42 Reviews

Mc Grath Animal Hospital

Billerica, Massachusetts
Reviews
Janice B
25 Jun 2018
REPORT
My animals are well taken care of. Staff is not good about returning calls
Joe Hollyday
18 Jun 2018
REPORT
I had to say good by to my furry friend Scamp. Everyone at McGrath was so compassionate and supportive. I really appreciate how they took care of me and of Scamp. Very caring and supportive people her... Read More
I had to say good by to my furry friend Scamp. Everyone at McGrath was so compassionate and supportive. I really appreciate how they took care of me and of Scamp. Very caring and supportive people here. Read Less
David Wood
14 May 2018
REPORT
Best animal hospital we have attended. Staff is great and we feel very welcomed every time we visit.
Dodie Myra
14 Apr 2018
REPORT
Everyone there is so caring and helpful. Couldn't be any better for me
Deborah Panetta
18 Feb 2018
REPORT
This place is fabulous first of all I was late for my appointment they still took me .. (not recommending you be late ) there fees for services were the cheapest I found. So obviously this place want... Read More
This place is fabulous first of all I was late for my appointment they still took me .. (not recommending you be late ) there fees for services were the cheapest I found. So obviously this place wants you to be able to afford to bring your pets in to get proper care some places are so expensive you can't afford to bring your animals in and that's why people even though they don't want to the animals have to suffer the women in there were so caring they came out and informed me step-by-step what was going on with my baby/ pet they also are very emotional they could feel my sadness I definitely would recommend this place to everyone and I have plenty of pets they will be my new veterinarian Thank You all for making what was a sad visit easier for me. Read Less
Andrea Lamb
5 Nov 2017
REPORT
My dog Sully has severe anxiety going to the vet. All the employees at McGrath do everything in their power to help him with his stress and give him the best care possible. They are caring and suppo... Read More
My dog Sully has severe anxiety going to the vet. All the employees at McGrath do everything in their power to help him with his stress and give him the best care possible. They are caring and supportive of the pet owners too! We have had rabbits, guinea pigs, cats and dogs and McGrath is THE place to take our furry friends for the best care possible. Read Less
Carol Minteer
2 Nov 2017
REPORT
Are you kidding? If you have pets,why would you consider going anywhere else? Wouldn’t you want top notch care with a vet with a pleasing oersonality? I have been with McGrath for over 25 years and wi... Read More
Are you kidding? If you have pets,why would you consider going anywhere else? Wouldn’t you want top notch care with a vet with a pleasing oersonality? I have been with McGrath for over 25 years and will continue to go there even if my favorite Dr.Bruce is moving on.As to the increase in procedures, do you pay your own personal doctor for the best care you can get? Keep McGrath in busy, Read Less
Tabitha Redente
22 Oct 2017
REPORT
I pass two vet offices on my way to each appointment. It's not about how close they are, it's about how good they are. This place is great. They treat my dog extremely well. They try to cause the leas... Read More
I pass two vet offices on my way to each appointment. It's not about how close they are, it's about how good they are. This place is great. They treat my dog extremely well. They try to cause the least amount of stress for the dog. They don't have you come in unnecessarily, they book items together for your convenience. Awesome staff. Caring staff. Read Less
Robert M.
31 Jul 2017
REPORT
Not gonna go into details, but many people I know including myself have had bad experiences regarding this place. Go somewhere else, there's 100 better more competent veterinary places in the same sur... Read More
Not gonna go into details, but many people I know including myself have had bad experiences regarding this place. Go somewhere else, there's 100 better more competent veterinary places in the same surrounding area. Read Less
Annie B.
26 Jun 2017
REPORT
We woke up to our Yorkie today feeling under the weather, we called McGrath Hospital and got in right away (even though this was our first time). We were welcomed into a wonderful, friendly and clean ... Read More
We woke up to our Yorkie today feeling under the weather, we called McGrath Hospital and got in right away (even though this was our first time). We were welcomed into a wonderful, friendly and clean environment. We were greeted by Sheri, who I have to say was one of the most wonderful people I have ever met. She was very good with Optimus Prime (our fur baby) She gave us great advice for grooming, clipping nails, and also answered any questions we had. She was fun, very personable and always made Optimus prime feel comfortable, and even better us. We will be taking Both our dogs here from now because of her. She will be requested every time as well.Thank you Sheri, see you soon. Read Less
Mike K.
25 Jun 2017
REPORT
Been a long time customer. Spent 10k there over 15 years for 2 different pets.My cat disappeared 2 weeks after a check up there. They refused to take back unused flea & tick medicine. Also never even ... Read More
Been a long time customer. Spent 10k there over 15 years for 2 different pets.My cat disappeared 2 weeks after a check up there. They refused to take back unused flea & tick medicine. Also never even asked for my name or pets name to add info in their  computer Knowing the cat is no longer around.Just poor service. Even asked for a credit as we have a new pet arriving soon. Nope. Looks like middlesex animal hospital is the way to go after 15 years. Read Less
Nicolas T.
1 Jun 2017
REPORT
I came in with my dog Serena for an international health certificate, which really isn't a common thing in Massachusetts, and everyone, from the receptionist to the vet and her assistant. They were ex... Read More
I came in with my dog Serena for an international health certificate, which really isn't a common thing in Massachusetts, and everyone, from the receptionist to the vet and her assistant. They were extremely thorough and very comforting and friendly, with both me andnmy dog. If I lived anywhere near them, I would absolutely make them my go to vet! Read Less
Jessica S.
14 Apr 2017
REPORT
My fiancee and I recently visited McGrath Animal Hospital to put my beloved 20 year old kitty Scout to sleep. I followed Dr. Michael Goldstein there as he had always been Scout's veterinarian when I w... Read More
My fiancee and I recently visited McGrath Animal Hospital to put my beloved 20 year old kitty Scout to sleep. I followed Dr. Michael Goldstein there as he had always been Scout's veterinarian when I was a vet tech at a different hospital. Putting a pet to sleep is never an easy decision or act and I was nervous about having staff that I had never met before for such an intimate and vulnerable moment. However, they were nothing short of amazing. The staff immediately recogized how visibly broken up we were and put us right in a room. They were warm, kind, sincere, genuine, and compassionate. They made me feel as comfortable in that situation as you can be and that made me feel better because i knew ot would carry over into the care of Scout. They gave me space and time but were right there when I needed and was ready. I can not thank them enough for making this sad day have a bright spot. Read Less
Lonnie McCaffrey
23 Feb 2017
REPORT
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, ... Read More
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, they have been excellent with customer service. Dr. McGrath is an awesome surgeon and true professional and staff have been great. Would highly recommend. Read Less
Lonnie M.
23 Feb 2017
REPORT
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, ... Read More
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, they have been excellent with customer service. Dr. McGrath is an awesome surgeon and true professional and staff have been great. Would highly recommend. Read Less
Erica Spicer
14 Feb 2017
REPORT
Love McGraths and everyone there. They love my girls and are so sweet with them, and my girls actually love going there. Besides health care, we also board them there and have never had any issues. T... Read More
Love McGraths and everyone there. They love my girls and are so sweet with them, and my girls actually love going there. Besides health care, we also board them there and have never had any issues. The girls come home tried and happy. The staff at McGraths have helped us through 3 ACL repairs amongst other chronic issues. Dr Green is amazing and really cares about our girls. She is always 100% honest and straight forward with us. Pricing for everything from the boarding to general care is reasonable compared to other vets in the area. It may be a little more expensive but I feel like the care they get is worth it. Read Less
Stephanie Perino
21 Jan 2017
REPORT
Dr. Bruce has been taking care of my 9 year old Australian Shepherd, Floyd, since he was 1. He's pretty protective of me and doesn't appreciate when strangers come near us. Dr. Bruce and the rest of... Read More
Dr. Bruce has been taking care of my 9 year old Australian Shepherd, Floyd, since he was 1. He's pretty protective of me and doesn't appreciate when strangers come near us. Dr. Bruce and the rest of the staff are so great with him. We have a system down now, were Dr. Bruce takes his leash and examines him in the back without me. I can always hear them telling him how brave he is and how handsome he is - it's absolutely adorable. Floyd and I are so lucky to have her as his conventional Vet. She's so great with him and I completely trust her with my boy. Thanks Dr. Bruce for all that you've done for Floyd and I! Read Less
Leslie Warnock
21 Jan 2017
REPORT
After going to McGrath Animal Hospital since it was 1st opened when I was a child with my grandparents poodles I can't not believe what has just happened to me. My son called me to tell me he just ca... Read More
After going to McGrath Animal Hospital since it was 1st opened when I was a child with my grandparents poodles I can't not believe what has just happened to me. My son called me to tell me he just came by the house. My senior Cairn terrier Roxy greeted him and was very excited. She suddenly fell over and was thrashing. I immediately headed home and called our lifetime vet! I was told that they are opened until 4:00, it was currently about 2:00 and that they could NOT see my dog, their patient since she was a puppy, now 13. I know that they have changed ownership but if this is how they are going to treat life long patients i am done. This would not have happened under the old ownership! Totally unacceptable and I will never bring my 2 dogs there again. Read Less
Will Decareau
29 Nov 2016
REPORT
Simply the best I've always had a good experience & my dogs have always loved them can't ask for more
Anna Shelbaer
19 Nov 2016
REPORT
I LOVE Dr. Bruce. I have gone to McGrath for 14 years now. Specifically Dr. Bruce. Both Cats and Dogs. Dr. Bruce is kind and caring with my pets, they love her. I had one cat that when he had his... Read More
I LOVE Dr. Bruce. I have gone to McGrath for 14 years now. Specifically Dr. Bruce. Both Cats and Dogs. Dr. Bruce is kind and caring with my pets, they love her. I had one cat that when he had his 1st set vaccines 13 years ago as a baby, he had an allergic reaction an almost died, McGrath took him right in and got him back to normal very quickly. After that, Dr. Bruce advised that he come in for future shots in stages. So his annual vaccines were always 3 visits instead of 1. This meant I was taking her time 3 times instead of once but she would always only charge me for the 1 visit. I have found McGrath to be a little more expensive than other vets and I actually switched vets for a short while trying to save money, but I went back. I would highly recommend Dr. Bruce if you are looking for someone that actually CARES about your pet. I really don't think it's just a paycheck to her. Read Less
Luke F.
