I had to switch my vet a few months back because I just felt that I was not getting the help I needed for my pup and got tired of constantly paying for antibiotics and surgery that apparently were not helping his paw. My pup was suffering with an infection of the paw that my previous vet recommended surgery.Noticing that his healing process was taking too long and cumbersome for such a minor surgery (example changing bandages every day, piling my pup with tons of antibiotics) I decided to see the advise of a different vet.On my first visit to Dr. Evans, he recommended laser treatment. No bandages or expensive antibiotics needed.  Within a week my pup's paw healed tremendously to where he could walk and exercise.  All my pup needed was 2 laser treatments that were inexpensive compared to the antibiotics my previous vet kept supplying me.Dr, Evans has also helped my pup with clearing up a bad ear yeast infection.  Now those meds were expensive (ha) but at least these meds worked.  My old vet would probably having given me months of expensive antibiotics (ha)Highly recommend Dr. Evans. Read Less

We took our cats to a different hospital nearby in the past. This one is so much better.-- the vet really knows her stuff. She gets to the problem very efficiently. The other vet just had us do several painful and very expensive tests to the cats. -- the price is very good and also transparent -- the staff actually care about the cats, not just trying to make more money. They even spent time research our cat's diet and measurement, helping us control on kitty's weight-- the visits were quick and sweet. No long wait time. And again when the vet knows what she is talking about, which makes it quicker.My husband and I actually feel happy to take our cats to the vet now. Highly recommend! Read Less

BAH is amazing! Dr. Evans and Dr. Gorman take wonderful care of my cat, Cleo. The staff and nurses make me and Cleo feel so welcome every time we come in whether it's for a vet appointment or just purchasing food. The office space is immaculate and free of any bad odors. WE love it. Absolutely the best! Read Less

We took our 17 year old Dachshund Bella here on her final day with us. The entire staff was kind and compassionate from the moment we walked in, they explained everything before it happened and did not try to take advantage of us during a difficult time. Read Less

I just had my dog neutered.  He had the best care. That's why I take my dogs here!!! The docs and staff are so so kind, very very patient, and gentle. He's doing great and I, once again, couldn't be happier. From a question on the phone to surgery this practice is the best I've ever been too. True story.   The techs make my separation anxiety ridden animal comfy and me, the nervous mom, feel at ease.  Take your pets here!! You won't be sorry. Tracy McGrathSouth Boston Read Less

Absolutely the nicest veterinary clinic I've ever been to.. All of the staff was very friendly and comforting in a really rough time for us losing our beloved Marmalade.. They even sent a condolence card signed by all the staff with his paw print.. Prices were very reasonable, will definitely be back with our other 3 cats.. Thank you so much Read Less

I'm new to Boston Animal Hospital, coming here after finally leaving my previous vet of 10 years which, sadly, went way downhill recently. My sister suggested that I check this place out after she had a good experience bringing a neighbor's dog in for an emergency visit over the summer, so I brought my two dogs in for their first visit yesterday and so far, awesome! First of all, I walked in and it actually smelled good! Even with all of the animals coming and going (and inevitably peeing, I'm sure), they care enough to have their reception area tidy and clean, and one of those cozy fall candles burning on the reception desk. The staff were all super friendly to me and my dogs, and you can just tell that they love animals. The vet, Dr. Gordon, sat right down on the floor with my dog and let him get in her lap! Everyone there clearly has a lot of experience, and Dr. Gordon immediately suggested treatment for one of my dogs' chronic ear infections (at the last vet, they were just charging me $40 to run a test, then another $50 for the same ineffective medication, over and over, with no real solution).Finally, one of my dogs is pretty old (a 14 year old Beagle) and has tons of old-dog problems. For the last few years he's had a persistent daily cough, which I asked our last vet about and they said was probably normal and they couldn't really do anything for it. I didn't even mention it to Dr. Gordon at first because, to be honest, I've just gotten used to it and he still runs around/doesn't appear to be in pain, but she noticed it right away and showed probably 100 times more concern than any other vet has for him. She asked questions, listened to the cough/breathing with the stethoscope, and even gave me a quote for X-rays. Of course, he's an old guy so she may not be able to cure him, but I was happy to see that she at least wanted to figure out the cause of his cough so we can try and make him a bit more comfortable. The last vet couldn't be bothered.I'm so happy I've switched to BAH!(And, for those that care, the last vet was Banfield - stay away!) Read Less

