On our very first appointment with Dr. Chand, he was both wonderful and eager. It is wonderful that there is an excellent veterinary facility in the vicinity. Dr. Chand is a highly qualified veterinarian who demonstrates compassion. Read Less

Dr. Chand was compassionate about the death of a puppy that was unable to flourish and helped me get the rest of the puppies well again. He also made sure I realized it wasn't my fault or that I was to blame. Every one of the puppies was adopted by loving families! Read Less

I only have Sundays free because of my job, so I started coming here for Dr. Chand after doing some research online and finding that almost everyone else's prices were too exorbitant for my budget to handle. Read Less

A very remarkable individual, Dr. Pama! The fact that my pets are comfortable around her is also very significant. Plus she has remarkable diagnostic skills. Thank you New Market Animal Hospital for having her! Read Less

Because I had taken her off the streets, it was my responsibility to look after my new kitten. Upon more investigation, I found that New Market Animal Hospital provided these services at a more affordable price. Thank you, Dr. Carrier! Read Less

On Sundays, there aren't too many businesses open, so it's a relief for me to be able to come and see Dr. Hopkins. She will take the time to get to know you and your pet, as well as take the time to explain what is going on. Read Less

I would never rate one of the fantastic doctors here over another. I just want to say that the detailed yet understandable way Dr. Sneha explains things is absolutely perfect for the average concerned pet owner’s perception of the animal kingdom and its many conditions. Read Less

Our little girl had been begging us for a puppy since she was old enough to speak and we finally gave in. We are first time pet owners and have just as many questions for the vets and staff here as we do for our daughter’s pediatrician. They are all answered just as knowledgeably and thoroughly too. Read Less

Prince is just too “royal” for the general public. In fact he hides upstairs under our bed whenever we have guests. But he just adores Dr. Chand and the doctor has been taking care of him since he was a tiny kitten. I hate to think what would happen if we ever took him anywhere other than New Market. Read Less

Just returned from Diggy’s annual checkup and here to mention that we drive by 3 other vet clinics on our way here. We would never consider one that is closer to us because none of them could come close to delivering the fine the fine service we have always received here. Read Less

We just met Dr. Tawnya and feel she is a great addition to New Market. She was quick to diagnose and did so expertly. It is our confidence in all four of the fabulous doctors here that keep us satisfied pet parents. Read Less

I needed to get my corgi vaccinated, but Sunday is the only day of the week I’m free. Every other place was closed but thank goodness for New Market! The staff was very friendly and got me in on Sundays so making the appointment was no trouble at all! Read Less

Dr. Chand was able to provide emergency assistance after my cat was hit by a car. I was so scared, but thankfully she only needed some stitches! Dr. Chand went over all the recovery expectations for her, so that I was prepared for all that she would need. Read Less

When I called to make an appointment to spay my dog, the staff member I spoke to was wonderful! She explained all my options and what my dog’s recovery would look like. She was so friendly and when I went in for the appointment, the entire staff displayed the same approachable and good-natured manner! Read Less

My Great Dane was very lethargic and not eating. When I called them, they provided immediate advice over the phone as they worked to get me in at such a short notice. The person I spoke with over the phone was very kind and helped so much. Read Less

I couldn’t afford to get my cat neutered at any other vets I checked out because it was way too expensive. I visited the New Market Animal Hospital website, expecting more of the same, and saw they offered low cost spay/neuter services. When I called to ask about it, the price was so much lower than everyone else! Read Less

Words cannot capture the caring, professional treatment Dr. Chand and his staff provided to my cat when it was mauled by a coyote.  They worked me in late on a Friday and performed surgery that evening, saving my kitty's life.  Due to the extreme injuries it has been a long haul, but critical to survival of a small animal with a badly damaged skull.  We are so fortunate to have these professionals in our area. Read Less

