After seeing them with 4 animals for over a year, we can't leave fast enough. Some doctors are great (Kennedy), and some are terrible (Ridinger). But the office manager takes the cake, Kyle is super s... Read More
After seeing them with 4 animals for over a year, we can't leave fast enough. Some doctors are great (Kennedy), and some are terrible (Ridinger). But the office manager takes the cake, Kyle is super special.
2 of our dogs fought, and we worked with Nancy Williams, a certified behaviorist that works with Airpark regularly. We brought 1 dog in for his annual & Dr. Riddinger opened the appointment by discussing putting our dog down. We were FLOORED. She made our dog extremely nervous, and he growled once for about 5 seconds, she pointed it out as an example of him being aggressive. We requested another vet and waited another 25 minutes for Dr Kennedy to take over the appointment. While we waited another dog was brought into the waiting room, by the sound of it, it was a small terrier, and it was sitting right outside of our exam room door growling and barking for 10 straight minutes. I had to call the front desk and ask if that dog could be moved because a vet had just come in and told us our dog needed to be put down because he had growled for 5 seconds, and now this dog was scaring the hell out of him.
Short story is Dr Ridinger read the report wrong & didn't bother to listen to Nancy when they spoke - she just had it all completely wrong & would NOT listen to us at all. When I addressed our concerns about the doctor and the placement of an aggressive dog with Kyle he told me I had no reason to believe that the other dog was aggressive and refused to address that they had handled anything badly. At one point he admitted that they were under the impression that our dog was starting fights, that was not ever the case & it would have been easy to just ask some basic questions instead of launching into killing my dog.
We have another appointment tomorrow, it's a post-op visit for our other dog. I called to confirm that we would not have to deal with Dr Riddinger again and Kyle has now banned our family from airpark because someone's feelings were hurt. He literally said that. So an animal in need of post operative care can go without and wait for a new patient appointment somewhere else, all because someone's feelings were hurt? A stellar choice, clearly one that puts the animal's needs as the priority. Kyle, you're a sincere disappointment as a human in this line of work.
They could not have handled the situation worse, and then they terminate us as clients because of their mismanagement? Their staff was sad, but they're the ones who tried to put our dog down and then exposed him to an aggressive animal? They can't have it both ways, my dog can't be aggressive for growling for 5 seconds, and the other dog can't be perfectly fine when he's growling in barking for ten minutes. That speaks to breed bias.
Go ahead Kyle...I know you won't be able to leave this alone. What have you got? I'll answer every reply. Read Less