4 Nov 2016
REPORT
TERRIBLE CUSTOMER SERVICE. I used to love taking my animals here too. This review is 100% truthful and I am completely fed up with the ignorance the staff has. This place has turned into a straight pr... Read More
TERRIBLE CUSTOMER SERVICE. I used to love taking my animals here too. This review is 100% truthful and I am completely fed up with the ignorance the staff has. This place has turned into a straight profit munger. Every time I go in I'm faced with a multiplex of unnecessary tests, pills, vaccines, etc. I literally have to explain "we are ONLY here for this" and then they proceed to trim nails, clean ears, right in front of me even after I've explained we are adults and do that on our own. We don't need to vacuum more money out of our pockets to pet our puppy. Thanks. My wife went in there with our sick puppy and they robbed her. A simple visit turned into well over $300 for under 15 minutes of care NOT including labs. They give her a list of junk telling her when we get our dog fixed it will be over $700. I look down at the "estimate" and there's everything and the kitchen sink that he's already had including a full year of whatever BS they force on people - including if we want him to be microchipped. HE IS ALREADY MICROCHIPPED. We came in to see them with his entire life in a folder with the documented receipt and chip number. Another thing: they committed an act of FRAUD on my account allowing my ex to use and CHARGE my account without her ever being on my account in the first place. I then spend 5 business days attempting to resolve this issue... I give them all her information and say they are assuming the responsibility and will take care of it on their own. I just now received another bill with interest for this fraudulent charge. On a serious and calm note considering how frustrated I am... Hear me out. GO ELSEWHERE. They rob you and pray on people who don't know better. My rating (and you can check my other honest reviews I write) for this place is a huge F. Take a hike McGreedy's Animal Hospital, I'm DONE with you all. Read Less
Annie M.
1 Nov 2016
REPORT
My dog, a medium size German shepherd/ lab mix, was a patient of McGraths Animal hospital for over 13 years. She was a very healthy puppy and didn't require anything beyond checkups. The last few year... Read More
My dog, a medium size German shepherd/ lab mix, was a patient of McGraths Animal hospital for over 13 years. She was a very healthy puppy and didn't require anything beyond checkups. The last few years she has needed arthritis medication. When she was first prescribed, they never wrote to give with food so she was sick until they called to tell us their mistake. Over the last 2 years we've struggled to pick up her medication refills, not for financial issues, but because McGraths wouldn't rewrite the prescription until she was reexamined or sometimes they just forgot. She would go without her medication in pain for a few days while we waited for an appointment or a refill to go through. This would occur every couple of months, full examine charge, until we threatened to leave. I thought about switching so many times but I thought it might be more traumatic for my dog because she already hates going; at least she was familiar with this place. The worst part was recently. My dog had been acting strange for a few days and then stopped eating and drinking. I woke up and she had been sick in the house and then hid in the woods all day; even after many attempts to coax her in. I called McGraths Hospital and told them my dog had not been eating, was sick in the house this morning, and had been hiding in the yard for over 6hrs. McGraths was annoyed by the phone call and said they were "booked for the night" and to try somewhere else. I stressed it was an emergency and they said sorry try in the morning. I called another animal hospital in Billerica, Middlesex County Animal Hospital, around 4:45 and they said we could be seen by 5:30. McGraths Hospital then called me back and said that the doctor would see me, only if I hurried. Hurried? My dog had been going there for 13 years and was facing the end of her life. Whatever she needed was NOT going to be hurried.I went to Middlesex County Animal Hospital and had THE BEST experience. Even though I found out my dog was in kidney failure and needed to be put down, I was so happy it was there and NOT MCGRATHS. The people who worked with us the whole time you could tell loved their jobs and genuinely felt for me during this difficult time. From start to finish my precious pup was treated with care and kindness. As I was walking out after saying goodbye to my pup, the vet assistant assured me she would be in the best hands and not to worry. I'm SO grateful for this wonderful place. In the future I will only recommend or take my animals here. Read Less
Taryn A.
21 Oct 2016
REPORT
My hound dog, Copper, has been going to this vet for a couple years now. We've only had to bring him for his yearly checkups where he gets a complimentary nail trim and is showered with affection duri... Read More
My hound dog, Copper, has been going to this vet for a couple years now. We've only had to bring him for his yearly checkups where he gets a complimentary nail trim and is showered with affection during his "stressful" visit. The veterinarians here are very caring, compassionate people. I've always felt they put Coppers best interest ahead of anything else. Unfortunately our last visit was a stressful one. Coppers regular vet wasn't in office but we needed to take him in as he was vomiting and very weak. They saw us immediately and took great care of Copper. They could see we were stressed out and upset as this was our first emergency with our dog and they took the time to talk to us and explain our options. We ended up having to take him to the emergency hospital where he was treated but the veterinarian from McGrath called us a couple days later to check on Copper. That kind of care is what you want when your dog is family to you. Knowing that they took the time to check up on him meant a lot to us and we continue to recommend these vets to everyone. Read Less
Charlene Lear
12 Oct 2016
REPORT
The Staff and doctors here are fantastic! Always so friendly and helpful and awesome with my furbabies. I can't thank them enough for all they do. They put your mind at ease and are just wonderful.
Richard Merluzzo
10 Oct 2016
REPORT
I Took my 12 year old cat that had only seen a vet once in her life and then was an indoor cat for 12 years. Then we moved into a house with 3 other cats and a 75 LB dog. McGrath Animal hospital was ... Read More
I Took my 12 year old cat that had only seen a vet once in her life and then was an indoor cat for 12 years. Then we moved into a house with 3 other cats and a 75 LB dog. McGrath Animal hospital was fantastic !!! They gave my cat all her shots and was able to trim her nails without sedating her. (something I did not think was passible). This not only saved me a lot of money but was much better for the animal. I can not thank the vets and the entire staff enough. Everyone I came in contact with was friendly and professional. Thank you so much the entire staff and McGrath I would trust them anytime with my pet. Rick Read Less
Andrea Toomey
14 Sep 2016
REPORT
We love the staff at McGrath- they are so kind and compassionate and have taken great care of our cats and dog. The compassion they showed when helping out dog pass over the rainbow bridge will never ... Read More
We love the staff at McGrath- they are so kind and compassionate and have taken great care of our cats and dog. The compassion they showed when helping out dog pass over the rainbow bridge will never be forgotten- thank you all from the bottom of our hearts Read Less
Elaine Kunicki
8 Aug 2016
REPORT
I have trusted McGrath Animal Hospital with my dogs. Although they have past most recent 1 year coming up, I appreciate their attentiveness and the caring of Dr. Green, she became Bailey's primary car... Read More
I have trusted McGrath Animal Hospital with my dogs. Although they have past most recent 1 year coming up, I appreciate their attentiveness and the caring of Dr. Green, she became Bailey's primary care physician. Read Less
Barbara Langan
31 May 2016
REPORT
Dr Bruce is the BEST and I hope that she never leaves. If she does we will follow her! She is the only one that can handle my LucyFur!
