DONE!!! We just started using them in May, 2021. They seem to want to keep the owners out of the office with covid. Went last time, the receptionist didn't really seem too friendly, came today and... Read More
DONE!!! We just started using them in May, 2021. They seem to want to keep the owners out of the office with covid. Went last time, the receptionist didn't really seem too friendly, came today and I lost it, I just lost it on her. I texted by mistake, completely my fault when I got there. Got confused because other offices have text... So, I Texted again because they don't want you to walk in the building. Then I got a call said I was sitting there the entire time. They saw my car as I was the spot in front of the door. She told me I may have to reschedule my appointment and I was like, well I've been here the whole time... INTERRUPTED "Excuse Ms H.. We do not have time to monitor the parking lot and see what is happening out there, we are toooooooo busy ..." she was going on with her lecture & rude tone so I hung up, stormed inside. YES, I screamed to her how dare you speak to me that way, I'm a customer that brings my pet here & pays good $$ for your service... I dropped some very bad words that I didn't expect to do but was honestly so upset to hear such a tone & lecture toward me from their Receptionist who is supposed to be in Customer Service. She was extremely RUDE!!! She was there the last time I was in too and didn't schedule my puppy for the next visit. I remember because I had questions about my dog getting spayed and asked about discounts (it's been years since I've had a puppy) and she told me they don't accept that and said not in a nice way either but rather judgy way... Anyway, my husband told me when he took our puppy there back in June/July to get the nails clipped, she said NO to that and I thought that was very odd. I am paying them for a service, I expect to be treated with kindness, not get lectured or pushed off when asked for something many vets have done for our dogs in the past. Back to today... Today, there was 1 other car in the parking lot with that person inside the Vet with her dog. I made a mistake, I know I did by texting instead of calling BUT I do not need to be spoken to rudely and lectured by the receptionist. We are busy people too and I've spent well over a thousand for shots & visits in the past 4 months to be spoken to in that way PLUS we can't even go inside with our dog. I have noticed that some people are allowed inside with their pets and others are not, like myself & my husband the last several visits. I find that mind boggling. I watched a person walk in with their dog but we had to sit in the car and wait while our dog was taken inside each time before. We never even got a chance to meet the Doctor to see what kind of bedside manner she/he had. Good Bye Taylorsville Vet. I will go elsewhere where they care about the Owners who fund the bills for their pets too!! Read Less