torn between going back to Banfield which is clean and on time, but more expensive and I have to tell them what to check my pets for! Or staying here. We'll see what happens... Read Less

Rocky Gorge is alright. We probably wouldn't take our dog here if they weren't so convenient. Vet services are nothing extraordinary but I did give an extra star due to the level of care my dog received after she was badly burned  in a freak accident. Other than that, wait times are painfully long and can turn a 15 minute appt into at least 2 hours easily. Aspiring vets, please apply to work at Rocky Gorge!! They could use the extra help apparently. I take my dog here for daycare as well usually once a week. She's never excited to come and I have to walk her to the door to get her to go in. Not a good sign. She does seem to be tired and excited when I pick her up but what dog wouldn't be after spending the day in an unfamiliar place. What actually prompted this review was watching 3 different dogs on the webcams today while I was at work. One dog had appeared to have defecated all over her "room"? And was howling for over 3 hours and no one cleaned it up. Also, according to the "schedule" they post online, the dogs are supposed to have playtime from 10-12. Well it's 11:18 and all the dogs are still in their cages. I'm not sure what my $30 is paying for outside of staff wages but these dogs don't seem to be having fun or doing anything. I don't think I'll be taking my dog child here anymore. And matter of fact, we'll find a new vet too. Read Less

Been a client of Rocky Gorge for more than 10 years. As veterinary clinics go, they are fairly large, with a nice facility and many vets on staff. Unfortunately, like when dealing with human doctors, vets are very inconsistent from one to the next. I want to say I've seen 6 different vets there over the years. Of that, there are only 2 that I'd be happy to keep seeing.The last visit I had was an emergency appt, long wait, but that's to be expected when you come in unscheduled. My cat (16) was unable to move or walk on her own, and was extremely underweight. I called them and took her in right away. They did blood work and a urine test. Dr said her kidney function was poor, and the cause was unknown. She recommended that I should also get X-rays, and additional more expensive blood work done, that they wanted me to leave her there over night (for observation). I asked her what the additional tests would help determine, she suggested it might be a tumor or some kind of cancer, or other disease, or just chronic kidney failure. I asked her what if anything could be treated once they did the additional tests. She then said due to her advanced age it was unlikely that any of it could be treated unless it was just a an infection. I asked the dr the likelyhood of her surviving overnight in the hospital (because my cat was looking very bad by that time) and she admitted that it's very possible she might die overnight (in a strange place, in a cage, alone, and surrounded by unfamiliar animals). I said I thought that was not a good choice, and the vet actually recommended I consider having her put down. Why recommend hundreds of dollars of tests for untreatable conditions? If your animal has a high likelyhood of dying regardless, why recommend an overnight stay?I asked if there was anything we could do to stimulate her appetite, the vet said there wasn't much to do other than present food that was as smelly as possible, and to try a steroid. The vet offered a broad spectrum antibiotic to treat the infection as well, I agreed. I asked if they could inject some fluid under her skin because my cat had not been drinking or peeing in a while, they vet said they were worried that my cats weakened heart may not deal well with the additional fluid. I said, if she looks like she is about to die regardless, then it's not going to hurt and to please just do it. I had to asked two or three times, eventually it was done.Long story short, I took her home, nursed her back from the brink by blending small amounts of cat food and a lot of water together so whenever she drank, she was taking in some food too. She got healthy enough to take care of herself again and lived another good 5 months with me before dying from kidney failure, at home, in my arms. Yes, it was pretty horrible to go through, but she was where she wanted to be. This vet actually seriously suggested I consider having her put down after already suggesting hundreds of dollars of useless tests and a very expensive overnight stay for a reason I still can fathom. This is one of the worst examples of treatment I've received there, and while not an accurate reflection of my entire history with Rocky gorge, it still happened. Very unhappy with that service, and not the first time I've been pushed to pay for tests that cost hundreds for things that are completely untreatable. What's the point in knowing there's a tumor you can't operate on because she's too weak or too old to survive anesthesia? It's a $300 X-ray. They charge you so much money to look at a blood slide under a microscope, in office. On top of the already expensive office visit. From a purely labor cost stand point, it's a complete rip off. Honestly felt like I was being milked at the expense of my pets wellbeing.They are still my first choice, but I no longer hold their office in the same high regard I once did. Read Less

BEWARE of this place.  They are greedy and are only interested in warehousing your animal and collecting $1000 per day.  They have no common sense or diagnostic ability and are extremely lacking in ethics.  Since the corporate buyout they have become obsessed with money and that is all, it is a heartless beaurocratic factory and chances are you will come out broke and your animal traumatized, sicker, and too late to save.  PLEASE read all of the horrifying1 STAR reviews that are under unposted reviews. They are listed separately under "not recommended" because the people are not frequent yelp posters.  People who were so horrified by their animals treatment that they got on the internet even though they are not regular internet posters.  Rocky Gorge is really good at taking an animal that needs to be compassionately euthanized, and performing thousands of dollars of invasive and unnecessary tests, TAKING ADVANTAGE OF YOUR LOVE for the animal.  Making you pets last time on earth a prolonged and agonizing nightmare instead of letting him/her spending time at home in a calm loving environment.  They will pressure and guilt you to the max even if your animal can't stand, eat, is soiling themself, is old with incurable issues, just to suck more money out of you.  Go somewhere else and get an honest evaluation.  This place is evil.  Even when my animal had minor or modest symptoms they were rushed and dismissive and callous, by the time he was sicker it was too late. Read Less