We came to the Boston animal hospital to get a dental consultation for our dachshund Brady. Doctor Evans performed a very thorough evaluation of his teeth and explained the importance of the treatment plan he suggested. He suggested a cleaning and to have a few incisor teeth removed to eliminate any decay before it spreads. The surgery went well and Brady is now back to normal and much healthier and happier with his dental problems fixed. We are very grateful to Dr. Evans he is very friendly and knowledgeable. Read Less

We recently moved to the area with our two dogs and brought our youngest dog Hazel in for a wellness visit and to establish a new vet for her care. Hazel is very fearful of the vet and is very suspicious of strangers. We were greeted warmly and the ladies in at the front desk took the time to bring Hazel treats and greet her so she felt comfortable. We were seen on time which is an extra plus for us so that we don't have to wait in the waiting room for a long time with an anxious dog. The doctor listened to all our concerns and was so helpful and caring towards Hazel. We could tell she really understood Hazel's anxiety and she knew how to examine her without creating extra anxiety for her. She made recommendations based on her own positive experience with trainers instead of previous vets who have been very judgmental and told us we need to train her better. While checking out, Hazel saw another dog and starting barking and the ladies at the front desk calmly helped everyone navigate the situation. At previous places this has happened before and they have literally told us to leave her in the car and come back in to pay. We have two high maintenance dogs and it was wonderful to not feel judged and better yet, actually feel welcomed! We will be back soon with our second dog and I'm confident we will have a good experience again. I highly recommend Boston Animal Hospital and am very glad we found them! Read Less

When we moved here two years ago I was nervous and eager to find a vet for my pup. When we found this Vet my worries were put away. Every time we go in for a check up they are ready to take us almost right away. And they are so friendly!!!! It's not a negative experience like it has been in the past. I trust them and appreciate their time and efforts that they take with me and my fur baby. Read Less

I took an outside cat that someone left when they moved to Dr. Evans because I could see he was sickly.  I could not believe how kind this man was.  Never in my life have I experienced someone so genuine to animals.  He is not only a vet but an animal lover and that is so obvious.  I have now changed my vet and he has 4 more patients.  He was just a great person. Read Less

There isn't much more one could ask for when looking for a vet than Boston Animal Hospital. My boyfriend (Michael) and I moved to Massachusetts for school and, knowing I'd been wanting a dog for the past year but opting not to get one since we would be moving here, he surprised me with a puppy for my birthday. I took our pup, Harvey, to this vet largely based on the other amazing reviews I had read about the Boston Animal Hospital. I have had a few adult dogs before but being a first time puppy owner, I was very out of my element. The staff at the Boston Animal Hospital are amazing! From the first time I've walked in, I have always been greeted warmly, and everyone there has been happy to discuss any of my concerns while spoiling Harvey with treats and pets and cuddles. One thing that stands out to me about this vet is that they give you all of the information, then let you make decisions objectively. Because of this, I feel like I can ask our vet anything I'm curious about and they will give me pros and cons without loading the info with personal bias. To top it off, this probably one of the cleanest, most pleasant smelling vets I've ever visited. And the best part? Harvey LOVES going to the vet! We've worked mostly with Dr. Evans but have also been seen by Dr. Gorman, and have had great experiences with both. We recently decided to get a second dog, Veritas, and have had the same phenomenal experience with her. After only her second visit, she is a big fan of going to the vet as well!The Boston Animal Hospital simply cannot be beat. There are Veterinarians closer to where we live but we drive to this one because we feel that our pups are given the best care there is. Just today, I noticed our pup had a loose tooth that was bleeding and swollen at the gum. On a Sunday morning, I emailed Dr. Evans and in just THREE MINUTES he replied to my email! This is a vet who truly cares about his patients and goes way above and beyond. Michael, I, Harvey and Veritas HIGHLY recommend the Boston Animal Hospital to anyone looking for a good vet! Call them and let them know about you and your pup. You will not be disappointed! Read Less

We had to put our dog to sleep due to an aggressive cancer that had no cure. The staff was very understanding and did not rush us out even though they were closing soon. We said goodbye to our amazing dog in a relaxing room. I tried getting his paw print and failed miserably. I was upset. I called the crematory company too late to request a paw print. I thought I had missed the opportunity. I wanted to remember his paw on a permanent mark. Then, we received a postcard with handwritten notes from the staff. Inside was my dog’s paw print. This made us so emotional. This little act of kindness went a long way with my family. We are truly thankful for their generosity. Read Less

