Many times I read the one star reviews and they really scare me off. In most cases, I always notice those reviews are based off money or personality. Those are two things I struggle to review on. This... Read More
Many times I read the one star reviews and they really scare me off. In most cases, I always notice those reviews are based off money or personality. Those are two things I struggle to review on. This is a business. These are people and everyone is different. I'm struggling to understand that the user with the one star review in all caps was so distraught *and then* went back there. That review scared me, a lot. I want to tell you that my experience was not like that at all. It differed so greatly from those poor reviews. Here's my experience with my sweet pup. My dog of 13 years got very sick, very unexpectedly. I brought her to a vet on a Saturday where she spent the entire day and was diagnosed with several issues. Sadly, she worsened over that night and I brought her to CCVS on that Sunday. We waited a long time, but it was very busy. It is an emergency vet and on a Sunday. There were emergency's coming in that I could see with my own eyes that were visibly more concerning than my sick pup. As I waited and as nurses and vets came to assist me, I asked what the cost would be. I used my voice and mentioned that money was tight and just asked each time after they were finished and mentioned plans, "and what's the cost on that? Can I get an estimate?" It was always answered with, "Of course." She was diagnosed with a few more issues and to me, it was obvious and they were correct. Dr. Evans was the primary doctor helping and she was beyond informative, skilled, and compassionate. She gave honest answers, knowledgeable advice, skillful analysis and tons of compassion. Over the next 48 hours, we tried to keep her strong, but my sweet pup couldn't make it. We brought her back on that following Tuesday and said our goodbyes. I cannot begin to describe the empathy and compassion that Dr. Evans showed us when we walked in and when I was feeling confused and feeling despair. The nurses were so kind hearted and so sweet. They gave us an option to take her outside and they would do what they needed to do outside. Our sweet pup loved being outside, so we took her up on that. They gave us time and they showed us love. I would've paid anything at this point. I'm sorry this is so long, but I want to point out that at any time if you have an issue, speak up. Use your voice and ask for estimates. Ask for another doctor or nurse. If no one is telling you anything, speak up and ask to speak to someone. No one is holding you at gunpoint to stick to what's happening. My bill was exactly what I expected and what they told me from estimates. They offered other options for my pup that were very expensive, but it added up and made sense for that care. My poor pup's quality of life afterward would've been uncertain and sad if we went that route. Everyone's experience is different, but my experience was nothing but filled with compassion, empathy, skill and work. I thank them at CCVS. Read Less