The Vet Techs are the front line & the first impression. Unfortunately these poorly trained Vet Techs tarnish the experience & level of care delivered by the Vets. My previous dog (RIP) was seen at Rocky Gorge before & after they moved to the recent location.My current dog is seen at Banfield Pet Hospital in Calverton. I am continually blown away by the level of customer service by the Vet Techs at Banfield. I expect a level of class with Veterinarians due to their education but have found the equal if not higher level of class when interacting with the Vet Techs.I do not know why I tolerated such rude & disrespectful behavior at Rocky Gorge for so long. There are other Vet offices in the area that are equally skilled in caring for our pets. I encourage Rocky Gorge to re-train their Vet Techs or assign a supervisor b/c the Techs clearly cannot act professionally when left unsupervised. Read Less

I have to stop and give a shout out to this clinic! I am not used to dealing with pads and our pop had a number of issues that were very scary. Every time I called the staff was polite, professional yet warm and caring. Then the doctor was amazing-I don't know which I appreciated more, her bedside manner and personality or her expertise. What a gem!!! It is very comforting to know that we now have a vet that we can count on and that really and truly cares. Read Less

I took my 18 year old cat in because she had been vomiting after each meal for a couple days. I thought she might be constipated as this has been an issue in the past. Got there about 5:15pm. Finally was taken back to an exam room at 7. Dr. Thompson came in and confirmed my cat was constipated and explained how she would remedy the situation. Two to four days in the hospital with IV fluids, laxatives and enemas. Doesn't seem very pleasant! I was given an estimate, very reasonable. I left my cat, was told i would get a call at 6am. At 5:40 Dr. Thompson called me to tell me my cat had had a good night, she was no longer constipated and all her bloodwork and xrays were good and i could pick her up by 7am to avoid another overnight charge. The discharge staff were very friendly. Everyone i encountered were very friendly. I was informed my cat was very healthy for a cat her age. My only complaints are the entire place reeked of wet dog. I had to launder all my clothes and air out the carrier. The exam room had dog hair on the floor. And the bathroom door doesn't shut all the way. Oh and the seating is very uncomfortable. So if you are there for a long wait, which you will be as this place is very busy, be prepared for a backache! I will definitely  use them again for this cat and my other one. I will just have to remember to bring nose plugs, the odor is pretty strong. Read Less

On 03/18/18 I had to put my dog down due to unfortunate circumstances. The visit itself was pleasant as far as paperwork. Instead of walking into the lobby with tears in my eyes, we were able to wait in the comfort of our vehicle. The technician came outside and we were escorted to a side door that led to their room that was dedicated for the sole purpose of euthanasia. The room itself was dull and uncomfortable. The technician that came in to take our information as far as body care goes was very sweet but she printed the wrong paperwork for cremation. Kind of unsettling to say the least !. No one brought in a blanket, towel or even a pillow for our dog to rest on or for us to sit on with her to enjoy our last moments together. The time that it took for a doctor to come into the room was unbelievably long. During that time, we were asked if we wanted any paw prints (ink or clay) and of course we said yes. We requested 3 ink paw prints and were charged $15.00 per ink paw print. Here's why I'm giving this place 2 stars and it barely deserves that. I went to RGAH on 4/22/18 to pick up the ink paw prints and the receptionist walked around for over 10 minutes searching for these paw prints. Be minded, I called ahead of time to ask that they be ready for pick-up because I didn't wanna spend more time there than needed. After finally asking someone else she points out that they are in a basket labeled "To-Be Mailed" (we stated before leaving that we wanted to pick them up) The ink paw prints were done on 4x6 blank card stock paper and stuck in a blank card with a generic printed "Sorry for your loss" writing inside of it. Not one person even had the courtesy to even sign a simple name or small grieving message. On top of that, the paw prints were light and dainty. 2 of them were smudged and I am just beyond disgusted with how they were going to be presented. I did however, receive a signed card in the mail signed by the veterinarian and the tech who assisted in the euthanasia for my pet which I do appreciate but for an animal hospital who deals with pet loss on a daily basis, you would think that the aftermath of all this would be more tasteful. I will never use RGAH for any of animals of whether it be for future euthanasia or general pet care. There is no excuse for this, whatsoever. I hope change comes to this clinic in this matter. Read Less

I really like Rocky Gorge and I want to continue going there, but the phone wait times have gotten unacceptably long, that is IF they even pick up the doggone phone! They've taken very good care of my 11-year old puppy over the years. He's had surgery to remove a lipoma and he recovered beautifully. I want to give them 5 stars, but I can't. I just tried to call to make an appointment and waited over 15 minutes (I timed it), and never got through to a person, so I hung up. It didn't used to be this way but this has become a regular occurrence now - either a long wait time for someone to answer, or no one answers. My dog is currently in pain and needs to be seen, but I can't get through to make an appointment! That's not acceptable and there's no excuse for it. It's a shame, because they'd have a lifelong customer in me were it not for their terrible phone service. I'm going to have to go back to my old vet - it's not as fancy a place, but at least they pick up the doggone phone. Read Less