Kathleen Henry
19 May 2016
REPORT
I have had nothing but terrible experiences. I have taken my dog there on numerous occasions and after making a big deal about how they cannot refill his med prescription for a hot spot that they have... Read More
I have had nothing but terrible experiences. I have taken my dog there on numerous occasions and after making a big deal about how they cannot refill his med prescription for a hot spot that they have seen multiple times and diagnosed, I have left the office. Even after a short period of time, they still want him to "come in for a visit to get evaluated and diagnosed", after they just diagnosed it!! Aka after we come in for a 300 visit for the same exact thing they just diagnosed they will refill the meds. The whole 5 minute 300 dollar visit... To tell us the same thing. It's sad that they only value the dollar and not their patients. Very unfortunate. Do not bring your animals there! Read Less
H L.
9 May 2016
REPORT
I was okay going to this vet since my bfs family has been bringing their dog for a long time here. I just got a puppy yr n half ago n ever since I got him, I have been bringing him here. Recently he g... Read More
I was okay going to this vet since my bfs family has been bringing their dog for a long time here. I just got a puppy yr n half ago n ever since I got him, I have been bringing him here. Recently he got neutered. I have called and make sure to get all the information possible before bringing my dog in. I told him what kind of procedure my dog was getting and double checked if he will be getting any meds after the surgery, and I was told no. No ibprofen, and no pain killers. On the day of the surgery he was dropped off early in the monring and picked up in the afternoon. When I got there, the staff said to other staffs, "they are here to pick up the dog" instead of saying they are here to pick up "Name of the dog". It didn't sound pleasing for them to say they are here to pick up "the dog". They have given me pain killers for my dog when I picked him up when I was told nothing will be given to him after. After I got home, I was taking care of my dog and noticed his nails has been cut They have cut his nails without letting us know which I think is not right for someone to do to someone elses pet. It has been cut very short, and the person who cut it has cut into his pink spots and the angle wasn't even the correct angle on top of that it wasn't cut smoothly, there was layers of his nails dangling off his current nail . I was very upset, he was in so much pain on top of that they took advantage of him when he was knocked out to cut his nails very short to the point they had cut the pink part ( I am pretty sure it bleed) . I have called the vet asking to speak to the doctor who owns the vet and instead I get a call back from the front desk manager. I told her everything again, and that I was very upset. She said to me, 'what do you want me to do about it?' And didn't even apologize for what they have done. She said after, everytime my dog goes there that he gets his nails cut for free which isnt true because the 2 times he went before that, they didnt cut his nails. From what I have experienced, the front desk manager doesn't seem like a polite person. During the phone call conversation, she didn't even apologize once. I am sure that the short nailed botherd my dog. I always scratch him on his legs and when I got closer to his paws, his been freaking out. I will not bring my dog here again and don't recommend others to bring their pets here. Their customer service is not good. I wish I could post up pictures of his nails. Read Less
Eitan Check
19 Apr 2016
REPORT
My friend uses McGrath's and gave them high remarks, so when I adopted my dog, the first dog I've ever owned, I came here first. Sadly I will never be returning. I scheduled a general visit to make su... Read More
My friend uses McGrath's and gave them high remarks, so when I adopted my dog, the first dog I've ever owned, I came here first. Sadly I will never be returning. I scheduled a general visit to make sure everything is in order with my new pet and that he's healthy. The vet spent approximately five minutes with me and my dog (not an exaggeration) and checked a few things, and clipped his toenails (without asking). She asked no questions about diet, poop regularity/consistency, didn't look in his eyes or mouth, gave no feedback on what I should expect, or really any substantial advice whatsoever beyond recommending the Lyme vaccine. $130 later (including office visit fee + fecal & giardia tests) I left the office very confused, but having never been to a vet I didn't really know what to expect or what questions I should have asked. I called up some friends to ask what I should have expected, and was shocked to hear how little care the vet here seemed to show, ESPECIALLY with a new patient coming in with minimal history and a known preexisting virus. No recommendation for heartworm preventive, no advice on the virus he had, no nothing. I don't believe in second chances when it comes to the care of living beings; I switched vets and am MUCH happier elsewhere. Read Less
alyce m.
13 Apr 2016
REPORT
We have been coming to McGraths for 20+ years and our regular visits are with Dr. Kaplan, who is a animal person and also a people person.  Due to emergencies we have also seen Drs. Bruce, Meehan and ... Read More
We have been coming to McGraths for 20+ years and our regular visits are with Dr. Kaplan, who is a animal person and also a people person.  Due to emergencies we have also seen Drs. Bruce, Meehan and Greene.  All have been very through and gentle when dealing with our dogs. Throughout the years we  have had eight dogs taken care of here.  In one case they somehow saved one of my furbabies who was anaphylactic shock.   I am sorry to see the negative reviews.  The only trouble we have ever experienced is with some of the front desk staff who were clearly not animal or people friendly.  This was never true until the past few years and it is not appreciated by me and obviously others .Perhaps Dr. McGrath and Dr. Kaplan will read some of these reviews and have sensitivity training for current staff and any new staff they hire. Read Less
sandra maciver
4 Apr 2016
REPORT
Mary Leach
25 Mar 2016
REPORT
McGrath Animal Hospital has been caring for my Ggi for her entire life (8 months so far) and has been excellent. The staff is compassionate, warm and true cat whisperers. Recommend highly.
Mike Pedi
23 Jan 2016
REPORT
He way they care for and console the animal.and people.
Grande pollo
5 Jan 2016
REPORT
Their vets are okay, but the techs and front desk personnel are not geared toward customer service. After witnessing two separate incidents in the waiting room, I changed vets.
Jaime O'Rourke
8 Feb 2015
REPORT
My almost 2 year old cat was all blocked up and wasn't going to the bathroom, and wasn't feeling so hot. Even though they were booked for the day they squeezed me in with an emergency appointment. He ... Read More
My almost 2 year old cat was all blocked up and wasn't going to the bathroom, and wasn't feeling so hot. Even though they were booked for the day they squeezed me in with an emergency appointment. He got put on a diet of dry and wet urinary tract formula and ever since his appointment he has been going to the bathroom just fine and I am so thankful! They're great and really helped my little guy! Read Less
M P.