Please read all reviews for this place; not just the vague 5-star reviews but the very detailed reviews of how they treat animals and their customers. I only brought my dog here because we adopted him at 10 years old and this was his home vet. He needs allergy medicine every 45 days and even getting that filled was a headache each time. When I would call to request it, I would give them my phone number and ask them to call me because I was fostering/ in the process of adopting the dog. They would constantly call the woman that had to give up her dog after ten years and she would have to explain that she is no longer his owner. This went on for months and the old owner had to send multiple letters relinquishing her rights to the dog because they are so unorganized. On top of that, it must have been awful for her to have to keep explaining the unfortunate circumstances that led to her having to give up her dog to people who clearly did not care. They did not mind taking my $120 every 45 days but could not call the correct person to pick up the medicine. Skip to the checkup that he needed before his next refill for medicine. They must have seen me coming. I am a young, first-time independent dog owner to an older dog with pre-existing conditions. The first tech I dealt with was very polite and willing to explain the shots to me and let me choose what I wanted to get. Then Dr. Chand comes in. He gives my dog multiple shots, ignoring me completely when I am asking which ones he is giving him at the time. He then begins to stick some kind of vaccination up my dog's nose and my dog is, understandably, already on high alert and let out a small growl and pulled away. Dr. Chand immediately calls for a muzzle and I again ask him to please stop and explain what he is doing. "It's just a vaccine," he says while he still has not made eye contact with me. I am upset at this point and ask him to just stop altogether for a few minutes. THANK GOD for the younger male tech that was helping hold my dog. He told me that the vaccine my dog was getting, which I still did not know what it was, also came in regular shot form. I asked Dr. Chand if we could just get that one, while he is still yelling to people to find a muzzle for my now 11-year-old dog. He said, "it's not as good and doesn't last as long, we'll do this." When I told him no, he threw the shot away, clearly annoyed, and finally looked me in the eye for the first time while administering the regular shot into my dog. (Yes, in the "fuck you, I wanted it my way" way.)After a few more poor interactions with Dr. Chand, I finally was taken to the front desk to pay hundreds of dollars for tests and vaccines that they would not even explain to me while they were happening. I was then told Dr. Chand wanted to talk to me one more time. I was taken into a smaller room and a tech came in to take my dog to do one more test. I asked if they would wait so I could stay with him and they said it would only take a second. I could hear my dog crying on the other side of the wall and was not allowed to enter the room even though I could hear them yelling for someone to "help hold this dog down." Now, with me and my dog both crying, I was called to the front desk to pay AGAIN for this test they would not allow me to be present for. While still doing research on a new vet, he still needs his medicine so I chose chewy.com. They need the vet to confirm the prescription and they reached out to me for two or three days saying they were having trouble getting confirmation and asked me to call the office. I did not call right away because the whole point of getting chewy.com was to not interact with these people any further. He is now running low on medicine so I gave them a call. Of course, this had conveniently been taken care of "maybe ten minutes ago" when I called asking if they had gotten around to it.I will not tell people never to bring your animal here but please read about my experience and the experiences of others before coming here like I wish I had. Read Less

We have several foster cats and have new fosters all the time.  Dr. Chand has been a great veg for us as he always fits us in for Emergancy cases and goes above and beyond to help our furry friends.  Highly recommended! Read Less

I have been going to New Market Animal Hospital for some years. Dr.Chand is very caring. He will not Euthanize a healthy animal just because the owner wants it done. Dr.Chand offers the owner to adopt out ,if the owner cannot care for the animal. I have nothing but respect for Dr.Chand and his staff. Please do not let the bad review stop you from going to this great Animal Hospital!! Read Less

We have had a few terrible experiences there working with Dr. Chand. He is overzealous about any diagnostic tests (the more money spent the better) and unnecessary treatments. He misdiagnosed our dog twice and actually administered a treatment that was meant for another dog. Bottom line - for the safety and health of your furry loved ones, steer very clear from this office. Read Less

My pittie Bella was starting to show signs of not feeling well so I immediately called NMAH and they were able to get me in within the hour. They explained everything that needed to be done, quoted a price before doing anything and then took exceptional care of my Bella. I'm so glad we found this office. We will be switching our other 3 dogs to their wellness plan and leaving our old vet. If you're looking for a knowledgeable vet and vet techs, this is your place. Read Less

I can't say enough positive things about Dr. Carrier (she's there on Saturdays), Dr Chand, and the staff. Dr Carrier saved my elderly dog's life in a scary emergency situation when he was having grand mal seizures from undiagnosed diabetes. She and Dr Chand got him stabilized on insulin and he had several more months of good quality of life before we had to let him go. On the day we put him down, Dr Chand and the staff could not have been kinder.We now have a puppy and Dr Carrier is getting our puppy off on the right track with a vaccination schedule and good advice about feeding and training. Dr Carrier really takes her time in each appointment, she is extremely knowledgeable and professional-- and she clearly just loves the animals. (She also brings her own dog to work with her and he is a sweetheart.) I would 100% recommend NMAH. Read Less

