Neponset Pet Center And Animal Hospital

My first time bringing Lulu, my goldendoodle, to a new groomer after 3 years- and it couldn't have been a better experience! The staff was efficient and kind for a nervous doggie mum.  I was even more in love with the place when they called me before grooming her to make sure they took care of her to my expectations.  Lulu has very curley wirey hair and loves to play in the ocean and sand - she gets matted in areas and she can be difficult to groom because of it... from what im told:-) needless to say she looked amazing when she was done- happy, cute and smelled great!!! I would highly recommend this grooming location to any protective pet parent! Read Less

I (my family) brought our beautiful cat Dinah to be seen.  We thought shewas constipated and thought they could help, maybe they did maybe theydidnt do all they should of.  they gave her meds and sent us on our way.  We went back two days later and she had abscesses which I  think they should of seen them on their 1st exam. gave her more meds. then 2 days later back here  guess the abscess  burst and now  they give her a cone so she cant get near it (which they  should of done earlier).  I believe they helped in my cat having to be put down. I will never go or have anyone I know bring their pet there.R.I.P. DINAH Read Less

The staff is really friendly and nice, however this vet is not up to par. the rooms are not clean whatsoever. they didn't carry the medication the doctor wanted to prescribe my cat, and they ended up referring me to Angell anyway, yet STILL charged me for the visit. they also tried to tell me i needed to pay for monthly flea medication... for my indoor cat. NOPE. clean the rooms please, the built up fur and grime is gross. Read Less

I have been dealing with this place for 3 years. I have a lot to say, so bear with me. ACCESS: They have parking, but the ramp to the inside is not up to ADA code, so it is dangerous (actively) and inaccessible. There is a ramp but you must take it at your own risk. (I began going here because my animal was sick and it was close by. I was advised to see someone close to home.)ELECTRONIC AND PAPER RECORDS: Once they get your information, even though I started seeing them when they still had paper records (the better to lose them and actively claim you didn't take care of your animals when you did, so you have to keep better records than them) they will put your email on a reminder list that tells you you haven't taken care of your animal in a timely fashion, as often as possible. They will claim "it's broken/just does that" and is not in your control. If you're sensitive to being told you're not being a great animal parent, this can get pretty bad. I mean it happened to me many times in the first year.They have cited that records were in the process of becoming electronic, but meanwhile as little as a person flipping through papers wrong can gain you an accusation that you didn't appear for a designated appointment.THE DISCOUNT: This is not the most important part to me so is not at the top, but the discounts they advertise to get new clients are not equally applied. If you don't specifically ask for a discount none is given to you.My last appointment there was literally slated for a day I realized I had been robbed. I still took my animal to the place. I told them I could only afford xyz cause I had literally been robbed, and they were basically like, "Oh well, that's too bad." Rude and no compassion.TECHS and VETS: They will be surprised if they see you more than once. So you do not get the same people, and each time you must explain everything going on with your animal all over again. I know this is somewhat common, but on top of everything else it's bad to me.THE PREMESIS (inside): Madhouse. There is a little store in the corner of pet meds, grooming and boarding in the back. FB reviews including comments from someone who had worked their cite unsafe, unclean conditions in the back and owners are not allowed in the back to hide this. It's way too busy, it's like a little zoo in a bad, bad way.They always have appointments available but they should be a last ditch effort for your animal only. Find somewhere cleaner, safer, and with people who actually respect animals and their families. Read Less

We have been bringing our dogs here for the last 10+ years, and finally had enough.  The only benefit was that well-visit costs and emergency fees are somewhat less than other competing vets.  However, the last visit had us waiting for a doctor in an exam room for over an hour with no A/C until finally we just left.  Always long wait times - not worth any savings! Read Less

My dog recently had her teeth cleaned and a few extracted at Neponset Animal Hospital.  They did an excellent job and my dog does not have the repulsive bad breath she use to have after having this procedure done.  The owner, Joe Callahan, was very accommodating to me with finances of this procedure.  I have always found Joe to be extremely responsive to me over the years whenever I had an issue with pricing or procedure.  He has always been willing to work with me and has shown great compassion.  Joe has proven to me that he is honorable.  I wish him continued success! Read Less