I'd have to say I'm disappointed with Rocky Gorge being sold to a corporation. I can feel the financial pain when I visit. I do think it's ridiculous that when you are talked into getting any boosters, the final shot is expensive enough but they will charge you a $15 fee for a vet tech to administer the final shot. My dog was not even with a vet tech for more than 5 minutes but I get charged for the visit. I feel as if they are nickel and dime their patients. As far as emergencies go, do not go there unless you have 3 hours or so to waste. I'm going to the Pet ER in Columbia next time and they are reasonably priced. My friend has been there unfortunately many times but said the vets are amazing! I really love Dr. Weistock and Dr. Morris though but I really can't deal with the jump in price for the shots and office visits. This is why some people with pets avoid going to the vet until they are really sick. Read Less

Love Rocky Gorge! We have had 2 dogs and a rabbit treated there and have always received the best treatment. The Dr's and assistants have always been great especially under emergencies. My neighbors dogs are also patients there and feel the same way. Read Less

I have taken my pups here since I got them at 8 weeks. At first we never had to wait over An hour to get seen but for the last couple of months no matter how early you get to your appointment you get to be seen later and later . And I don't understand why ? When my visit are about 15 mins long each time . You wait at the lobby for 45 mins after your appointment time then they stick you in a room for another 20 mins or so . Mind you they are very very expensive. I paid $300 last visit . Trust I'll do any for my pets but this was just a urinalysis test . Read Less

I really like this place, they have always taken good care of my pets. Even though it is very pricey here now I still think its worth it for my pets because Dr.W is the absolute best...however, the only complaint I have is for their employee named KEVIN. He is very rude every time he answers the phone and I am tired of dealing with his attitude at times. It makes calling and going here an unpleasant experience. There is no need for his behavior at times. If he is unhappy working here, perhaps he should find a job where he is more happy, or where he doesn't have to deal with customer service. Because I will tell you one thing, he is not good at it. Read Less

Pet portal is amazing I never remember where stuff is but I can always log on and access my child's info. I also really like that you can add a picture of your baby. I love this hospital I love the stuff I love the look I love the location. I was hesitant to go to other doctors besides Dr. W but all the vets are amazing. my parents had to take my baby in when I was out of town and they were impressed with the setup as well and my mom has worked at the hospital director before so coming from her that was a pretty good compliment. I have never tried their grooming but I had a friend who use them and love their grooming too. I try to keep her room are separate from the hospital so she doesn't think it's a doctor's visit every time we go to the groomer but I do like it as an option because it's really convenient. Read Less

I no longer trust Rocky Gorge Animal Hospital to care for my animals after a recent nightmare.On November 5th, I brought my dog into Rocky Gorge for an emergency visit. Dr. Blicker believed she was suffering from some sort of heart issue and immediately put her on several medications. She stayed in their care for 2 nights before returning home. After returning home, I found out that they had actually overdosed my dog on multiple medications while in their care. Her recorded weight was almost DOUBLE her actual weight. They did not inform me of this.3 days later, our regular vet did some blood work which indicated kidney failure. She referred us to a specialist who believed she's suffering from serious dehydration after Rocky Gorge put her on a extremely high dosage of diuretics. The specialist also didn't detect the heart murmur that Dr. Blicker noted. Read Less

While they take very good care of the animals their customer service is severely lacking. They performed surgery on our dog and discharged same day with instructions to come back in two weeks. After one week we called to confirm the appt to be told there was none but scheduled us in anyway for 515 pm. Day of the appt we arrived 45 mins early to make sure we were on time because of beltway traffic to be told we'd be fit in when the doc had time as the schedule was full. Unacceptable. Their practice failed in the first place. Instead of accommodating, 2 hrs later after the 44 mins we arrived early we're still waiting. Read Less

My son found an injured rabbit around 10 pm, by chance he found someone that lead him to Rocky Gorge. They were so kind, so wonderful. They took the rabbit in right away and after a quick exam got him on pain meds. The rabbit (exotic) doctor was due in at 2 am, and would examine him then. They called this morning to let us know that they had done x-rays, the rabbit had a shattered pelvis and had to be euthanized. When I asked if my son had already paid, they said there was no charge for a good Samaritan. I am so impressed by this place. We'd never been before, and the fact that they did x-rays on an injured wild rabbit, and then didn't charge us, is incredible. What a wonderful place, what wonderful people all around. Thank you for all you did, for my son and the rabbit. You are good human beings. Read Less

Rocky Gorge has taken care of our dogs for over 20 years. The staff is friendly and helpful. The doctors are very kind and knowledgeable. We love Dr. Pasekoff. She loves our animals as much as we do and gives great care and advice. Also very helpful and sympathetic when it is time for your dog to go to Rainbow Heaven. Read Less