30 Nov 2014
REPORT
I have been a client of Dr. Bruce for over 14 years, she is a great vet and I love her this review is not any reflection of her abilities to care for your animals. This review is a reflection of how M... Read More
I have been a client of Dr. Bruce for over 14 years, she is a great vet and I love her this review is not any reflection of her abilities to care for your animals. This review is a reflection of how Mcgrath's principal owners treat their clients of over 14 years. I have been coming to this practice for a long time now, through various commutes that now have extended my commute to over 25 miles but I continue to come to them. Until recently I have never had any issues with most of the front end staff either. The recently hired some new faces, and one in turn decided to have it out with me over the phone. Their customer service especially for a long time client is trash, I had a cat that needed some critical care and testing which has amounted to over 500.00 in charges before she passed.Which upon agreement with the vet practice because i have been coming their for years allowed me to break up the balance into payments which a lot of practices do if you have been coming to them for a long time. They have been getting regular payments as agreed until I tried contacting them yesterday.I had a cat that was potentially passing away, loosing weight all the signs of cancer, so I called to book an appointment. About 30 minutes later, i received a call from a "woman" saying the principal owner (Dr. Kaplan) has decided to refuse care until i walk in with the full balance and pay for it before my animal was seen.This was not the arrangement setup with the vet practice a few months ago. I was going to pay cash for that visit, and they were going to get another payment on monday. But NO, they refused to see my animal, mind you this cat is sick and needs to be seen right away. This just proves that the principal owners care more for the $$ than animals.The woman who spoke to me on the phone was being belligerent and rude, I told her miss quiet down for a minute, she said excuse me and decided to hang up on my face. There was no swearing nothing on my behalf, and she refused to release my records for my sick animal. I had to call back and speak with Nancy who then went back to the principal owner to get my records released to care for my sick animal. Nancy and Dr. Bruce are great, however after Dr. Kaplan's disgusting actions over a small balance with a long term client is immoral and wrong.It's obvious that he does not care for the animal's it's just how much cash is pumped into the vet clinic, and what can you do to affect their bottom line. Its a shame, I really think Dr. Bruce should break out on her own, I think she would take 1/2 of their client base right out the window. Most places would bend over backwards to have a customer that is so loyal to them for 14 years. But no they don't give a care in the world.It seems from all the other reviews people love Dr. Bruce as well.  Well this is the end of the line for me at this practice, after being treated like this, I am going to leave and go to another vet. Disgusting behavior Dr. Kaplan and your back office staff should be ashamed of yourselves. Once the balance is paid in full I expect you to release any and all vet records. Read Less
guest519
11 Feb 2013
REPORT
Now, to my review of mcGrath Animal Hospital. After my cat died, I wanted a "special Needs" kitten. I found one through Billerica Cat Care Coalition. He has some damage to his eye & he has feline herp... Read More
Now, to my review of mcGrath Animal Hospital. After my cat died, I wanted a "special Needs" kitten. I found one through Billerica Cat Care Coalition. He has some damage to his eye & he has feline herpes otherwise called Cat Flu. Like people, outbreaks are triggered in times of stress. BCCC uses McGrath & had taken him to opthamologists & his condition was controlled. BCCC had prepaid for his neuter through McGrath so I took him there. I told them he had had his next few sets of distemper booster & ONLY needed his rabies vaccine with the neuter. I should have been charged $27.00 for the rabies. After going through half a dozen people between drop off and pick up and trying to explain to them he ONLY needed rabies, they still doubted me & went & got Dr. Bruce. I told her why he only needed rabies and she understood. She said "we'll go do that now." I assumed that met they had not done anything to him in the past nine hours since his surgery was finished which was fine. It was actually preferable, his first priority needed to be keeping stress down. Dr. Bruce then proceeded to tell me how she had examined his eye and there was no new damage. Im thinking "ok, thats nice of you," she then tells me she stained his eye and he was quite skittish and scared but that I "seemed to have it under control." At this point I'm thinking "ok, well she wanted to do a follow up, no biggie, shes thorough." They tell me my total is 86.50, I write a check & leave. It wasn;t until I got home that I realized I had not only been charged $27 for the rabies, but $60 for an office visit!! I never wanted an office visit! If I was going to pay for an office visit I would have brought him to Nashoba or his eye specialist. I would totally understand if Dr. Bruce had seen something in his eye which needed attention, by all means, do what you need to, I would also understand if she was the one who treated him as a kitten & referred him to a specialist & just wanted to do a follow up, but nope, that was Dr. Greene. Basically, when I refused further vaccines they could charge me for, she searched his chart & said "heres a money making issue!!!" If this were all I would even understand. I know they need to make money, but do NOT do it if it means sacrificing the well-being of my cat. His eye doctor had given very specific instructionss regarding his eye during his neuter, "DO NOT STRESS HIM TO PREVENT OUTBREAKS/INFECTIONS!!!"Dr. Bruce told me his eye would be "runnier than normal for a few days." That makes it hard to moniter his condition impartially, but in the past 96 hours, his eye has gotten WORSE!I don't know if its only stress-driven or an allergic reaction but he has been continually sneezing for four days now (more than 10x an hour). I call & get nowhere. I have had him long enough I know what to look for & I know this is bad. She should have never touched him without consent, then had the nerve to charge me???She was very patient & willing to answer questions, I'll admit that. But what good is answering questions if she's giving you the wrong answers??? People keep saying how "they know my dogs name & tails wag when they go in there." Rule 101 of working in a vets office is "know whos coming in next." They pull a chart and KNOW your dogs name because thats their job. Run into them on the street and see if they know then. As for wagging tails, most dogs wag their tails when they enter anywhere with other dogs, (even my dogs do & theyre not friendly.) If your child likes a terrible pediatrician would you bring them back just because? I tried very hard to have a positive experience here, I just couldnt. The staff was friendly and some were competent but its a crap shoot. Read Less
ladeeraven
20 Jan 2011
REPORT
My husband and I have a 9 year old Bluetick Coonhound with a bad leg and a delicate digestive tract. Dr. Bruce has taken care of him since we adopted him at 10 months old. She is thorough and loves ou... Read More
My husband and I have a 9 year old Bluetick Coonhound with a bad leg and a delicate digestive tract. Dr. Bruce has taken care of him since we adopted him at 10 months old. She is thorough and loves our sloppy old hound.  We also have an energetic 3 year old Majestic Tree hound. You don't see many hounds on the suburbs so it was nice to find a Vet that was comfortably familiar with the breeds.Sent from my iPhone Read Less
steven1963
17 Sep 2009
REPORT
we brought our youngest cat bob to the vet and dr bruce looked at bob and said he was dehydrated poked him in the but [yuck] and gave him a shot brought him home in 1 day he was back to his old self ... Read More
we brought our youngest cat bob to the vet and dr bruce looked at bob and said he was dehydrated poked him in the but [yuck] and gave him a shot brought him home in 1 day he was back to his old self [pain in the a**] was wesome to have him back that was two years ago our other cat luna was sick last week not eating or poopin so we decided to bring her to mcgrath cause they did such a good job on bob so when we got to the vets they all wanted to pet luna such a cute cat then when dr bruce examind her she did the squeeze the bum thing[yuck] tlk to us telling what she was doing all the time took some xrays blood work than came out to explain what was wrong with luna [uti]gave us some medicine and we brought her back and she is starting to get back to usual now all we have to do is bring our other cat there toby but he is doing good thanks again doctor bruce awesome job 2009 Read Less
junie7angel
6 Oct 2007
REPORT
On 3/26/07 my husband and I took Angel our 7 year old cat to an emergency animal hospital, it was a Sunday morning, and McGrath's animal hospital wasn't open. She was severely constipated, and would ... Read More
On 3/26/07 my husband and I took Angel our 7 year old cat to an emergency animal hospital, it was a Sunday morning, and McGrath's animal hospital wasn't open. She was severely constipated, and would hunch over, which looked like she was in pain, or extremely uncomfortable. They took all kinds of tests, blood, urine, x-rays, they said everything looked good, with the exception of her being dehydrated, and one kidney seemed hard. So they kept her over night on IV to hydrate her, along with enemas during that night to help move her bowels. The next morning we picked her up, and they prescribed a stool softener, and they also wanted us to follow up on an appointment with our Vet. The following week we took her to McGrath's for her follow up, and Dr. Bruce was the Veterinarian that did the exam. She did no further tests on Angel.. She just felt to see if there were still a lot of feces and prescribed medication to help strengthen her colon muscle so it would regulate Angel. She also told us she might need surgery on her colon and she would need these meds for the rest of her life. So our only worry at that time was that she might have to have colon surgery. In mid-June we needed more meds for Angel and my husband picked them up at McGrath's, and when he did, they just said if there is any change with Angel to give them a call. Angel was having a difficult time taking the meds and we were not able to give her the full dosage that was prescribed. It was about three or four days later and Angel didn't seem herself, she seemed depressed, kept to herself, but she still had a good appetite. So, we thought she was having trouble moving her bowels again; it was hard to tell how regular she was, since we have two other cats. We made an appointment on July 21st. with Dr. Bruce and on the way to McGrath's, Angel's body was shutting down in my arms. My husband and I were in total shock and disbelief! When we arrived to McGrath's, Dr. Bruce immediately put Angel on an IV, it was only then..at that appointment that Dr. Bruce took x-rays, which showed one kidney completely deteriorated and the other one was just starting to. For two days McGrath kept Angel on IV, and when we took her home, she had numerous tumors in her mouth, and was so weak she could barely stand. For the next twelve days we did everything we possibly could do, we even gave Angel fluids from an IV at home; we even had to hand feed her. On August 6th, Angel gave up her fight it was four days before her 8th birthday. Since Angel's passing, my husband called Dr. Bruce in a two-week period, several times without a response. We just wanted answers, we felt we were mislead, what made matters worse is when Dr. Bruce would not return any of our calls. To this day, we often wonder that if Dr. Bruce had done more tests, and thoroughly examined Angel, maybe we could have caught this disease in its early stages. Angel could of lived a normal comfortable life and still be with us for a few more years. Angel was very special to us, she was our baby girl, it's still very painful to think of what she went through and the emotional rollercoaster we've been through since that last visit to McGrath's Hospital. We feel that Veterinarians need to educate people on kidney disease, and if they feel they're not capable of treating this disease, they need to let the owners know how serious and fatal this can be. But most importantly they should recommend a Specialist who can handle it and has the ability to treat this disease. There should be pamphlets handed out to owners of pets, who have any potential of getting this horrible disease, so they can know what signs to look for. Unfortunately, it's too late for Angel but hopefully her story will save others, so they won't have to go through what she did. Read Less
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(978) 667-2194
31 Lexington Road
Billerica Massachusetts 01821
Business Hours
Monday
Mon
10:00AM-19:00PM
Tuesday
Tue
10:00AM-18:00PM
Wednesday
Wed
09:00AM-20:00PM
Thursday
Thu
10:00AM-19:00PM
Friday
Fri
09:00AM-18:00PM
Saturday
Sat
08:00AM-14:00PM
Sunday
Sun
09:00AM-14:00PM
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Mc Grath Animal Hospital

Billerica, Massachusetts
(42)
31 Lexington Road
Billerica Massachusetts 01821
Monday
10:00AM-19:00PM
Tuesday
10:00AM-18:00PM
Wednesday
09:00AM-20:00PM
Thursday
10:00AM-19:00PM
Friday
09:00AM-18:00PM
Saturday
08:00AM-14:00PM
Sunday
09:00AM-14:00PM
Janice B
25 Jun 2018
REPORT
My animals are well taken care of. Staff is not good about returning calls
Joe Hollyday
18 Jun 2018
REPORT
I had to say good by to my furry friend Scamp. Everyone at McGrath was so compassionate and supportive. I really appreciate how they took care of me and of Scamp. Very caring and supportive people her... Read More
I had to say good by to my furry friend Scamp. Everyone at McGrath was so compassionate and supportive. I really appreciate how they took care of me and of Scamp. Very caring and supportive people here. Read Less
David Wood
14 May 2018
REPORT
Best animal hospital we have attended. Staff is great and we feel very welcomed every time we visit.