Truly pathetic.  I received a letter from a lawyer working on behalf of Dr. Chand, telling me to take down my previous negative review of New Market Animal Hospital, and implying legal action if I don't.I never gave my contact information to this lawyer, nor would there be any way to find it based on my yelp review.  New Market Animal Hospital apparently has no respect for client confidentiality, and handed out my personal contact information without my permission.Everything I stated in my review was 100% truth, and I'm not about to be bullied into removing it. Dr. Chand should work on the quality of his own patient care and of the services offered here.  That's the ethical way to get a better overall star rating.  Paying a lawyer to threaten customers as a strategy to get better ratings really underscores that the negative reviews are deserved. Read Less

Received updates from the vet through my GSD's major back injury. Set a course of action and shared realistic goals of recovery. Techs are caring and showed concern of Ace's recovery from his spinal issues. He is currently receiving the cold laser treatment, to help restore nerve feeling and healing. Read Less

Awesome staff, Dr Chanz is the most knowledgeable, kindest and professional vet hands down (I wish he was my human dr lol). Staff is caring and very attentive. Recommend to all whom love their animals. Read Less

Thanks staff and doctor! I have a 10yo chocolate lab that slowed down and is showing signs of arthritis and hip dysplasia. I brought her in for the typical shots and to see what could be done. My mind set going in was that my dog will need killed soon or will cost 1,000's for surgery. So, after the doctor checked her out he was leaning more towards something spinal, and possibly a problem leg. The doctor was willing to prescribe her non steroidal non opioid pain medication, as a trial to see if it improved her quality of life, however explained the benefits and risk mitigation of up selling blood test and x-ray. All cost estimates, risk/ benefits was clearly explained ahead both the tech, and doctor laid things out in plain English. Most importantly I never felt pressured or guilted, which is not the vet visit Norm. I did end up getting the blood work and X-ray done. Turns out she has a common old dog back problem, and was otherwise actually extremely healthy hips and all. That piece of mind was well worth it. Any way doctor gave around a month worth of pain medicine, and suggested continuing joint supplements. it's the second dose of doggy ibuprofen later, and my dog is acting like a five-year-old! Jumping and playing fetch again, and fearlessly going up and down stairs. Cost was extremely fair. Read Less

If it were possible to give this place 6 stars, I would!We first came here because rescued a dog and he had already had surgery there. Plus, it was just down the street from us. The receptionist has always been so kind and helpful in the area of billing, price matching and a general interest in all the animals that come in.We typically se Dr. Chand and he truly has been a God Send! I can't say enough about the care and time he takes with each pet/client. He has such a calming demeanor and very informative.We now have a second rescue that has us on our toes all the time. She eats Everything! One day she ate 2 bags of chocolate Easter candy the day before Easter. We called him at 8:30 on that Saturday night. He promptly met us at the office within 30 minutes. He induced vomiting, then IV fluids and gave excellent care during the entire process. He even called the next morning to see how she was doing! 'S in my book! Read Less

Dr. Chand is wonderful. He made sure my cat gets help with med to see if any improvement. I’m glad I came here with my baby boy Orange. Especially Rachel knew signs. Much easier for me. Thank you, Dr. Chand. Read Less

If it were possible to give this place 6 stars, I would! We first came here because rescued a dog and he had already had surgery there. Plus, it was just down the street from us. The receptionist has always been so kind and helpful in the area of billing, price matching and a general interest in all the animals that come in. We typically se Dr. Chand and he truly has been a God Send! I can’t say enough about the care and time he takes with each pet/client. He has such a calming demeanor and very informative. We now have a second rescue that has us on our toes all the time. She eats Everything! One day she ate 2 bags of chocolate Easter candy the day before Easter. We called him at 8:30 on that Saturday night. He promptly met us at the office within 30 minutes. He induced vomiting, then IV fluids and gave excellent care during the entire process. He even called the next morning to see how she was doing! ⭐️⭐️⭐️⭐️⭐️⭐️‘S in my book! Read Less

Our family has been bringing dogs, cats and even guinea pigs to This location for years! This is an incredible practice filled with really wonderful people that just love your animals as much as you do. Read Less

Our family has been bringing dogs, cats and even guinea pigs to This location for years! This is an incredible practice filled with really wonderful people that just love your animals as much as you do. Read Less

April 30, 2018 I've brought my Lab here few times and last visit was after hours for vomiting. Doctor treated my pet with love & compassion. She is doing very well now. I am so lucky to have these people to look after my pet. Nice people, clean place and friendly atmosphere. I would recommend this place. Read Less

I've brought my Lab here few times and last visit was after hours for vomiting. Doctor treated my pet with love & compassion. She is doing very well now.I am so lucky to have these people to look after my pet.Nice people, clean place and friendly atmosphere.I would recommend this place. Read Less