My pets have been seen by Dr. Anne Ray for 25 years, starting with a different practice in Laurel.  She's amazing - competent, no-nonsense, confident yet practical and compassionate.  Rocky Gorge offers great extended hours, will see exotics, and has a staff of caring professionals like Dr. Ray.  It can be hard to reach the hospital because they are so busy, and you can wait a long time even for a scheduled appointment.  But I've brought pets through the ER and they have received excellent care.  One of my cats has advanced cancer but despises the vet, so they've done everything they can to minimize her trips there.  Her pain management was a top priority for the staff, and they've kept her comfortable through surgery and recuperation. In short, expect a frustrating phone experience, expect to wait even for scheduled appointments, but know your pet is being well cared for, and that is the most important thing. Read Less

I reserved boarding for my dog on line, thinking that I would receive a call within 72 hrs like the website stated. After 3 weeks, no call. My dog had a wellness appointment,so I decided to check and see if the reservation was OK. That's when I found out that there was a waiting list and they could not accommodate us. Good thing I checked. I leave within a week and now I have to scramble around and find other boarding accommodations. How irritating! If they had called me within the 72 hours,like their website claimed, I would not have this headache. This is a perfect example where communication is very important. A phone call to inform me that they may not be able to make my reservation would have been greatly appreciated weeks ago. Not within a week of my leaving. Read Less

They have really gone down hill lately. I think they have good vets there who know what they are doing, but they have become too busy of a practice to handle with the staff they have. When I need to make a call to the front desk to make an appointment or leave a message, I often wait about 15 mins on hold and then there is a 50/50 chance of being hung up on. If you need a vet to call back, some days it's a quick response and other days you need to play the phone game to put in yet another message. Wait times at the vet are also a problem. Again, good vets, poor practices in place to deal with their clients in a timely fashion. Seriously considering finding another vet even though I really like them there. Read Less

Our regular veterinarian recommended that we take our Westie over to Rocky Gorge specifically to be seen by Dr. Sallie Morris, a surgeon, to repair his hind leg with a torn ACL.We felt welcomed by the warm and compassionate staff from the moment we entered.  Dr. Morris is the consummate professional.  She knows exactly what she is doing and does it well.  BETTER STILL, she has a great "bedside manner" both with pets and with the pet's human friends.She explained the procedure she intended to use and how it differed from the two or three other ACL repair procedures.She operated on our beloved Westie and sent him home with oral antibiotics and pain meds.  He only needed the pain meds for a couple of days and was walking on the leg within 3 or 4 days.Any surgery is expensive, but we did not feel abused by Rocky Gorge.  Please contrast that statement with my review of Savannah Animal Hospital in Lewes, Delaware where we felt raped!Dr. Morris took very good care of our dog and also us, his human friends.  I would recommend her to anyone with a furry friend. Read Less

This place is absolutely amazing. I'm here almost every two weeks due to my dog having a problem with his blood platelets and I'm sure I've dealt with everyone here. I love everyone. The staff at the front desk are so welcoming and sweet. They always give my dog attention! He loves it! The vets that have worked with me are blessings. They have worked so hard to help my dog and even my cat. When my dog first got sick, we were there for hours running lots of tests trying to figure out what was wrong, and the doctor never once showed that he didn't care. He was so determined to help my dog, and I could never thank him enough. He saved his life, and I'm so grateful. Everyone shows love to the animals and they show how much they really care. I'm amazed at how much they care! And I know that they will be here for me when the day comes that my dog must go, and I find relief knowing I can trust them. Everyone knows my dog, and everyone takes time to speak to us. I love love love this place. My mother takes all of her animals here as well. I have all the respect in the world for these guys and thank all of them for being so caring and amazing. I honestly wish I could get treated here when I'm sick! This place is better than any patient first or urgent care I've ever been to! Animals that get treated here just don't know how lucky they are!! And from What I've seen, Rocky Gorge just keeps getting better and better.Read Less

Rocky Gorge helps us keep 3 dogs going strong, ranging from a 1.5 yr old wild-child to the 12 year old queen. They are always patient, available and tolerant, even when we aren't feeling the same. Their quality of care for our chaotic canines is beyond reproach. From the front desk staff to the vets themselves, we have received excellent care, great comfort and wonderful advice and, when needed, a little sympathy to the cause. I recommend them highly and without hesitation for all your pet's care needs. Update: Not long ago they assisted us in saying goodbye to one of our herd. Having helped us give her a very long and wonderful live, they then helped us to gently send her running the rainbow bridge. Their kindness and support made it easier for us to handle. Since then, they've helped us work through the grieving of the other two dogs. You'd have thought it was their own personal pet... Thank you, Rocky Gorge Animal Hospital. Read Less

I've had great experiences at Rocky Gorge. Dr. W. couldn't have been more empathetic or honest when my dog, Jessie, was diagnosed with cancer. While my current dog would give RGAH zero stars (he HATES going to the vet!) I would say he has always been so well taken care of there. Sometimes you do have to wait, but the way I look at it, if I had an emergency and had to rush my pet in, I'd want others to be empathetic. Read Less