Dodie Myra
14 Apr 2018
REPORT
Everyone there is so caring and helpful. Couldn't be any better for me
Deborah Panetta
18 Feb 2018
REPORT
This place is fabulous first of all I was late for my appointment they still took me .. (not recommending you be late ) there fees for services were the cheapest I found. So obviously this place want... Read More
This place is fabulous first of all I was late for my appointment they still took me .. (not recommending you be late ) there fees for services were the cheapest I found. So obviously this place wants you to be able to afford to bring your pets in to get proper care some places are so expensive you can't afford to bring your animals in and that's why people even though they don't want to the animals have to suffer the women in there were so caring they came out and informed me step-by-step what was going on with my baby/ pet they also are very emotional they could feel my sadness I definitely would recommend this place to everyone and I have plenty of pets they will be my new veterinarian Thank You all for making what was a sad visit easier for me. Read Less
Andrea Lamb
5 Nov 2017
REPORT
My dog Sully has severe anxiety going to the vet. All the employees at McGrath do everything in their power to help him with his stress and give him the best care possible. They are caring and suppo... Read More
My dog Sully has severe anxiety going to the vet. All the employees at McGrath do everything in their power to help him with his stress and give him the best care possible. They are caring and supportive of the pet owners too! We have had rabbits, guinea pigs, cats and dogs and McGrath is THE place to take our furry friends for the best care possible. Read Less
Carol Minteer
2 Nov 2017
REPORT
Are you kidding? If you have pets,why would you consider going anywhere else? Wouldn’t you want top notch care with a vet with a pleasing oersonality? I have been with McGrath for over 25 years and wi... Read More
Are you kidding? If you have pets,why would you consider going anywhere else? Wouldn’t you want top notch care with a vet with a pleasing oersonality? I have been with McGrath for over 25 years and will continue to go there even if my favorite Dr.Bruce is moving on.As to the increase in procedures, do you pay your own personal doctor for the best care you can get? Keep McGrath in busy, Read Less
Tabitha Redente
22 Oct 2017
REPORT
I pass two vet offices on my way to each appointment. It's not about how close they are, it's about how good they are. This place is great. They treat my dog extremely well. They try to cause the leas... Read More
I pass two vet offices on my way to each appointment. It's not about how close they are, it's about how good they are. This place is great. They treat my dog extremely well. They try to cause the least amount of stress for the dog. They don't have you come in unnecessarily, they book items together for your convenience. Awesome staff. Caring staff. Read Less
Robert M.
31 Jul 2017
REPORT
Not gonna go into details, but many people I know including myself have had bad experiences regarding this place. Go somewhere else, there's 100 better more competent veterinary places in the same sur... Read More
Not gonna go into details, but many people I know including myself have had bad experiences regarding this place. Go somewhere else, there's 100 better more competent veterinary places in the same surrounding area. Read Less
Annie B.
26 Jun 2017
REPORT
We woke up to our Yorkie today feeling under the weather, we called McGrath Hospital and got in right away (even though this was our first time). We were welcomed into a wonderful, friendly and clean ... Read More
We woke up to our Yorkie today feeling under the weather, we called McGrath Hospital and got in right away (even though this was our first time). We were welcomed into a wonderful, friendly and clean environment. We were greeted by Sheri, who I have to say was one of the most wonderful people I have ever met. She was very good with Optimus Prime (our fur baby) She gave us great advice for grooming, clipping nails, and also answered any questions we had. She was fun, very personable and always made Optimus prime feel comfortable, and even better us. We will be taking Both our dogs here from now because of her. She will be requested every time as well.Thank you Sheri, see you soon. Read Less
Mike K.
25 Jun 2017
REPORT
Been a long time customer. Spent 10k there over 15 years for 2 different pets.My cat disappeared 2 weeks after a check up there. They refused to take back unused flea & tick medicine. Also never even ... Read More
Been a long time customer. Spent 10k there over 15 years for 2 different pets.My cat disappeared 2 weeks after a check up there. They refused to take back unused flea & tick medicine. Also never even asked for my name or pets name to add info in their  computer Knowing the cat is no longer around.Just poor service. Even asked for a credit as we have a new pet arriving soon. Nope. Looks like middlesex animal hospital is the way to go after 15 years. Read Less
Nicolas T.
1 Jun 2017
REPORT
I came in with my dog Serena for an international health certificate, which really isn't a common thing in Massachusetts, and everyone, from the receptionist to the vet and her assistant. They were ex... Read More
I came in with my dog Serena for an international health certificate, which really isn't a common thing in Massachusetts, and everyone, from the receptionist to the vet and her assistant. They were extremely thorough and very comforting and friendly, with both me andnmy dog. If I lived anywhere near them, I would absolutely make them my go to vet! Read Less
Jessica S.
14 Apr 2017
REPORT
My fiancee and I recently visited McGrath Animal Hospital to put my beloved 20 year old kitty Scout to sleep. I followed Dr. Michael Goldstein there as he had always been Scout's veterinarian when I w... Read More
My fiancee and I recently visited McGrath Animal Hospital to put my beloved 20 year old kitty Scout to sleep. I followed Dr. Michael Goldstein there as he had always been Scout's veterinarian when I was a vet tech at a different hospital. Putting a pet to sleep is never an easy decision or act and I was nervous about having staff that I had never met before for such an intimate and vulnerable moment. However, they were nothing short of amazing. The staff immediately recogized how visibly broken up we were and put us right in a room. They were warm, kind, sincere, genuine, and compassionate. They made me feel as comfortable in that situation as you can be and that made me feel better because i knew ot would carry over into the care of Scout. They gave me space and time but were right there when I needed and was ready. I can not thank them enough for making this sad day have a bright spot. Read Less
Lonnie McCaffrey
23 Feb 2017
REPORT
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, ... Read More
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, they have been excellent with customer service. Dr. McGrath is an awesome surgeon and true professional and staff have been great. Would highly recommend. Read Less
Lonnie M.
