Back Bay Veterinary Clinic

My first time taking my cat to them and they were great.  Place is clean and organized.  Staff is friendly and helpful.  Did not have to wait too long, either for an appointment or to be seen when I arrived.  They were great and thorough with my cat and seemed very knowledgeable about her conditions.  Would recommend them. Read Less

I love this Clinic.  No matter what is happening I always feel like my cat, Tomin is in the best hands with Back Bay Veterinary Clinic.  The front desk staff is always incredibly friendly, informed and ready to assist. I have had Maddie as my vet tech every time she is such a sweetheart who always makes me feel at ease.  Dr. Gannaway is our main vet,  she is one of the nicest humans I have ever had the pleasure of meeting. She is a talented, loving, intelligent veterinarian. She always lays things out in the most comforting and simple way so you know exactly what's going on.  And not once in the year I have gone here have they tried to sell me something I don't need.  This business is has the right attitude,  Pets (and their humans) first!  If you need a new vet look no further. Read Less

I've been bringing my cat here for several years now and this place is great. The vets and technicians are so friendly, upbeat and helpful. They also get everything done really quickly/efficiently (which is really helpful if you have a busy schedule) without making you feel at all rushed. Making appointments is quick and easy (you can do it online, which is a huge plus for me), and they always respond speedily to any emails. If your pet is going in for any issue, they always message you over the next week to check in on how they're doing. You can tell they really care about their clients and furbabies! Read Less

I've been coming here for the past year since my boyfriend and I got our puppy, and have had just an amazing experience. The staff is so kind and knowledgeable, fantastically compassionate, and you never have to wait too long for an appointment. I pop in all the time with random questions, and for prescription refills, and they do a fantastic job patiently helping me with everything. I'm sure I drive them crazy with my constant questions, but they handle everything so professionally. Overall great vet, and I wholeheartedly reccomend them to any dog-parent in the area. Read Less

Went there with multiple concernes about my bearded dragon. The staff were super friendly and willing to help. The vet was great. She addressed all of my concerns. When she didn't recognize a mark on my beardies belly I'm concerned about she said she would do research and wants daily emails to track progression. 10/10 would recommend. Read Less

During my visit, the only thing they did is trying to make me check my pet’s blood and do x-ray. The doctor spent no more than 5 minutes checking my pet’s condition, and spent half an hour talking about potential serious diseases from kidney failure to heart problem to scare me and make me accept those expensive tests that she suggested. When I asked her to evaluate the situation of my pet, she even said if I don’t do X-ray, “your pet is gonna die”. Very disappointed by the service. Won’t visit again. Read Less

My cat and I both agree that we love this clinic. The staff is extremely kind and it shows on all levels. My cat is no longer afraid of the vet. She trusts them. I'm just the lady who pays the bills. If my cat is happy then I'm happy. Read Less

Back Bay Vet Clinic is the BEST! I've never been around a group of people who care so deeply about my dog. The entire staff is absolutely amazing. When my beloved German Shepard passed away unexpectedly, Dr. Erin Carey reached out to me directly and expressed her sympathies. It was a tough time but it meant SOOO much to hear from Dr. Carey. Now, 6 months later as I have a new puppy it was a no brainer where I'd be taking him, even though I've moved across town. They made my new puppy's first vet visit seamless, making it a positive experience for him and educating me on how to take the best possible care of him.There's not enough stars on Yelp to show how awesome they are! Read Less