I have taken all my dogs to Rocky Gorge since I moved into the area 10 years ago. My pets receive the best of care. While they may be not the cheapest, I firmly believe you get what you pay for. The doctors and staff have always been courteous and go out of their way to explain things in easy to understand terms. Recently, I needed to have one of my Schipperkes stay in the resort for a couple of days. You know they had a good time when the pet is brought out and they go to greet the staff even after they see you. Read Less

I was not feeling this hospital. The Vet that saw my dog was running about an hour behind schedule with no apologies whatsoever. My dog was very anxious because of the unknown. I told her his condition and l also told her what the last Vet had to do. She tried to do a rectal exam on him with no lubrication.  Seriously?? Would you want someone doing that to you with no lubrication. Do my scrubs not tell you l work in Health care or are you just tired?? Heck you don't have to work in Health care to know that. Nevertheless she made him Bleed and she offered to do an x ray. I don't need an xray. I knew what his problem was from the last vet. She offered to prescribe a laxative and that l take him to a Board Certified Vet. She was a  surgeon but apparently that wasn't  Her scope of pratice. Would l make the trip back to this vet again. Absolutely not!! Thankfully l took him to Dogs and Cats Referral and they took care of him. He is back to normal now. Read Less

I was not feeling this hospital. The Vet that saw my dog was running about an hour behind schedule with no apologies whatsoever. My dog was very anxious because of the unknown. I told her his condition and l also told her what the last Vet had to do. She tried to do a rectal exam on him with no lubrication.  Seriously?? Would you want someone doing that to you with no lubrication. Do my scrubs not tell you l work in Health care or are you just tired?? Heck you don't have to work in Health care to know that. Nevertheless she made him Bleed and she offered to do an x ray. I don't need an xray. I knew what his problem was from the last vet. She offered to prescribe a laxative and that l take him to a Board Certified Vet. She was a  surgeon but apparently that wasn't  Her scope of pratice. Would l make the trip back to this vet again. Absolutely not!! Thankfully l took him to Dogs and Cats Referral and they took care of him. He is back to normal now. Read Less

Was able to get 'last minute' appointments for both my cats who were sick with URI and conjunctivitis.  I appreciated the ER option, which is only about $12 more and you can go 24 hours for appointments.  The vet, Dr. K? didn't try to upsell me on stuff and was genuinely interested in my cat, and I was pleasantly surprised because most of my previous vets are in and out in 5 minutes flat.  She took her time and had a conversation with me.  I did dock stars because the wait time for my first appointment was about 45 minutes and nobody told me there would be a wait, nobody checked on us, anything.  Also the second appointment I had the male vet subjected my very sick cat to getting his temp taken twice and weighing him twice because the vet didn't read the chart the technician prepared.  The tech had already taken his temp and weighed him before he came in the room.  It's not a deal breaker and I will go back, but putting stressed out sick animals through procedures twice because you didn't read a chart is lazy.  And he also stood there and watched while my cat climbed me like I was a tree to get away from him taking his temp a second time.  I had to pointedly stand hunched over with my cat on my back for him to do anything to help.  I'd expect a vet to be a little more in command of the situation.  My cat isn't even aggressive, he's just scared.Update Spring 2017Had back to back conjunctivitis and upper respiratory infections in my cats.  One would get it in one eye, then give it to the other, then it would go back to the first cat in the other eye and so on.  What a mess.  More than a month was spent dosing out medications.  The second round for one kitty we ran out of medication and the vet kindly offered for me to just call it in (I'd spent a small fortune on office visits by then) and so I did just that.  I thought it was weird that it came in a different form than it did originally, but I figured maybe she gave me a different brand.  Turns out it was the wrong medication and I didn't find that out until our follow up appointment.  I was very upset.  The medication I administered did not clear up the eye infection, it was for something totally different.  So poor kitty had to suffer through it with no proper treatment.  The vet was defensive about it and blamed it on the receptionist!  I told her I thought it was inappropriate to deflect it onto someone who doesn't have a background in medication.  Shouldn't vets be giving out the prescriptions?  I got a half apology.  I am probably going to see another vet (at another practice) in the future that someone recommended. Read Less

Was able to get 'last minute' appointments for both my cats who were sick with URI and conjunctivitis.  I appreciated the ER option, which is only about $12 more and you can go 24 hours for appointments.  The vet, Dr. K? didn't try to upsell me on stuff and was genuinely interested in my cat, and I was pleasantly surprised because most of my previous vets are in and out in 5 minutes flat.  She took her time and had a conversation with me.  I did dock stars because the wait time for my first appointment was about 45 minutes and nobody told me there would be a wait, nobody checked on us, anything.  Also the second appointment I had the male vet subjected my very sick cat to getting his temp taken twice and weighing him twice because the vet didn't read the chart the technician prepared.  The tech had already taken his temp and weighed him before he came in the room.  It's not a dealbreaker and I will go back, but putting stressed out sick animals through procedures twice because you didn't read a chart is lazy.  And he also stood there and watched while my cat climbed me like I was a tree to get away from him taking his temp a second time.  I had to pointedly stand hunched over with my cat on my back for him to do anything to help.  I'd expect a vet to be a little more in command of the situation.  My cat isn't even aggressive, he's just scared. Read Less