23 Feb 2017
REPORT
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, ... Read More
We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, they have been excellent with customer service. Dr. McGrath is an awesome surgeon and true professional and staff have been great. Would highly recommend. Read Less
Erica Spicer
14 Feb 2017
REPORT
Love McGraths and everyone there. They love my girls and are so sweet with them, and my girls actually love going there. Besides health care, we also board them there and have never had any issues. T... Read More
Love McGraths and everyone there. They love my girls and are so sweet with them, and my girls actually love going there. Besides health care, we also board them there and have never had any issues. The girls come home tried and happy. The staff at McGraths have helped us through 3 ACL repairs amongst other chronic issues. Dr Green is amazing and really cares about our girls. She is always 100% honest and straight forward with us. Pricing for everything from the boarding to general care is reasonable compared to other vets in the area. It may be a little more expensive but I feel like the care they get is worth it. Read Less
Stephanie Perino
21 Jan 2017
REPORT
Dr. Bruce has been taking care of my 9 year old Australian Shepherd, Floyd, since he was 1. He's pretty protective of me and doesn't appreciate when strangers come near us. Dr. Bruce and the rest of... Read More
Dr. Bruce has been taking care of my 9 year old Australian Shepherd, Floyd, since he was 1. He's pretty protective of me and doesn't appreciate when strangers come near us. Dr. Bruce and the rest of the staff are so great with him. We have a system down now, were Dr. Bruce takes his leash and examines him in the back without me. I can always hear them telling him how brave he is and how handsome he is - it's absolutely adorable. Floyd and I are so lucky to have her as his conventional Vet. She's so great with him and I completely trust her with my boy. Thanks Dr. Bruce for all that you've done for Floyd and I! Read Less
Leslie Warnock
21 Jan 2017
REPORT
After going to McGrath Animal Hospital since it was 1st opened when I was a child with my grandparents poodles I can't not believe what has just happened to me. My son called me to tell me he just ca... Read More
After going to McGrath Animal Hospital since it was 1st opened when I was a child with my grandparents poodles I can't not believe what has just happened to me. My son called me to tell me he just came by the house. My senior Cairn terrier Roxy greeted him and was very excited. She suddenly fell over and was thrashing. I immediately headed home and called our lifetime vet! I was told that they are opened until 4:00, it was currently about 2:00 and that they could NOT see my dog, their patient since she was a puppy, now 13. I know that they have changed ownership but if this is how they are going to treat life long patients i am done. This would not have happened under the old ownership! Totally unacceptable and I will never bring my 2 dogs there again. Read Less
Will Decareau
29 Nov 2016
REPORT
Simply the best I've always had a good experience & my dogs have always loved them can't ask for more
Anna Shelbaer
19 Nov 2016
REPORT
I LOVE Dr. Bruce. I have gone to McGrath for 14 years now. Specifically Dr. Bruce. Both Cats and Dogs. Dr. Bruce is kind and caring with my pets, they love her. I had one cat that when he had his... Read More
I LOVE Dr. Bruce. I have gone to McGrath for 14 years now. Specifically Dr. Bruce. Both Cats and Dogs. Dr. Bruce is kind and caring with my pets, they love her. I had one cat that when he had his 1st set vaccines 13 years ago as a baby, he had an allergic reaction an almost died, McGrath took him right in and got him back to normal very quickly. After that, Dr. Bruce advised that he come in for future shots in stages. So his annual vaccines were always 3 visits instead of 1. This meant I was taking her time 3 times instead of once but she would always only charge me for the 1 visit. I have found McGrath to be a little more expensive than other vets and I actually switched vets for a short while trying to save money, but I went back. I would highly recommend Dr. Bruce if you are looking for someone that actually CARES about your pet. I really don't think it's just a paycheck to her. Read Less
Luke F.
4 Nov 2016
REPORT
TERRIBLE CUSTOMER SERVICE. I used to love taking my animals here too. This review is 100% truthful and I am completely fed up with the ignorance the staff has. This place has turned into a straight pr... Read More
TERRIBLE CUSTOMER SERVICE. I used to love taking my animals here too. This review is 100% truthful and I am completely fed up with the ignorance the staff has. This place has turned into a straight profit munger. Every time I go in I'm faced with a multiplex of unnecessary tests, pills, vaccines, etc. I literally have to explain "we are ONLY here for this" and then they proceed to trim nails, clean ears, right in front of me even after I've explained we are adults and do that on our own. We don't need to vacuum more money out of our pockets to pet our puppy. Thanks. My wife went in there with our sick puppy and they robbed her. A simple visit turned into well over $300 for under 15 minutes of care NOT including labs. They give her a list of junk telling her when we get our dog fixed it will be over $700. I look down at the "estimate" and there's everything and the kitchen sink that he's already had including a full year of whatever BS they force on people - including if we want him to be microchipped. HE IS ALREADY MICROCHIPPED. We came in to see them with his entire life in a folder with the documented receipt and chip number. Another thing: they committed an act of FRAUD on my account allowing my ex to use and CHARGE my account without her ever being on my account in the first place. I then spend 5 business days attempting to resolve this issue... I give them all her information and say they are assuming the responsibility and will take care of it on their own. I just now received another bill with interest for this fraudulent charge. On a serious and calm note considering how frustrated I am... Hear me out. GO ELSEWHERE. They rob you and pray on people who don't know better. My rating (and you can check my other honest reviews I write) for this place is a huge F. Take a hike McGreedy's Animal Hospital, I'm DONE with you all. Read Less
Annie M.
1 Nov 2016
REPORT
My dog, a medium size German shepherd/ lab mix, was a patient of McGraths Animal hospital for over 13 years. She was a very healthy puppy and didn't require anything beyond checkups. The last few year... Read More
My dog, a medium size German shepherd/ lab mix, was a patient of McGraths Animal hospital for over 13 years. She was a very healthy puppy and didn't require anything beyond checkups. The last few years she has needed arthritis medication. When she was first prescribed, they never wrote to give with food so she was sick until they called to tell us their mistake. Over the last 2 years we've struggled to pick up her medication refills, not for financial issues, but because McGraths wouldn't rewrite the prescription until she was reexamined or sometimes they just forgot. She would go without her medication in pain for a few days while we waited for an appointment or a refill to go through. This would occur every couple of months, full examine charge, until we threatened to leave. I thought about switching so many times but I thought it might be more traumatic for my dog because she already hates going; at least she was familiar with this place. The worst part was recently. My dog had been acting strange for a few days and then stopped eating and drinking. I woke up and she had been sick in the house and then hid in the woods all day; even after many attempts to coax her in. I called McGraths Hospital and told them my dog had not been eating, was sick in the house this morning, and had been hiding in the yard for over 6hrs. McGraths was annoyed by the phone call and said they were "booked for the night" and to try somewhere else. I stressed it was an emergency and they said sorry try in the morning. I called another animal hospital in Billerica, Middlesex County Animal Hospital, around 4:45 and they said we could be seen by 5:30. McGraths Hospital then called me back and said that the doctor would see me, only if I hurried. Hurried? My dog had been going there for 13 years and was facing the end of her life. Whatever she needed was NOT going to be hurried.I went to Middlesex County Animal Hospital and had THE BEST experience. Even though I found out my dog was in kidney failure and needed to be put down, I was so happy it was there and NOT MCGRATHS. The people who worked with us the whole time you could tell loved their jobs and genuinely felt for me during this difficult time. From start to finish my precious pup was treated with care and kindness. As I was walking out after saying goodbye to my pup, the vet assistant assured me she would be in the best hands and not to worry. I'm SO grateful for this wonderful place. In the future I will only recommend or take my animals here. Read Less
Taryn A.
21 Oct 2016
REPORT
My hound dog, Copper, has been going to this vet for a couple years now. We've only had to bring him for his yearly checkups where he gets a complimentary nail trim and is showered with affection duri... Read More
My hound dog, Copper, has been going to this vet for a couple years now. We've only had to bring him for his yearly checkups where he gets a complimentary nail trim and is showered with affection during his "stressful" visit. The veterinarians here are very caring, compassionate people. I've always felt they put Coppers best interest ahead of anything else. Unfortunately our last visit was a stressful one. Coppers regular vet wasn't in office but we needed to take him in as he was vomiting and very weak. They saw us immediately and took great care of Copper. They could see we were stressed out and upset as this was our first emergency with our dog and they took the time to talk to us and explain our options. We ended up having to take him to the emergency hospital where he was treated but the veterinarian from McGrath called us a couple days later to check on Copper. That kind of care is what you want when your dog is family to you. Knowing that they took the time to check up on him meant a lot to us and we continue to recommend these vets to everyone. Read Less
Charlene Lear
12 Oct 2016
REPORT
The Staff and doctors here are fantastic! Always so friendly and helpful and awesome with my furbabies. I can't thank them enough for all they do. They put your mind at ease and are just wonderful.
Richard Merluzzo
10 Oct 2016
REPORT
I Took my 12 year old cat that had only seen a vet once in her life and then was an indoor cat for 12 years. Then we moved into a house with 3 other cats and a 75 LB dog. McGrath Animal hospital was ... Read More
I Took my 12 year old cat that had only seen a vet once in her life and then was an indoor cat for 12 years. Then we moved into a house with 3 other cats and a 75 LB dog. McGrath Animal hospital was fantastic !!! They gave my cat all her shots and was able to trim her nails without sedating her. (something I did not think was passible). This not only saved me a lot of money but was much better for the animal. I can not thank the vets and the entire staff enough. Everyone I came in contact with was friendly and professional. Thank you so much the entire staff and McGrath I would trust them anytime with my pet. Rick Read Less
Andrea Toomey
14 Sep 2016
REPORT
We love the staff at McGrath- they are so kind and compassionate and have taken great care of our cats and dog. The compassion they showed when helping out dog pass over the rainbow bridge will never ... Read More
We love the staff at McGrath- they are so kind and compassionate and have taken great care of our cats and dog. The compassion they showed when helping out dog pass over the rainbow bridge will never be forgotten- thank you all from the bottom of our hearts Read Less
Elaine Kunicki
8 Aug 2016
REPORT
I have trusted McGrath Animal Hospital with my dogs. Although they have past most recent 1 year coming up, I appreciate their attentiveness and the caring of Dr. Green, she became Bailey's primary car... Read More
I have trusted McGrath Animal Hospital with my dogs. Although they have past most recent 1 year coming up, I appreciate their attentiveness and the caring of Dr. Green, she became Bailey's primary care physician. Read Less
Barbara Langan
31 May 2016
REPORT
Dr Bruce is the BEST and I hope that she never leaves. If she does we will follow her! She is the only one that can handle my LucyFur!
