I brought my little, senior toy poodle for an office visit for the first time. I had spoken to a Dr. Cole on the phone in the past about his health issues. She happened to have time around 4 p,m. so... Read More
I brought my little, senior toy poodle for an office visit for the first time. I had spoken to a Dr. Cole on the phone in the past about his health issues. She happened to have time around 4 p,m. so I waited. I had spent the entire month of December with much care for my little guy who was in much discomfort while we were away over the holidays. He was seen by a vet there and they were great.When Dr. Cole came into the waiting room, she spoke to me, but didn't try to make a connection with my little guy. My dog barked at the dog next to him as he wanted to go over to him, and Dr. Cole called him "fresh". My dog likes other dogs and just wanted to communicate to the other dog with one little bark. There was another dog in there earlier who was barking his head off when he saw another dog, but nobody called him fresh.In the exam room, I held his head away from her and as she placed the stethoscope onto his body he growled a bit now and then. He was fearful and wanted her to back off. Overall, I was pleased as he wasn't wiggling around or jumping. She pretty much treated him like an object. Then when I agreed to an x-ray, I handed him over to her and as she carried him into the x-ray room, she said "now no fresh language". I was so hurt and couldn't believe her rudeness. He didn't even say boo. I had gone through so much suffering over the month. I should have taken him home right then and there. After the x-ray he was in distress and apparently wasn't happy about it. He did better experience at another place (where it was much longer as the person was kind and sweet to him but they left the practice).Two days later when I spoke to Dr. Cole she fanned the flame even more by saying that my little dog was aggressive. It is abominable that she could describe him as such. Everywhere I have been in the past, the vets were very kind and patient, but most have left, or not near me. There will be a day that I will wish to hear my dog growl and bark. He actually growls at me at times to let me know he doesn't want to be bothered or is tired. Otherwise he is very affectionate, intelligent, protective of me and his property, has street smarts, non-destructive, cute, house broken, trainable. I am surprised that someone who is in the field of veterinary medicine does not understand why a dog would growl and it doesn't spell aggressiveness. She was not kind, compassionate or understanding and would not go back there again. Overall, I can describe Dr. Catherine Cole as "fresh" and can use some behavior modification. The whole ordeal was offensive to me as a very responsible dog owner. One the plus side, she was knowledgeable for the condition, etc., however an owner needs to know that we are treated with respect and honor my baby. I can't speak to the other vets there as that was the first time I had been there. The staff was polite and professional. Read Less