I just moved to Boston and needed a vet for my 2 rescue dogs. One was having severe anxiety related to the move. From the moment I called to make an appointment, the staff was professional, compassionate, and capable. When I arrived, the reception staff immediately exhibited just the right balance of welcoming reassurance and space for me and my apprehensive dogs. I was seen on time by a lovely vet tech who went over some basics, and then by Dr. Evans. I have had many dogs over decades, and probably hundreds of vet encounters, and I can confidently say Dr. Evans is simply the best. My anxious dog immediately acted up, making me extremely nervous, and with warm professionalism, Dr. Evans capably took charge of the situation and engaged my dogs with confident care. He took an extraordinary amount of time, sitting on the floor with my dogs, to address issues, give recommendations, and come up with an individual plan for care, all while really getting to know my dogs- and me. Dr. Evans emphasized a comprehensive approach with a non-sedating supplement, as well as training and other guidelines to address the issue. He also gave me appropriate expectations regarding the resolution of my dog's problem. A few days after our visit he followed up with an email- I have to reiterate I have never had such exemplary care. The happy outcome is that the intervention Dr. Evans suggested is working beautifully. As an added plus I also find their prices are way lower than other vets. Bottom line: you will not do better than this facility for your pets' needs. Read Less

This was our first visit to BAH. I am very impressed with the awesome care my dog, Gus, received. He went there for a dental cleaning and his teeth look fabulous! Having a large, short muzzled dog is worrisome for me when anesthesia is involved. My fears and concerns were validated and put to rest . I received frequent updates during the day and arrived to find Gus as his normal, happy self, showing off his pearly whites! The staff is wonderful, the hospital is immaculate with state of the art equipment. Dr. Evans was fabulous.  I can't say enough! If you are looking for a vet practice for your beloved family member, I highly recommend giving them a try. Read Less

I can't say enough good things about Boston Animal Hospital. They were very kind and helpful about fitting me in and rescheduling my appointment when I was unable to make it. Very friendly staff, Dr. Jeff Evans was kind and helpful about finding a treatment plan that fit within my budget. They are also quick to get back to you with any questions or concerns. 10/10! Read Less

I can't say enough good things about Boston Animal Hospital. They were very kind and helpful about fitting me in and rescheduling my appointment when I was unable to make it. Very friendly staff, Dr. Jeff Evans was kind and helpful about finding a treatment plan that fit within my budget. They are also quick to get back to you with any questions or concerns. 10/10! Read Less

I just moved to the Boston area a couple months ago with my two dogs, and I wasn't looking forward to finding a new vet.  I made a routine appointment for my 10-ish year old boy who just needed some vaccine updates.  I can't say how they do for serious issues (though from other reviews, looks like great!), but I was beyond pleased with our first visit.  My boy I brought is a biggish pit mix, and the absolute sweetest thing around.  A lot of vets and their staff act a bit afraid of him.  Dr. Evans?  Not so much.  He got down on the floor for cuddles and kisses with my guy, did a thorough exam, and and generally was so compassionate and kind that I will have no qualms about coming back again.  He also seemed knowledgable, of course---asked all the right questions about history, etc.---and amazingly actually read through my boy's charts quickly even though I only sent them right before the appointment.  I'll be bringing my other dog here as well, and am happy to add my 5 stars to everyone else's.... wish it could be 6! Read Less

There aren't enough adjectives in the dictionary to express how wonderful BAH is. My 8 year old beagle needed urgent abdominal surgery. Both Dr. Jeff and Dr. Gorman consistently kept me in the loop throughout the entire pre and post operation. They even gracefully dealt with my insanity and obsession with my pup. Most importantly, I really got the sense then genuinely cared about their furry patients. Everyone in the office handled my dog with tenderness and affection. Thank you so much for all you do. Your hard work does not go unnoticed!!! Read Less

