Took my 4.5 year old dog in for vomiting and poor appetite. Had not eaten any food in 4 days. Other than a presenting a little weak, my dog was a little playful meaning he would come up and greet you & was interested in other dogs. Dr. Jaffe recommended bloodwork and keeping him over night. We agreed. The next morning at 10am I called to check on my dog and wanted to visit him. Was told the Dr. would check on him and call me back. I called back at noon and still had no answer but was told by the staff that my dog was more energetic and seemed a little better. Finally received a call back at 5pm from Dr. Jaffe. Was told his levels had improved and his energy level was increasing but he was still not eating. This did not make sense to me so I went to check on my dog and took his favorite comfort food, some cooked ground beef, with the hopes of getting my dog to eat. I got there at 6pm and at first glance of him, I thought my poor dog was going to die in a few hours!!! He looked like a limp noodle. His eyes were red and lifeless and he could hardly use his rear legs to stand up. I held him and could feel his heart rate was faint and rapid. After holding him for 30 minutes, I thought this is probably not helping him that much so I asked the tech to hook him back up to his IV. I asked if I could give him his bed and toys but I mainly wanted to see where he was spending the night. The conditions were deplorable. I wanted to be as close to him as possible while we waited for the tech, so I climbed down into the cage with him. The cage doors were covered in a vomit/food slurry that made ME want to vomit! I'm pretty sure morgues and slaughter houses are more organized and sanitary. When Dr. Jaffe finally came in, I told him I think my dogs dying. He recommended more blood work and lets check on him in the morning. I asked who will be monitoring my dog overnight and was told that everyone leaves at 7pm, and then they return at 6:30am. In other words, no one! I felt my dog would have been dead by then. I asked if he cold recommend an emergency room. Dr. Jaffe left the room to have someone call an emergency room for us and I never heard from him after that. We were charged $850 for 30 hours of care and a bunch of blood work for a dog that is now in near death condition- far, far worse than when I brought him in. To make matters worse, I was told to take him to the emergency room that night and then to return him to Dr. Jaffe's care the next day. And also, because of the Christmas holiday, I would have had to pick him up early from Dr. Jaffe and then take him back to the emergency room if they still had not seen any improvement. Unreal. I rushed him over to an emergency vet. Within minutes of talking to the Dr., I felt like they had a grasp of my dogs problems. They recommended a course of action & I agreed. My options were pretty slim at that point. The next morning at 7am we were called by the Emergency Vet with the diagnosis. My dogs Adrenal glands had failed (Addison's disease) and he needs a pill every day and a shot once a month for the rest of his life. Otherwise, he should hopefully live a long and normal life with Addison's. I went to visit him. His energy level had increased and he had eaten a little. The Emergency Vet Dr. commented he was very happy and playful with the staff. I thanked our Emergency Vet for saving my dogs life. I can completely understand if someone doesn't have all the answers. Dr. Jaffe in my opinion should have said look, your dog is not doing well and we can't help him so take him somewhere else. I would have respected his honesty and might have continued to go there. We will not be returning there. Read Less

The care for your animals at Montgomery Animal Hospital is absolutely unparalleled. I have never in my entire life encountered a group of people that care about animal welfare more. They all do rescue and charity work on the side, and their lives are about helping animals. They are hands down the best people I have ever seen in the area. Dr Jaffe is amazing, and will tell you the truth, and will explain everything you need to understand, and answer all of your questions, without talking down to you or being dismissive. I have been bringing our family dogs to him since He got out of vet school.Read Less