I recently got a new puppy 3 months ago and chose this to be our vet based on family member who have chosen this vet and the convenient location. When my new puppy recently got worms (White worms visible in his poop) I brought a ($60) fecal sample to the vet on Sunday (with worms in it) I called back later that day hoping for the results and a prescription but they said it wasn't complete. I called back both Monday and Tuesday with still no results. It took 3 days to get a call back from the vet regarding his fecal results and when they called back they told me he was negative of any parasites, however I could physically see the worms in my dogs poop, he was lethargic and had a decreased appetite. I decided to get a second opinion from another vet, it was verified that he had tapeworms and I was given medicine for my pup that got rid of the worms in 24 hours. He is back to happy and healthy. So I paid $60 for a fecal sample that came back incorrect. I recently brought my pup in to have his nails cut at neponset for the first time. The staff was not welcoming to my pup when he arrived and frankly were rude when they brought my dog back out after. They told me he "didn't like it" and "he peed on the floor" and they had to clean it up. I was very dissatisfied with my experience and we will be choosing another vet for my pet and any future pets we adopt. Read Less

Do not waste your money here.  I had an issue with them a couple years ago with the up-charging and recommending unnecessary procedures and services.  I spoke with them about it and it seemed to stop.  I asked for up front pricing and that only happened a few times.  They don't want to give you up front pricing because then they can't over charge you for things you don't need.  So the latest problem just occurred and I'm sad that it did because I won't be going back there.     I brought my dog in for boarding literally 24 hours ago.  I went to pick him up and they said the cost was double what I thought it would be.  I've been told by them on a few occasions that boarding goes by a 24 hour time period.  So if you bring your dog in at noon one day and pick him up by noon the next day that should only be one day of boarding.  Well today the explanation was that they charge by the calendar day.  So I was charged for two days of boarding; yesterday and today.  I get a different story every time I go in there.  That's the game they play though.  If they keep you confused then they can charge you what they want.     So I would have to say don't go to this vet, boarding, grooming location.  I hate to say it too. This spot is a one and half minute drive from my house.  The location for me is extremely convenient.  But I will have to find somewhere else to go.  I hate getting the run around and confusion with pricing.  They should have a price list and explanation of pricing procedures prominently displayed so there is no confusion about costs for services.  It's extremely frustrating. Read Less

My dog got sprayed by a skunk last night!! Thankfully Neponset was open at 7:00AM for grooming services.Rich and Laura were so hopeful at the front desk! Its nice to walk into a place when the staff are extremely cheerful at 7:00AM ! Read Less

I have gone to many different vet clinics and groomers with my dog and I am so happy I found a place that my dog and I love to go to. I have been bringing my dog here for years. The staff is unbelievably nice, very knowledgeable and I always feel safe bringing him for his vet check ups and grooming. From the moment you walk in everyone is there to help you out. The check ups are thorough and both the doctor and techs answer all of your questions for you. Plus he always walks out with the cutest hair cut!! Thank you for everything you guys do for us!! Read Less

I'm not sure how much a review can truly explain my appreciation towards Neponset animal hospital. Dr. Hart is one amazing veterinarian she thoroughly examined my dog and did above and beyond. I'm currently living in California and my 12 year old shihtzu is with my dad. I've been trying to figure out for awhile now how could I fly him here? He's 12 years old and has health issues. Well Neponset did everything they could on my dog to make sure he's going to be ok to fly with me or my dad. I can't begin to explain or show how much i appreciate Neponset and the staff. I could honestly write a book! I wouldn't trust any other vet with my pets. Thank you Neponset Read Less

I bring my dog here for all of her grooming and care. Although sh can be a bit nippy, they are always gentle with her and I'm always happy with her grooming. The employees are always helpful and are also great resources. Read Less

I have brought my animals here pretty regularly.  The reason is because it is convenient to where I live.  I have had mixed results with both vet services and grooming.  Most of the time the groomers screw up and do not do what I ask, however, my dogs hair grows back, so no big deal.  I could go on about complaints, such as their accounting system/patient information is still on paper cards, and they do not even have electronic records.  The last straw, yesterday I watched a SM video of what "appears" to be a groomer shaming a dog owner for not grooming their pet properly.  Also in the video, posted publicly, the groomer states he hates people (?), and on top of everything else on video, the back where they do the grooming looked dirty, unkempt, and badly lit.  I will NEVER go there again, and I will advise my neighbors and friends to avoid this place also. Read Less