We moved here last year, I see complaints about pricing , but their prices are far better than what I am used to paying and their senior wellness plan I really liked. Staff was pleasant and welcoming. Read Less

After writing a not so good review 24 hours ago I want to make things right by saying, I was over charged a significant amount of money for having my car spayed there. The owner actually called me several hours ago to apologize and send me a refund for the amount I was overcharged. I was shocked and very impressed with him. They did take very good care of my cat and she’s doing well. I do believe that the owner needs to train the staff better especially when people call for estimates on their services, and know what other options may be available. Thank you Doc/owner for making things right. That’s a good man and business owner Read Less

I have been to this vet in last 2 years 5-6 times and my experience has been great . My two Siamese cats are very well taken care here. Dr. Carrier and Dr. Chand has been wonderful vets . Iris was there last time and had abscess and I was explained every thing in detail.Very well taken care and now healed , doing well. Now happy and excited iris and was very sad before.Their participation in quick fix program of humane society is very economical.I am thankful to staff and doctors and highly recommend this place Read Less

Dr. Chand and the wonderful staff at New Market Animal Hospital have been nothing but amazing. Even if I have had and emergency they were really great in getting us an appointment to see either one of the pets. They really try to accommodate you. They have been nothing but warm and caring for all our pets. Cairo, Giza and Andie think you guys are the cats meow:) Thank you for all that you do. Read Less

Yelp did hide my review last time ,which was not fair.I and my family has been going to this veterinarian for 5 years and I can say , this vet place has been wonderful and my 2 pups are seen by Dr. Chand and other vets. They take excellent care and discuss all pros and cons and Dr.Chand helped me make decision about my pet molly. Now Molly is in peace and I am happy not suffering. Molly had stomach surgery here and did great after that 3 years ago. But now was time for Molly. I am thankful to every one here who helped me making a decision. Read Less

This was the first clinic I visited when I was visiting my relatives in MD. Sadly, it was because I had to have my suffering cat euthanized. All arrangements were made over the phone and we knew nothing about the clinic. I was scared and so emotional. Dr Chand didn't know me at all, and yet he made me feel like we had been best friends. He made a dreadful decision make sense. Since then, he has cared for all of our feline family members, and will be the only person I visit with our new puppy! The only words to describe my experience: wonderful, impeccable, beautiful, and tireless. His knowledge and compassion make him the very best choice for care in the area. Thank you Dr. Chand! Read Less

Dr. Chand and the wonderful staff at New Market Animal Hospital have been nothing but amazing. Even if I have had and emergency they were really great in getting us an appointment to see either one of the pets. The really try to accommodate you. They have been nothing but warm and caring for all our pets. Cairo, Giza and Andie think you guy are the cats meow:) Thank you for all that you do. Read Less

Horrible care for animals. Unprofessional. Dysfunctional. Unethical practicing. Expected waiting time of atleast 30 minutes (on a slow day). Dirty. Unorganized. Non-experienced staff. Both female veterinarians are the only ones with common sense and knowledge. They actually care about your animals. Cant say the same for the owner. Read Less

Doctors here, Dr. Chand, Dr. Williamson are wonderful and do a great Job. I have been coming to this clinic for more than 5 years and Dr. Chand is an excellent diagnostician and treated Molly for pericardial effusion and discussed Molly's condition in detail and gave us options. I think with out his help we may not be able have Molly for additional 6 months. It was a tumor on his heart and he removed fluid from his heart and made a significant impact on his quality of life for what ever time Molly could spend with us. I also think their welness plans are good and economical. Read Less

I and my Family has been going to this practice for long time and Dr. Chand has been a valuable addition to this practice and excellent surgery skills and he fixed my furr baby knee after he had ACL injury , service is excellent and prices are reasonable. I can not believe why you are complaining, their prices are best in town. Cat fix prices are more than reasonable as I got my cat fixed for less than fifty $ under humane society program and obviously not all other prices can be that low . Read Less

Save your money and find a better veterinarian!!!Horrible care and service since this practice was sold by Dr Rawls!!! Pushed unnecessary medication and put my animal’s health at risk. Will never go back!!!!!! Veterinarian seems to also be afraid of animals. Have had several family members and friends say the same thing. Staff is very unprofessional!!! Read Less

