Eveyone on staff was very nice and gentle with both my dogs. They let them get a check up at the same time so the dogs would be less nervous in the new environment. We had a bunch of notes from our dogs' prior vet and they did a thorough job of reading through them before giving the examination to make the process even smoother. Read Less

Dr. Flessas, veterinarian and owner, is amazing! I have followed her to different clinics because I know she will always give me honest advice and the best care for my pets. The staff was friendly and easy to interact with while answering my multiple questions pleasantly. Thank you guys! Read Less

The staff is wonderful! Very friendly and professional! I've never had to wait more than a couple minutes after my appointment time. They are very gentle with the handling of our dogs. I also like the fact that they call us, the day after an appointment where vaccinations have been given or a visit made due to a concern we may have, to be sure our pup is ok. Their office is always clean and free of strong animal smells. I strongly recommend Acton Animal Hospital? Read Less

Great vets, techs and office staff. Everyone working there greets my Sophie and her people with open arms every time we walk in. Competent care provided; always willing to answer any questions; online medical records system that we can access from home. They are also always willing to print off any records that I want to pick up. We've been very happy with the care at Acton Animal Hospital; highly recommend! Read Less

Dr. Johnston is a warm, caring veterinarian who is thorough in her examinations and explanations. We trust her findings and recommendations. She is supported by friendly and efficient staff who make the visits to Acton Animal as productive as they can be. Read Less

I have been a client of this practice ever since the Carlisle Animal Hospital closed many years ago.  The superb care provided and the wonderful staff kept both me and my golden retriever very happy for over 12 years.  This week, however, nature took its course and Murphy became acutely ill - refusing food, lethargic, weak and clearly failing.  When I contacted the vet, they cleared the schedule for me to bring him in, but when we tried, he was too weak to move.  To my astonishment, within 20 minutes of my calling to say we couldn't make it, Dr Flessas and her assistant were at my door.  After a detailed discussion of what was probably going on (internal bleeding due to a hemagiosarcoma) and possible interventions and their liklihood of succes plus my personal feelings about how to deal with the situation, we decided to put him to sleep.  Right at home, with me cradling his head in my hands.  It breaks my heart to even write this, but I must share my experience so that others will know what a kind, compassionate and caring vet leads this practice. Read Less

Acton Animal Hospital has a caring professional staff, clean bright office, reasonable pricing, fast response to sick puppy needs. I'm newly back in town from California and I'm so grateful to the service I received for my sick dog, and the follow up call the next day. Thank you for caring for my Zoe! Read Less

that's my furbaby in the picture ! I have been taking my English BD here for 3 years and have always been pleased with the professionalism of both the Dr's and staff. Bulldogs have many issues and I have always received the best care for my dog and we are there a lot! highly recommend.....Thank you : ) Read Less

I started going to Acton Animal Hospital after leaving another vet in Acton that was great, but not available on weekends and my aging dog did not like having to be up on an old examining table. I am very pleased with the care she is now receiving, with the tables that can be raised and lowered and are scales as well. Dr. Flessas and Dr. Johnston will call you back when they say they will, and are very gentle with the animals. The staff is wonderful, true animal lovers who greet every pet as if they were their own! I adopted a cat and he is also receiving good care. It took a bit to get him healthy and get the right food but the staff there was right on target with how to treat him. Highly recommend Acton Animal Hospital. Read Less

We've been taking our dogs to the Acton Animal Hospital for years and have always gotten the best of courteous and competent care for our mini schnauzers. Staff is kind and friendly and treat the pets with the utmost care. They are also efficient when we have to check out. I'd recommend them to anyone. Read Less

As a new customer/owner of two new patients, Acton Animal Hospital has provided a terrific experience from the start. I love the electronic reminders, friendly staff, and quick response when I call with questions. The veterinarians actually call right back! Highly recommend them. Read Less