Just moved to Back Bay about 6 months ago and started bringing my cat Misty here. She's very shy and gets very anxious in new setting and when meeting new people but the staff here know exactly how to handle her. During our first visit, I was so worried Misty would try to scratch or hiss and was anxious about her getting too stressed out. When Misty did hiss at the vet, the Vet laughed and said to me "she is just so cute!" The Vet could tell I was anxious as well so that hel...ped me relax and she gave Misty a bunch of treats gaining a bit of Misty's trust (which she doesn't just let anyone have). Everyone from the front desk to vet techs to doctors are all super friendly and understanding. On top of that, I get discounts sent to my email, reminders about appointments, and an online portal to view Misty's test results. One thing that really sealed the deal for me on this place was just the other day Misty and I got a hand written letter thanking us for choosing Back Back Veterinarian Clinic. This made me feel very welcomed and trusting that they will take the best care of Misty. Based in the perfect location on Newbury Street and the level of care your pet will receive you get what you pay for, and why not get the best for you fur babies? For anyone, I highly recommend them for you and your fur baby's needs. See More Read Less

I get very nervous bringing my cat to the vet. Being new to the Boston area, my anxiety was at an all time high when I brought my cat in to be treated for her sickness. From the front desk to the technicians, to the Doctor, the entire Back Bay Clinic made my cat and my experience so pleasant. The atmosphere is very welcoming. Everyone worked to soothe my anxiety and treat my cat with top notch care. Dr. Torres treated my cat so well and technician Noelle was so educated and even showed me helpful ways to groom my cat! She left looking great and felt better in no time. Thank you Back Bay Veterinary Clinic. Read Less

This is hands dawn the best veterinary clinic  I've ever been to. The whole staff is extremely caring and professional. The veterinarian who took care of my dog, Erin Carey kept me updated throughout the whole process, it really made me feel like my dog is in good hands. She also worked through her lunch break to do a minor surgery on my dogs paw. My dog can be extremely difficult at veterinary clinics as she gets really nervous but Back Bay clinic knew exactly what to do and was extremely professional. Parking can be tough, but don't let that stop you at this clinic is awesome! Read Less

Just moved from Florida and being 7 month pregnant, we didnt have time to find our furbaby a vet. But then, our baby girl started to vomit and have diarrhea, we were frantically calling around to find a her a vet that could take her ASAP instead of going to the ER. We called the clinic at 8 AM when they just opened and got a 9 40 AM appointment. The staffs were friendly and efficient. They got the health info from our old vet in FL right away and update our forms for new patient.Our baby girl got treated with fluid and antibiotics. The staff called us the next day to check on our girl, which I happily informed that she got a whole lot better. The parking was very difficult since its newbury st so you should add that time to the appointment. They were on point with their schedule. Fee for a new patient is $70. You can create a online profile for your baby and an app. It has the records of vaccinations, appointment and test reminders, which I think rather neat. Read Less

Best veterinary clinic I've been a client of. I've recently moved to Wellesley from Back Bay where Maxwell, my Labradoodle, has been there since he was a baby - he's now 3.5 years old. I won't hesitate to drive to Boston for the excellent service this clinic provides. Dr. Torres is highly recommended, and all the techs are friendly and knowledgeable. They also do a great job staying on top of their clients with emails promotions, appointment reminders, best practices (i.e. Tick prevention) and so on. Always willing to fit you in with emergency appointments. My dog is my child and deserves the best, Back Bay Veterinary Clinic is the best of the best. Read Less

We started seeing dr. Waisburd only 4 days ago, after his visit our puppy became very sick. I am so impressed with the amount of correspondence our vet kept with us through the whole process, only knowing him for one day! We ultimately had to go to the emergency room and she was emailing me from Home up until midnight. So far we couldn't be more happy with our experience at back bay vet Read Less

I adore Back Bay Vet Clinic. I bring my 2 persian cats in and actually look forward to the visits! The office is super cute, everyone working is friendly and helpful, and the vets are wonderful (and we've seen several!). Their hours are really convenient - I've been able to get my cat in at the last minute at 7:30pm when they close at 8 and they're open on weekends! Whenever I have any concerns, I call them and they see us right away. I feel like my cats are genuinely cared about by everyone on the staff. I recommend them to anyone! Read Less