I brought my dogs in for an annual visit and rabies shots. The vet kept talking and moving, gave them both shots, etc. I expected a bill for about $300. I was pretty surprised by a bill almost twice that! So, I've switched to a vet who will explain what they are doing and charging me for before treatment. I've contacted New Market Animal hospital three times, asking for my dogs records. I've given them the new vets contact info each time. It has been over six months since the first request and the new vet had no records from NMAH. They lost Dr Rawls and Dr Furie, and they've lost a LOT of business. I think the only reason they are still there is because of their location. Read Less

Used to go to them many years ago, so I had a lingering positive feeling about the place.  So, when we recently moved to the east side of Frederick, we transferred our dogs medical records to NMAH and made an appt.   What a mistake.   Although I called in advance to ensure they had the records, the staff still asked me a zillion questions about what vaccinations my dog needed.  I asked if they had the records from the other hospital and sure enough they did, but they didn't seem to want to use them.  Once we decided what immunization boosters my dog needed. That's when it got crazy.   The vet enters the room and immediately tenses up and tells me to hold my dog's head firmly for the shots.  Of course my dog gets tense and does nip at him, so now I am asked to put a muzzle on him, which he's never had on, so that makes him more tense.   We try to have the vet do the shots again with me holding his head and collar "firmly" another tech holding his chest and the vet trying to stick his butt with a needle.   Of course, the dog freaks out more.   Granted my dog is only 2 1/2, but this has never happened like this before.   The vet seemed scared to death of the dog from the start.  We end up sedating the dog so the vet can do the shots, another first.   Immunizations, boosters and the tranquilizing cost $324.   They ask me to sign the estimate before doing the shots like they are afraid I'm going to run out on them dragging my knocked out dog behind me.  All in all a horrible experience.   Debating whether to go back for the 2 week follow up booster shot or just switch back to the old vet now, which is across town.... Read Less

Have had my animals here for years.  The practice was recently (within the past year or so) sold and Dr Chand is running things now and none of the prior vets are there beside him.  To say that this practice is unprofessional would be putting it mildly and kindly. My latest experience is the deal breaker with them.  Came in on Friday, was told by tech that my cat was on Cat-co, then on VECTRA for flea/tick.  Neither is correct, and VECTRA is toxic to cats.  Warnings all over it, but yet tech was adament that she checked and that it was right.  Tech also took my cat into another room for a blood draw and returned commenting that he was such a cooperative kitty...found out Monday that blood was never drawn and therefore pre-op test was never run for my 12 year old cat, however, I was charged over $150 for the non-test.  "That's ok, just sign this waiver instead" was the response. Next, met with Dr. Chand who poked a rotted tooth out of my cat and said that he needed dental maintenance on the rest of his teeth.  I asked what the efficacy of such a procedure would be given his age and dental status overall and might it be a better idea to pull any that were looking bad, and he said "Sure, if you want to".  No dental examination, no idea how many teeth we were talking about, no x-rays, just left it up to me.  Not wanting my cat to suffer, I agreed to blood test (never happened) and surgery (with a different Dr. as recommended by Chand's staff) to remove remaining "bad" teeth. Monday morning I show up for surgery and am informed that Chand is doing the surgery.  I explain that I booked with the other Dr. and was told that it was nowhere in the records, but I could speak with her if I liked.  I met with her, and based on her (very thorough) overall exam, she stated and proved that he only has ONE tooth in his mouth (aside from fangs and fronts) and that it did NOT require extraction.  Also, would NOT recommend surgery unless absolutely necessary based on age and lack of blood work.  She was a voice of reason and is new to the practice and only there part-time.  Very grateful to her.  Then proceeded to wait 30 min. to get my refund on the undrawn blood test. Based on a number of past visits for dissimilar issues but related in poor or negligent performance, along with multiple conversations with neighbors who "used to go there, but certainly NOT anymore," and their stories of negligence or perceived malpractice, I can only be thankful that I dodged a potential bullet with this latest visit and will not subject my animals to this level of substandard care and performance in the future. Read Less

We have been going to New Market Hospital for the last few years. The staff is very nice and I am very grateful for all the care and attention that Dr. Chand has given our bull terrier (Toka). I firmly believe that if your fur baby doesn't like the vet than you should take them to someone else. You wouldn't force your child to see a pediatrician whom they were afraid of. Toka has been under Dr. Chand's care and she loves him. I've never felt rushed in or out of the office. I highly recommend Dr. Chand and his staff. Read Less

I have been going to this clinic for many years and ever since the new management came in place a few years back, I have been thoroughly impressed. I have 2 pets and my entire family along with my cousins with their pets come down to Dr. Chand and his team. The staff is extremely welcoming and friendly and give a very professional experience throughout our visit. Most importantly, I can see that this place actually CARES for my pets and not just all about taking money much like other vets I have been to. My dog Tommy is so attached to all the doctors here, I feel so comfortable knowing that he is always in good hands with doctors who are compassionate and care for him just like I do. Keep up the good work!! Read Less

