I love the staff and the Dr. very professional and upfront on what need to be done. Everyone is very friendly, kind and genuine. I'm glad we found them . I know our two furry friends are safe with them Read Less

This vet is by far THE WORST. They are inconsiderate. Every time I have brought my pet there, they are running behind. One time my appointment was for 11 and they were 15 minutes late. After my pet cut herself, I had to take her back TWICE for them to re-staple it. They have so many different vets which create inconsistency. The vet techs are disrespectful and rude. Plus the building they work out of looks like a home which is so creepy. I will never ever take my pet back here again and if you love your pet, I wouldn’t take them to this horrible flithly disrespectful place. Read Less

The worst place to take an animal too. I had to go back twice to get my dogs foot stapled properly. They have a lot of different vets which creates no consistency. I would NEVER take my animal here again. Plus the building looks like someone's house which is creepy. Read Less

I honestly can't say enough about Dr. Hanson and her staff. They truly care about the animals and their prices are very reasonable. They're all amazing and they take incredible care of my bunnies, being one of the only 'exotics' friendly vets in the area. Read Less

Until I had an issue I was happy going there. I started going to Dr. Hanson in 2013 with my 2 dogs after reading all the positive reviews online.   My dog started limping so I brought him in to be checked.  Dr. Hanson put him on Rimadyl to see if the swelling would go down and if it didn't she would x-ray.  She DID NOT inform me of the potential adverse reactions to Rimadyl. It is a highly prescribed drug with great benefits but you MUST be aware of the side effects which can be severe enough to cause death.  Long story short, I attended a weekend event out of state, my dog had serious reactions and ended up in emergency.  After incurring almost $2K in hospital bills I asked Dr. Hanson to perform some follow up blood tests to save me some money with this ongoing situation.  She got defensive when I said my dog's condition was from the Rimadyl.  I paid the approx$350 for blood tests and was also charged for the office visit.  I really thought Dr. Hanson could have waived the office visit fee seeing this was from medication she prescribed.   I called her to express my thoughts and she became quite irate telling me a dog is a luxury, she doesn't work for nothing, everyone has to pay their bills, etc. Sometimes a bit of compassion for a situation goes a long way.  The conversation ended with Dr. Hanson telling me to find myself a new vet.  My dog ended up needing ACL surgery (with the Rimadyl situation the entire cost was over $7K) but he is back to himself and doing fine now!   akc.org/content/health/a…  doghealthpanel.com/rimad… Read Less

This place is a complete SCAM. I took my cat 4 months ago for an annual check up. This was the first time I had brought him to this vet as we (me and the cat) were living in a different country. I felt like my cat was traumatized enough for the day so I told them I would come back later for the distemper shot. They told me I could call and reschedule. Well, I made an appointment with them and took time out of work to do so. When I get there, after waiting 15 minutes, I was brought into the room and the nice assistant asked if I was there for an annual. I said no, I was just scheduling his distemper shot. Dr. Hanson hid behind a wall while making her assistant tell me that my cat had to have another annual exam, if I wanted my cat to get his distemper shot. When I declined the annual exam, as the exam is every YEAR, and not every 4 months, Dr Hanson came out behind the wall throwing around the fact that she was the doctor and she insisted on another annual before she gave my cat the distemper shot. When I told her my cat just had an annual 4 months prior, she told me "no, he came in on a sick visit". NO HE DIDN'T as I was charged the $54.00 for the annual (which consisted of her looking at him and touching his stomach, not even taking his temperature). I can see if I was a new client and Dr. Hanson never had revised my cat before however, this wasn't the case. She saw my cat 4 months ago!! I even called other clinics in the area to see what their policy was and they confirmed that if a relationship was already established between the animal and the vet, and the animal just had an annual 4 months ago, then, it shouldn't be necessary to charge for another annual visit. I didn't have a good feeling the first time I went but I thought I'd give them the benefit of the doubt because of so many good reviews. Well, I'm extremely disappointed and will never go back. She is a CON ARTIST, not a vet. Read Less

This place is a complete SCAM. I took my cat 4 months ago for an annual check up. This was the first time I had brought him to this vet as we (me and the cat) were living in a different country. I felt like my cat was traumatized enough for the day so I told them I would come back later for the distemper shot. They told me I could call and reschedule.Well, I made an appointment with them and took time out of work to do so. When I get there, after waiting 15 minutes, I was brought into the room and the nice assistant asked if I was there for an annual. I said no, I was just scheduling his distemper shot.  Dr. Hanson hid behind a wall while making her assistant tell me that my cat had to have another annual exam, if I wanted my cat to get his distemper shot. When I declined the annual exam, as the exam is every YEAR, and not every 4 months, Dr Hanson came out behind the wall throwing around the fact that she was the doctor and she insisted on another annual before she gave my cat the distemper shot. When I told her my cat just had an annual 4 months prior, she told me "no, he came in on a sick visit". NO HE DIDN'T as I was charged the $54.00 for the annual (which consisted of her looking at him and touching his stomach, not even taking his temperature). I can see if I was a new client and Dr. Hanson never had revised my cat before however, this wasn't the case. She saw my cat 4 months ago!! I even called other clinics in the area to see what their policy was and they confirmed that if a relationship was already established between the animal and the vet, and the animal just had an annual 4 months ago, then, it shouldn't be necessary to charge for another annual visit.I didn't have a good feeling the first time I went but I thought I'd give them the benefit of the doubt because of so many good reviews. Well, I'm extremely disappointed and will never go back. She is a CON ARTIST, not a vet. Read Less

