Banfield Pet Hospital
Towson, Maryland
Reviews
S. Taylor
20 Jun 2023
REPORT
Rude and disrespectful. I’ve seen this staff in action more than once and they are a nasty group especially the little girl name Sierra. Sierra has no people skills and is the most ghetto person I hav...
Rude and disrespectful. I’ve seen this staff in action more than once and they are a nasty group especially the little girl name Sierra. Sierra has no people skills and is the most ghetto person I have encountered at Banfield. She is the reason that I will be removing my four accounts from Banfield.
Nea S.
26 May 2019
REPORT
We've been bringing our fur baby here since she was a seven month old puppy. She had her spaying procedure here too. I like the staff- very warm and scheduling appts are easy. Confirmations are always...
We've been bringing our fur baby here since she was a seven month old puppy. She had her spaying procedure here too. I like the staff- very warm and scheduling appts are easy. Confirmations are always sent so if for any reason you need to reschedule you are able to.Ive only had one bad experience with a veterinarian here. I can't remember her name. I didn't let that experience change my four star rating. Dr Devon Smith has been the best with my dog thus far. Since my dog's spaying procedure she is scared to the end of her paws of Bansfield. Every time we take her for her wellness visits she shakes. Dr Smith is very attentive to her needs and takes her time. The wellness plans are a true gem. It saves pet owners so much money. Try Bansfield! Nice experience!
Emily P.
28 Feb 2018
REPORT
I had a really shocking experience at Banfield Towson today. Although I have been bringing my 8 month old puppy to this location since I rescued him, I had yet to have an appt with Dr. Shari Sprague u...
I had a really shocking experience at Banfield Towson today. Although I have been bringing my 8 month old puppy to this location since I rescued him, I had yet to have an appt with Dr. Shari Sprague until today. I brought my pup to see her this morning to check out a small bump on his tongue. First, the vet tech greeted us, and asked to bring my puppy into the back to get a fecal sample. This was a bit unusual because vet techs have always allowed us to be in the room for small procedures like that but I agreed. The tech returned with my puppy a few minutes later saying, "he was too scared to get a sample." To which I replied that I was surprised, because he has had 4 samples taken like that before when I was in the room and it was absolutely no problem. The tech reassured me that my puppy didn't show any agression, but was a bit scared so she would make a note in his chart to keep him in the examination room with me in the future for small procedures. The tech then handed me an unlabeled oral syringe with white liquid and said it was for my puppy's de-worming but it had no instructions whatsoever on administration. Then, Dr. Sprague walks in to check on my puppy's tongue. At this point, my pup is sitting between my legs and panting so the bump is clearly visible. I ask her about the syringe of mystery liquid, and instead of replying to me she turns to the vet tech and yells at her in front of me to chastise her for not labeling the syringe. Dr. Sprague then turns to me and says, "your dog seems unsocialized. Has he been around people?" Which would possibly be a reasonable question had my dog been acting in any way shape or form out of the ordinary. He was, however, sitting there relatively calmly like any slightly nervous puppy would be at the vet. I said yes, he's been to an 8 week puppy class, and we live downtown and interact with people often including having people offer our puppy treats etc. She interrupted me to say, "one puppy class isn't enough. You need many so that trainers can tell you when you're not being a strong dog owner. I'm going to prescribe your dog Trazadone for his anxiety." My jaw hit the floor. But I took a breath and said I would consider it after getting another opinion (which I did, and this other vet was shocked/outraged at the prescription). Dr. Sprague then asked to take my dog into the back again to examine his tongue. This felt weird considering the conversation I had just had with the vet tech about keeping him in the examination room, but the tech said nothing so again, I agreed. She returned my puppy a few minutes later and brought another vet (or I assumed it was another vet because she made no introduction) into the room for a second opinion. Dr. Sprague turned to this second vet and said, "this dog doesn't like people. He won't bite but he's not socialized." Again, I was shocked at her callousness. This second vet was so gentle, knelt down to the floor and my puppy went to take a treat from her right away. When both vets left the room, the vet tech turned to me as asked if i was, "okay with dr. Sprague?" I said not at all, and so the vet tech said she would make another note in our chart so that we wouldn't see dr. Sprague again. I am so heartbroken about this vet visit and I wish I had never let dr. Sprague "examine" my dog in the back. Her behavior was so frigid and callous I'm afraid to even speculate how she handled my puppy behind closed doors.
Katie A.