I've had several excellent experiences here. Olivia and Dr. Domit were extremely accommodating, helpful and friendly. They provided me with all the information I needed and were also flexible on setting up appointments. My black-lab needed ACL surgery and they did a great job with him. He is well on his way to recovery now! They obviously care about their own animals and their patients'. I bring both of my dogs here and would definitely recommend them for basic visits and more serious cases, like surgery. Everything has been a great experience.BlackJack says thank you too! Read Less

Beware of this place. The ultimate scam artists.  I have been taking my dog here for years (grooming and boarding). Everytime I go here they give me a bait and switch on price or tell me my dog needs something else in order to get boarded (now they need a fecal exam within the last 6 months that costs $60). They don't have any prices listed anywhere and every couple of months when you ask why their price is so high now, they say their prices have "recently" increased. Get everything (especially pricing) in writing BEFORE you do anything or better yet go somewhere else that cares about the pets and not just money. They should be ashamed of their predatory practices. Read Less

Will never take my dog there again. I clearly stated I was concerned about my dogs paws on my last visit, they were scaly and rough, tech wrote it off as a result of walking on pavement, I don't even think she looked at her paws. Turns out my dog has a yeast infection on her paws that is now spreading, if they had bothered to check weeks ago she would not be significantly worst now. I am a first time dog owner, the point of taking her to a professional is so that they can address issues I might not be familiar with due to my inexperience. Complete waste of time and money and my poor dog has to suffer because of it. Read Less

So I tried this place based on my moms love for them. They are amazing I must say. It was Khloes first time being groomed, and I was so afraid for her. Car rides alone make her sick and meowish to the max. She seemed fine and just tired when she came home. She smelled great and she stopped scratching the fabric off the couches at home YAY. It was really close to being a CATastrophe! I will be bringing her back soon for another wash, and trim. I'm also hoping to get her nails polished if they offer this service. Nail polish and tutu's for my baby girl! I'm a cat lady with a husband who is a cat man lol. We love our baby. Read Less

AVOID AVOID AVOIDThese guys have been our primary vet and groomer for multiple animals since 2011.  1/2 the time visits go as planned, half the time it is a colossal screw up.  Today was the last straw, dropped off our cat to get groomed first thing in the morning after calling.  She's been groomed there for 7 years multiple times per year...... except for today, where for some reason they thought she was too scared to be groomed.  Fine, except that they never called us after making this decision at 10am.  Instead our cat sat in her crate until we called at 4pm.  Worse, they told my wife they called both of us and left voicemail's, yet when i showed up the guy behind the counter admitted he never called us.  The managers, who were aware of this situation, cared so much about a long time customer that they never even came out to talk to us or called us.   Horrible service and no care for keeping their customers.  if you care about doing things right as well as your pet, avoid. Read Less

Place is HORRID, it deserves zero stars. I brought my dog there multiple times over 2 months for an issue that didnt go away. I returned and dr domit walks into the room and said "are we ready to let go now?", excuse me did someone tell you i was here to put down my dog? Disgusting! She turns and says "if you want to you can bring him to a specialist". Uh ya i will thanks. Bring him to SSAH weymouth and they figure out my dog had DRY EYE!!!!!!! Which created an ulcer in the eye and caused an infection. I called to get my money back, not only was the tall man that works there rude to me, i have received no call 2 weeks later. They are incompentent, rude and cheap. DO NOT GO HERE. Had i not had the means to go to a specialist or trusted dr domit, the dog would have been out down prematurely. Place is absolutley disgusting!!!! I want them out of business! Read Less

We've been bringing our three dogs to Neponset Animal Hospital for years and every time has been a wonderful experience. I feel very comfortable leaving my dogs with them because they always treat us and them with love and kindness. The whole staff is very friendly and welcoming. The groomers here are all excellent. When I pick my dogs up they always look so handsome. I highly recommend the grooming and all the other services here.Read Less

Unprofessional groomers. They hurt my dog. They didn't even took responsibility to apologize.They cut her in 4 different spots which caused her ear infection.On top of hurting my dog when I took her for Doctor visit to check her ear infection. They charged me for visit.They made me to pay for her medicine too.What professional services are this people offering?I'm first time dog owner and my dog is 8 months old and to deal with this situation is so tough. Accidents happen but not in 4 spots and if you make mistake own it up and be responsible.I gave 4 star before this but with last visit and final visit, my review changed to 1 star. I wish there is negative rating.People if you love your dog and dont want to hurt her/him please be away from this place.Note-But I love the Doctor she is an amazing lady and the staff are friendly too.My only concern is about grooming and management not taking responsibility of it. Read Less

