I have been taking my two dog here for quite some time. Every time I go the bill is over 450.00. Even for simple things. The staff and doctors take very little time with my pets and are often rude. I showed the bill to 4 other vets in the area for my last visit. They charged me over $250 for a medication that all the others sell for less an 60.00. Their diagnosis was also wrong. DO NOT GO HERE. Read Less

Dr. Sawyers has the worst bedside manner of any medical professional I’ve ever met (coming from a soon-to-be-doctor who is constantly surrounded by them). I regret not following my gut and not listening to the many bad reviews I read on him. From the second I walked in a year ago, he was condescending and disrespectful. At first, I thought he didn’t respect my opinion because I am a woman. Conversations with other pet owners at the dog park revealed that he is disrespectful to men as well (if that’s any comfort), but people tolerate him because he’s the closest vet to them. He has no interest in shared decision making or explaining one’s clinical reasoning. On top of belittling his customers for asking about his clinical reasoning, he makes sexist comments about women’s bodies and prescribing them a glass of red wine when they are reasonably worried about their sick animals. Despite my year-long frustrations, and against my better judgment, I begrudgingly sought him out one last time today to see if test results from a Vetco poop test were enough to get a prescription to treat Giardia. I knew that I was coming in only 20 minutes before the clinic closed, and as a reasonable human I intended only to inquire, not make demands, but without even asking me for details of my question he came out of the back exclaiming loudly that he “can’t just give me a prescription without test results and I can’t expect him to jeopardize his license.” Had he not jumped to conclusions, and had he asked me about what documentation I had, we could have discussed that. His terrible ego (perhaps he was angry that I had taken my dog to Vetco to avoid him) and attitude pushed me over the edge and I yelled several of the things I have written above. I regret losing my temper in front of his staff, but I had dealt with a year of his disrespectful nonsense and I knew I would never set foot in that office again. If you respect yourself and your animals I would not recommend bringing them here. Read Less

My experience at East Boston animal hospital was excellent! My dog had a stroke last week and Dr Sawyers and his staff were a God send with my dog and I. They are professional, friendly, thorough and the cost of the whole ordeal was thankfully affordable! I recommend this place to anyone who loves their pet! Read Less

Love Dr. Sawyer and the entire staff at East Boston Animal Hospital. For years they took me and my challenging dog and made so many accommodations for him which was greatly appreciated.. Now I have a new friendly dog and they were just as wonderful! Read Less

My dog has been seen here for her yearly exam, as well as her preventative vaccines.  Recently, my dog's behavior changed very quickly and I called in a panic wanting to rush her in.  I was given advice over the phone and scheduled for a convenient Saturday appointment.  Everyone in the office is so nice and I will continue to use East Boston Animal Hospital as long as I'm in the area! Read Less

Dr Sawyer and his staff are a great group of people. Extremely knowledgeable and helpful. Dr Sawyer is an amazing vet and the only one I've dealt with that knows how to care for small rodents (gerbils and hamsters in my case) outside of Angell memorial. I recommend him to all of my Boston AGS colleagues. Read Less

I do not recommend this Animal Hospital. I left an appointment today for my puppy and never have felt more disrespected in my life. The veterinarian was very rude and condescending and would not listen or watch a video showing the problem my dog is having. My puppy is terrified to walk outside after a recent move to a new apartment. Over the past three months, his fears have been getting worse. His tail is between his legs, he pulls, lays down, and shakes. We tried to have our trainer walk our dog to make it fun for him. When the trainer returned to our apartment he said he was concerned about him and recommends a veterinarian visit to assess our dog's anxiety. It was very important to me that the vet watched a video of our dog outside to provide his professional opinion. He refused to watch the video and refused to talk to the trainer while rolling his eyes. He also proceeded to say he does not care what the trainer had to say. As a Pediatric Registered Nurse, I know the importance of treating patients with the utmost respect and the significance of therapeutic communication. I also know the importance of collaborating with other professionals and parents for the benefit of the patient. As a result of this veterinarian's large ego, my dog will be suffering from anxiety until we find a new veterinarian. I will not be returning to this Animal Hospital and I do not recommend it. I also attached a picture I found on their Facebook after someone left this Animal Hospital a bad review. They told the customer, "you were and are worthless" after their cat died and had a complaint regarding the cremation process. In my opinion, that is no way to treat a customer, even if you disagree with them. This is completely inappropriate and unprofessional. Read Less