5 Aug 2017
REPORT
Been taking my 2 dogs here for a year now since they were puppies. I have the puppy plan which I highly recommend for puppies as they get sick a lot and the plan allows for free visits and covers all ...
Been taking my 2 dogs here for a year now since they were puppies. I have the puppy plan which I highly recommend for puppies as they get sick a lot and the plan allows for free visits and covers all the shots. Its $32.99 a month...which is about $400 a year. Both my pups definitely went over that price as the shots and visits for all the shots they need as pups is over that price. Plus both have had diarrhea issues as well as upper respiratory issues being in daycare and boarding. I highly recommend the plan for the first 2 years of their life as you don't know how their health is going to be. Just make sure your aware this is a preventative plan and does not cover non preventative things (like xrays and medicines). It does cover fecal tests and ear swab test though which is also good (only a limited number a year though). And yes they will see your animal if you don't sign up for the plan....I have a cat not on the plan and they are NOT pushy about it. Just say no if you don't want it....What I also like about this place is they allow for walk ins (which most vet offices do not). So if you dog is sick you don't have to wait 2 weeks to be seen, but yes you will have to sit there and wait awhile if you walk in (why wouldn't you expect not too...youre not on the schedule). Front desk is super friendly and unfortunately they know me very well (as I have been there too much, ha). Only reason they don't get 5 stars is because my 1 pup suffers from chronic diarrhea issues which has been a frustrating issues (as expected). I feel maybe some of the vets have lack of experience with chronic GI issues. It took for him to go to Falls road for his neuter appointment for falls road to work him up for EPI/SIBO. I feel I have done a lot of research and "vet care" on my own for him because I wasn't getting all the help I needed. Honestly he probably needs a specialist (which is not banfields fault). I will continue to keep taking my pups and cat there and continue the puppy plans on them.
Lady Wiz
16 Jun 2017
REPORT
Walk ins are not really walk ins. I was told could bring my pet for emergency care between 10-12. I got there at 11 and was told my appointment would take to long to be seen.
Kim B.
1 Apr 2017
REPORT
I absolutely love this location. The staff goes above and beyond to treat our fur children as rockStars. Dr Alfaro and her crew are hands down the best and worth it!!!!
Michael Dulude
1 Nov 2016
REPORT
They have always provided great care for my dog
Erin Hudson
31 Aug 2016
REPORT
We love Banfield !!! Anything from routine visits to an emergency appointment for my pup after his surgery they were always readily available to assist. Dr. Hessler is my favorite but all of the doct...
We love Banfield !!! Anything from routine visits to an emergency appointment for my pup after his surgery they were always readily available to assist. Dr. Hessler is my favorite but all of the doctors there are competent and kind. After my dogs neuter surgery I was worried his incison was getting infected. i called and was given an appt right away and waited about 20 mins to be seen. Not bad considering they were pretty busy. On a seperate occasion my dog had an issue with loose, bloody stools. Once again I was worked into the schedule promptly and seen right away. Their wellness plans are an excellent and and affordable way to ensure my pups health. I would highly recommend this facility to all pet owners !!
Duchess B.
21 Jul 2016
REPORT
I use to bring my dog here a lot. Appointment times are convenient, offices are clean, and the vets have always been friendly. My dog had banfield plans for awhile and this was the closest and very af...
I use to bring my dog here a lot. Appointment times are convenient, offices are clean, and the vets have always been friendly. My dog had banfield plans for awhile and this was the closest and very affordable for any little meds out of pocket. The only thing I didn't like was one of the vet techs basically called my dog a mutt so I just lost interest never had that tech again but I also canceled my plan.
Jessica Salwen
17 May 2016
REPORT
Multiple times I was made to wait at least an hour for my appointment, up to 2.5 hours on one occasion (needed medications for my dog and couldn't just leave and come back another day). The last time ...
Multiple times I was made to wait at least an hour for my appointment, up to 2.5 hours on one occasion (needed medications for my dog and couldn't just leave and come back another day). The last time I went, I was 10 minutes late and they told me my appointment time was up and the vet has left. They also did a poor job treating my puppy's skin infection. Never going back - got much faster, more respectful, and more medically appropriate treatment at Charm City Vet.
Julia S.
24 Mar 2016
REPORT
I never write yelp reviews, I am just one of those people that read them. Today i took my pet hedgehog to Banfield pet hospital to get his toes nails clipped (i've gone there many times before). Well ...