We just moved to the area and had gotten our dog checked out at our beloved vet and family friend before the big move.  I was not looking forward to finding a new vet that we could be comfortable visiting.  Unfortunately, our normally very healthy dog got sick shortly after our arrival before we had gotten a chance to check out any local veterinarians.  BAH squeezed us in and saw us same-day.  There was an 'emergency' exam fee for us to be seen same-day, which is a bit higher than their regular exam fee, but that is totally understandable given how packed their schedule can get.  From the moment we spoke on the phone to a staff member to beyond the time we left the clinic, everyone--especially Dr. Evans--was wonderful to us and our dog.I think it's really easy to take advantage of people when their family pet is sick because we're not experts, we're all worried, and our pets can't tell us what's wrong.  But Dr. Evans took a measured, practical approach.  Instead of throwing the book of treatment and testing options at us, he told us what he would do if ours was his pet, and explained every treatment option to help us make the best decisions.  We were sent home with a clear idea of what treatments he had received, the symptoms to look out for, how to treat our dog at home, and what next steps we might take if symptoms persisted.  The next day, Dr. Evans even called to check up on our dog and offer more support.I'd also like to note that animals at veterinary clinics often seem really stressed out.  They whine, pant, bark, yowl, etc.  This us understandable because they're often sick, and it's not a pleasant experience to be poked and prodded.  Not so here, in my experience.  During our first visit, in the ~2 hours that we were at BAH, all of the animals seemed to enjoy or not mind being there.  My dog, who usually HATES having thermometers stuck in his bum didn't even whine when Maria the tech took his temperature--these people are animal whisperers!BAH is also much more full-service than many typical veterinary clinics.  They also offer more complex procedures, such as surgery, and they have an in-house lab to run some of their tests.  Your vet is also available by email if you need to get in touch outside of business hours.  This was a huge relief because, as I said before, our previous vet was a family friend and we could ask her questions whenever.  I'm so glad we found BAH, and feel very comfortable taking our dog there from now on. Read Less

If I could give Dr. Jeff, the director more stars...I would. My husband met him for a final evaluation for our elderly dog and unfortunately decided that it was time to let our Titan go. This appointment happened on a Tuesday.Dr. Jeff came to our residence that Friday and helped our boy pass. A lot of people do not know that some Vets will do this, but it was so much better than bringing him to the clinic. It's so much better being in the comfort of your own home. We have a second dog, and it was important that she be present as well. It was a beautiful day, and everything went as perfect and as peaceful as it could. The hospital also provides cremation services from a reputable outside source. He was cremated on Saturday and back to us on Tuesday. Thank you so much to Dr. Jeff and the staff for treating our guy with such care. I can't say enough nice things. Will highly recommend this hospital to all our friends for their pets. Read Less

The day after Christmas my dog Penny broke into her food and ate so much of it she almost doubled in size from bloat. As terrible as that was, she was so full it ruptured an undiagnosed tumor on her spleen, causing massive internal bleeding. Dr. Evans and the entire hospital staff were amazing. They kept me calm and took incredible care of Penny. The surgery went great and she's recovering comfortably. I will be recommending the hospital to anyone who asks, and my dogs will definitely be coming here from now on. Read Less

We brought our dog there when we first adopted her. I had a feeling something was off, and Dr. Hinz really listened to my concerns. She drew basic labs to save us money up front, and diagnosed our dog with a disease caused by a tick bite. She was so calm in explaining the disease and treatment to us. Within a couple months of treatment our pup was feeling better and has been great ever since. I've never met a vet that was so in tune with not only my pet, but with me too! I will never bring her to anyone else. Read Less

We were in the car but running 10 minutes late and 3 blocks away and they cancelled our appointment and told us to reschedule. Having to use a zipcar, we weren't very happy. We'll take our cat Sassy somewhere else for checkups. Read Less

When I used to live in Nashua NH, I would drive all the way to Derry NH to see my favorite vet, because I always felt that she cared more than the Nashua vets. Now that I live in Massachusetts, I get the exact same feeling when I come to Boston Animal Hospital and it is well worth the drive to have a staff of caring people working with my pups. They always seem to put the well-being of my dogs first and will even recommend that you go to a different hospital to see a specialist if that is what is best for your dog. When my dauschund was having back problems, Dr. Hinz quickly sent me to another hospital to see a specialist and the exam fee for the referral was much smaller than I would have expected. Every time I bring my dogs to Boston Animal Hospital (whether it is vaccines or my stupid basset hound eating an entire year's worth of anti-tick medicine) the doctors are friendly and helpful. Doctor Hinz is one of the most friendly and caring vets I have ever been to and my pups seem to love her even though she sticks them with needles. I definitely don't like any of my doctors as much as my dogs seem to like her. Read Less

We were in the car but running 10 minutes late and 3 blocks away and they cancelled our appointment and told us to reschedule. Having to use a zipcar, we weren't very happy. We'll take our cat Sassy somewhere else for checkups. Read Less