This place will harass you to get a procedure done. I've been emailed and called numerous of times about a teeth cleaning for my dog that adds up to about $1200. But they can't send me a free diet program for my dog when they said they would? Very professional. I'd consider going to a different veterinary clinic because they obviously care more about their profits more than our animals. Read Less

I cannot say enough wonderful things about Back Bay Veterinary Clinic. I have had many good vets over the years, but the Clinic is in a category by itself. I have never come across an entire staff--from the receptionists to the vet techs to the vets-- who truly treat each and every animal that comes through the door as if their very own pet. And they take incredible care of the human parents, which is just as, if not more, important. My regular vet is Dr. Satchu, whom I absolutely adore. But even when she isn't available, her colleagues give the same time and attention to my kitty that they would if she were one of their regular patients. They go over every detail of care, treatment, and options with you, give you their recommendations, and ask for your opinion and comfort level on what they have proposed. They are incredibly thorough, while also being sensitive to the pet parents' financial constraints, and work with you to come up to alternate solutions for treatment if what is proposed isn't feasible for you (i.e. giving me syringes to inject fluid into my kitty when an IV was too complicated for me to do by myself). They remember your pet's unique personality, quirks, and likes and dislikes which helps them provide exceptional care. No matter how many questions you ask (and I ask a million, being a worry wort pet parent!) they answer them with compassion and infinite patience, and will spend 30 minutes on the phone with you in between visits and treatment management if that's what is required to hear updates, give advice and treatment, and answer questions. I honestly can't say enough good things about them, and this review doesn't even begin to do justice to how wonderful they are. I highly recommend the practice and am so grateful for their care.Read Less

They've taken very good care of my little doggie. He's 10yrs old now, going strong and happy. They've also taken great care of the newest addition, now 2yrs old, to my puppy family. They've kept both healthy, and ME organized! Read Less

We had to bring our miniature Schnauzer, Sherlock, in for some tests while we were traveling across the country. The staff couldn't have been nicer, and we were thrilled with the care that Sherlock received. In particular, Dr. Carey went above and beyond as we traveled on to make sure that Sherlock was able to get the care he needed at other clinics. If I was living in Boston, I would take my pets here without question. Read Less

Great place! Our little kitty had a rash and they were able to see us the next day - on a Sunday! The desk staff was helpful, the tech was gentle and knowledgeable and welcomed our questions and comments. The office is very nice, clean and welcoming. Dr. Antchu was wonderful! She was extremely kind, seemed very thorough, explained everything in terms we could understand, and went over all the treatments and costs with us. She was happy to take care of a couple of additional requests, too. And the price was reasonable for the service, particularly given the quality of the care. This will be our new regular vet! We even met a doggie patient on his way in - I'd never seen a dog so happy on his way to the vet! Read Less

Back Bay Vet is literally the best veterinary clinic I've ever brought my pets to. I have always had guinea pigs and it's extremely difficult to find a vet that knows anything about these littles...so many times I've brought my guineas in only to be given a very basic diagnosis that barely helps anything. Not so here! Dr. Sachu is the seriously the kindest and most caring vet I've ever had. She remembers every detail about my guinea pig, even things I forgot I told her (like that lettuce is Nala's favorite treat). Nala recently got pretty sick and had to stay for an entire day of care, during which I was texted pictures of Nala with updates on her day, and even though she wasn't in the clinic the following day, Dr. Sachu contacted me to check in. It might be a little more expensive than other clinics I've been to, but the care and attention is so beyond worth it. Everyone working there is amazing and Dr. Sachu is the best (we literally got a greeting card mailed to us welcoming us to the clinic after our first visit!). To echo another review on here...everyone from the front desk to the techs to the doctors are amazing. I have never felt more confident in the care my pets are receiving and I'm planning on recommending this place to every pet owner I know in the area. Read Less