I never write yelp reviews, I am just one of those people that read them. Today i took my pet hedgehog to Banfield pet hospital to get his toes nails clipped (i've gone there many times before). Well today they made my hedgehog bleed by cutting his toe nails too short, cut his paw the whole length and got a towel stuck around his teeth which made him chock. To make all of this worse the way they were handling him was by basically CRUSHING him to the table, grabbing his legs/arms twisting them which made them purple. While all this is happening he basically screams! While watching this I have corrected them but they just started at me like i had 10 heads. If you care about your animals DO NOT GO HERE!!!Catching up! The main vet did call, she was beyond RUDE, if you think they are animal lovers you are COMPLETELY wrong! They could careless about the animals, they are just in it for the money. As I repeat DO NOT GO HERE!
Kimberly Staton
21 Apr 2015
REPORT
Arundel Mills Banfield....did a procedure on my cat that was supposed to be on my dog, and the manager never called me and avoided me...they work like an assembly line, are very impersonal, there are ...
Arundel Mills Banfield....did a procedure on my cat that was supposed to be on my dog, and the manager never called me and avoided me...they work like an assembly line, are very impersonal, there are always extra charges not included in your wellness plan and they give you chargeable items you don't need. Please stick to a good local pet hospital. The other Banfield area clinics run like an assembly line also. If you love your babies don't use Banfield! Please don't !!!
Nickie G. Moreno Howard
28 Jan 2015
REPORT
We have received excellent care here for our two cats and dog. They are always attentive to our needs, willing to answer any question, and helpful in understanding the best care needed for our 3 pets...
We have received excellent care here for our two cats and dog. They are always attentive to our needs, willing to answer any question, and helpful in understanding the best care needed for our 3 pets. Besides this, they are affordable and provide options for preventative care. The wellness plans have been very beneficial to us. We've been going to them for over a year and have not had one complaint.
Lisa Egorin
7 Nov 2014
REPORT
I am extremely dissatisfied with Banfield's policies. At first, I thought, "what a great plan!" Pay monthly for my pet to receive 2 check-ups per year. I thought this was great rather than drop $350-4...
I am extremely dissatisfied with Banfield's policies. At first, I thought, "what a great plan!" Pay monthly for my pet to receive 2 check-ups per year. I thought this was great rather than drop $350-400 at once for my dog's annual exam. But, whenever there is an emergency, they can never see her. They have their entire day scheduled and booked and leave no room for emergencies. As people, our doctors schedule patients as well, but if an emergency comes up, they have you come in anyway and find room for you to be seen. I have also taken their advice and walked in, but ended up waiting for over 1.5 hours and had to leave for another appointment on my calendar.
How can it be that they offer preventative care but not emergency care. I will not be renewing this plan and will find another Vet in my area. I am extremely disappointed and worried about my dog and because they are not available to help her, I have to take my dog to the Pet ER where they are great.
Amanda Imm
11 Nov 2012
REPORT
This was my third bad experience at Banfield. I had heard good things from friends so unfortunately bought a wellness plan and am locked in for a year, or I would have stopped going a long time ago. F...
This was my third bad experience at Banfield. I had heard good things from friends so unfortunately bought a wellness plan and am locked in for a year, or I would have stopped going a long time ago. First, I said the first time I was there I would like to keep seeing the same doctor, yet everytime I go I see someone different. The third time I went it was a vet who had just started one week ago and it was her first job. She was shaking during the shot she was giving my puppy and almost put it in the wrong area. Next, my boyfriend paid in cash for the wellness plan two months in a row before it was due, yet they still charged my credit card for those two times and would not refund me any of my money, $100 down the drain for a service I hadn't been happy with. I tried to get out of the wellness plan then but they wanted me to pay for the $1000 plus services (which wouldn't have been nearly as expensive at another vet office). Then, I had an emergency with my pet and called at 3:30 pm and she told me to come right in. I waited until 6pm to be seen while my pet was sick in the waiting room. They said they had to see every person with an appt before me as their policy. I wore in a medical office, so I understand working people in, but why would you tell me to come in and have my sick puppy wait for over two hours in the waiting room when he could have been much more comfortable at home? Needless to say, I will NOT be renewing my wellness plan after it is over.
