Fall River Animal Hospital

#JusticeForOnyx Our cat lost is losing his eye because of this place and we will make sure everyone knows about it.. To some people he is just a cat to us he is part of our family.. If it was a person this would be considered malpractice "MY CAT HAS TO LOSE HIS EYE BECAUSE OF THIS PRACTICE.... Brought in my 4 month old kitten because I was concerned, there was a grayish film starting to appear over his eye. I paid $160 for drops and they gave him shots he didn't need at the time. They said he had a "Corneal Scratch" and gave Corneal Repair drops and an E-Collar. I called about a week later to tell them his eye was regressing and that I was sure he had an infection or something else going on. I told them it seemed like a Corneal Ulcer. They said to finish his drops and come back and discuss it with the vet at his follow- up appointment. I told them this was not something that could wait, that the drops were not working something else was going on. They said I could come in but there would be another charge. I understand they need to get paid, but the fact I already paid so much money and you want to charge me when your the one who misdiagnosed really upsets me. I took him else where because I wasn't about to pay more money to get another misdiagnosis. I took him to a vet hospital in RI. They told me it was in fact a Corneal Ulcer and by that time it had already ruptured and was no saving to it. His eye now needs to be removed. At the hospital I was told had they caught it on time (which I brought him on time), he would of just needed drops and antibiotics and been fine. I am so upset I would never ever go to this place again for any pet. A pet is just as important as a person to me. I'm definitely going to look further into the malpractice they have caused.  But I would stay away from this place if you care about your pets! My kitten will be ok and will learn how to function. We are lucky it's just his eye he is losing. Even though its just his eye, that is still a major thing that is going to change his life forever so really it's not just an eye.. It could of been prevented and as a pet owner we did the right things since the first sign of something wrong. The vet did not do the right thing!" Read Less

SewMY CAT HAS TO LOSE HIS EYE BECAUSE OF THIS PRACTICE.... Brought in my 4 month old kitten because I was concerned, there was a grayish film starting to appear over his eye. I paid $160 for drops and they gave him shots he didn't need at the time. They said he had a "Corneal Scratch" and gave Corneal Repair drops and an E-Collar. I called about a week later to tell them his eye was regressing and that I was sure he had an infection or something else going on. I told them it seemed like a Corneal Ulcer. They said to finish his drops and come back and discuss it with the vet at his follow- up appointment. I told them this was not something that could wait, that the drops were not working something else was going on. They said I could come in but there would be another charge. I understand they need to get paid, but the fact I already paid so much money and you want to charge me when your the one who misdiagnosed really upsets me. I took him else where because I wasn't about to pay more money to get another misdiagnosis. I took him to a vet hospital in RI. They told me it was in fact a Corneal Ulcer and by that time it had already ruptured and was no saving to it. His eye now needs to be removed. At the hospital I was told had they caught it on time (which I brought him on time), he would of just needed drops and antibiotics and been fine. I am so upset I would never ever go to this place again for any pet. A pet is just as important as a person to me. I'm definitely going to look further into the malpractice they have caused.  But I would stay away from this place if you care about your pets! My kitten will be ok and will learn how to function. We are lucky it's just his eye he is losing. Even though its just his eye, that is still a major thing that is going to change his life forever so really it's not just an eye.. It could of been prevented and as a pet owner we did the right things since the first sign of something wrong. The vet did not do the right thing!In response to yours: -It wasnt a doctor that diagnosed at your facility it was a Technician that he was seen by. -Did not diagnos Corneal Ulcer she diagnosed Corneal Scratch totally different. I have your diagnosis in paper work and I have the hospitals diagnosis in paper work. I can attach those images as well soon to come. -She gave a distemper shot which was not crucial to his condition. She persisted that he needed it and did not give the option to have it given at a later time. Which in his case could of waited until next visit.- We paid $100 which what we were quoted for was for visit and any medications not for shots. And the 31$ was to be paid by follow up at his appointment for today. We have paid everytime we were seen there at your office. And why would we pay a discount fee for a recheck emergency when you never gave the right prescription the first time? We do pay our bills hence we took him to a hospital and paid 300$ for the correct diagnosis vs just going back to you and paying 60$ to get no where. And he was seen by a real vet. Onyx was not seen by you Carlos or any of your veterinary doctors. He was seen by a technician. We paid 300$ at a hospital to be seen by a veterinarian and get the correct care.-The hospital was in shock when we showed them what you prescribed. As corneal repair gel was not something she would of given for an ulcer but infact something that would be given for a scratch. She said had he have been given antibiotics his eye would of been saved since we went in the right amount of time before it regressed.-Attached is a copy of my call history and more calls were made from my job so we did in fact call about this multiple times. * Its very sad that you people are a bunch of cowards to turn it on what we did and lie just to make yourself look good. As you are saying you did diagnos correctly , you did not. We do owe 31$ and also paid 100$ to you 300$ for a hospital visit because of you and a 1000$ surgery to be done because of your neglect as a veterinarian. Maybe if you paid more attention to your patients and showed more consideration and devotion. Your the type of people that dont apologize for your wrong you want to make the patients look in the wrong. Your wrong bottom line. To sit and make excuses and lie is very cowardly. But we have all the proof that you are wrong and are liars Read Less