The best animal hospital I have been to the staff is extremely nice and very helpful. My dog was sick and they got me in right away. I'd highly recommend this animal hospital, I'd drive a good distance just to keep my dogs going here. Read Less

My dog is incredibly anxious about going to the vet. And Dr Keith marked her as an "angry dog" after my asking her to remove her lab coat and sit down on the floor with my dog. Now everyone is afraid of her and simple procedures become much more difficult because of this false labeling. Meanwhile ever other doctor we've ever seen says how wrong that label is. Anxious and angry are not the same. For that and many other reasons such as un-thorough exams, lazy instructions, pushing special food that I could only get through them and meds that don't work Dr Keith is a quack. Dr Hart on the other hand is about as gentle and thorough as they come. She is a breathe of fresh air and the only reason I continue to go to this place. She removes her lab coat, soothes my dog and thoroughly examines, explains and prescribes. She is particularly good with cardio issues. And will call people back who have questions when the front desk staff knows squat.Don't even get me started on the front desk staff. Talk about inability to listen, comprehend and communicate. Let's call 3 times to confirm an appt and procedure with 3 variations of instructions and 3 variations of what is going to happen during the procedure. Let's also be inefficient and waste time during the peak drop off and pick up periods. And let's pretend to know what we're talking about...sound about right? I only wonder what my dog could say if she could speak after a day of being cooped up with them for a full day. Read Less

My dog is incredibly anxious about going to the vet. And Dr Keith marked her as an "angry dog" after my asking her to remove her lab coat and sit down on the floor with my dog. Now everyone is afraid of her and simple procedures become much more difficult because of this false labeling. Meanwhile ever other doctor we've ever seen says how wrong that label is. Anxious and angry are not the same. For that and many other reasons such as un-thorough exams, lazy instructions, pushing special food that I could only get through them and meds that don't work Dr Keith is a quack. Dr Hart on the other hand is about as gentle and thorough as they come. She is a breathe of fresh air and the only reason I continue to go to this place. She removes her lab coat, soothes my dog and thoroughly examines, explains and prescribes. She is particularly good with cardio issues. And will call people back who have questions when the front desk staff knows squat.Don't even get me started on the front desk staff. Talk about inability to listen, comprehend and communicate. Let's call 3 times to confirm an appt and procedure with 3 variations of instructions and 3 variations of what is going to happen during the procedure. Let's also be inefficient and waste time during the peak drop off and pick up periods. And let's pretend to know what we're talking about...sound about right? I only wonder what my dog could say if she could speak after a day of being cooped up with them for a full day. Read Less

They are very friendly and knowledgeable! They take great care of my dog and make sure you understand everything before you leave. They have no problem answering all your questions no matter how many you have. They even try to help make things easier when you have financial concerns. They are just great! Read Less

We bring our furry family members to Neponset Animal Hospital. We wouldn't take them anywhere else. This past January they boarded and were groomed while we went on vacation. As always, we were pleased to know they were loved and well taken care of while we were away. They came home groomed perfectly and exactly as we had requested. As our dogs age they need to be groomed more frequently and Neponset always does a beautiful job! They will be due next month for their vaccines and wellness exams. The veterinarians have been fantastic with helping us keep our fur babies health as they age. Thank you Neponset! Read Less

We've been bringing our three dogs to Neponset Animal Hospital for years and every time has been wonderful experience. I feel very comfortable leaving my dogs with them because they always treat us and them with love and kindness. The whole staff is very friendly and welcoming. The groomers here are all excellent. When I pick my dogs up they always look so handsome. I highly recommend the grooming and all the other services here. Read Less

There arent enough nice people there theres one tall skinny guy works the front desk gives,absolutely nothing but dirty looks,makes you feel horrible all the,time,i wont return as long as,he works,there. Read Less

This place is great! My little guy loves coming in for daycare! He starts wagging his tail right when i pull in the lot! The staff are great you couldn't ask for better service! Love my Neponset friends highly recommend this place for all services ! Read Less

This place is great! My little guy loves coming in for daycare! He starts wagging his tail right when i pull in the lot! The staff are great you couldn't ask for better service!Love my Neponset friends highly recommend this place for all services ! Read Less

