I am writing this in direct relation to my service the past day. My cat had bloodworm to which I was waiting for a response. I called and was told it's still processing but would be notified either way. It's now Sunday they are closed and I'm freaking out worried about my cat without an answer. Last year when he was neutered they gave him extra shots without my awareness which increased the bill as well. I went completely unnoticed until the put the bill in my face. I will not be going back. Read Less

The quality of care, compassion and professionalism at this hospital is beyond anything we have ever experienced. Dr. Bergantino and Dr. Blair were phenomenal along with the techs and front desk staff. We cannot thank them enough and I would highly recommend anyone who has a pet to go there for care. I wish I could give more than 5 stars!!!!!!! Read Less

HORRIBLE, and I mean HORRIBLE customer service. I HATE to put one star because this should not affect the whole practice, i.e the vet BUT I only made a phone call and that was enough to determine I will NEVER bring my animals to this clinic. The lack of caring AND being polite was baffling. Read Less

This place is great. We got our first dog last year and began taking him here. The doctors are friendly and very knowledgeable. They are very accommodating and have been able to get us in when there is an emergency. The doctors are also very easy to get ahold of, and are happy to answer questions over the phone. Read Less

I had a complete emergency ,my little baby got attacked by the 80lb Pitt bull and was basically lifeless when I got him to the hospital. They toke him right away and began working on him and he responded to them and they cared for him around the clock like he was their baby and at the same time I was treated like a person and they were very caring in calming me and making fill as thought all would be ok.the best of the best was with him and he was never alone.i know they aren...'t miracle workers and they can only do so much ,but they go beyond the point of the best. There is no question in my mind I will use them for the rest of my babies lives.also they have pet medical insurance that I will definitely be purchasing for their health needs.im one very happy momma with my baby at home now.and I enjoyed what was a bad situation turned great.i would tell everyone to use them. See More Read Less

This is a wonderful place to bring your pet. The staff are wonderful and knowledgeable. The prices are very reasonable as well. This is our second dog to be put in to their care and they have not failed us. Read Less

Friendly, knowledgeable and caring is just about everything you could ask for in a vet. After recently moving from out of state we needed to find a new place to take our cats. We stopped into a couple of places and are glad we found Auburn Animal Hospital. They used to be exclusively for cats but have expanded their practice. The one thing they lack is a separate waiting area for cats and dogs. Hanging out for 10 or more minutes before and after the appointment totally freaked out one of our cats - because of the presence of a dog the owner was having trouble controlling. Read Less

The care my cat received from the Auburn Animal Hospital was on par with any other veterinarian I've used, however, I have to say the customer service I received from this practice was horrifying. Many times, I would be given vague or conflicting directions or information by the front desk (how or when to follow up on things, how to fill prescriptions - who would put in the call, etc.) which constantly made my cats care more dragged out and complicated than it needed to be. Several times, I would not receive calls when they said they would call back. Or, they would return my call I made to them only after several time had passed after I was supposed to have heard back. Because I felt lost and in the dark on my pets care and what was supposed to be happening next, finally, in what I assure you was an appropriate and constructive manner, I gave this feedback to the receptionist, asking for better communication and organization, and the practice was so offended by this, they said "they felt they were doing fine, and if I didn't agree, I could go elsewhere". Maybe they were right, maybe the care I've received at past vets just set the bar too high. Shocked, I had no choice but to agree and was going to let it be, but when I received my cats records, it included a laughably petty, dishonest and extremely inappropriate note in it, saying ties were cut due to my "behavior", that my accusations of them not communicating well were a lie because they have my phone number on file so it must have just been that I wasn't checking my messages (because I or anyone else for that matter have nothing better to do than make up lies and wage wars with their vet). The lack of return calls was only one of many truly horrible customer service instances I experiences in my time with this practice, and having never experienced such an unbelievable display of unprofessionalism and childlike behavior (even by the poor sentence structure and bad grammar used to defame me on my vet records) I just felt the need to share my experience, which admittedly I'm sure is not the same as many of their customers, but there are plenty of practices that don't have a single customer who feels this way. In their OWN words, if you are looking for positive customer service, you would be happier somewhere else. Read Less

My cat, Sissy, had a procedure done last week and it was such a positive experience! Auburn Animal Hospital always goes the extra mile and we appreciate that so much. Our cats are family and Auburn Animal Hospital treats them like family. We will never go back to the "chain" vets! Read Less

They took great care of my cat here. Although I feel like some tests that we had to pay for were unnecessary and the price of the visit (for worms) was 400$. We felt that was a little expensive! But the Vet and the techs were super caring, loving and informative. Read Less