This place was recommended to us by a few people and I'm glad we went with a recommendation for a vet a little out of our way over somewhere closer to where we live. It seems they have the best interest for animals in mind, they do not over charge or insist on extras that your pet doesn't need. Also, the doctor is very accessible, available by email and is very responsive. Would recommend to anyone! Read Less

I'm so happy to have found Dr. Hanson and her wonderful staff to care for our newly adopted pup. Everyone in the office is friendly, patient and helpful, especially since I always have lots of questions :) Read Less

I'm so happy to have found Dr. Hanson and her wonderful staff to care for our newly adopted pup.  Everyone in the office is friendly, patient and helpful, especially since I always have lots of questions :) Read Less

I love this animal clinic. Dr. Hanson is caring, compassionate, and knowledgeable.  I take my two dogs and cat to her. One of my dogs is very nervous around new people and places, but he loves everyone at the clinic. My cat is a jerk, they handle him with professionalism and care. If they can remain calm and kind while dealing with him, they can handle anything!I love that it is a small practice and I know I will be seeing the same Doctor each time. Read Less

We love Dr. Hanson and her entire staff!! They are professional, friendly, and fun, all at the same time. We have 3 dogs and 2 cats so we spend a lot of $$ in the animal/vet category. We lived in NH when we started going here and then moved to RI and we STILL drive to Burlington, MA because of the awesome people here and how they care about us and our animals! Keep up the great work and thank you for caring about our four legged family members!! Read Less

I was dog sitting for my parents and they made time to see us on a Friday afternoon of a long weekend for an ear problem that would've gotten much worse over the weekend. They were so helpful, esp. when many vets won't even see an animal that isn't one of their regulars. Read Less

One star is generous for this review. Too bad zero stars isnt an option. I went to this vet for a year. Every time i went in, she spent 10 minutes with my dog, called him 'crazy' (a name she calls animals to seem more relatable...and EVERY animal at that...) and sent me home with a (totally useless and incorrect) medication. Turns out he had lyme disease that entire time, which she MISSED. The vets at the mspca diagnosed and treated the lyme disease, but by the time a vet with half a brain could find it, the damage had been done. It had reached his brain stem. My dog was wobbling back and forth, even sitting still. Kathleen said it was back pain. When i suggested that it could be more serious, and mentioned the diagnosis from the other vet, she stormed into the exam room where i was with a nurse (joke), and proceeded to get so flustered and angry that she said, AND I QUOTE: "You may be happier at another practice. Maybe go back to that vet. Because it doesnt seem that you have much money to spend on your dog. Youre no longer welcome at this practice." After a visit to a family-referred vet and the care of 2 specialists, my dog was able to live 6 more months, and i cherish every moment of that time. However, Kathleen stole from me in the worst way i could imagine. She stole time from my dog's life.Is this someone who cares about dogs or anyone but themselves? The answer is no. This woman wants your money. Period. If you love your pet, RUN!!!!!!!! Read Less

I just went in for my first visit with Dr. Hanson at Burlington Animal Hospital and I have to say, I'm so glad I found her.  I have vets in the family that can't care for my animals due to distance anymore, so I have a really high bar when it comes to what I expect from a vet.  I was so pleased to find this clinic.  Dr. Hanson's staff were welcoming and efficient, I appreciate that Dr. Hanson took pictures of my animals so she's able to better diagnose over time, as well as getting down on the floor to examine my dogs.  ALWAYS a sign of a good vet.  She was knowledgeable, spent time getting to know my animals, and has a calming touch.  I almost don't want to give her such a good review to keep her a hidden gem, but as an animal person, it's important to share the word when you find someone good to take care of other animals.  I've had appointments with few other clinics in the area and they never felt quite right.  This feels like a patient/dr relationship I'll have for the rest of my time in Burlington. Read Less

Extremely professional, yet extremely welcoming and nurturing. That's an apt description for Dr. Hanson and her staff. We have had to interact with everyone on Dr Hanson's staff, Colleen, Andrea, Carolyn and Lisa, and they have all been just great. We have had a relationship with the clinic ever since we first got our pup after she was born. Dr Hanson has guided us in a very practical and effective way to care for our pup. We've always had all our questions answered and you get the feeling you are in good hands with sound medical advice when it come to your pet's health at this clinic. Carolyn and Lisa at the front desk have been super helpful answering questions and returning calls promptly when the doc is busy. Colleen and Andrea are very patient for being young techs and have not complained about our boisterous and sometimes too fidgety pup. Glad to have found this place for our very first pet.Read Less

Great place. Called on Memorial Day with an emergency, they were open and had me come in immediately and saw me as soon as I got there. Not overpriced, Dr. and assts are friendly. I like the intimate small-buisiness feel. Read Less