I have always taken my pets to RGAH for their care. I worked there for several years and even after leaving (on good terms all around) I make the 45 minute drive from sykesville for them to care for our pets. I can't say enough good things about Dr. Morris, she has always been my go to Doctor but all of the doctors there are caring, compassionate and truly want your pets to be healthy and happy. Knowing everything inside and out about rocky gorge is one of the reasons I continue to use them, knowing what goes on behind the scenes with pets I am able to put all my worries aside when my dogs are in their care! Five stars! Read Less

Every single time I call to make an appointment or as a question it takes way too long to get a live person. I called last week and between two calls I waited over 16 minutes with one caller ahead of me, finally I got fed up and hung up. Tried again today and still never got a live person. Although I do love most of the docs and Dr. Morris is the reason I keep coming back. Read Less

I called the animal hospital inquiring about a dog that was seized in a criminal case and dropped off there for care. I was interested in fostering/adopting/caring for the pup since I have experience with the dogs injuries and was told about the dog by the officer who dropped her off. The first woman I spoke with was very kind and said I would hear back from someone that day or the next. I didn't hear anything so I waited the weekend and called Monday following up. The woman told me to hold and she would find someone to give me more information. I waited on hold for several minutes only for her to return in an extremely rude manor and tell me they already found a foster, with 0 explanation or information and just hung up. I find this to be extremely unprofessional and rude especially when I was simply trying to help. If they cannot even communicate with me or have information about a rescue dog I certainly wouldn't trust them with my own dogs.Read Less

We LOVE Rocky Gorge! Every vet that we've seen is very caring and thorough. It's amazing how our dog (a great dane) can get such good care at such an inexpensive price. With other vets in the area, we were used to astronomical prices... not here! Also, the 24 hour emergency services and on-call line are wonderful. And, to round it all out, the 'resort' is very nice for boarding, especially with the web cams! We're so lucky to have found Rocky Gorge!! Read Less

I would highly recommend Rocky Gorge. My yellow lab Candy and I are fairly new to this area and Rocky Gorge. After rescuing Candy from the shelter in DC she developed a very bad case of fleas. As I had very little information about Candy before I adopted her the vets and staff at Rocky Gorge were very helpful in guiding me and successfully treating Candy. Thank you Rocky Gorge. Read Less

I highly recommend this vet ! My old friend was feeling bad . He fell down the stairs .I called an got an appointment the same day. The staff is super friendly and compassionate. My dog can be very agitated and growl during vet visit. Ok he even tries to nip . They treated him with lots of . We didn't feel rush or like we were getting charged ridiculous fees . Their price are reasonable. Highly recommend!Read Less

We love this place and have been bringing our semi-feral cats and rescued dogs here for the past 8 years. I particularly appreciate the compassion and good-natured understanding they consistently provide when discussing care options. Experience and skill in veterinary medicine plus kindness and affordable prices make Rocky Gorge worth the drive from metro DC every time. Much gratitude! Read Less

This place used to be wonderful, but as they grew prices went up and quality of care went down. When I tried to make an appt with Dr. W for my 16 year old pup who had only been treated at Rocky Gorge, to decide if her time had come, I had to schedule out for days. I requested the doctor call me in the meantime because due to the sensitivity of this appt I needed him to be with me when making this decision. After 3 calls he never called back, I ultimately switched vets to find out she had a herniated disc easily treatable. BUT imagine my surprise when I got a sympathy card from Dr. W for the loss of my pet who is very much alive!!!!!!! I would never take my pets there again. Read Less

I had a wonderful experience at Rocky Gorge. They were able to repair a broken femur on a baby raccoon that had been hit by a car. Dr. Bricker is the best! Thanks to him and his staff that baby grew up and was released into the wild. Sincerely, Mary Read Less

Rocky Gorge Animal Hospital handled a heart wrenching decision with the utmost compassion and professionalism for my dear friend this past weekend. The decision to euthanize their beloved dog was one of the most difficult they have had to make but the staff couldn't have done anything more to help ease and support them through this process. What a relief that we chose you over other area vets. Warmest thanks, Carole Pescatore Read Less

I have been taking my dog here for a few years and they do a wonderful job. They are always friendly and excited to welcome us. They can be more expensive than others, but you get what you pay for!We recently began to raise a service dog and found that management was extremely helpful in helping us through the process of getting him care here. The vets and assistants clearly understand the rules around service dogs, which is very helpful. Read Less

We brought our lab in who has been throwing up for 2 days to be evaluated at your advertised 24/7 emergency hospital. With only one doctor on staff, we waited for over 2 hours before being seen. Once we were taken back in the room the table had hair all over it and the floors were dirty. The doctor was kind and understanding. All said and done we were there for almost 4 hours with only 5 minutes of that being spent with the doctor. The technician performed the shots and fluids, I would ask her questions but she seemed unsure of the answers she would give us. She kept saying 'I need to ask the doctor'. I am use to going to Cats and Dogs in Bowie, MD but thought I would give Rocky Gorge Animal Hospital a chance since it is closer to the house. Cats and Dogs in Bowie also sends a detailed follow report on continued care. Your facility does not and we were only emailed the bill, this should be a best practice. I will not be going back as it was not a pleasant experience. If you're going to advertise 24/7 emergency services, it is important to have more than one doctor to cut the 2 hour wait time and have better service.Read Less

