Held off for about 10 days before writing this. I stopped going to Wignall a while back because they were rude and hurt my pup, but about 10 days ago, I had no choice but to bring her in as she was struggling. She was 15 years old and my only regret was that her final breaths were taken at this place. Not the worst part of all this is that before she was put to sleep, they came into the room with a card to sell me on my options for after she passes (this was my first time going through this, so I get that this is probably customary). What happened next made the experience excruciating.After we held our dog through her final breaths and cried on the floor, my wife got up and went out to pay at the counter. They told her to not worry about it and that they will bill us at our home address. We left.Five days later, we get the call that her remains were ready to be picked up. My wife makes me stay in the car (because I was a mess) and she went in to get her. They informed her that she needed pay them on the spot before they handed over our pup's remains. She reminded them that THEY SAID that they would mail us the bill and that she didn't have the right card with her at the time. They refused to give us our pup's remains and even took my wife into a separate room where they implied "if you can't afford this, there are other options." Eventually, after a ton of rudeness and disregarding of our grief and their own employee (who was standing there silently the whole time) who originally said that we could pay at home, they let my wife bring my pup out to me. She was in tears and told me that she needed to go back in and pay now. This was the worst experience I could have imagined after having to deal with the grief of putting my pup down.To pour salt in the wound...9 days after we put her down at Wignall, I get a postcard in the mail from them with my dog's name on it in big letters saying that it's time for us to schedule our next visit. UGH. Read Less

I don't typically use Wignall's as my vetenarian, but due to a sudden downturn in my cat's health, we mad a decision to eliminate his suffering. Wignall's had an appointment for us same day, which was great!.  They were also considerate and told me I could pay later because we were so upset - really nice.  However, when I called them to make arrangements to pay, pick-up my cat's body and paw prints they insisted on knowing what time I would be there so they'd have everything ready for me.  Upon my arrival, they did not have everything ready as promised and I was told to wait while they got my cat's body.  As I waited, the same woman asked "why was I waiting?"  Then she brought out the body, we went to our car with it and she came running out after us.  She gave us the wrong body!  At least she caught it!!  Seems that this is a huge miscommunication and this was a very unpleasant experience. Read Less

I booked an appointment for a nail trim for my cat. Not only did they make me wait 35 minutes for a 1 minute nail trim, but they did a shoddy job and charged me $12 for it. This was my first visit ever to this place. I won't be making the mistake of coming back here again. Read Less

I have been using Wignall for a number of years for my cat. They are very professional and kind. I love how much they all love the animals that come in. I also like how they are not judgmental, but present treatments options and estimates with no pressure. Read Less

The only reason I gave 2 stars is because they are open on the weekends. They are way over priced and will push tests and other things on you and guilt you if you say no..making you feel like a horrible person. They will also tell you your dog looks perfect and give them a perfect body score and in the same sentence tell you to give them a different food. If my dog looks perfect why change her food? I have since gone somewhere else and I love them. They give me a warm feeling that they actually care for my pets.. unlike the feeling I got from wignall. Read Less

This is a small, clean, quiet (usually), friendly place. However, every time I go there (for annual checkups only) it costs $200-$600. This past time, my dog was prescribed antibiotics that didn't work. Get a second opinion before opening your wallet. Read Less

Everyone at Wignall is great. They do everything they can to relax and care for your pet. Bonnie has been working with my dog Dustin. He hates having his nails trimmed after being hurt at another place. Bonnie and Joanna work with him and are able to keep his nails in control. A special Thank You to Bonnie for working with Dustin. Could not find another facility willing to help like Bonnie has. Read Less

if I could give this place zero stars, I would. My dog is 13 years old and we made the mistake of bringing her in for basic nail trim. First nail trim and they use clippers, the "trained technician" clips her quicks. Blood everywhere. Now the technician is getting frustrated and my dog backs herself up in a corner to get away from this lady. They offer a drummel for $30. LOL. These people are in it for the money and completely incompetent. I call to complain and they give me the generic "what can we do for you?" I asked to have all her paperwork transferred out and they did it without hesitation. Shocking. Save your money and go elsewhere. Read Less

We love our family at Wignall! It’s been one of the best experiences of being a puppy parent to meet and socialize with a community that understands the care and attention Max needs! And the staff is always so wonderful with my daughter! Keep up the amazing work and happy holidays! Read Less

We love our family at Wignall! It's been one of the best experiences of being a puppy parent to meet and socialize with a community that understands the care and attention Max needs! And the staff is always so wonderful with my daughter! Keep up the amazing work and happy holidays! Read Less