My cat got herself into an "embarrassing bathroom problem" that she couldn't clean herself and wouldn't let me even look at. They got her in right away and went above and beyond to take care of her and get her on the way to feeling better. She was due for yearly vaccines anyway, so we got it all taken care of at once while she was sedated anyway. She is a rescue and can be quite difficult toward strangers, but the drs. made sure she was safely and kindly taken care of. Minerva is already back to her cuddly self. Read Less

I have been taking my cats to the Auburn Animal Hospital for seven years. The staff are always so kind, professional, and helpful. Dr. Lencewicz is amazing. She is so personable and very sweet to my animals. She reassures me when things are wrong and puts my worries to rest. I highly recommend this place. Read Less

I visited Auburn Animal Hospital for the first time last night. I had to bring my cat in for a urinary problem. When I walked in, I wasn't greeted right away, but I think they were all discussing a patient so I'm not upset about it. When I was eventually greeted, they were very nice and let me know we would be called in shortly. The vet tech (Erik?) brought us back and took Hemi's vitals. He was very nice with Hemi and seemed to truly like animals. When the vet came in, Dr. Lencewicnz, she greeted me first and then greeted Hemi. I liked that she greeted us this way instead of ignoring me. It's so hard to find vets with social skills. She explained to me what she thought was wrong with Hemi and explained how it could have happened. She informed me of the treatment plan as well. I brought in urine and stool samples so they were able to determine what was wrong from that. Hemi had a UTI and the vet seemed to truly feel badly for him. She gave him a dose of all the meds plus some fluids before we left and wrote prescriptions for antibiotics and anti-inflammatory meds for him. Overall, this place is great. I would definitely go back again. Read Less

My dog has had severe chronic health issues that our previous vet could not adequately treat, and within two visits to this veterinarian, she's doing wonderfully and showing HUGE improvements. The office staff genuinely cared and presented me with a few treatment options, and informed me of the benefits and prices of each. They are very upfront and just all-around animal lovers. I would give this office and staff ten stars if I could. Would recommend to anyone in the area! Read Less

Great service, I got an emergency appointment the same day. My cat needed inpatient care and also ended up needing surgery. They explained everything to me and presented me with an affordable quote. With their wonderful care my cat is on his way to a full recovery. My pets all go here, I wouldn't trust them to any one else. Read Less

So professional and really care about the pets that come in. I was able to make an appointment for the very next day and the first visit is free of charge. That was very helpful as I am fostering orphaned kittens. I only wish that the vet would have communicated what she was doing before she did it and not during or after. I had asked about a price of medication and she didn't give me a straight answer and started to give it to the kittens without discussion. Now Im paying out of pocket for something that could be done through a program that sets aside funds specifically for my situation. But it doesn't so much take away from the great care they received,  I just hope they work on better communication in the future. Read Less

All the staff / Dr's here are awesome great big hearts who handle all animals with genuine care!! I bring all three of my cats here and highly recommend anyone to bring your pets. They are real caring people who do it for the love they have for animals not money. Read Less

I love this place!!! I took my dog here for an emergency visit and they took me right away, from the front desk to the vet tech and the DR they are all amazing! They took amazing care of my dog. I will definitely be switching from my current Vet to them. And the DR also took time of his busy schedule to call me the following day just to check up on how my dog was doing, that meant a lot to me!!!! would definitely recommend this place to everyone! Read Less

When I first got my cat I took him here. After about my third appointment they told me he had horrible tooth decay & needed a cleaning & some teeth pulled-surgery- would cost around $384. I was shocked as I have had cats my whole life and never had a problem with their teeth. So I told them I would call to set this up. Ended up taking him to another vet on a referral from my neighbor and when they did his wellness check they checked his teeth & said they looked healthy. Had two different Dr.s- two consecutive years tell me this about his teeth being healthy. So I have never written a review before- I do not like putting negative energy out into the universe but after reading a review that the Cat Hospital has sales quotas I had to give a review about my experience. My dad was a doctor and said most important part of practicing medicine is being honest with the patients. That applies to Vet doctors too.I would just find a good vet thru a referral. Read Less

I recently became a client at the cat hospital and I was very impressed not only with the cleanliness and atmosphere but also with the care that my cat received. I saw Dr. A and I can not say enough about her. My cat was very sick and very old and she gave me all my options not just pushing the most expensive one first. She then gave me all the information I needed to make an educated decision. She even gave me an estimate with ranges on it that showed me the whole nine approach and then also a more conservative plan. Im very happy with them and would recommend them to anyone. Read Less

