This is a difficult review to write. on the one hand, Dr. Friedman has always provided great care to the many animals we have brought to him over the decades we've been "patients". on the other hand... Read More
This is a difficult review to write. on the one hand, Dr. Friedman has always provided great care to the many animals we have brought to him over the decades we've been "patients". on the other hand, the front office staff, in particular the newly minted practice manager, have made it impossible for me to go there anymore. The relationship spanned multiple generations in my family and has now ended because of the way a staffer decided to handle one of the longer standing clients they had. shame.prior to a recent visit for a spay for a new dog of ours, i called the office to gather some information. Long story short, there were many gaps in the office's explanation of the process (i only discovered this later with subsequent calls to and from the office). Only when calling to schedule the spay did i find out that another procedure was necessary for my pup. i was denied the ability to make the spay appointment until this box was checked. i was a bit upset as now it seemed the date of the spay would be pushed out as we waited for results. that's when things turned real nasty.i like to ask questions. and since i bother to take the time to ask the questions, i feel as though i am due some sort of reasonable response to that question. So when i began questioning new policies that had been put into place since our last visit, the Practice Manager became quite difficult to the point that she accused me of yelling, being demeaning, telling me i did not have the right to ask these questions, etc. etc. etc. again, very nasty. She then hung up the phone on me. very professional.Fast forward now to the prep visit for the tests that were needed ahead of the spay. I walked into the hospital, weighed my dog then asked who the practice manager was. When she approached, i asked for an apology i felt was due given the tenor of our last call. i guess that was the wrong thing to say. she tried to kick me out but i refused. she then started crying. not making this up. ended up sitting with my mouth shut as this person stormed in and out of exam rooms, slammed stock on the floor and sobbed. what an absolute disgrace.I'm not going to judge anyone's personal emotion state, however, i was beyond shocked that the doc would let someone run is practice that is so clearly unstable, in my opinion. I've seen some craziness before, but i could not believe the manner in which i was treated. disgusting and shameful.We went through with the exam and spay and am so very sad to say goodbye. We do so much enjoy and respect Dr. Friedman. Unfortunately the folks he has now decided to surround himself with are not of the quality of years past and could give a rap about customers that keep the lights on....maybe some people need to be reminded every now and then that its not magic....you need revenue to remain a going concern.Best of luck, Doc...you are going to need it with that staff. Read Less