I do not recommend this Animal Hospital. I left an appointment today for my puppy and never have felt more disrespected in my life. The veterinarian was very rude and condescending and would not listen or watch a video showing the problem my dog is having. My puppy is terrified to walk outside after a recent move to a new apartment. Over the past three months, his fears have been getting worse. His tail is between his legs, he pulls, lays down, and shakes. We tried to have our trainer walk our dog to make it fun for him. When the trainer returned to our apartment he said he was concerned about him and recommends a veterinarian visit to assess our dog's anxiety. It was very important to me that the vet watched a video of our dog outside to provide his professional opinion. He refused to watch the video and refused to talk to the trainer while rolling his eyes. He also proceeded to say he does not care what the trainer had to say. As a Pediatric Registered Nurse, I know the importance of treating patients with the utmost respect and the significance of therapeutic communication. I also know the importance of collaborating with other professionals and parents for the benefit of the patient. As a result of this veterinarian's large ego, my dog will be suffering from anxiety until we find a new veterinarian. I will not be returning to this Animal Hospital and I do not recommend it.I also attached a picture I found on their Facebook after someone left this Animal Hospital a bad review.They told the customer, "you were and are worthless" after their cat died and had a complaint regarding the cremation process. In my opinion, that is no way to treat a customer, even if you disagree with them. This is completely inappropriate and unprofessional. Read Less

I can't say enough about Dr. Sawyer and his team. I had to rush my kitty, Stewie, to the doctors last Friday. He was close to death (crystals in his urine). On top of all that he developed a respiratory infection. It was touch and go for 5 days. Dr. Sawyer saved his life. He went above and beyond the call of duty to keep me informed. He truly cares about your pets. Will never bring my animals any place else. Read Less

What a great experience. They really knew how to handle an animal without overly distressing him. Took the time to answer any questions without hustling me out the door. Last but not least, fair pricing. Give them a try, you won't be disappointed. Read Less

Had a great first visit with a recently adopted older cat. The staff, technicians, and doctor were all very patient with our new, and petrified cat. They were very thorough and willing to explain what they were doing as well as proactively give advice regarding Bode. I've used some of their tips at home in regards to feeding and grooming. All have been beneficial so far. They were also very accommodating to my schedule. I'm glad I chose East Boston Animal Hospital. Read Less

I can't believe I haven't written anything on this place yet.   I've been taking my english bulldog, Newman, there for about a year and a half and I couldn't be happier.     They treat him like he was one of their own.  Everyone is super friendly, and you can tell they love what they do.  In addition, they are very knowledgeable and I trust Newman with them completely.Thankfully, we don't have too many problems but when we do, the staff is always right there to help.   They are quick to give us advice over the phone to determine whether we should even bring him in, which I appreciate since vet appointments generally are not cheap.   And when we do need to bring him in, they are very gentle and sensitive and make things as painless as possible. Their appointment process is very easy, and I generally will just book a time online.   They send out regular reminders on shots and heartworm refills, which I appreciate since I would never remember that stuff on my own.   I know there are other vets in the area, but I have no reason to try anyone else.  They do a fantastic job. Read Less

Wonderful staff that greets you immediately and address any concerns. Dr. Sawyer has a great way with pets (a cat in my case). He was gentle and treated my cat like his own. I went to this vet on a recommendation from a friend who also has a cat and thought that it was also a great visit. Read Less

I love the kind, compassionate care they provide for Stella. Dr Sawyers is always quick with a joke, and makes Stella feel at ease. He has a no nonsense approach which is exactly what we want. Wouldn't go anywhere else! Read Less

Recently, I brought my kitten to East Boston Animal Hospital for a wellness check. It was easy to make an appointment and the staff was very friendly. The vet and other staff that handled our kitten were wonderful. I will be returning for future pet care. Read Less

Recently I took my cat Harry to the East Boston Animal Hospital. I was more nervous than he was. However the staff was so kind and reassuring Harry and I both felt better. Dr. Chase saw Harry that day and was very gentle. All of staff here really love animals and they gave me some good tips. Also I was impressed at how clean the hospital was. We already have another appointment. Thanks. Camille Ristaino and Harry (meow) Read Less

Dr. Sawyers is absolutely incredible. He is so sweet, makes both owners and animals feel completely comfortable and safe and is professional, friendly and happy throughout the whole visit. I was upset the day I came in having been involved in a car accident and still mourning the loss of my dog, he offered me SEVERAL hugs and well wishes and was amazing with our new cat. Thanks again for your superb human and animal care!Read Less

Dr. Bollen sees both of my cats and recently started seeing my puppy. My puppy was sick, and when I brought her to Dr. Bollen, it was clear how genuinely concerned about her Dr. Bollen was. The staff have called a few times this week since our visit to see how she is doing, and I love that.Read Less

i was visiting my son in Boston from out of state and my Boston Terrier wasn't feeling well at all. since my son uses East Boston Animal Hospital for his English Bulldog, I called them. they fit my dog in the very same day. amazing! we were treated with the utmost respect and care, the atmosphere was congenial, and the vet had a wonderful sense of humor. Petunia received top notch care, and I would recommend EBAH without reservation. Corinne Freaney Read Less

I am so sad because I had to move and switch vets because I cannot get there easily. I will definitely miss Dr. Sawyers and "Maria" who is so knowledgeable. One of my cats had serious bladder issues and Doc made him better. Thank you all for taking such good care of my cats! Read Less

Had to come in when I had my dog when my parents were out of town. My dog was bitten on the nose by another dog, and everyone was amazing. Kept me calm and collected, everyone was so friendly and kind. Not enough good words for this place. Read Less