I and my sister going to this hospital for 8 years, excellent doctors, staff and very well priced . Dr. Chand is excellent , my baby ingested chocolate and he responded to my after hour phone call right away and told me how to make Riley vomit at home with hydrogen peroxide and told me did not need to come in as amount was not toxic . Vomiting will prevent pancreatitis and told me what to do to minimize any side affects. I can not believe Hnatio saying about their dogs and their experience at New Market.I know him for years he will not do that. I asked Dr. Chand, I also know his staff , he came in close to midnight to treat your pets for toxicity and did all treatments and hosp. and did not ask you any deposit that night, next day staff called for deposit.I believe 400- 500 deposit for each pet was not bad at all. Ran first blood work and continued treatment with out lapse till pick up. Only thing staff did not repeat blood work as was hospital policy to have some deposit to continue testing which is expensive some times. Fluids were the treatment , no one stopped those, even no payment was made till pick up.May be lack of information. I really appreciate his after hour service , saved me a lot in past, excellent and honest care provided.He helps rescues and honestly be appreciative of it. Read Less

I and my parents love coming to this hospital for last 7 years. We are very happy with their quality of care and pricing, their prices are extremely reasonable if compared to other clinics in area. Our Family pet Abner was diagnosed with Lymphoma. Me and my family was not ready to let Abner go. We got quotes from different places as chemotherapy was a major decision for Abner and New Market Animal Hospital quote was lot more affordable and detailed. Chemotherapy injections were given multiple times by Dr. Chand and Abner lived for 14 more months.. As most other vets said 6 more months. Staff and doctors at New Market are always helpful . doctors here are knowledgeable and compassionate. They not only know a lot of information but they really do have empathy and care for your pet in the same way you do. Read Less

My family has been taking our animals to Dr. Rawls since the early 1970s. It had always been a wonderful place, and the care we received for our pets was always fantastic. Unfortunately, since the practice was sold, the standard of care is far below expectations. After my parent's experience this weekend, we are looking for a new vet for our families' pets. The owner is money hungry. The nurses took our dogs, who were brought in for overdoses of meloxican but opted to withhold care/run blood work or provide us with updates on their status unless we paid them thousands of dollars in advance (no option of a payment plan was discussed or offered. They did offer us a credit card to apply for). Calls to get updates were met with harassment and refusal to provide any information until we paid. We retrieved our dogs after 24 hours, and took them to an urgent care vet. When the dogs arrived, they were dehydrated and both had fevers. The records we were given were incomplete. The emergency vet had to look at our itemized bill from New Market and guess at treatments and dosages. Straight up: the staff at New Market doesn't care about animals or people, just money. We have filed a complaint with the state veterinary commission and will speak out against this practice to help other families avoid this sort of treatment, substandard care and lack of empathy, ethics or morals. Or, even worse the loss of their beloved pet. Read Less

My family has been going here since I was a kid, in fact my mom worked there for almost 15 years. It had always been a wonderful place, the staff and the care that was given was above and beyond expected. Since the practice was sold, it has went dramatically downhill. I'm at a point now where I am looking for a new vet. The owner is rude and money hungry. He does not seem to care about animals just what you can put into his wallet. The staff is impersonal and disorganized. After taking my new rescue cat to be neutered my last experience left me with the mentality never again. After I watched the staff argue, mix up charts, push uneccessary and expensive medications on both the people waiting before me, and cursing you couldn't pay me enough to go back. Not to mention after paying for the procedure I had to ask to get my cat back THREE TIMES. I used to think I wouldn't go anywhere else and now I'm left feeling like almost anywhere would be better. Read Less

We moved to the area in may and figured we would try the new market animal hospital. We've never really been unhappy with our experience, yet we've never been happy either. We had a visit today and due our experience this will be the last visit. We brought our dog about two weeks ago for some shots and an ear infection. That visit was a little pricy but we got the information and medication we needed. We had an appointment today for a booster for one of his shots. When the vet tech came over I asked if it was possible to have the vet look in his ears really quick to make sure the infection was gone. She said sure but that will be an exam and we'll have to charge you. We paid over 250 bucks for the last visit for his ear infection and they couldn't take 5 seconds to look in his ear to make sure it was gone. I told them not to worry about it and I left. Later my girlfriend called them and explained to them how we didn't feel it was right to be charged for somebody to take 5 seconds to look in his ears. The girl on the phone was full of attitude, but in the end allowed us to bring him back to have his ears looked at. When we arrived back the vet came in to check his ears for us and was asking us how we treated his ear infection as if he wasn't the one who prescribed him the medicine. I would not recommend this vet to anybody.Read Less

