My Goldendoodle, ASCI, has been taken care of there for the past 10 yrs. I walked in, without an appointment, as he has been in pain and laboring. NO other dogs or patients were waiting. No cars in the parking lot. I described his issues and asked to see the Doctor. An assistant at the desk come out and tells me that this will be considered as a "emergency visit" and the MINIMUM charge will be $150.00. I simply asked then following: "Are you seriously going to charge me a emergency visit after 10 years of treating ASCI "? The response was yes, that would be the "Emergency fee". I asked how many Doctors were in the back. She said there were 3. I asked for a copy of all of ASCI's paperwork. It took about 10 minutes to copy his records (aprox 40 pages). I took ASCI immediately to the New Dr. Boyd's facility on Rockville Pike. Dr. Boyd's is Beautiful, New with cutting edge technology and is filed with happy, caring people. I explained ASCI's issues, the Dr. came out almost immediately. The Dr. spent 40 minutes with ASCI and gave him a full, hands on Exam. He prescribed a pain killer and a new on the market muscle relaxer. I was in the exam room throughout. The Doc was so engaging, full of knowledge and handled ASCI as if he was his own. The charge for the "new patient, 40 min exam, 2 prescriptions for 30 days? $120.00. I STRONGLY recommend that you no longer patronize Falls Rd Veterinary Hospital and I also STRONGLY suggest that you visit Dr. Boyd's in Rockville Md. Read Less

After being a client of Dr Amoroso's for nearly 35 years I now feel the need to speak out and let anyone who is looking for a vet in Potomac to look elsewhere..... he is now charging for items that should never be charged. Like hair removal and disposal, even when they are told NOT to as I am quite capable of doing that myself. And now they are charging for injections when they are not the ones providing the meds, and it's simply to get it done with less hurt to the dog and quicker. What would have taken me 2 injections with the needles we have for our doggie's allergy shots, took 1 and far less time and less paid for our little one with them doing it. They charged 15 $ for something that took 2 mins, and I had asked them to do once before. They charged me 35 $ for shaving off a small section which I asked them NOT to repeatedly and disposing of the hair. So, as of this week, I have found a new vet and all 10 of my dogs (yes, I am a breeder) will be moving our business elsewhere. There are plenty of excellent vets in this area that do NOT overcharge you for simple things. And what they do in the small things, they will do in the big things too. Read Less

I have been having my dog groomed here for many years with Penny, who retired recently. Cindy is the other groomer there and she is horrible. She has no patience. She called me to complain about the matting on my dog and she sounded angry on the phone. I picked up my dog to find her completely shaved. She resembled a rat with basically no hair left. I called her and she continued in her angry tone and complained that my dog was trying to bite her when she brushed her. When my dog came home, she was shivering and seemed spooked from the whole ordeal. Now she has to be hairless for the winter months. I do not recommend this place at all for grooming as the groomer seems to not like animals. Read Less

I want to say a heartfelt thank you to the staff at Falls Road. After keeping our dog healthy for nearly 13 years, it was finally time to put her down. Every single employee was so kind, so gentle with her (and us) during the process it made it 100x easier than it would have been with anyone else. On top of everything, a condolence card arrived today from the staff. This is the only place that I would ever take an animal that I love, and I'm so grateful for the care my dog received here for the last 13 years. Thank you so much for the care, compassion, and incredible treatment you provided our dog Duchess. Best,Matt Cook Read Less

All three of my English Bulldogs are seen at Falls Road and I can't thank them enough for their compassion and outstanding dedication to our animals/family. We had a very difficult evening last night when we had to put down our 2 year old Brindle Bulldog Beya because her Pulmonic Stenosis had progressed too far however, as always, Fall Road treated us like family and made the evening as friendly and non-stressful as possible. They really love your pets as their own. Read Less

Front desk staff unenthusiastic, at best. About as enthusiastic as my dogs hemoccult, as a matter of fact One can expect a bill in excess of $200.00 simply walking through the door, and I felt as though my dog and myself were treated as if buying a second hand car, from an excellent used car salesman. Positively awful experience, and I imagine they charge what the want due to the wealth in the area. $1200.00, all in for a tooth extraction? Wow. Unfortunately, I have to give you one star, as there's nothing lower on the review page. Read Less