I love this animal hospital. The front office staff and the veterinarians are all so friendly here. I have three cats who come for regular checkups and the occasional sick visit. The veterinarians here are always so sympathetic and knowledgeable. I highly recommend Wignall! Read Less

We drive 2 hours just to use this veterinary hospital. All the staff are friendly and knowledgeable and the doctors are top of the line. We love this place and so do our 3 English bulldogs! We have been to so many other vets but none of them take care of our babies like the people who work here. Read Less

I took my 4 year old cat roger there for a medical emergency and they turned me down cause i didnt have enough money he had a blockage so he couldnt pee his bladder was the size of a softball i tried a credit loan got denied i had my brother try for a credit app he has a credit score of 730 he got denied they told me they would fix him if i gave him up for adoption so i had a life or death decision to make so i tryed a second opinion and all vets said the dame thing so i took him back to wignal and they told us to bring him to mspca and there was noone there to help him except one woman who said (well i. Cant let you take him home to die so she put him down that they dont do surgerys there so wignal you killed my roger by not giving him the help and care he needed thats right this hospital only cared about the money and who you know I HATE YOU ALL AND I WILL NEVER FORGIVE YOU UNCONPASSIONATE PEOPLE rip roger i will miss you forever my baby Read Less

Completely incompetent, unknowledgeable, and inexperienced exotic vet. She totally brushed aside my rat's breathing issues, and he died because of them just a month after his check up. I am absolutely livid and I beg anybody who is thinking of taking their small animals here to go elsewhere (I personally highly recommend Northside Animal Hospital in Manchester, they have 2 very friendly, bright, experienced exotic vets who err on the side of caution). Doctor, if you read this, never forget that you are solely responsible for Harold's death, and maybe soon my other boy Chives because he's extremely depressed without his best friend. I wouldn't trust these people with my baby's care more than I would Donald Trump. Worst exotic vet I've ever been to. Certainly will never be back. Read Less

Completely incompetent, unknowledgeable, and inexperienced exotic vet. She totally brushed aside my rat's breathing issues, and he died because of them just a month after his check up. I am absolutely livid and I beg anybody who is thinking of taking their small animals here to go elsewhere (I personally highly recommend Northside Animal Hospital in Manchester, they have 2 very friendly, bright, experienced exotic vets who err on the side of caution). Doctor, if you read this, never forget that you are solely responsible for Harold's death, and maybe soon my other boy Chives because he's extremely depressed without his best friend. I wouldn't trust these people with my baby's care more than I would Donald Trump. Worst exotic vet I've ever been to. Certainly will never be back. Read Less

My dog was a patient at Wignall since he was a puppy. Never really needed any serious care until he developed a limp in his right side hind leg. My wife bought him in for an exam and they scheduled an x-ray. After paying for an x-ray with anesthesia he was diagnosed with left side hip dysplasia. I was confused because he was limping on his right leg. After a while the limp got worse so I bought him back complaining about his right leg and the doctor said "Yes, I can see the muscle degradation". After another exam I he was prescribed over $500 in pain and hip medications. The pain continued to get worse to the point where he could not even use the leg. I decided to bring him to another vet and just by walking him down the hall they said they didn't think it was his hip at all but his knee. An x-ray confirmed he had two torn ligaments in his right knee. I feel I, and even worse my dog was mistreated by Wignall. I was left feeling all they care about is money. I have not and will never return there again. I urge you not to go there if you care about your pet. Read Less

I had to take my 16+ cat last summer for an urgent visit; greatest experience ever from staff to doc! My cat was treated so well! Recently had to bring her in again for yet another issue and experience is still a 5 star!! Read Less

I took my senior chihuahua mix for his yearly visit and they found an issue with stones in his badder that would have been a serious emergency surgery if not addressed. We scheduled surgery for the following Tuesday and now he is home recovering. I have 4 dogs and the staff is always very caring, friendly and helpful. Wouldn't go anywhere else! Read Less

They are highway robbery and we'll never go back. They push unnecessary tests so you think your animal needs them. Also, when you ask how much money your next visit will be, it's really half of what you actually pay. Never again! Read Less

I took my Nine year old Min Pin here for an emergency visit. I was completely distraught and worried! The staff helped me right away! They offered me water or tea and took Bruce in immediately. The doctor who saw Bruce was very informative and explained all of my options to help my pup. They took amazing care of my fur baby and put my mind at ease. I would recommend this Vet to anyone who has a furry or not so furry pet that they love! Thank you Wignall Animal Hospital! Read Less