I can not express how much I love this place & Dr. Morris! She is simply amazing they took such great care of Chloe & made it easy for me to leave her for her surgery! I recommend Rocky Gorge Animal Hospital! Read Less

Very passionate and proffessional doctors have taken care of my Fur babies for many years at Rocky Gorge Animal hospital. I deeply appreciate the informative, consistency and consideratuon that they gave me and my babies. I do hope for better services and mutual resposibility to be shown in the pet hitel, too. I have not experienced that there. The management should show more concern for it's employees and animals there. Thank you. Read Less

While I've had a few trips that were positive, I feel my most recent experience could have been better.  The euthanasia process left me with more frustration and grief than the peace and closure I had hoped for.  It could have been handled better, with a little more sensitivity.  The process isn't as black and white for pet parents as I'm sure it is for those in the veterinary profession and that should always be remembered when these situations present themselves. Read Less

I can't begin to explain how amazing this place was today. I have an old grumpy man who isn't always nice with others but from being met in the parking lot and safely brought in so no pups freaked him out to Dr. Morris and the amazing vet tech ( my fault of not remembering her name, she deserves to be mentioned) sitting on floor with us to keep my boy calm down. And my old fella was obviously smitten he went with them for X-rays not even looking back at me. They are seriously so thorough and makes sure I understood everything. I felt so relieved and assured my baby was in the best hands ever. I also love that they aren't worried about breaking the bank. Read Less

We had an animal that was critically injured and after an hour of trying to find help close to where I lived, I found this place Rocky Gorge Animal Hospital that is open 24hrs for emergency care. From the very first phone call the staff was warm and concerned. When we arrived, the staff immediately went to work. We realized to know the animal was in caring hands and in a good place. Read Less

I honestly can't express just how amazing all of the staff at Rocky Gorge is. I could move hours away and it would be worth the drive to Rocky Gorge because they are that good.I've been working primarily with Dr. Lane for my recently passed pup, Chance, and she has truly been a dream. However, my boyfriend has been taking all of his dogs here forever, so he has a history with them and will keep coming back for years. Just to give you a background about how great Rocky Gorge is - rather than looking at my pup, Chance, as some monster for being animal aggressive, Dr. Lane and Rocky Gorge has always accepted him for who he is and tried to help us adjust his behavior through various training techniques and medication. When we had appointments, we'd let them know we arrived, they'd then come get us from our car once the room was ready, and then we'd take Chance through the side entrance to accommodate his aggression issues with other animals. Never once was the staff judgmental like other vets have been and they always loved Chance despite him not being easy to understand. As someone who has tried training, a behaviorist, and various medications, I really appreciate the fact that Rocky Gorge was never, ever judgmental over my unruly dog (who was a total gem at home where there are no furry things to distract him).I unfortunately have had to put two dogs down this year and Rocky Gorge was so great and supportive each time. I don't know when I will be able to open up my heart to another fur baby any time soon, but I know I will definitely be taking them to Rocky Gorge because they're not just an animal hospital - they're family that cares about our fur babies as much as we do.Also, I requested Chance's footprint on ink which Rocky Gorge did in addition to his ashes and they also put it on a beautiful piece of paper with gorgeous calligraphy. It brought tears to my eyes because the amount of love and care that went into that paw print which will soon be permanently tattooed on my foot. Thank you so much, Rocky Gorge, for being the absolute best care for my furry family over the years. Read Less

The care and consideration that was given to our dog and family during her final hours were forever part of that difficult day. The compassion given by Dr Lane and the entire staff made us feel as though our dog was their most important patient of the day. I can not say enough good things.... and will always be grateful. Should we decide to get another pet one day - we would still make the 30 min commute to this practice! Read Less

Great experience at Rocky Gorge Animal Hospital. I used the ER vet services on a Sunday and it is the best ER situation I have experienced with my pet. The staff was very friendly, polite and listened to all the information I provided about my pet (as they are not the primary care vet and he is a special needs dog). It was a relatively quick process and the prices were very reasonable. I would take my pet there in the future and recommend to my friends. Read Less

First and foremost this place is GORGEOUS!!! In the wee hours of the morning August 1, 2016 we brought our 16 y/o Shih Tzu to the hospital for an emergency euthanasia. Staff was incredible very compassionate and understanding. The doctor explained the process every step of the way. What won me over about the place is 2 weeks later in  the mail we received a card that the staff had signed expressing sympathy for our loss and words of kindness and encouragement. Read Less

It has been 2 years since Dr. Farnan operated on our dog. She is very much alive and well for a 10-year old Chow! For a major decision, we are thankful that we made this decision to save her and still be with our family.Will post her picture next time!Thank you! Read Less

We have been through so many vets and our pup is only 10 months old. This was our first visit here and I have to say I feel very good about the vets here. Our dog was never scared or unsure. I like that they let us know everything they were going to do and price before they did it. Hopefully we don't need to be back but if we do, this is where we are coming from now on. Read Less