So disappointed in the boarding this weekend, we will never return. First we have boarded our dog here several times and was recommended to this place from a relative. Don't get me wrong this place was never great but sufficient when you just needed boarding for a day/night instead of leaving your dog home alone. Our dog is a picky eater. We always individually package each meal and send a can of wet food which he doesn't normally eat on a regular basis but is a treat to ensure he eats when we are not with him. We told the front desk staff to give our dog a bag for breakfast because he hasn't eaten yet, a bag for dinner and a bag for breakfast in the morning. For dinner and next day breakfast to split the can of wet food. I saw this explicit written on his intake card. Well we go to pick him up and the staff hands back the can and a bag of dry food and says he didn't eat and we gave him our food that he didn't eat. You don't say?! We told you this exact scenario would happen!!! The can was to ensure he ate not to weigh down the bag!!! Our poor dog was starving and scarfed down food once he got home in about two min flat. Our dog is picky but we know what works, listen!!! Thank god he didn't have a medical issue with food, because the staff thought to give him whatever they had which we did not want because he also has a sensitive stomach. We know our dog better than you. Listen!!Next, we wanted our dog bathed. He was only staying Saturday and would be picked up as soon as they opened Sunday. How convenient they put him on the list for noon on Sunday. Again, this was written on the intake card. So our boy did not get a bath because if we wanted to wait it would now be 3 days worth of boarding + the bath. We were already paying 2 days work of care for 23 hours worth of care. The staff said we should have called to push him up on the list, I guess the intake discussion means nothing. Also supposively  on Sundays staff come in at 6am to feed the dogs and someone should have answered. Well no one did until after 9am and I guess they missed our dog in the feeding process! Read Less

We have been bringing our dog Shadow to Neponset Animal Hospital for his physicals and grooming for some time now.  We have always had very positive experiences there.  Shadow got groomed their recently by a groomer named Jamie and she did an especially outstanding job.  I highly recommend Neponset Animal Hospital and Jamie.Bobby B. Read Less

I have been nothing but thrilled with the service here for 13+ years. Robin, who I believe has been here the entire time, has always been so terrific to deal with. Newer folks like Katie and Allison know my cat Jamal personally, cheerfully welcoming him each time he arrives for boarding, grooming or vet visits. I cannot imagine a better place to bring one's pet. Read Less

I brought my yorkshire Terrior to be groomed. WORST experience ever. He walked in looking like a yorkie and when I picked him up he was butchered he looked like a chihuahua. I specifically asked for his nails to be cut down, that was a horror show they looked like they had never been touched. So disappointed be careful. This hospital is a hospital and not good for grooming your dog's or pups. Next time I will stick to petco! Thanks but no thanks. Read Less

Quaint little spot hidden in the neponset area. If you're not careful, you'll drive right past it. Staff is pleasant and wait time isn't very long with appointments. Prices are not too bad. No major issues with this location since I've been a patron, which has been over a decade.Read Less

I use all three services (vet,boarding&grooming) and i have always been pleased by the care given to my pets. I had to leave town unexpectedly and when I called they made everything very quick and simple. It's very convenient having our doctor and boarding facility together because they know my dogs and their history. The tour was clean and the staff is always helpful.Read Less

I have been bringing my two cats and dog to Neponset Animal Hospital for 8 years. I have not only used their medical services but boarding and grooming as well. I feel safe leaving my animals there, knowing that they are checked on constantly. Earlier this winter, while I was away, my male cat had some urination problems and they were worried that he could block. I was called immediately and they explained exactly what was going on. I felt so far from my little guy but the staff really made me feel better and relaxed. Long story short, thanks to the tentative staff, "Flea" is fine and did not block. I appreciate how clear the staff is when it comes to dealing with the bill, there were no surprises. I love that they sell food and toys there, great prices too. Last but not least, the grooming staff is really nice and talented.They even offer colored dye! Overall, I really love coming to Neponset and hope my story helps you in choosing the right hospital! Read Less

I bring all my animals to Neponset and wouldn't think of bringing them anywhere else! My appointments are always so thorough, they only recommend things that they think are medically necessary and contrary to other reviews i've seen they don't ever seem to try to "sell" me services that my pet doesn't need. I've seen reviews that you never see the same vet twice but that's not true every time i've requested to see a certain vet they've always been very accommodating and schedule appropriately! I usually see Dr. Keith (who is AWESOME) but i have seen other vets and they've all been great too!Read Less