I can't say enough wonderful things about Dr Sawyers and his entire staff at EBAH. We've been to them for regular check ups as well as emergencies. They've always been kind, informative and generally concerned for our cats. The most recent visit brought us in with our cat Rico who had developed some coughing and wheezing. I called in the morning to make a visit and they offered a time in the afternoon (and earlier if it seemed like an emergency). My husband took Rico in that afternoon. Dr Sawyers took one look in Rico's mouth and snapped into action so quickly my husband was amazed. It turns out my darling cat (who likes to eat anything and everything) had tried to eat a threaded needle which had lodged in his throat. Dr Sawyers removed the needle that minute under anesthesia (I am so grateful that EBAH has an OR right at their facility). My husband called and told me what had happened after it was obvious that Rico was safe. It didn't even occur to me to ask what the visit had cost. I was just so happy to know Rico was safe. When I got home that night I asked the cost of the visit (fearing it would be crazy knowing anesthesia was used). It was so reasonable I had to ask my husband to repeat himself. I'm really surprised to hear people say EBAH is after people's money. I suspect they may have an unrealistic idea of what a visit should cost. Either way, I'm so very happy with the level of care and the cost. We're so lucky to have found them. Read Less

I have been going to the East Boston Animal Hospital for years. The staff is always pleasant. Other animal hospitals that I have been to seem to be annoyed with my presence... not like that here. Dr. Sawyers is very direct, and I appreciate that quality. When my cat was sick I felt very secure with the care that was being given. I will continue to use their services and will continue to recommend this hospital to my friends and family. Read Less

I have been using the East Boston Animal Hospital for several years and I have received nothing but kind attentive service. The staff answers my questions and helps me when I need it. I was nervous when I moved to the area because I know my cat can be.... difficult. Dr. Sawyers knew what to do and everything was fine. I do and have recommended Dr. Sawyers to my friends and family. Read Less

The definition of a sociopath is, essentially, one who sees no consequence to others, on ones self.Meet James "Call me Doc" Sawyer.This man will screw you out of every penny he can while oozing sleazy -so-charming-, we're a big family here, crap all over you.I sat for 35 minutes in his waiting room and watched a Spanish-speaking woman with 3 small kids totally taken advantage of; the dog was dehydrated from diarrhea, they quoted her $780.When she said they could not afford that much she was quite plainly told that she should have taken care of the dog and this would not have happened, and then, in front of her children, she was told the dog was going to die if they didn't do as "Doc" recommended.Nice.My problem here is that MY dog, I was told, had been to Constitution Beach as well (true), and had apparently picked up the "same thing that disgusting little shih tzu had".{"But she shouldn't have had a dog in the first place" and 'It would be lucky if it lived".}Then I was told to give my dog some canned pumpkin, and feed her ground beef and rice for 3 days.WTF?!?!THEN I was charged $178 for the experienced.I can honestly say that I paid $170 for the advice and purchased that mans integrity for $8.Shame on you James Sawyer.You're full of canine feces, sir. Read Less

I brought my new puppies there and the staff was very helpful answered all my annoying new puppy owner questions. I loved the place I really felt like they cared about me and my puppies. I thought Dr Sawyers was great with them. I would recomend this Clinic to everyone! Read Less

i took my cat to this hospital in an emergency situation because it was the closest vet that had an emergency appointment available. the staff was incredibly rude on the phone--i got lost on my way and was having a panic attack because my cat was near death, and the receptionist/vet tech actually said: well, we close at five. ""we close at five""?! my child was about to die, and she didnt even offer to give me directions! so, the no parking thing freaked me out as well. i had to carry my sick baby across a bridge in my arms with a train roaring underneath. only one vet tech was actually human and acknowledged my presence. the only redeeming part of this is the vet: DOC SAWYERS IS AWESOME. i dont know if he is the doc mentioned in the other review who offered cloning (he is a bit eccentric), but he was kind, gentle, comforting, and stayed late on a friday night/holiday weekend (and went in on new year's) to do emergency surgery on my cat, check in on him, perform follow-up care, and keep me informed by phone the entire weekend of my cat's status. he is the only reason i would return here. if i am able to find out whether he works at another clinic, i would go there instead of east boston, but for now i'll stick with him because he is my baby's savior. suggestion: ignore the other staff, ask for doc sawyers, and give him the benefit of the doubt. Read Less

I'm not even going to mention the fact that this man offers pet CLONING. Oops, too late. But even besides that atrocity against nature, this is still just a terrible, terrible place. The staff is really cold and uncaring. I just get the feeling that they try to extort all the money they can out of every single person who walks through their doors. People are supposed to be able to trust doctors, human and animal. How do they know if their cat needs a feline leukemia shot or not? Mine doesn't. He's tested negative, doesn't go outside and has no exposure whatsoever to any other cat. Don't put unnecessary poisons into my cat while CHARGING me for it. Ridiculous. I've heard a lot worse about this place then I've actually experienced, but I definitely wouldn't go back to see what else could happen. I'm actually surprised that place is still in business with the prices he charges, the attitudes of everyone who works there and the general vibe of the place. It feels like a monster hospital. Creepy. Read Less