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(410) 828-5338
1238 Putty Hill Avenue
Towson Maryland 21286
Business Hours
Monday
Mon
07:00AM-19:00PM
Tuesday
Tue
07:00AM-19:00PM
Wednesday
Wed
07:00AM-19:00PM
Thursday
Thu
07:00AM-19:00PM
Friday
Fri
07:00AM-19:00PM
Saturday
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07:00AM-19:00PM
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10:00AM-17:00PM
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Banfield Pet Hospital
Towson, Maryland
1238 Putty Hill Avenue
Towson Maryland 21286
Business Hours
Monday
07:00AM-19:00PM
Tuesday
07:00AM-19:00PM
Wednesday
07:00AM-19:00PM
Thursday
07:00AM-19:00PM
Friday
07:00AM-19:00PM
Saturday
07:00AM-19:00PM
Sunday
10:00AM-17:00PM
Popular Hours
No data for Sunday
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
S. Taylor
20 Jun 2023
Rude and disrespectful. I’ve seen this staff in action more than once and they are a nasty group especially the little girl name Sierra. Sierra has no people skills and is the most ghetto person I hav...
Rude and disrespectful. I’ve seen this staff in action more than once and they are a nasty group especially the little girl name Sierra. Sierra has no people skills and is the most ghetto person I have encountered at Banfield. She is the reason that I will be removing my four accounts from Banfield.
Nea S.
26 May 2019
We've been bringing our fur baby here since she was a seven month old puppy. She had her spaying procedure here too. I like the staff- very warm and scheduling appts are easy. Confirmations are always...
We've been bringing our fur baby here since she was a seven month old puppy. She had her spaying procedure here too. I like the staff- very warm and scheduling appts are easy. Confirmations are always sent so if for any reason you need to reschedule you are able to.Ive only had one bad experience with a veterinarian here. I can't remember her name. I didn't let that experience change my four star rating. Dr Devon Smith has been the best with my dog thus far. Since my dog's spaying procedure she is scared to the end of her paws of Bansfield. Every time we take her for her wellness visits she shakes. Dr Smith is very attentive to her needs and takes her time. The wellness plans are a true gem. It saves pet owners so much money. Try Bansfield! Nice experience!
Emily P.
28 Feb 2018
I had a really shocking experience at Banfield Towson today. Although I have been bringing my 8 month old puppy to this location since I rescued him, I had yet to have an appt with Dr. Shari Sprague u...
I had a really shocking experience at Banfield Towson today. Although I have been bringing my 8 month old puppy to this location since I rescued him, I had yet to have an appt with Dr. Shari Sprague until today. I brought my pup to see her this morning to check out a small bump on his tongue. First, the vet tech greeted us, and asked to bring my puppy into the back to get a fecal sample. This was a bit unusual because vet techs have always allowed us to be in the room for small procedures like that but I agreed. The tech returned with my puppy a few minutes later saying, "he was too scared to get a sample." To which I replied that I was surprised, because he has had 4 samples taken like that before when I was in the room and it was absolutely no problem. The tech reassured me that my puppy didn't show any agression, but was a bit scared so she would make a note in his chart to keep him in the examination room with me in the future for small procedures. The tech then handed me an unlabeled oral syringe with white liquid and said it was for my puppy's de-worming but it had no instructions whatsoever on administration. Then, Dr. Sprague walks in to check on my puppy's tongue. At this point, my pup is sitting between my legs and panting so the bump is clearly visible. I ask her about the syringe of mystery liquid, and instead of replying to me she turns to the vet tech and yells at her in front of me to chastise her for not labeling the syringe. Dr. Sprague then turns to me and says, "your dog seems unsocialized. Has he been around people?" Which would possibly be a reasonable question had my dog been acting in any way shape or form out of the ordinary. He was, however, sitting there relatively calmly like any slightly nervous puppy would be at the vet. I said yes, he's been to an 8 week puppy class, and we live downtown and interact with people often including having people offer our puppy treats etc. She interrupted me to say, "one puppy class isn't enough. You need many so that trainers can tell you when you're not being a strong dog owner. I'm going to prescribe your dog Trazadone for his anxiety." My jaw hit the floor. But I took a breath and said I would consider it after getting another opinion (which I did, and this other vet was shocked/outraged at the prescription). Dr. Sprague then asked to take my dog into the back again to examine his tongue. This felt weird considering the conversation I had just had with the vet tech about keeping him in the examination room, but the tech said nothing so again, I agreed. She returned my puppy a few minutes later and brought another vet (or I assumed it was another vet because she made no introduction) into the room for a second opinion. Dr. Sprague turned to this second vet and said, "this dog doesn't like people. He won't bite but he's not socialized." Again, I was shocked at her callousness. This second vet was so gentle, knelt down to the floor and my puppy went to take a treat from her right away. When both vets left the room, the vet tech turned to me as asked if i was, "okay with dr. Sprague?" I said not at all, and so the vet tech said she would make another note in our chart so that we wouldn't see dr. Sprague again. I am so heartbroken about this vet visit and I wish I had never let dr. Sprague "examine" my dog in the back. Her behavior was so frigid and callous I'm afraid to even speculate how she handled my puppy behind closed doors.