Back Bay Veterinarian Clinic has given me the trust that I need for my dog's health care needs. My dog and I just moved here from NJ so I came in as a new client. My plan was to both establish care as well as address an issue with my sweet little pup.Doctor Satchu did a wonderful job of gaining both my and my dog's trust. She was kind, listened to everything I had to say, and took what I said very seriously. She was extremely vigilant in picking up a new murmur. It's such a relief to walk out with answers, a sense of direction, and what the next steps would be. Any visit to the vet for an illness can be stressful, but knowing that my precious girl is in good hands has made the worry melt away.The entire staff at Back Bay treated us with kindness. There aren't enough positive comments in the world to say! I recommend anyone looking for a vet to come here! Read Less

Brought my dog in for a yearly checkup and all was as good as can be! We were taken right into the exam room, offered water/coffee, and see shortly thereafter. The exam itself was thorough and many questions were asked to get the full story of her history. Overall a good 30-45 minutes of patient contact was provided by the DVM + nurse, and more if it were warranted. All the staff were super nice and my dog seemed to like them as much as she will ever like a vet. One gripe I have is the price, it was the most expensive vet visit to date. Total visit cost, not including heart worm meds/flea and tick meds, ran me $400. I understand location will drive up costs etc, but cost is something that should be considered when looking for a vet regardless. I will happily return in the future, even though my dog may not do so happily! Read Less

I have wanted to write this review since I left our first visit in January, but every time I sat down to do it, it always felt substandard. It really comes down to this: you could not bring your pet to better humans than those at Back Bay Vet. They hashtag many of their Instagrams with #allcreaturesgreatandsmall and you feel that sentiment all around you when youre there. From the people who check you in, to the techs, and the doctors, you will not find more patient, friendly, animal-respecting people in Boston. They took such good care of my sweet little guinea pig from the moment we met. Im admittedly a bit of a worrier (understatement of the year), and even I felt wholly comfortable boarding her for over 4 days at BBVC, knowing she would be safe and getting the best possible care. And I didnt just bring her here for basic check ups or nail trims. Dr. Satchu performed major surgery on her, and continued to follow up regularly with me even beyond her formal recovery period had ended. I can only scratch the surface here of all the love and compassion she showed both my guinea pig and myself during such a difficult time; there really arent words to describe it fully. I tell everyone that they could not put their trust or their beloved animals in the hands of better people than they could here. Im only sad that I dont have more friends with pets that I could recommend BBVC to. Thank you for everything that you do. Read Less

I have wanted to write this review since I left our first visit in January, but every time I sat down to do it, it always felt substandard. It really comes down to this: you could not bring your pet to better humans than those at Back Bay Vet. They hashtag many of their Instagrams with #allcreaturesgreatandsmall and you feel that sentiment all around you when you're there. From the people who check you in, to the techs, and the doctors, you will not find more patient, friendly, animal-respecting people in Boston. They took such good care of my sweet little guinea pig from the moment we met. I'm admittedly a bit of a worrier (understatement of the year), and even I felt wholly comfortable boarding her for over 4 days at BBVC, knowing she would be safe and getting the best possible care. And I didn't just bring her here for basic check ups or nail trims. Dr. Satchu performed major surgery on her, and continued to follow up regularly with me even beyond her formal recovery period had ended. I can only scratch the surface here of all the love and compassion she showed both my guinea pig and myself during such a difficult time; there really aren't words to describe it fully. I tell everyone that they could not put their trust or their beloved animals in the hands of better people than they could here. I'm only sad that I don't have more friends with pets that I could recommend BBVC to. Thank you for everything! Read Less

These are the best people one could ask for in a vet.  Our dog Mako actually WANTS to go here because they treat him so well.  He literally tries to run up there stairs every time we walk by the front steps (we live across the street).  The Vets and technicians/nurses (not sure what they're called) are amazing.  They all genuinely love him and put up with his antics.   Scheduling is easy and they work to accommodate everything you need.Thank you guys! Read Less