Be Wary. I used this hospital for several years and learned the hard way how bad it was. Post surgical systemic infection with multiple kids of bacteria (gram pos and gram neg) they had a problem with infections. Uncaring doctor. Waiting room always full of sick cats some sneezing and many treated with radioactive iodine. Always late getting me in at my appointment time. Changeover of ownership and new owners make them meet sales quotas. How many times have you been told to clean your cats teeth?My experience with this cat only practice was been bad enough that I will NEVER use a cat only Vet again. Read Less

For those questioning what became of Dr. Williams, she is now happily practicing at The Sound Cat in North Carolina after being forced from her own practice after its sale-and that is why the place has declined to the abysmal state that most have commented on. I wouldn't bring my cat there to have his nails trimmed. Dr. Williams was a brilliant vet and I have had a hard time finding a vet of her caliber but was fortunate enough to get a recommendation for Martin Maketansky who has offices in both Sturbridge and Charlton. Read Less

My cat needed emergency surgery. They took him right away and took amazing care of him. He was in the "kitty hospital" for 5 days. Their was a room you could visit with you pet while they recuperated and gave you ample time to visit with them until they were able to return home. The only down fall is that their a bit morw expensive, but the care your cat will receive is top notch! Read Less

We took our two cats to Auburn Cat Hospital for a laser declaw. I couldn't be more pleased. They treated the cats very well, even allowed them to be in the same cage. They like to cuddle. The declaw went very well, and the cats were home the same day. The recovery time should take 3 days, but it's been less then 24 hours and the cats are back to their usual mischief. I would reccomend the Cat Hospital of Auburn highly.Read Less

My kitten got into Nyquil... acetominophen is poisonous to cats, lack of liver enzmes to process it, etc. I called them at 7:30am on a Friday morning and they put me into an appointment at 9am. The front desk ushered me right in. I told them upfront that I don't have hundreds to spend on little kitten and they were gracious and accepting. The vet tech saw him, then the doctor saw him. Dr. Duckett helped me outline a reasonable plan, price and practicality both taken into account, and gave me lot of reassurance. They asked to check in with me over the course of the next several days to see how kitty will do. Read Less

I think everyone needs to know that The Cat Hospital of Auburn takes advantage of people!! Dr's don't care about your cat, Staff doesn't care about your cat. What they do care about is over charging and treating you rude and disrespectfuly! They need to get rid of Dr. Duckett and Dr. Asikainen and find some Dr's who know what they are doing and know how to treat the public! Read Less

They took me in on an emergency, but because I don't have allot of money only gave me min care and my cat died anyway. They made it sound like they were doing everything they could to save it. She was there 3 hours and died. My bill was way over 350.00. And then they called me a few weeks later to try to get me to come back, they must be hurting for business if they are calling us poor folk. Read Less

I read the other reviews and I'm shocked there are not more. I brought my cat to the hospital last week, and was thrown for a loop when my bill was more than my car payment. I asked the desk staff and was told "" It is, what it is."" I asked for the doctor to call me, I have waited six days. He didn't tell me prices, he didn't have my permission to do the tests he did. I have heard others complain, now I know why. The lack of care and large bills by this Dr. are sickening. Can someone do something about it? I don't know why Dr. Williams left, I hope she knows about the reputation it has now that she has gone and this guy is here. Read Less

I am a client of the hospital, I brought my cat in for throwing up and was told he would be fine ,I bought meds all of which my cat threw up after taking, I called back and was sent toTufts. The man at the hospital didn't seem to care less with the concerns that I had , So I took my cat to another Vet and was told he needed surgery and they couldn't do it but my Vet could ,So back to the hospital I went and was told but the Dr. that since Dr. Williams was gone there was noone in the building who knew how to do surgery , which I don't understand because a friend of mine just had a major surgery done on her cat. So I questioned this and the Dr. said "" Well I personally don't feel comfortable recommending her "" So off I went to Tufts and told them the whole story. I would not take my cat back there again. This Dr. was cold and He was very unfeeling toward my situation. But had no issue with the huge bill I had to pay for nothing ( no answers , no comfort or HOPE.) I will tell anyone who asks not to go to that hospital. God help the animals in auburn who depend on this hospital. Read Less

I have used the Cat Hospital of Auburn for several years. Only one doctor there knows what she is doing and she sold the business and moved out of state. The remaining Vets have little experience or knowledge beyond well visits. I took a cat in that was sick and was told to put it to sleep or let it die on its own. I paid to euthanize it and later learned that my cat didn't have to die it could have been treated. These doctors could not care any less about your pet. They are rude and cold and have chips on their shoulders. One of the staff there even told me that the new ""silent owners"" only care about making money. There are better Vets out there who do care and will seak out information to answer your questions. Do yourself a favor and void the Cat Hospital of Auburn. If your cat needs radioactive iodine treatments go to The Animal Hospital in Westfield, MA Read Less