Was my first "emergent" vet visit yesterday, with my senior kitty. I couldnt think clearly, but they were so patient and kind to me. Ill gladly trust these friendly folks in the future. Thank you Staff, from the desk to the back, for all you did for me and Starr. Read Less

I'd say the reviews are accurate.. The doctors are awesome especially Dr. DeMarco and the vet tech staff is mostly awesome, front desk staff can be awesome or short depending on the day. And yes they are full service and charge full prices and do things by the book so to speak, so they will offer you the best care but you are on the hook to pay for it. Some vets will say oh you don't really need X but this is not one of those types of places. Expect textbook care at usual vet costs and staff to be amazing or so so depending on the day and who you get =) but if you can afford it your pet WILL get five star care. Read Less

I am so happy with the staff & doctors at Wignall , Dracut. They helped me with my dog "spooky" and made my visit there so easy. I got help with rebate and She brought my dog food to my car! Thank you for taking good care of my boy. :) Read Less

Best vet staff I've ever encountered. Went here on an emergency basis a while back when my regular vet wouldn't fit my very sick dog in. They let me come right in.. I ended up having to put my dog down, but they made the process better by being so amazing and compassionate. I dumped Linwood and will only ever go to Wignall from now on. You guys are the best Read Less

Did emergency surgery on my one year old dog and come to find out she didn't have what they diagnosed. Ended up having second surgery at another facility to fix what they messed up. The vets are rude and unprofessional. Horrible place! Never bring your animals there!!! Read Less

I brought my dog into wignall in 2014 because he was having eye problems. Over the course of two years I brought my dog in multiple times and the vets prescribed my dog antibiotics and other types of medicines without doing any kind of exams whatsoever. Finally after 2 years of bringing my dog to wignall same exact eye problem over and over again I notice that he had somewhat of a film over his eye and that his eye looked enlarged. brought him back into wignall. The vet finally decides after over two years of seeing him that she's going to perform an eye pressure test. my dog has now been diagnosed with glaucoma. I believe that the glaucoma could have been caught sooner if the vet would have performed some kind of testing on my dog rather than just looking at him and misdiagnosing him. In total I've been bringing my dog to wingall for four and a half years and i feel like all i have to show for it is thousands of dollars spent and a dog that has been suffering needlessly for too long.Read Less

The staff there whether it be the front desk, vet techs or doctors are all great. They give me all the options for treatment and then discuss which to start to pursue, no pressure to try everything at once. Started with a simple medicine for my cat which is working perfectly. And when he doesn't like flavors of special food, they take back. Highly recommend. Read Less

First off, I want to say I take my pets to Belvidere Veterinary. I have done so for about 20 years. To say I miss Dr Williams is an understatement. He was the consummate Vet. Not only did he take care of our pets, but the whole family.  I have spoken to other pet owners and we all agree, we miss him terribly and it is not the same. With that out of the way,  I want to give a big shout out to the boarding staff at Wignall.  We have always had a dog sitter and last week we boarded our dogs for the first time. To say I was a nervous nelly would be an understatement. I felt it didn't take the staff long for the staff to get a handle on how to care for my dogs. After a day or two,  I was able to relax and enjoy my vacation.  I will bring my dogs back at another time. One thing I do wish is that they had a doggy cam. I would love to have logged on to actually see for myself how they were doing.  The staff was very good about my frequent phone calls and encouraged me to call as many times as I wanted. Thanks to all!! Read Less

They took me last minute on Monday after my own vet (Linwood) would not see me after describing the very serious symptoms my dog was having. They fit me in immediately upon arrival, and the tech, i think her name was Bonnie, was amazing and thorough. They quickly found what was going on with my dog. It wasn't good. I had to euthanize him that night at westford emergency and now I'm left wondering if i had just brought him to Wignall initially, instead of going to Linwood in the past month, would he still be alive today?I so appreciate the care, information, and sympathy i received.  Wignall will be my vet from now on. Thank u. Read Less