This hospital recently changed ownership (December 2015) and the changes must have been dramatic based on the previous (terrible) reviews of this place.  My experiences included new vets, new technology, excellent customer service, suburban prices, and have been well worth the drive from Newton (about 35 minutes) to get this quality of care.I really can't say enough about the staff, from their courteous first touch when I called and cheerful helpfulness, to the techs (who my dog just loved), to the vet we got.  This place represents itself well as a state of the art facility for everything short of major surgery.I have taken my full sized poodle puppy there twice this month: once to be spayed and once because she had diarrhea after eating some rubber bands.  Both incidents required really prompt service, and we got that (same day on accident, next day on spay), and when the rubber band removal required major surgery we got a referral and our records transferred electronically to the surgery hospital faster than we could drive over.The spay surgery they did was neat and the dog was up and bouncing off the walls the next morning (despite the silly collar).  Did I mention the dog enjoys going there?  No fear at all.A bonus: they made some insurance referrals we took (the rubber band removal was a couple of thousand dollars), so we actually have a solution to manage our pets care and associated costs going forward.I really feel that we got good counsel and great care and that this place is worth the drive from the city where clinics are few and far between and don't really work that hard for your business. Read Less

I have to say that I am extremely shocked the way this hospital runs there practice and Practices medicine. I recently brought my dog for a check up and complained he was not feeling well. They told me he was fine and ignored his pain. I later brought to get a second opinion at another hospital and it turns out he had a tumor and we had to put him to sleep. I would not recommend any one to bring there animal to Acton animal hospital they have no bedside manner and the staff sucks. Read Less

I agree, the owner is very condescending though I would like to think she does not intend to come off this way. I recommend taking your animal directly to Westford Animal Hospital. They have more advanced care and better reviewer experiences. I will say my experience with the two other doctors at this clinic have been very positive. Read Less

I have to say, I am so disappointed in this Veterinary Hospital. I had been taking my 14 year old cat to this vet since we moved here in Acton 3 years ago. This past Monday, May 15th, I brought my cat in because he had lost a lot of weight, and he really wasn't cleaning himself very well because he had stains around his mouth and front paws. I surmised this to be the cause of old age. I attempted to clean his face and paws with a warm towel when I noticed that his two thumb paws appeared to be ingrown or swollen. I was afraid that he was actually bleeding and that was the stains that appeared around his mouth and feet. When I brought him in, Dr. Johnston immediately started trimming his nails, then started to rip through some of his mats. She took him to the back to do this and all I could hear was him crying out each time she ripped through his hair. Then she took a blood sample to check his kidney levels. All of these procedures could and should have been avoided if she had just investigated the reason for his stained mouth and paws. After she had unnecessarily tortured my cat, she informed me that he had a tumor under his tongue and that was most likely why he had stains around his mouth and feet. She said that older cats are prone to getting these tumors under their tongues and there really isn't any successful treatment. She said that he had 2 weeks to 2 months to live, which was a complete over statement.If she had taken into account that he had lost 30% of his weight and that the size of the tumor was the most obvious reason for his overall weight loss, stained face and feet (apparently, he had been drooling excessively, another symptom caused by the tumor) She should have known better and informed me that he could be go any day. She said to observe him to see how he is eating. Once he is unable to eat, then it would be time to put him down.By Wednesday, my cat could not get the pureed wet food past his tongue. He kept trying to eat, but the food never disappeared from his bowl. There really was no point in feeding him liquified food through a tube, because there was no way his prognosis would improve. I would only be delaying the inevitable and putting him through a tedious scenario that he did not need to go through. I called the vet that Wednesday night and left a message, apparently their phone doesn't receive voicemails. I didn't realize that. When I called the next morning, around 10:00am, I had explained to Tiffany that my cat really wasn't doing well and I didn't want him to suffer any longer. She asked if I was sure about putting him down that day? What an absurd question to ask someone who is struggling with this decision to begin with!!!!I think she asked this question because it really wasn't convenient for the Vet that day because they were swamped with an emergency and other appointments. The only time I could come in would be Thursday night at 5:30pm. I really didn't want to have to wait that long because I would then have to have my kids with me which would have been too hard for all of us.I went back and forth trying to figure something out. The receptionist was not as compassionate as I would have liked given that I was about to lose a member of our family who had been with us for 14 years. I asked that the Vet call me. She never did. Which in my book is so awful. They will call back when they know that they can make money on you somehow. By 1:00, I had taken him to Westford Animal Hospital Emergency, westfordveterinary.com. One of the best decisions I made. They were compassionate understanding and knew right away that my cat was sick and had been for a while. Needless to say, I have requested to have my remaining animal's, records transferred to Family and Friends Veterinary Hospital in Boxborough. A decision I should have made a long time ago. Read Less