We have 2 dogs who love the people at Falls Road Veterinary Hospital as much as we do. Our Lhasa was very ill with pneumonia and had smelly, infected ears when we adopted him. He was also traumatized when his previous human was murdered in front of him. We knew from experience with our other dog that the Lhasa would be in good hands. For a few days, owing to his condition, his condition deteriorated and we were told up front this might happen. But after two weeks under the care of Dr. Ainsworth we had a shy, but healthy, playful dog! today, 6 months later and under their watchful care of these fine professionals, our little guy is still a bit shy but he couldn't be any happier. He and his brother spend hours playing with each other and our daily walks are real adventures. On clear nights with a full moon we have howl-fests, much to the delight (really!) of the neighbors. We also board our dogs there when we travel and they get to stay with each other in the same enclosure. Their pictures are posted on Facebook romping in the exercise yard so we can see them even when we can't be with them. I'd give them double 5 stars if I could! Read Less

I've been a happy customer of Falls Road Veterinary Hospital for the past 3 years so I thought I'd share my experiences. . .I've never met Dr. Ainsworth or Dr. Fagan but can personally vouch for both Dr. Amaroso and Dr. Navarra.  Both are extremely thorough, attentive, and caring professionals that routinely go above and beyond to make sure that my dog is healthy and that we are both happy.  Short Story:1.) Staff is ALWAYS courteous, professional, and NICE (technicians, receptionists, and veterinarians).  Phone calls are always answered, messages are promptly returned, and test results communicated within 24 hrs.2.) Short wait time, if any at all (5 minutes or less).3.) GREAT bedside manner.  Drs Amaroso and Navarra spend plenty of time with my 3 yr old golden retriever and recheck him for recurring issues (ear infections) without my prompting.  They spend as much time with me as necessary to answer all of my questions and make sure that I understand the treatment plan, diagnosis, etc.  I never feel rushed. 4.) If your not sure that an issue warrants a trip to the vet (i.e. diarrhea, razor burns from groomer, puppy vomits up stuffed animal - true story) call them and they will have the vet call you right back (or in the event of swallowed stuff animal- talk to you immediately).  The vet will patiently listen to your concerns, answer your questions, and if they don't think it's necessary to see your pet, will recommend treatment over the phone.5.) They are very competent even with rare/unusual cases (see story below). 6.) Cost: Their prices are comparable to other vets in the area (Dog Exam $65, Re-check $55, Cytology $40) but they are not the cheapest. I am willing to pay a little extra ($10) to know that my vet cares (see #4) and that I am not wasting my time making multiple trips to get the correct diagnosis (see #5).  I have also NEVER had unnecessary treatments or examinations forced upon me.  If I think I can handle something I ask if we can forgo the followup - they usually work something out.  Long Story:3 years ago I got my first golden retriever puppy and was less than pleased to notice some odd symptoms after I brought him home from the breeder- i.e. excessive dandruff and itchiness.  The vet I was seeing at the time for regular checkups didn't notice the symptoms nor did he seem to care until I made it an issue after symptoms persisted for 3 months (he actually seemed annoyed).  Long story short- vet took some samples, called me back, and let me know my dog had mange (guess I was right to worry, huh) . . . no follow up, no alarm, nothing?!?  When I called the breeder, she was baffled (of course) and asked that I get a second opinion- namely from her vet (no way).  A friend recommended Dr. Amaroso and I scheduled an appointment immediately.  Within the first 15 minutes Dr. Amaroso diagnosed my pup (cheyletiella- a skin mite, rare for Maryland) then proceeded to spend another 40 MINUTES examining my pup but mostly just answering all of my frantic questions (skin mite!? how do I get rid of it? do I need to bomb my house? what should I do about the breeder?).  Oh and a few months later when I noticed my dog constantly tearing from one eye, Dr. Amaroso diagnosed that too- his tear duct never properly formed (why? we don't know).  His suggestion: he could surgically construct a tear duct (Dr. Amaroso did a fellowship in ocular surgery) or I could leave it alone (it shouldn't bother him, its only cosmetic).  I treated the mites and left the tear duct alone.  The dandruff was gone in a week and my pup couldn't care less about his "teary" eye, in fact, most people don't even notice, I get more people telling me how handsome he is . . . obviously he has come along way - thanks to Falls Road. Read Less