About 18 months ago I rescued a wild kitty. She was about 1 pound, had upper respiratory disease (conjunctivitis caused her eye to be swollen shut) infested with fleas, warms, clearly starving, and just extremely sick. She was abandoned outdoors with about 15 other felines and no one would commit to taking care of them. (This was in the middleboro area). I had been visiting a friend, and in the back woods area is where she found these cats- but her family couldn't take care of these cats, so they worked with in-town rescue and tried getting people to foster and take these kitties in. I ended up taking one, and named her Jojo. I nursed her back to health. A few months later, I find out that the same mother kitty had another litter, and the neighbors were doing what they could to get hold of this cat, to get her spayed and put a stop to these poor kitties just multiplying! I ended up going back to Middleboro(I live in the chelmsford area) and rescuing Jojo's sister, and named her Lilly. I brought her home. When I brought the two of them in for a checkup, and explained my story, the vet assistant proceeded to tell me how I endangered my first kitty and that I was irresponsible and selfishly one-tracked and tried explaining how I should consider the needs and care of these poor felines. I yelled at her to get out of the room and get someone else to take care of me and my pets. Mind you, my kitten (Lilly) was being examined in a room, AWAY from me, and screaming like I have never heard a cat scream. I paid what was due, complained to the front desk about the atrocity of that women embarrassingly accusing me of endangering a cat (or two) and that it was extremely unprofessional. I ended up leaving that vet and have not returned. If I had to guess what I remembered her name to be, it was either Christina or Courtney- or something along those lines.I transferred my pet documents to another vetinary clinic and never went back to Wignalls. I got no apology, no explanation, and that woman never approached me . 18 months later, my cats are as healthy and as happy can be. I understand the risk of being exposed to feline blood diseases and what not- but I did my best given the situation and was somewhat familiar with the risks. The moment I was able to I brought Lilly in and asked for guidance. I did consider the needs and care of the felines, and those felines have become the biggest and best part of my life. I just wanted to give an update. Read Less

Horrible experience, this place takes you companion without a word and when you get your friend back he/she is terrified out of their mind. Will never take my pet back to this place his face was so scared and i never do know what they did to him because they just take your pet to the back room and dont allow you to go with them. I also feel as if the employees are really fake and are rehearsed what to say pretty sad. Read Less

Their billing system sucks but they are great with animals.. had my dog neutered back in 1996. Since then my dog had to be euthanized because of of old age. I just got a miniature pinscher. My 2pet ever. I called to do shots and secratary is telling me i owe for a cat named trixie that i never had ???? At first she stated giving me details but as soon as i said thats not my pet she wouldnt give me anymore info and basically said its my bill now. Cause ots under my name! They stuck me with someone else bill. But what gets me is. You have to pay in full upon pick up of your pet. How is there a bill if they dont have a billing system? Read Less

I moved to Dracut a few months ago and needed to take my newly-adopted lab mix to the vet for his post-adoption exam. I decided to give Wignall a shot, despite the Yelp reviews, and overall I'm glad I did. I called and got an appointment for the same day, which was a nice surprise.I was very happy with the medical staff, especially Dr. Thomas. She examined my dog, answered all our questions (we had a list :), and gave us lots of advice about caring for him. She even printed up some reference material for us. The assistants were really nice too, no complaints there.As for the cost, I didn't think it was too outrageous, especially after reading some of the other reviews here. The prices seemed on par with my previous vet in Andover. It was $63 for the examination, $41 for the fecal test, $30 each for 2 vaccines, $39 for some ear infection medicine, and $30 for some lab work related to the ear infection. So the total was $233. That seems reasonable for the services performed, but your expectations may vary.I also picked up a year's worth of flea, tick, and heart worm prevention products while I was there. They do not work with 1-800-PET-MEDS at all by the way, but they do price match, including coupon codes. I printed the cart from 1-800-PET-MEDS, brought it to Wignall, and they price matched it. Slightly frustrating when you get a call saying they don't work with 1-800-PET-MEDS, but overall it was more convenient because I didn't have to wait for the products to ship.Update 4/26/2015: Now that I've been bringing my dog to Wignall for more than a year, I'm upgrading this rating from 4 to 5 stars. My dog has been to Wignall for routine exams, flea and tick prevention products, parasite diagnosis and removal, patching up an injured paw, and minor oral surgery. I've been consistently impressed with the professionalism and helpfulness of Wignall's staff. Read Less

I don't know but, I took my shih tzu puppy there for neuter and microchip, and the total was 660.00.... I do not know if that is overpriced, but the I came back home, he seemed lethargic and throwing up and just sick... UGH Read Less

This is just for the overnight boarding:I left my princess here over the weekend for her first time away from me.  I was very nervious about leaving her anywhere and made this trip last minute.  The staff was very friendly and answered all my questions.  I even called on Sunday to check up on her.  My only question is why she seemed to have had a bath when I picked her up?  If she had been rained on or had sat in her food, you'd think they would tell me?  It just made me worry because I had seen the review from Audry P about her dog coming home with urine stained paws.  Did they let my princess get covered in urine and just clean her at the last minute?  Because I can't say for sure, and probably will never know, I still give them 4 stars.  But its something to consider and be watchful for. Read Less