I took my dog, Pixie, to New Market Animal Hospital probably 8 or 10 times.  At first I was pretty happy with them, when treating Pixie for her hip pain from arthritis.  The only real negative was inexplicably long wait times.But after having had several VERY bad experiences there in recent months, I have now switched to another animal hospital, in Frederick. I'd have to write a novel to fully cover why I am upset with New Market Animal Hospital, but I'll try to encapsulate the worst problems:* One time we showed up for our appointment and an unfamiliar vet just waltzed into the treatment room when we were expecting to see Dr. Chand as usual.  He was clearly not up to speed on Pixie's medical history, and even when referring to her file, misread or misinterpreted basic facts.  I asked to see Dr. Chand and was told he wasn't there, so we left.  I complained, and the practice manager was apologetic. I was not happy with having to waste time driving from Frederick for no reason, but I decided to give them another chance.* When Pixie developed inexplicable weight loss despite eating well, I didn't feel like Dr. Chand was taking this issue seriously enough.  He focused on things that were not life-threatening and shouldn't have been a priority, like her very slightly out-of-range thyroid results (in the hypO direction), or her mild diarrhea that she happened to have one day when we went in, which I clearly conveyed was unusual and could not be the cause of her weight loss.  I felt like I continually had to remind him that her weight loss was the #1 priority.  The last time I talked to Dr. Chand, with my dog wasting away before my eyes, his plan was to take the new meds he had prescribed, "wait a month" and see how she was.  But if she had kept losing weight, SHE WOULD HAVE BEEN DEAD IN A MONTH.  * Dr. Chand was casual about prescribing my dog medications.  He was very difficult to get by phone for explanations.  He apparently just expected me to come pick up meds and give them to my dog.  The meds were NOT appropriately labeled--very important directions for giving them, such as with/without food, or 2 hours away from other meds, were not indicated on the labels and I only found these things out from searching online.  I was never verbally told by anyone at New Market Animal Hospital, nor did I get a direction sheet like the ones that accompany human medications when you go to a pharmacy.The first medication Pixie was given was antibiotics for a supposed Clostridium infection.  But later her test results came back negative, so why was I not told to discontinue the antibiotics?  Hmmm...The last time I went there, I picked up FOUR new meds.  Two of those meds were for ulcers, which it was later determined by ultrasound Pixie did not have.  I really question giving a dog FOUR new meds all at once.  If she has a reaction, we wouldn't know what was causing it.  Instead, I took it upon myself to give her one at a time.  She did not react well to one of the ulcer meds; it caused vomiting.  * Since switching vets, I had to pay AGAIN to have x-rays taken because the ones from New Market were unacceptable.  I had wondered at the time Dr. Chand reviewed them with me why a big part of the lungs was not imaged.  I should have asked why that was at the time.  I don't know whether the staff who took them was incompetent, they don't have sufficient equipment, or what.  * After doing my own research, I found that the occult blood fecal test that was done at New Market that supposedly diagnosed Pixie with ulcers was the kind that has a VERY HIGH false positive rate for dogs who eat raw food.  Pixie eats raw food, and that was not only in her records, but the vet techs generally ask each time what she's been eating.  I resent paying $68 for that SINGLE test alone, which was worse than useless for her.* Speaking of which, I am still paying, and will be paying for months, for her substandard care.  Just the last two appointments with them cost $271 and $291 respectively.  For inaccurately interpreted test results and poorly done x-rays.* When I wanted copies of Pixie's records, I was told it would take 72 hours. Since her issues were time-critical, I asked if I could physically come in and take pictures of ONE of the pages, her most recent test results.  I was told I could not.  I think this should be illegal.  I would like to see HIPAA law apply to veterinarians as it applies to human doctors.  Those records are mine, I paid for them and should have easy access to them. Read Less

I had to take my cat to various animal hospitals to figure out her diagnosis, but every one of them failed to figure out the problem. So finally we ended up taking her to New Market Animal Hospital and I'm glad we did. All of the staff are truly passionate and care about your family, regardless of what species. Dr. Chan wss the best vet I've ever met, so passionate, kind and caring to the point where he went out of his way to undergo a procedure to save my cats life. I only take my family to this hospital. Despite the fact that its about 30-40 minutes away, I will never take my family anywhere else but New Market. Read Less