Kathleen Henry
19 May 2016
REPORT
I have had nothing but terrible experiences. I have taken my dog there on numerous occasions and after making a big deal about how they cannot refill his med prescription for a hot spot that they have... Read More
I have had nothing but terrible experiences. I have taken my dog there on numerous occasions and after making a big deal about how they cannot refill his med prescription for a hot spot that they have seen multiple times and diagnosed, I have left the office. Even after a short period of time, they still want him to "come in for a visit to get evaluated and diagnosed", after they just diagnosed it!! Aka after we come in for a 300 visit for the same exact thing they just diagnosed they will refill the meds. The whole 5 minute 300 dollar visit... To tell us the same thing. It's sad that they only value the dollar and not their patients. Very unfortunate. Do not bring your animals there! Read Less
H L.
9 May 2016
REPORT
I was okay going to this vet since my bfs family has been bringing their dog for a long time here. I just got a puppy yr n half ago n ever since I got him, I have been bringing him here. Recently he g... Read More
I was okay going to this vet since my bfs family has been bringing their dog for a long time here. I just got a puppy yr n half ago n ever since I got him, I have been bringing him here. Recently he got neutered. I have called and make sure to get all the information possible before bringing my dog in. I told him what kind of procedure my dog was getting and double checked if he will be getting any meds after the surgery, and I was told no. No ibprofen, and no pain killers. On the day of the surgery he was dropped off early in the monring and picked up in the afternoon. When I got there, the staff said to other staffs, "they are here to pick up the dog" instead of saying they are here to pick up "Name of the dog". It didn't sound pleasing for them to say they are here to pick up "the dog". They have given me pain killers for my dog when I picked him up when I was told nothing will be given to him after. After I got home, I was taking care of my dog and noticed his nails has been cut They have cut his nails without letting us know which I think is not right for someone to do to someone elses pet. It has been cut very short, and the person who cut it has cut into his pink spots and the angle wasn't even the correct angle on top of that it wasn't cut smoothly, there was layers of his nails dangling off his current nail . I was very upset, he was in so much pain on top of that they took advantage of him when he was knocked out to cut his nails very short to the point they had cut the pink part ( I am pretty sure it bleed) . I have called the vet asking to speak to the doctor who owns the vet and instead I get a call back from the front desk manager. I told her everything again, and that I was very upset. She said to me, 'what do you want me to do about it?' And didn't even apologize for what they have done. She said after, everytime my dog goes there that he gets his nails cut for free which isnt true because the 2 times he went before that, they didnt cut his nails. From what I have experienced, the front desk manager doesn't seem like a polite person. During the phone call conversation, she didn't even apologize once. I am sure that the short nailed botherd my dog. I always scratch him on his legs and when I got closer to his paws, his been freaking out. I will not bring my dog here again and don't recommend others to bring their pets here. Their customer service is not good. I wish I could post up pictures of his nails. Read Less
Eitan Check
19 Apr 2016
REPORT
My friend uses McGrath's and gave them high remarks, so when I adopted my dog, the first dog I've ever owned, I came here first. Sadly I will never be returning. I scheduled a general visit to make su... Read More
My friend uses McGrath's and gave them high remarks, so when I adopted my dog, the first dog I've ever owned, I came here first. Sadly I will never be returning. I scheduled a general visit to make sure everything is in order with my new pet and that he's healthy. The vet spent approximately five minutes with me and my dog (not an exaggeration) and checked a few things, and clipped his toenails (without asking). She asked no questions about diet, poop regularity/consistency, didn't look in his eyes or mouth, gave no feedback on what I should expect, or really any substantial advice whatsoever beyond recommending the Lyme vaccine. $130 later (including office visit fee + fecal & giardia tests) I left the office very confused, but having never been to a vet I didn't really know what to expect or what questions I should have asked. I called up some friends to ask what I should have expected, and was shocked to hear how little care the vet here seemed to show, ESPECIALLY with a new patient coming in with minimal history and a known preexisting virus. No recommendation for heartworm preventive, no advice on the virus he had, no nothing. I don't believe in second chances when it comes to the care of living beings; I switched vets and am MUCH happier elsewhere. Read Less
alyce m.
13 Apr 2016
REPORT
We have been coming to McGraths for 20+ years and our regular visits are with Dr. Kaplan, who is a animal person and also a people person.  Due to emergencies we have also seen Drs. Bruce, Meehan and ... Read More
We have been coming to McGraths for 20+ years and our regular visits are with Dr. Kaplan, who is a animal person and also a people person.  Due to emergencies we have also seen Drs. Bruce, Meehan and Greene.  All have been very through and gentle when dealing with our dogs. Throughout the years we  have had eight dogs taken care of here.  In one case they somehow saved one of my furbabies who was anaphylactic shock.   I am sorry to see the negative reviews.  The only trouble we have ever experienced is with some of the front desk staff who were clearly not animal or people friendly.  This was never true until the past few years and it is not appreciated by me and obviously others .Perhaps Dr. McGrath and Dr. Kaplan will read some of these reviews and have sensitivity training for current staff and any new staff they hire. Read Less
sandra maciver
4 Apr 2016
REPORT
Mary Leach
25 Mar 2016
REPORT
McGrath Animal Hospital has been caring for my Ggi for her entire life (8 months so far) and has been excellent. The staff is compassionate, warm and true cat whisperers. Recommend highly.
Mike Pedi
23 Jan 2016
REPORT
He way they care for and console the animal.and people.
Grande pollo
5 Jan 2016
REPORT
Their vets are okay, but the techs and front desk personnel are not geared toward customer service. After witnessing two separate incidents in the waiting room, I changed vets.
Jaime O'Rourke
8 Feb 2015
REPORT
My almost 2 year old cat was all blocked up and wasn't going to the bathroom, and wasn't feeling so hot. Even though they were booked for the day they squeezed me in with an emergency appointment. He ... Read More
My almost 2 year old cat was all blocked up and wasn't going to the bathroom, and wasn't feeling so hot. Even though they were booked for the day they squeezed me in with an emergency appointment. He got put on a diet of dry and wet urinary tract formula and ever since his appointment he has been going to the bathroom just fine and I am so thankful! They're great and really helped my little guy! Read Less
M P.