I have been taking my two dachshunds to BBV since I moved to the neighborhood in September of 2014. It's definitely the nicest vets office that I've ever been to. (It's actually cleaner than my own dentist's office.) Dr. Jou and the staff are so polite and really taken the time to explain what's going on with our dogs. They have great bedside manner. I'm a student and not wealthy like the majority of the people in this neighborhood so I always ask them for estimates before agreeing to any procedures, and they have never made me feel like it was a chore.  It is more expensive than past vets, but you'll have that on Newbury.  They've taken great care of my dog's calcified disk disease, torn claws, and everything else. Today I went with my limping girl and was relieved that no one tried to pressure me into an unnecessary costly surgery. So yes, I recommend this vet! Read Less

Dr. Fanous and the team here are amazing.  My wife and I highly recommend him for anyone looking for a vet. We took our Bengal to the Back Bay Vet Clinic after he was acting strangely.  Feeling like he was somehow poisoned, we rushed him to the clinic and Dr. Fanous knew the breed well, and took great care of him.  Over his entire stay, my wife and I felt comfortable leaving him in the hands of the folks here.  Turned out the cat ate some Silical Gel beads and did indeed poison himself, but the doc got him fixed up and our boy is healthy again.Thanks, Dr. Fanous! Read Less

I am such a fan of this vet clinic. They cared for my last dog for 13 years and even though it isn't convenient to where I live now I still bring my almost 3 year dog here for everything. The doctors are compassionate and experienced and I have always loved bringing our dogs here. What teaches you a lot about a vet clinic is how they treat your pet when she is in a crisis and as she ages and before she dies. The founder Dr. Bendock held my pup and I on the floor when our first dog needed emergency stomach surgery. Dr. Waisburd was in constant communication when her long life was coming to an end at the age of 13. Dr. Torres has helped us compassionately navigate dog bumps along the way. The front desk staff, vet techs and all of the doctors make everything from annual exams to true emergencies they are professional, compassionate and I'm so grateful to their wonderful team! Read Less

This place is so convenient, less than five minutes from Hynes Convention center t stop. I was scheduled same day for my sick cat. The technician was lovely as was the doctor (though they both kept repeating the same question, which was frustrating). My cat needed surgery, which they provided. My only problem is that they aren't a 24 hour facility so there is a chance I have to take my cat to another hospital since he has to stay overnight. Their overnight boarding fee is quite expensive for having no one stay with the animals overnight (quoted at 70 dollar).  They provided numerous payment options and we're super accommodating with me. Their prices are comparable to any other animal hospital. Read Less

Many kudos to Dr. Satchu, Dr. Torres, Jamei, Alison and the rest of the staff at the clinic for their consistent care and professionalism.  It's very comforting to know you can always count on them to take excellent care of your furry family member. Read Less

Way too expensive for what it is. Not much fancier/friendly/nicer/more exceptional/etc than a vet that charges REGULAR HUMAN prices. The 1 star rating is mostly because they took my cat in for "lab" (which was $550!!!!!) because he had a heart murmur. They had him back there for about 45 minutes. When they brought him back out he was already back in his crate and everything seemed fine. Alright, I will pay the $550 especially if it means that I am getting my cat the checkup that he needs. When I got home and let him out of his crate, he was SOAKED in what appeared to be alcohol? As if they needed to douse him in alcohol wipes before the labs? UMMM WHAT? I was in shock about how he looked. He was also not himself the rest of the night (running around like crazy, trying to dry off and lick all of the alcohol off of himself). Pretty upsettingFor a vet that charges way above what other vets charge and for a vet that has a good rating, you would think they would at least WARN YOU that your cat would look absolutely ridiculous afterward and TELL YOU maybe why the needed to cover the cat in alcohol and not just the areas they took labs from?Also, the vet never called me back regarding questions I had about the visit.I will be finding a different vet for the next annual appointment. Read Less