I have been a part of Wignall Animal Hospital for nearly 23 yrs. And the best part about it is I have had the same veterinarian that entire time. She has seen my animals go from young and vibrant until the day I had to say good bye.Read Less

The staff is very friendly and attentive to "Butters", they truly care for the animals here and give them the best care they can give them. I want to give a special thanks to Jen, Kristina, Erin and Dr. Thomas! They all have helped me and have taken good care of my little butters. Thank you again! Read Less

I just happened to stumble upon this place when looking to get a rabies vaccine for my dog. My reception was extremely friendly. . .that's important. When I met Dr. Thomas, she was totally professional and highly educated in this field. Se never does anything he believes the animal doesn't need. . .it's not about the money. . .it's about giving to the community and helping those who are sincere in caring for their animals. ALL the techs and assistants are extremely friendly. They are my family. . .anytime I have a problem w/ my animals, I have no problem as a walk in. As for the money, I will walk out w/o an estimate because I know they won't overcharge for unnecessary procedures. I'm always amazed at how inexpensive the stay of my animal is. These people all work together, these girls are cross-trained. The animal hospital to me is top of the line. . . Read Less

I have been coming here for 8 years. The doctors and staff are incredible. When my first 2 pets passed away they were especially wonderful and caring. I will always recommend this animal hospital for anyone who truly cares about their extended family members. Read Less

Closer, friendlier, and less expensive than PetSmart and several other local groomers. I also feel better knowing that the grooming and boarding are part of the Vet Clinic so that if anything happened to my dog while I was away, they would be able to give her the proper care. Read Less

After adopting my 3 Siamese cats I went in search for a Veterinarian Clinic that was affordable and where the Staff were experienced and caring. I tried a couple of Vets that I was not too pleased with. I was beginning to think there wasn't any decent Vets around so looked outside of my city and came across this hospital in Dracut...and what a find. Not only are they affordable, but the Staff are very friendly and caring to the needs of my pets.The doc answered all my questions and concerns and I didn't feel rushed to leave quickly for their next patient as I had with the other clinics I tried. Coming from shelters my cats were ill, and after correctly being diagnosed, and given the correct medications they were over their illness's in no time. The ladies who work at the desk are also very friendly. I would recommend this Animal Hospital to anyone. I only have great things to say about them, and gladly I'm no longer searching for anymore Vet. Clinics, my cats will be coming back here if and when they need treatment. Read Less

I like my vet! I have gone to Wignall Animal Hospital for the past few years now and I have seen various vets there. All of them so far have been great. My cat needed emergency surgery and they took care of him right away. If it wasn't for them he'd be in a different place right now. Luckily they were there for my cat when he needed them the most and now my kitty has another 8 lives to spare!! Thank you Wignall staff. Read Less

Love this clinic!! The staff is very involved with your pet. They always treat my pet as if she were their own. I wouldn't go anywhere else! The clinic is spotless and the kennels for boarding are great. I like knowing that if anything happens to my pet the staff will make sure they are treated by a doctor while I am out of town and will call me and let me know if she is not doing well. Read Less

Incredibly knowledgeable and compassionate. They have made quick and accurate diagnoses with some tough illnesses for our dogs. When our golden retriever was dying of osteo-sarcoma the doctor was there for us every step of the way. She even came in on her day off to talk us through euthanizing our dog. The waiting area is clean and spacious, making it easy to keep poorly-socialized pets (like our other dog) away from model citizens. Techs and vets are all courteous and prompt in their service. We recommend this place to all the pet owners we know. Read Less

My dog has been going to Wignall Animal Hospital since we moved to Massachusetts. I cannot say enough about how wonderful they are. You can go to the epetrecords and check out whatever you need on your pet which is very convenient. The staff are extremely professional, nice and helpful. Their doggie daycare and boarding are great. Whenever I take my dog he is so excited to see everyone there. And it is nice that the daycare and boarding are attached to the veterinary hospital. It makes me feel more secure that medical professionals are right there in case of an emergency. Read Less

I love my vet! I've been coming to them for years, and I could not ask for better people to take care of my furry little loved ones. You guys Rock! Thanks so much for the years of service to our family. Read Less

Very polite and courteous employee's. I enjoy bringing my dog here for the special service I get from the great staff. I have not had one accident or anything go wrong with any of my visits. I really trust Wignall Animal Hospital with my puppy. Read Less