30 Nov 2014
REPORT
I have been a client of Dr. Bruce for over 14 years, she is a great vet and I love her this review is not any reflection of her abilities to care for your animals. This review is a reflection of how M... Read More
I have been a client of Dr. Bruce for over 14 years, she is a great vet and I love her this review is not any reflection of her abilities to care for your animals. This review is a reflection of how Mcgrath's principal owners treat their clients of over 14 years. I have been coming to this practice for a long time now, through various commutes that now have extended my commute to over 25 miles but I continue to come to them. Until recently I have never had any issues with most of the front end staff either. The recently hired some new faces, and one in turn decided to have it out with me over the phone. Their customer service especially for a long time client is trash, I had a cat that needed some critical care and testing which has amounted to over 500.00 in charges before she passed.Which upon agreement with the vet practice because i have been coming their for years allowed me to break up the balance into payments which a lot of practices do if you have been coming to them for a long time. They have been getting regular payments as agreed until I tried contacting them yesterday.I had a cat that was potentially passing away, loosing weight all the signs of cancer, so I called to book an appointment. About 30 minutes later, i received a call from a "woman" saying the principal owner (Dr. Kaplan) has decided to refuse care until i walk in with the full balance and pay for it before my animal was seen.This was not the arrangement setup with the vet practice a few months ago. I was going to pay cash for that visit, and they were going to get another payment on monday. But NO, they refused to see my animal, mind you this cat is sick and needs to be seen right away. This just proves that the principal owners care more for the $$ than animals.The woman who spoke to me on the phone was being belligerent and rude, I told her miss quiet down for a minute, she said excuse me and decided to hang up on my face. There was no swearing nothing on my behalf, and she refused to release my records for my sick animal. I had to call back and speak with Nancy who then went back to the principal owner to get my records released to care for my sick animal. Nancy and Dr. Bruce are great, however after Dr. Kaplan's disgusting actions over a small balance with a long term client is immoral and wrong.It's obvious that he does not care for the animal's it's just how much cash is pumped into the vet clinic, and what can you do to affect their bottom line. Its a shame, I really think Dr. Bruce should break out on her own, I think she would take 1/2 of their client base right out the window. Most places would bend over backwards to have a customer that is so loyal to them for 14 years. But no they don't give a care in the world.It seems from all the other reviews people love Dr. Bruce as well.  Well this is the end of the line for me at this practice, after being treated like this, I am going to leave and go to another vet. Disgusting behavior Dr. Kaplan and your back office staff should be ashamed of yourselves. Once the balance is paid in full I expect you to release any and all vet records. Read Less
guest519
11 Feb 2013
REPORT
Now, to my review of mcGrath Animal Hospital. After my cat died, I wanted a "special Needs" kitten. I found one through Billerica Cat Care Coalition. He has some damage to his eye & he has feline herp... Read More
Now, to my review of mcGrath Animal Hospital. After my cat died, I wanted a "special Needs" kitten. I found one through Billerica Cat Care Coalition. He has some damage to his eye & he has feline herpes otherwise called Cat Flu. Like people, outbreaks are triggered in times of stress. BCCC uses McGrath & had taken him to opthamologists & his condition was controlled. BCCC had prepaid for his neuter through McGrath so I took him there. I told them he had had his next few sets of distemper booster & ONLY needed his rabies vaccine with the neuter. I should have been charged $27.00 for the rabies. After going through half a dozen people between drop off and pick up and trying to explain to them he ONLY needed rabies, they still doubted me & went & got Dr. Bruce. I told her why he only needed rabies and she understood. She said "we'll go do that now." I assumed that met they had not done anything to him in the past nine hours since his surgery was finished which was fine. It was actually preferable, his first priority needed to be keeping stress down. Dr. Bruce then proceeded to tell me how she had examined his eye and there was no new damage. Im thinking "ok, thats nice of you," she then tells me she stained his eye and he was quite skittish and scared but that I "seemed to have it under control." At this point I'm thinking "ok, well she wanted to do a follow up, no biggie, shes thorough." They tell me my total is 86.50, I write a check & leave. It wasn;t until I got home that I realized I had not only been charged $27 for the rabies, but $60 for an office visit!! I never wanted an office visit! If I was going to pay for an office visit I would have brought him to Nashoba or his eye specialist. I would totally understand if Dr. Bruce had seen something in his eye which needed attention, by all means, do what you need to, I would also understand if she was the one who treated him as a kitten & referred him to a specialist & just wanted to do a follow up, but nope, that was Dr. Greene. Basically, when I refused further vaccines they could charge me for, she searched his chart & said "heres a money making issue!!!" If this were all I would even understand. I know they need to make money, but do NOT do it if it means sacrificing the well-being of my cat. His eye doctor had given very specific instructionss regarding his eye during his neuter, "DO NOT STRESS HIM TO PREVENT OUTBREAKS/INFECTIONS!!!"Dr. Bruce told me his eye would be "runnier than normal for a few days." That makes it hard to moniter his condition impartially, but in the past 96 hours, his eye has gotten WORSE!I don't know if its only stress-driven or an allergic reaction but he has been continually sneezing for four days now (more than 10x an hour). I call & get nowhere. I have had him long enough I know what to look for & I know this is bad. She should have never touched him without consent, then had the nerve to charge me???She was very patient & willing to answer questions, I'll admit that. But what good is answering questions if she's giving you the wrong answers??? People keep saying how "they know my dogs name & tails wag when they go in there." Rule 101 of working in a vets office is "know whos coming in next." They pull a chart and KNOW your dogs name because thats their job. Run into them on the street and see if they know then. As for wagging tails, most dogs wag their tails when they enter anywhere with other dogs, (even my dogs do & theyre not friendly.) If your child likes a terrible pediatrician would you bring them back just because? I tried very hard to have a positive experience here, I just couldnt. The staff was friendly and some were competent but its a crap shoot. Read Less
ladeeraven
20 Jan 2011
REPORT
My husband and I have a 9 year old Bluetick Coonhound with a bad leg and a delicate digestive tract. Dr. Bruce has taken care of him since we adopted him at 10 months old. She is thorough and loves ou... Read More
My husband and I have a 9 year old Bluetick Coonhound with a bad leg and a delicate digestive tract. Dr. Bruce has taken care of him since we adopted him at 10 months old. She is thorough and loves our sloppy old hound.  We also have an energetic 3 year old Majestic Tree hound. You don't see many hounds on the suburbs so it was nice to find a Vet that was comfortably familiar with the breeds.Sent from my iPhone Read Less
steven1963
17 Sep 2009
REPORT
we brought our youngest cat bob to the vet and dr bruce looked at bob and said he was dehydrated poked him in the but [yuck] and gave him a shot brought him home in 1 day he was back to his old self ... Read More
we brought our youngest cat bob to the vet and dr bruce looked at bob and said he was dehydrated poked him in the but [yuck] and gave him a shot brought him home in 1 day he was back to his old self [pain in the a**] was wesome to have him back that was two years ago our other cat luna was sick last week not eating or poopin so we decided to bring her to mcgrath cause they did such a good job on bob so when we got to the vets they all wanted to pet luna such a cute cat then when dr bruce examind her she did the squeeze the bum thing[yuck] tlk to us telling what she was doing all the time took some xrays blood work than came out to explain what was wrong with luna [uti]gave us some medicine and we brought her back and she is starting to get back to usual now all we have to do is bring our other cat there toby but he is doing good thanks again doctor bruce awesome job 2009 Read Less
junie7angel
6 Oct 2007
REPORT
On 3/26/07 my husband and I took Angel our 7 year old cat to an emergency animal hospital, it was a Sunday morning, and McGrath's animal hospital wasn't open. She was severely constipated, and would ... Read More
On 3/26/07 my husband and I took Angel our 7 year old cat to an emergency animal hospital, it was a Sunday morning, and McGrath's animal hospital wasn't open. She was severely constipated, and would hunch over, which looked like she was in pain, or extremely uncomfortable. They took all kinds of tests, blood, urine, x-rays, they said everything looked good, with the exception of her being dehydrated, and one kidney seemed hard. So they kept her over night on IV to hydrate her, along with enemas during that night to help move her bowels. The next morning we picked her up, and they prescribed a stool softener, and they also wanted us to follow up on an appointment with our Vet. The following week we took her to McGrath's for her follow up, and Dr. Bruce was the Veterinarian that did the exam. She did no further tests on Angel.. She just felt to see if there were still a lot of feces and prescribed medication to help strengthen her colon muscle so it would regulate Angel. She also told us she might need surgery on her colon and she would need these meds for the rest of her life. So our only worry at that time was that she might have to have colon surgery. In mid-June we needed more meds for Angel and my husband picked them up at McGrath's, and when he did, they just said if there is any change with Angel to give them a call. Angel was having a difficult time taking the meds and we were not able to give her the full dosage that was prescribed. It was about three or four days later and Angel didn't seem herself, she seemed depressed, kept to herself, but she still had a good appetite. So, we thought she was having trouble moving her bowels again; it was hard to tell how regular she was, since we have two other cats. We made an appointment on July 21st. with Dr. Bruce and on the way to McGrath's, Angel's body was shutting down in my arms. My husband and I were in total shock and disbelief! When we arrived to McGrath's, Dr. Bruce immediately put Angel on an IV, it was only then..at that appointment that Dr. Bruce took x-rays, which showed one kidney completely deteriorated and the other one was just starting to. For two days McGrath kept Angel on IV, and when we took her home, she had numerous tumors in her mouth, and was so weak she could barely stand. For the next twelve days we did everything we possibly could do, we even gave Angel fluids from an IV at home; we even had to hand feed her. On August 6th, Angel gave up her fight it was four days before her 8th birthday. Since Angel's passing, my husband called Dr. Bruce in a two-week period, several times without a response. We just wanted answers, we felt we were mislead, what made matters worse is when Dr. Bruce would not return any of our calls. To this day, we often wonder that if Dr. Bruce had done more tests, and thoroughly examined Angel, maybe we could have caught this disease in its early stages. Angel could of lived a normal comfortable life and still be with us for a few more years. Angel was very special to us, she was our baby girl, it's still very painful to think of what she went through and the emotional rollercoaster we've been through since that last visit to McGrath's Hospital. We feel that Veterinarians need to educate people on kidney disease, and if they feel they're not capable of treating this disease, they need to let the owners know how serious and fatal this can be. But most importantly they should recommend a Specialist who can handle it and has the ability to treat this disease. There should be pamphlets handed out to owners of pets, who have any potential of getting this horrible disease, so they can know what signs to look for. Unfortunately, it's too late for Angel but hopefully her story will save others, so they won't have to go through what she did. Read Less
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