For 30 plus years our felines have received the best of care at Rocky Gorge. Long after we moved away from Laurel we were willing to drive the extra hour in order to continue getting the best care possible for our furkin. Don't hesitate to take your furry family members to Rocky Gorge. You can be assured that they will receive excellent care, whether for a short visit, an overnight stay, or a week or two of boarding. I only hope that when we move out of state, later this year, that we'll be lucky enough to find an equal to Rocky Gorge. Fingers crossed! Read Less

Have been taking my pets here for 30 years. I wouldn't go anywhere else. Everyone is very caring and obviously they all love what they are doing. Everything is very clean - no doggie smell- and the doctors all are very knowledgeable. Read Less

Simply the best. Dr. Wolchinsky helped our dog when he was suffering terribly and restored his health! The other veterinarians vary in "bedside manner" but they all have the best interests of the pets at heart. Very caring. Read Less

I have been taking my pets to Rocky Gorge Animal Hospital for 15 years. Every visit is so nice. All of the staff have a genuine love for animals. My first dog didn't like to be touched and my current dog is very scared of strangers. However, both dogs always felt comfortable. I had to put my first dog to rest everyone was so kind. The receptionist greeted us at the door. The process was the best it could have been. Then when I was leaving, they built a way out not passing through the other patrons. I would recommend this place to everyone. Read Less

My pets have been patients of Rocky Gorge for years, and I usually am satisfied with their vet care, although it is pretty pricey (to me).  A couple of weeks ago was my first ever experience with Rocky Gorge's Pet Resort, however.  I needed to board my cats for a couple of days.  I paid for their Tree Top room, the more expensive option of a large room in which my cats could be together, supposedly equipped with a webcam so that you can check in on your pets throughout the day.  I was immediately turned off by the fact that the Tree Top room was pretty much an empty room with some wooden boards mounted to the walls for the cats to climb up on.  I don't know what I was expecting but it definitely did not have a "resort" feel, as the name implies.The second turn off was that the room was not cleaned.  It was covered in hair from the previous pet(s), so the gentleman who helped us had us wait a moment while he swept the room out.  The third turn off, and perhaps the most aggravating, was that the webcams did not work the ENTIRE DAY.  I repeatedly tried to connect using the online instructions I was provided and repeatedly received an error message.  I know my internet connection was working fine. I called several times to get help and was just told by the woman working at the desk that she would have their technicians look into it, but that the webcams give them problems all the time.  What's the point in paying extra for the "luxury" of being able to check in on my cats if their system does not work? I could have saved a few bucks and opted out of that room altogether. Lastly, the employees working at the resort could be a bit friendlier.  I found a couple of them, especially the woman who checked me in at the front desk, to be a bit unfriendly.  The one bright side was the gentleman who brought my cats to the back and got them settled - I wish I could remember his name, but he was awesome! He was so friendly, warm and welcoming, and he gently took the time to allow my cats to explore the environment because they were terrified:-(   He engaged us in conversation and answered questions and was a really nice guy.  I wish the others were like him.   I have no choice but to use these services again so I do hope things improve in the Resort. Read Less

We had a very good experience at Rocky Gorge for my rescued dog's first vet visit. She is still quite skittish around strangers and other dogs. When the vet assistant noticed we were struggling a bit, she took us back into a room where my dog could feel more at ease. Dr. Lane made my dog feel very comfortable and she answered all my questions and was very helpful with addressing behavioral issues my dog was having. We were able to request the vet we wanted and got our appointment quickly. I would highly recommend this Animal Hospital for your pet's overall care. Read Less

I relocated to this area recently and needed get a lump checked out on my pup. I chose this place based on positive yelp reviews (I was not impressed). I had an appointment scheduled, called on my way there to let them know traffic was worse than anticipated and I was running about 5 minutes late. I got there and checked in at 6 min after, waited for over 30 min in the lobby despite asking how long it was going to be b/c I had another appointment to make after this. I was told it would only be 5-10 minutes. Finally they stuck me in a room where I waited another 20 minutes. I was about to walk out when the vet came in, 50 min late. I've had much better experiences elsewhere, including the humane society. I won't be taking any of my pets back there. Read Less

I have been using this vet for over 10 years now. Dr. Wolchinsky is absolutely wonderful. I live in the Bethesda area and drive all the way to Laurel and pass probably a dozen veterinary offices because this place is the best. Very professional, friendly and this doctor really CARES about your pet. I will never forget when we went to him to euthanize our $8 hamster. My daughter was in tears and he was so caring. I trust my animals with this hospital. Highly recommend. Read Less

Amazing people work here. Where else can you call and get an immediate update on your dog, 24/7, sometimes from the vet? The new facility is really well designed;  the waiting room seats though, TBH, are really uncomfortable. It's a minor thing. Read Less

I had a bad experience at this place, my dog was operated on and now has to have it re-done. They couldn't explain why either. I also didn't like that when you are in the consulation room with the vet, the vet gets interrupted a lot of times by other vets or techs. Wouldn't go there again. Read Less