FURTHER UPDATE: In a related, but separate situation, my cat recently spent five days at the emergency vet before being seen by Dr. Neuman immediately after being released from the hospital. I very mu... Read More
FURTHER UPDATE: In a related, but separate situation, my cat recently spent five days at the emergency vet before being seen by Dr. Neuman immediately after being released from the hospital. I very much appreciate the care he and the techs gave my cat over the next week as my cat recovered from his illness. Surgery was presented early on in my cat's stay at the emergency hospital, but I resisted, as I didn't think the the chances of it solving my cat's urinary issue were worth the risks and expense. After several days of uncertainty about the correct course of treatment (and several miscommunications with the staff) Dr. Neuman presented an alternative (and much, much less expensive) treatment to try first. So far it's worked, and I'm grateful we may have avoided surgery.I still think there is room for improvement in terms of communication with the staff and doctors, but every in-person interaction has been great!UPDATED REVIEW: I was contacted by the practice's office manager shortly after writing the original review. She explained their policy about not responding to authorization requests from online retailers (a policy which I do not agree with), but did offer to order the prescription food directly and to price-match to the price of the online retailer. I appreciated that offer, and did finally receive the food for my cats.Again, these are good vets and this is one of the very few practices in the area that is AAHA accredited.That alone is worth a great deal._____________________________________________________________I've always been fairly happy with St Charles. They're a bit pricey, but the staff and doctors are very nice and have worked with me on treating chronic issues for one of my pets. However, I have two cats that have developed behavioral issues, and at the recommendation of Dr. Davis, I sought the services of a pet behaviorist. The behaviorist recommended (among other things) that I try a prescription pet food formulated to reduce anxiety. Dr. Davis gave me a prescription for the cat food a few weeks ago - and that's where their assistance stopped. I have not been able to locate a vet or pet supply store within 20 miles of my house that carried the food. I tried ordering it online, but the quickest method of ordering is to have the online supplier contact the vet directly for authorization. I tried this method via Drs. Foster & Smith, only to wait six days for St. Charles to respond to requests for authorization. I finally called St. Charles myself to ask why they hadn't responded to Drs. Foster & Smith, and was told that they didn't respond to requests from online suppliers, so anything they would have received from Drs. Foster & Smith would have been disregarded. 1) thanks for being so completely uncooperative, and 2) thanks for letting me know, after receiving a request for authorization with my name on it, that you weren't going to respond to the request, and I'd have to figure out how to obtain a product FOR WHICH YOU GAVE ME A PRESCRIPTION on my own.So, by all means, use St. Charles for routine care for your pets. I'd recommend you find another veterinary office if you need something outside of the normal scope of care though. Read Less