The atmosphere is seemingly friendly, the receptionist will chat you up, and it is clear everyone here loves animals. I brought in my 11 week old Malshi puppy in for his wellness exam. The vet I saw was Dr. Geisert who I at first believed was very friendly and open, however I was incorrect. While she take very good care of my puppy, she did not like to be challenged in her views as a vet. Prior to getting a puppy, I did extensive research as to what diet and lifestyle was best for my puppy. When the matter of vacations was brought up I became a little apprehensive, because of the research that has been done to show that pumping your dog full of vaccines can be potential harmful, as well as which vaccines are necessary. When I took a peek at the vaccine schedule for my 7 lb small dog. I was a little worried. When I brought up my opinion, Dr. Geisert immediately went on a tangent explanation on her opinion. Not only did she not openly accept what I had to say and listen, she continued throughout the appointment to bash it. Bringing up irrelevant points, such has opinion on people who believe vaccinations in humans cause autism. While I understand she is a professional, I feel she could have gone about dealing with my hesitation in much more polite manner. In the end, she grudgingly agreed that if I didn't want to give my dog certain vaccinations there wasn't anything she could do about it. At the end of the appointment she said that as a vet we should be a team to do what is best for the puppy. While I very much agree with that statement, I don't agree with her style as a vet. She bashes holistic medicine, as well as raw food diets. In the end, my puppy did get the care that was needed and it was done well. However, if you are a person who has knowledge about over-vaccinating, holistic medicine, and raw food diets. This is definitely not the vet for you. All in all, I think I will search for a more open-minded veterinary. Read Less

As  a new pet owner this was the very first time taking my puppy to a vet and it was a great experience, everyone was so friendly and welcoming. I did not have to wait long at all, the doctor and staff explained everything so well. They were all very gentle and compassionate with my puppy and helped me understand all of the upcoming vaccinations and preventative treatments. Read Less

Neat, clean, office; friendly, efficient staff and knowledgeable veterinarians. Everyone here is caring and compassionate. The hours are flexible and I have often gotten same-day or next-day appointments. Acton Animal hospital has also helped me avoid some office visits by letting me bring in samples on my own, which really helps with my budget. I prefer the "bed side manner" of Dr. Johnston to Dr. Geisert. Dr. Johnston explains issues so that I have fewer questions. Geisert can come off a little brusque, but she is efficient and happily answers questions when I ask. Both are very smart and have helped me through several complicated cat issues. Read Less

The tech who helped the vet was wonderful. My wife took my cat there because I felt that he was loosing a lot of weight. The veterinarian was very condescending and didn't listen to her when she was trying to explain my cat's history. They trimmed my cat's claws with out asking me. They performed an action that wasn't life saving with out her permission. When she asked them how much it would cost and pricing they did not explain anything until it was time to pay. Personally I have been to multiple vet offices and after hearing this story I will never take any of my animals back to this hospital. Don't take your pets here. Read Less

Saw Dr. Geissert years ago and not a fan at all, but glad I stayed with the facility - which is very clean, receptionist super nice, staff all friendly (other than Geissert). I highly recommend Dr. Maria Cloherty. Really friendly and great with my cats. She took the time to explain things and listened well. She also discussed things to look out for as the cats age, etc. She was really informative without talking down. Dr. Cloherty is great! Read Less