I visited earlier in the week and I couldn't be happier with care my dog received.  Dr. Carry was great and even called us from her personal phone to check in after hours.  Everyone was very personable and friendly.  I would highly recommend them! Read Less

We love everyone at BackBay Vet! They were fantastic when our dog cut his paw while we were on a jog in the city. They took him right in and have been taking the best care of him! They made me feel more relaxed at the height of my concern for my "baby." They also give him the cutest bandages and now our Pup only answers to the name "tiger paw!" Thanks guys! Keep up the great work! Read Less

I am not a client here, but the animal shelter where I volunteer works directly with Back Bay Vet.  This office provides a discount for services for homeless animals while they wait to be adopted.  I often bring animals over to the vet from the shelter as part of my volunteer work and the staff have been wonderful to me and the shelter animals.  Hooray for their support and care. Read Less

The level of care and time dedicated to my dog at Back Bay Veterinary Clinic surpassed all previous experiences with other vets. Dr. Jou was incredibly patient with us and answered all of our questions. She expressed a genuine care for our dog, which meant a lot to my wife and me. It was clear that both Dr. Jou and the vet assistant (whose name I can't recall, but I think it was Kristina) had read through all of my dog's previous medical records, which are quite extensive because she has Addison's disease. The last thing you want to worry about when taking your dog to the vet is whether or not they are in good hands, and I definitely believe my dog is in great hands here! This was the first vet we tried upon moving to Boston and they definitely have a loyal customer in us from this point forward! Read Less

I have taken one of my cats here a couple of times because it was very conveniently located in my neighborhood. Beautiful new practice right on one of Boston's main shopping streets. But you get to pay a hefty fee for the privilege. I don't doubt that their care is good, but I always felt that you are given a list of treatment options, with the most extensive and expensive one the one that is recommended. During my last visit here they recommend a "senior cat exam" for my totally healthy 9 yo cat, so I said sure. Not exactly sure what they did other than take blood and urine, because the appointment didn't take any longer than a regular one. The only difference was that for the first time ever, my cat was totally freaked out afterward and actually pooped in her carrier, which she had never done before (or since). And when the bill came, it was $442 (or something like that--I almost fainted). That's a lot of money for a totally routine examination. So, it you go here, make sure you bring a lot of money. Or at least ask beforehand what the treatment will cost.Read Less

Go to this place only if you like the idea of your vet caring more about making money than the welfare of you pet. THe vets here goes on and on in medical terms, talking about pathogens and GI tract.. etc... recommending expensive treatments and under medicating to make you come back for more visits. (=more $$$) Day 1- Brought my puppy there to get treated for Kennel cough, was told she did not need medication for that, but vet recommended fecal examination. Paid $102 for consultation.. (without fecal lab examination) Day 3- Puppy's cough worsens. I called the vet and she claims it is hard to do a phone diagnosis and to bring my pup back to the clinic. She dispenses antibiotics and go ahead with the fecal lab. Paid $130. (for consultation and meds and fecal lab.) Day 4- Got a call fromVet saying puppy's was tested positive for Giardia and needed to be on meds for that. So I went to the vet again to get meds. $35 in the next few days, I met people in the park who had pups with kennel coughs and said that they were treated with antibiotics and they were cured in a few days. Day 6- Puppy's cough worsens. Kennel called me to ask if pup was doing ok, and when they found out which meds the vet dispensed, told me that the pup needs to be on stronger antibiotics and not the ones the vet gave. I called the vet, and she suggested giving a cough suppressant, and an X-Ray ( which would have cost $250). Stating reasons that she needs to know exactly the cause of my pup's cough etc. I resisted, and asked if stronger antibiotics would help. She then says. Yes, that's a good idea as it is better to have a wider spectrum antibiotics. (so why didnt she do that from day 1?!?!?! Why do the X-ray even???) I gave in. I called the vet at the kennel to find out what they use treat their pups with Kennel cough and they told me to ask the vet at Back bay veterinary to dispense Doxycycline for a week and only if the cough doesnt get better, then go ahead with the x ray. Called the vet at BB veterinary to request for that, and she took offence (even after telling me that if I didnt have confidence in her practice, she wouldnt take offence if I sought a second opinion), after her whole speech on how she is not comfortable with being told what to dispense, her ending line was: ""i will dispense Doxycycline, just come get it."". and slams down the phone even before I could say anything. Brought my pup to another vet today, and the first thing the new vet said was,.. she SHOULD have been on doxycycline from day 1!!! Even if she did have a X ray or cough suppressants, she WOULD have to be on Doxyxycline. And if we just keep waiting out, the cough might become something more serious like pneumonia!!!!! I do not really care about how much money I spent, I just wanted my pup to feel better. She was really miserable and has not been sleeping, keeping up awake.. PLUS, i've been going back and forth to the vet like an idiot. STAY AWAY!!!! Nice only when they can earn your money. But once you outsmart them, they slam the phone down on you! Read Less