Katie A.
5 Aug 2017
Been taking my 2 dogs here for a year now since they were puppies. I have the puppy plan which I highly recommend for puppies as they get sick a lot and the plan allows for free visits and covers all ...
Been taking my 2 dogs here for a year now since they were puppies. I have the puppy plan which I highly recommend for puppies as they get sick a lot and the plan allows for free visits and covers all the shots. Its $32.99 a month...which is about $400 a year. Both my pups definitely went over that price as the shots and visits for all the shots they need as pups is over that price. Plus both have had diarrhea issues as well as upper respiratory issues being in daycare and boarding. I highly recommend the plan for the first 2 years of their life as you don't know how their health is going to be. Just make sure your aware this is a preventative plan and does not cover non preventative things (like xrays and medicines). It does cover fecal tests and ear swab test though which is also good (only a limited number a year though). And yes they will see your animal if you don't sign up for the plan....I have a cat not on the plan and they are NOT pushy about it. Just say no if you don't want it....What I also like about this place is they allow for walk ins (which most vet offices do not). So if you dog is sick you don't have to wait 2 weeks to be seen, but yes you will have to sit there and wait awhile if you walk in (why wouldn't you expect not too...youre not on the schedule). Front desk is super friendly and unfortunately they know me very well (as I have been there too much, ha). Only reason they don't get 5 stars is because my 1 pup suffers from chronic diarrhea issues which has been a frustrating issues (as expected). I feel maybe some of the vets have lack of experience with chronic GI issues. It took for him to go to Falls road for his neuter appointment for falls road to work him up for EPI/SIBO. I feel I have done a lot of research and "vet care" on my own for him because I wasn't getting all the help I needed. Honestly he probably needs a specialist (which is not banfields fault). I will continue to keep taking my pups and cat there and continue the puppy plans on them.
Lady Wiz
16 Jun 2017
Walk ins are not really walk ins. I was told could bring my pet for emergency care between 10-12. I got there at 11 and was told my appointment would take to long to be seen.
Kim B.
1 Apr 2017
I absolutely love this location. The staff goes above and beyond to treat our fur children as rockStars. Dr Alfaro and her crew are hands down the best and worth it!!!!
Michael Dulude
1 Nov 2016
They have always provided great care for my dog
Erin Hudson
31 Aug 2016
We love Banfield !!! Anything from routine visits to an emergency appointment for my pup after his surgery they were always readily available to assist. Dr. Hessler is my favorite but all of the doct...
We love Banfield !!! Anything from routine visits to an emergency appointment for my pup after his surgery they were always readily available to assist. Dr. Hessler is my favorite but all of the doctors there are competent and kind. After my dogs neuter surgery I was worried his incison was getting infected. i called and was given an appt right away and waited about 20 mins to be seen. Not bad considering they were pretty busy. On a seperate occasion my dog had an issue with loose, bloody stools. Once again I was worked into the schedule promptly and seen right away. Their wellness plans are an excellent and and affordable way to ensure my pups health. I would highly recommend this facility to all pet owners !!
Duchess B.
21 Jul 2016
I use to bring my dog here a lot. Appointment times are convenient, offices are clean, and the vets have always been friendly. My dog had banfield plans for awhile and this was the closest and very af...
I use to bring my dog here a lot. Appointment times are convenient, offices are clean, and the vets have always been friendly. My dog had banfield plans for awhile and this was the closest and very affordable for any little meds out of pocket. The only thing I didn't like was one of the vet techs basically called my dog a mutt so I just lost interest never had that tech again but I also canceled my plan.
Jessica Salwen
17 May 2016
Multiple times I was made to wait at least an hour for my appointment, up to 2.5 hours on one occasion (needed medications for my dog and couldn't just leave and come back another day). The last time ...
Multiple times I was made to wait at least an hour for my appointment, up to 2.5 hours on one occasion (needed medications for my dog and couldn't just leave and come back another day). The last time I went, I was 10 minutes late and they told me my appointment time was up and the vet has left. They also did a poor job treating my puppy's skin infection. Never going back - got much faster, more respectful, and more medically appropriate treatment at Charm City Vet.