Dr. Chang is the owner and also the primary vet. His operations are less then satisfactory. Ive had an operation done here recently and been doing my research apparently he cant keep staff because of how poorly he treats the animals and the fact there is NO ESOPHAGUS TUBE NOR PROPER SEDATION WHEN SURGERIES ARE GIVEN. im lucky my pooch survived. Ill be paying alittle more and going to a Veterinary clinic who actually follows surgery guidlines and proper care is given. Read Less

Im giving 1stars because my dog is alive. Ive been using Dr. Chang for over 2yrs. Dropped about 3500 all together over these 2 yrs. This last operation was tricky we removed 7 lumps. I knew it was going to be pricey , but my dogs health is priceless. So the 1st procedure was 1600, he never said that there would ne a banadge and splint change that would cost another 350. Now mind you she already had a splint on for 8 days.  Dr Chang states she will need sedation and bandage change.  I did it and she cried all night. I took her to Dr. Fraid who works on tuesdays there. He looked at her and said can you hold her im going to cut the splint of ( funny how it took 4 minutes and no sedation was needed) he gets the splint off and her paw is PURPLE!!!!. She had been crying because Dr.chang put the 2nd splint on so tight her paw was purple. Dr. Fraid stated he willnot be putting another splint on that that wasnt necessary. ( she also had cuts all on the leg and chest from the splint as well.) He wrapped her in a flexable bandage and told me how and when to change it. Im upset for 2 reasons . Dr chang did the sedation and 2nd splint for absolutely no reason but the 340 it cost me.  I gave him the opportunity to make it right because hey thats what i do is give people a chance. I ended up getting told he didnt appreciate the false accusations.  Needless to say my dogs no longer go to new market. I suppose my 1 st clue should have been that tge whole entire staff flips about every 4 month there is never the same vet techs or receptionist.  Something fishy is going on and im not going to be a part of it. Hope this helps anyone wondering about the care guven at new market. Read Less

They have fantastic wellness programs and great prices. They also work with rescue groups and have taken me immediately when I am having a serious emergency. Love this place and the whole team that works there!! We are clients for life!! Read Less

Brought our dog in for spay. The Vet is very nice, and kind. You can tell she really cares about animals. The staff leaves a little to be desired. After we picked our dog up after surgery, its butt was covered in feces. I fount this to be unacceptable. Read Less

Drs. Chand, Janssen and everyone there were wonderful! They are knowledgeable, warm & professional during our animal wellness visits as well as the last days of my beloved cat, Pericles. Can't thank them enough and recommend them enough. Your beloved fur family member is in good hands with them. Read Less

Drs. Chand, Janssen and everyone there were wonderful!  They are knowledgeable, warm & professional during our animal wellness visits as well as the last days of my beloved cat, Pericles.  Can't thank them enough and recommend them enough.  Your beloved fur family member is in good hands with them. Read Less

We came to New Market Veterinary on a limb. We were new to the area, but our dog became terminally sick at a very rapid pace. Dr. Doricela Jansen, I can't thank you and your team enough. For the circumstances we were facing, you guys made us beyond comfortable. Thank you from the bottom our our hearts for your compassionate and caring nature. Read Less

I had to call around for vets for my cats hurt leg. After 15 calls I ended up calling new market animal hospital I explained how I'm low income and they told me to come in and the estimate for the exam putting him to sleep for the xray and medds. Was almost $600 how are you suppose to take care of a cat like that Read Less

I have a little dog who has always been in good health, to check on a new limp I just started to see. They were thorough and friendly and answered all my questions. They also helped with explaining everything to us; answered all my concerns. They even had some samples. My uncle was a vet; and until now I haven't met a small animal vet I was impressed with til now. I will be back for any vet services I need in the future. Read Less

Dr. Chand is caring, knowledgeable, and focused on the issues we came in with rather than pushing vaccinations, $pecial food, etc. I'm deducting one star because the wait time was over 40 minutes with no explanation. Read Less

My sister and I do a lot of rescue work with animals. We have been to a lot of vets over the years, but by far, the doctors at this office are top notch. They are down to earth, honest, caring, and dedicated doctors and assistants. They are not just a business, they really care for the animals. They are knowledgeable, experienced and dedicated. If cost is your concern, they also work with you on the bill. They are not fancy or pretentious, just talented and caring. I can not say enough good things about this vet. They have save the lives, improved the quality of life, and just given so much love to animals I have taken to them. I am truly grateful to know this practice. Read Less