I am so impressed with Boston Animal Hospital! My cat had been vomiting which was unusual for her. I didn't have a vet in Boston and I poured through Yelp reviews to find the best and I could not be happier with our experience here. 1st of all, the facilities are beautiful and spotless - in fact they're nicer than my own (Human) Dr.'s office! I emailed describing Callie's ailments and requesting an appt and got such a warm, caring response - on A Sunday no less! The folks seemed really concerned and it was so heartwarming! We ended up going in for our first appt that Friday and Callie's examination was so thoughtful and thorough - I knew she was in good hands. After a detailed work up the Dr attributed her illness to environmental changes (we just moved) but followed with bloodwork just to be safe. The Dr called me right back the next day with the results, and their Vet Tech Tim followed with another call to check on Callie a couple weeks later. I am so happy that we have such an excellent place to go if Callie is ill again. If only they saw Humans here, I would sign up right away! :-) Read Less

Dr. Hinz is incredibly passionate about her job and the pets that walk into BAH. We use to bring my dog Dakota to Back Bay Vet. While they're fantastic too, we chose to go with BAH when it was time to spay Dakota because it was $100-200 cheaper. This was our first encounter with BAH and boy were we glad we chose them! When we entered the facility on Dakota's day for spay, their entire staff greeted us. It was as if they were all waiting for us and knew exactly what Dakota was in for. I felt reassured for Dakota's safety.That single experience led my family to wonder whether we should switch Dakota's primary care. That's not to take away from Back Bay Vet; we simply find them to be really busy sometimes. A month after Dakota's spay, our girl had a mysterious skin infection. Though Dr. Hinz, being a regular vet and not a dermatologist, was unable to identify the type of skin infection, I learned after the fact that she spoke with her colleagues about Dakota's case after work hours to make sure she wasn't missing something and was doing things right. Long story short, with BAH's recommendation, we went to Angell Medical Hospital to see an actual dermatologist. She's fine now.Our experience with Dr. Hinz and the general staff of BAH has been nothing but great. They do a fantastic job of providing personal care for you. I loved Back Bay Vet, but sorry to say, I love BAH even more! Read Less

This place is so wonderful!!! Everyone on staff takes extra time and attention to make our pup feel special. It makes me feel good to go to a vets office where the staff really loves animals.I came here from a very disappointing vets office. I felt like money, and not my dog's care, was the primary concern.This office was such a welcome relief. They take the time to talk through anything. Even if it is not directly related to their diagnosis, they take the time to help you with any pet concern.I cannot recommend this office enough!! Read Less

This place is so wonderful!!! Everyone on staff takes extra time and attention to make our pup feel special. It makes me feel good to go to a vets office where the staff really loves animals.I came here from a very disappointing vets office. I felt like money, and not my dog's care, was the primary concern.This office was such a welcome relief. They take the time to talk through anything. Even if it is not directly related to their diagnosis, they take the time to help you with any pet concern.I cannot recommend this office enough!! Read Less

These guys are brilliant! Our story for those that care: My hubby and I have the most adorable big eyed Tuxedo named Amsterdam. She licks herself until her fur comes off and then sometimes the skin can become so irritated it seeps. She sneezes often and wheezes and snoFor years and years we've been getting fleeced and swindled by numerous vets from Arlington to Quincy. We have a cat with allergies. Horrible allergies which it took years to discover were just allergies not skin disease or hormonal imbalance or food reaction. Just like my asthmatic husband she's allergic to dust and particles.  For years vets have been charging us hundreds of dollars for tests and more tests to find nothing while always coming back to the simple solution of oral prednylosone and steroid shots to calm her reactions. This treatment always worked but every vet required we come in for tests and new inquiries just to re-up her steroids. This very expensive cycle was broken at BAH. About Boston Animal Clinic:First the staff is so nice. The space is super clean, well maintained and very pleasant smelling.There was no pushing of procedures, products or unnecessary anything. I talked honestly with the Vet about our 7 year struggle with the itchiest cat in the world and all of the work (diets, journals, vets, products and so on) and she listened! For once instead of being nodded at then being told it could be allergies but before we jump to that conclusion let's run some more tests, the vet agreed to a course of steroids and for the first time in 6 years I left a vet's office with a bill under $200! Two months later as the steroid shot waned, I called for prescription and was told I could easily come and pick it up. The last two Vet's insisted I bring the cat in for a visit even though we had been over the allergy issue numerous times and we space out her steroid usage for her health.We love this Vet and there's a pet food store on the kennel side. Check it out!!! Read Less