I came to this site when I was looking up the phone number and realized I needed to add my two cents. We've been using Back Bay Vets for 3 years for our cat. We LOVE this practice. Since we've been using this clinic, our cat has developed a chronic medical condition (diabetes). We've had NOTHING but positive interaction with them on this complex issue. Our vet even calls and e-mails us to check on the cat. The charges here are not out of line with what I've paid for veterinary care in other cities. I would recommend this practice without reservation! Read Less

Ok, I've been reading some of the positive reviews for this place and there is no doubt that they are friends or colleagues writing these ""positive"" reviews. I'm not going to write my long ordeal but I advise pet owners to go ahead and make an appointment for a shot. Be prepared for numerous charges without you knowing about it. There excuse...well your pet needed them. Oh, I had no idea my pet was asking for additional services. Banfield by far is the best in terms of low visit fees, heartworm tests, nail trimming (better job) and they will always ask if you would like anything else rather than surprising you with the bill. Read Less

we were patients for a few years, giving the office many chances, yet we would go for a simple checkup and come out with a problem (i.e. in for shots, out with eye conjunctavitis)...this happened more than once--possibly the rooms aren't so clean, and the doc's do not wash their hands between animals...there is a revolving door of doctors, technicians and and front office help...and they charge for anything & everything. Read Less

I received a card indicating what my dog needs for upcoming vaccinations, I made an appointment, spoke to the owner of Back Bay Vets, we agreed on what my dog was due for but when it came to paying the bill, I noticed a $47.00 fee for some kind of Worm DX-combo test WITHOUT CONSULTING ME FIRST! They say that it's an annual check but looking back at my records, there's no such test performed ever! This isn't the first time I've had issues with these clowns. I thought I would give them the benefit of the doubt but I was WRONG. They can't seem to track or keep an accurate of payments, do not always provide the service you ask for and the communication is poor. The only reason why I take my pet there is obviously for the convenience but that will soon change. So don't be surprise to see fees out of the blue and they certainly will not give you a warning about it. After all, having a business on Newbury street they have to make money even if that means ripping you off. Read Less

I signed up pretty much to post this review. That being said, I went here because my cat wasn't feeling well, and I was new to the city. I was walking down newbury street a few months ago and saw the place and kept it in the back of my head for when it was time for my cat's checkups. Last week, my cat was diagnosed with a terminal disease. Despite their attempts to get her eating, and my own, she just wouldn't eat, and she was miserable. Throughout the whole ordeal Dr. King, and the entire staff of BBVC were amazing about being easily accessible, answering my questions, and were very understanding when it came time to put my cat to sleep (today, actually). I'm glad that Katie was in their hands, and when/if i get another cat again I will take him/her there too. The office is very well kept and very professional, but very inviting. They have some lab equipment there, and when i went in back I saw that they have a full operating room as well, and is prepared for animal emergencies. Read Less