After trying several vets in the D.C. area, I finally found Falls Road through a friend.This is the only vet that can handle my high-strung spaniel.  They understand that animals need time and patience to win their confidence.    I'm so grateful that a place like this exists.  I drive almost 45 minutes each way to get to them from my D.C. home, and it's well worth it. Read Less

generally good service, but occasionally arrogant personnelthe latter warning is based on a recent call to the animal hospital after my pug teethed a bug control container of "Combat" and we were very concerned.  Asked to speak to the vet about antidotes.  The receptionist stated that the vet (who was near the phone) would not talk to me, and that the doctor instructed that I should call Poison Control, at 800 213 6680, to pay $40 for an analysis of the active ingredient and follow their advice. Instead, I found the active ingredient listed on the back (fipornil) and found some antidote information on line. Called back and talked to a very nice tech at Falls Road, who had some common sense advice. .  So - great techs, but at least one of the doctors has very poor judgment and radiates indifference to the animal and customer.  Incident occurred just a few weeks after we spent $900 there for annual check-ups for our two dogs. Read Less

Very nice facility and waiting spacious room. Excellent caring vets who also will call you back and answer questions within a couple hours. Do not seem rushed or overbooked  Take appropropriate time with my pet.  Do not push expensive tests but offer range of options including wait and see. (My dog has eaten  foreign objects so wait and see sometimes is best.) Reasonable prices--not cheap but not out of line either.  Montgomery county prices, not Potomac/Bethesda prices.  .Good hours. Evenings and Weekends.  Grooming facilities on site where I take my "Princess" . The staff know her and she actually likes going to the facility. I trust them.Some boarding for sick or small dogs but probably not suitable for extended stays for larger dogs.Affiliation  with an outstanding veterinary specialist hospital (Greenbriar) for really complicated cases requiring referral; Greenbriar also serves as a  luxury boarding facility and there is transportation between it and the Potomac facility Read Less

The staff knows both my dogs by sight. They are all friendly. And they treat us all as family. They truly care about the best health of our pets. Dr. Amoroso saved my dog's life when she had a terrible infection, pyrometria, last year. He immediately operated and saved her. I have received care at South Paws also, but it was far inferior to FRVH. Read Less

This is the only vet i would ever take my beautiful girls (Zoe and Bianca -- Boston Terrier's) The availibility for bringing in your animal is great. the receptionisits are always friendly and welcoming. I am shocked this place hasnt been reviewed as of yet due to their reputation. every single vet i've dealt with has been top notch and extremely caring with my animals. i have nothing bad to say whatsoever. it can get a little pricey depending on what you're going for, but thats how it is around here. if you want to take your pets to a great place where you dont have to worry, take them here...hands down the best vet within 100 miles. side note: if you have a difficult cat...ask for Dr. Amoroso...he does magic that calms them all down. awesome!!! Read Less

Dr Amoroso was referred to me by some of my neighbors in Potomac. One of them also had a dog that had an ACL repair with him. I was very hesitant and concerned about the surgery and had put it off for weeks. Dr Amoroso made me feel more confident and I decided to go ahead with the surgery. One of the best decisions I have made! My dog is back to normal now and pain free. I wish I had not waited so long. He loves his walks and even catches Frisbees now. Read Less

I arrived at Falls Road Veterinary Hospital as an emergency the very first time. My poor cat refused to eat and could barely stand when I brought him in. Dr Ainsworth saw him immediately and knew just what to do. One nights stay in the hospital with medication and fluids and he was so much better , I could not believe it! He is now just like his old self again! I am so grateful and will not go anywhere else! VH Read Less