Dr. Hinz is a truly special caregiver; I can't count the number of times she has gone above & beyond for our elderly dog. She even performed successful surgery on him. All the staff is extremely diligent & caring. A++++. Read Less

Called here asking about spay services for my pup. Basically the front desk girl was not helpful at all. She would not give me any information about the procedure costs unless I made an appt to come in for a checkup. I told her I only wanted to know roughly how much the costs would be considering some places are much different (These other places state their fees upfront). Still she couldn't give me any information. Dont waste your time here. Read Less

I LOVE this place. I've been bringing my dog and cats here for 3 years. I'm moving out of Boston soon and when considering the new job that's taking me out of the city I legitimately considered if I wanted to leave my amazing vet family at BAH. My pup, Roy, is mostly through heartworm treatment which, if you've been through it, is just awful - for pet and for human. They have been amazing and supportive throughout the entire ordeal. Dr. Hinz is just awesome and always takes the time to explain things and thoughtfully weigh all the options. Even before the heartworm ordeal, no matter what reason we were there I always felt it was the best place to be. I trust my animals in their hands completely. And the staff at the practice is great, as well. They know Roy and welcome him when he walks in the door. Roy and I are very sad to be leaving this team, and our next vet team has some huge shoes to fill. Read Less

I left my  previous vet because he delivered bad news, but did not have time to explain things because he was running behind schedule and rushed me out the door.  I started going to Boston Animal Hospital and it has been a great experience.  Dr Hinz saw my dog for kennel cough.  She explained everything, answered all of my questions and did not rush me off the phone.  She also spoke with me the next day and day after to see how he was doing.  We started going there because of convenience, but we will stay for the excellent treatment. Read Less

I bring my furry babies to see Dr. Sarah here and couldn't be happier! The facility is clean, modern, spacious & there isn't a kennel-smell. The staff are delightful, knowledgeable & dedicated. Prices are reasonable & worth not stressing. This is the clinic I recommend to pet owner friends. There is a kennel & pet store attached to the building. Read Less

I bring my furry babies to see Dr. Sarah here and couldn't be happier!  The facility is clean, modern, spacious & there isn't a kennel-smell.  The staff are delightful, knowledgeable & dedicated.  Prices are reasonable & worth not stressing.  This is the clinic I recommend to pet owner friends.  There is a kennel & pet store attached to the building. Read Less

I made a Yelp account specifically to spread the good word to fellow "parents" who adore their pets the way that I do. We moved a few months ago and had gone to another vet in the area but weren't exactly satisfied overall.  We decided to give BAH a try when it came time for the little one to get fixed. I can't say enough good things about the Boston Animal Hospital.  The facility is clean, doesn't smell the way a typical vet office would, and the best part is the genuine concern from the very professional staff.  Trish (front desk/vet tech) was so good with my kitten, and even called to remind us of the appointment, and to check on her after her spay procedure.  I called with a concern today and immediately was transferred to Dr Lieberman, who performed kitty's procedure -- I can't even get that kind of attention from my own PCP! I could go on and on about how great this place is, but I'll end with that they even offer a 10% discount to first responders. If you're looking for a clean and comfortable office with professional, caring staff, I would highly recommend Boston Animal Hospital. Read Less

So I'm pretty obsessed with my cat. And when his back fur got insanely matted, I felt like the worst mom for letting it get like that. I was too nervous to bathe my 18 pound cat myself, so my boyfriend and I scoured cat groomer sites an settled on the boston animal hospital even though it only had 1 review. It was super close so we went for it and I'm SO happy with the results. Like I said, my Macho is an 18 pound cat- possibly a Maine coon or ragamuffin. Pam, the groomer, was so nice and assured me she wouldn't have to shave him- which was my worst fear. And his fur was pretty bad... Atleast 10 knots throughout his back. When we picked him up hours later, all his fur was still there, he was SO soft, and smelled amazing. He didn't seem traumatized so I know Pam was super good with him. Everyone we encountered there said how pretty of a cat macho is so that made us both feel better. I would 100% recommend this place for grooming and judging by all the people who were there, all their services must be great. A million thanks to Pam for making my baby soft again!! Read Less