Julia S.
24 Mar 2016
I never write yelp reviews, I am just one of those people that read them. Today i took my pet hedgehog to Banfield pet hospital to get his toes nails clipped (i've gone there many times before). Well ...
I never write yelp reviews, I am just one of those people that read them. Today i took my pet hedgehog to Banfield pet hospital to get his toes nails clipped (i've gone there many times before). Well today they made my hedgehog bleed by cutting his toe nails too short, cut his paw the whole length and got a towel stuck around his teeth which made him chock. To make all of this worse the way they were handling him was by basically CRUSHING him to the table, grabbing his legs/arms twisting them which made them purple. While all this is happening he basically screams! While watching this I have corrected them but they just started at me like i had 10 heads. If you care about your animals DO NOT GO HERE!!!Catching up! The main vet did call, she was beyond RUDE, if you think they are animal lovers you are COMPLETELY wrong! They could careless about the animals, they are just in it for the money. As I repeat DO NOT GO HERE!
Kimberly Staton
21 Apr 2015
Arundel Mills Banfield....did a procedure on my cat that was supposed to be on my dog, and the manager never called me and avoided me...they work like an assembly line, are very impersonal, there are ...
Arundel Mills Banfield....did a procedure on my cat that was supposed to be on my dog, and the manager never called me and avoided me...they work like an assembly line, are very impersonal, there are always extra charges not included in your wellness plan and they give you chargeable items you don't need. Please stick to a good local pet hospital. The other Banfield area clinics run like an assembly line also. If you love your babies don't use Banfield! Please don't !!!
Nickie G. Moreno Howard
28 Jan 2015
We have received excellent care here for our two cats and dog. They are always attentive to our needs, willing to answer any question, and helpful in understanding the best care needed for our 3 pets...
We have received excellent care here for our two cats and dog. They are always attentive to our needs, willing to answer any question, and helpful in understanding the best care needed for our 3 pets. Besides this, they are affordable and provide options for preventative care. The wellness plans have been very beneficial to us. We've been going to them for over a year and have not had one complaint.
Lisa Egorin
7 Nov 2014
I am extremely dissatisfied with Banfield's policies. At first, I thought, "what a great plan!" Pay monthly for my pet to receive 2 check-ups per year. I thought this was great rather than drop $350-4...
I am extremely dissatisfied with Banfield's policies. At first, I thought, "what a great plan!" Pay monthly for my pet to receive 2 check-ups per year. I thought this was great rather than drop $350-400 at once for my dog's annual exam. But, whenever there is an emergency, they can never see her. They have their entire day scheduled and booked and leave no room for emergencies. As people, our doctors schedule patients as well, but if an emergency comes up, they have you come in anyway and find room for you to be seen. I have also taken their advice and walked in, but ended up waiting for over 1.5 hours and had to leave for another appointment on my calendar.
How can it be that they offer preventative care but not emergency care. I will not be renewing this plan and will find another Vet in my area. I am extremely disappointed and worried about my dog and because they are not available to help her, I have to take my dog to the Pet ER where they are great.
Amanda Imm
11 Nov 2012
This was my third bad experience at Banfield. I had heard good things from friends so unfortunately bought a wellness plan and am locked in for a year, or I would have stopped going a long time ago. F...
This was my third bad experience at Banfield. I had heard good things from friends so unfortunately bought a wellness plan and am locked in for a year, or I would have stopped going a long time ago. First, I said the first time I was there I would like to keep seeing the same doctor, yet everytime I go I see someone different. The third time I went it was a vet who had just started one week ago and it was her first job. She was shaking during the shot she was giving my puppy and almost put it in the wrong area. Next, my boyfriend paid in cash for the wellness plan two months in a row before it was due, yet they still charged my credit card for those two times and would not refund me any of my money, $100 down the drain for a service I hadn't been happy with. I tried to get out of the wellness plan then but they wanted me to pay for the $1000 plus services (which wouldn't have been nearly as expensive at another vet office). Then, I had an emergency with my pet and called at 3:30 pm and she told me to come right in. I waited until 6pm to be seen while my pet was sick in the waiting room. They said they had to see every person with an appt before me as their policy. I wore in a medical office, so I understand working people in, but why would you tell me to come in and have my sick puppy wait for over two hours in the waiting room when he could have been much more comfortable at home? Needless to say, I will NOT be renewing my wellness plan after it is over.
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