Where shall I begin...how about with their mindset that is tragically flawed? It's their way or the highway, they do not listen to their clients, and possibly have their own made up policies that act... Read More
Where shall I begin...how about with their mindset that is tragically flawed? It's their way or the highway, they do not listen to their clients, and possibly have their own made up policies that actually put animals in danger. Guess what? When someone tells you that they have a difficult animal, but they have an extraordinary calming effect on him, HOW ABOUT YOU LISTEN TO THEM???!!!!
I have not been feeling good about them for the last few visits I've had there, but this last one almost killed my cat and I am FURIOUS. I am officially disgusted beyond belief with their whole operation. Dr. Best certainly took the quality of care with him when he left! I'll work on getting the name of the specific vet who saw my cat the other day and will add it later. She took my cat to another room, not listening to me at all that it's best if I'm with him, I have NO IDEA what she did, but the cat was injured AND SHE DIDN'T EVEN TELL ME. Even if there was a struggle (which there WOULD NOT HAVE HAD SHE LISTENED AND HAD ME THERE), she didn't bother to mention it, that he may be injured and to watch out for it (any licking of the area).
And what do you know, I go to a much better local vet, they actually listen to me and let me keep him calm, and guess what? THE APPOINTMENT WAS SMOOTH AS CAN BE! My cat almost died from the massive infection he got from his injury at Foxboro. I also had blood tests done at Foxboro because there is a developing issue of either kidney or pancreas issues, and when they were asked to send the records to the new (wonderful) vets office, they never included the actual test results (WHICH I PAID FOR!), just the crappy notes on their (mixed) diagnoses, which were barely legible, and most were not legible at all.
About those mixed diagnoses - the first crappy vet wasn't in the next day after I got the tests, so I get calls from two others there who looked at the records - one brushes it off as early stages kidney disease, treat with diet. The other says possibly pancreas, AND THAT IS AN OPPOSITE DIET WHICH WOULD BE DETRIMENTAL TO KIDNEY DISEASE. I don't trust them one bit, never will again. I finally got the numbers on the test results, after giving them a piece of my mind, and letting them know that if they didn't send them, I would be paying them a visit, and it would not go well. Read Less