Going to the Vet can be just as difficult as going to the doctor's office since our pets are our family too. I've had 2 cats (1 male terror I mean terror where my friends and family threw a party when... Read More
Going to the Vet can be just as difficult as going to the doctor's office since our pets are our family too. I've had 2 cats (1 male terror I mean terror where my friends and family threw a party when he died, 1 sweet but fat female), 2 dogs (1 female 50 lb husky malamute - Aspen who I still miss so much), 2 hamsters, a bird (Sunny my first real pet...he was suppose to be yellow hence the Sunny but he was blue), many Betta fish, gold fish and lots of other types of fish and most recently I have about 100 tadpoles swimming around in the pool in my back yard. I OK I am a sucker for animals and could never never never (get the point?) work in a shelter. I am a sap when it comes to any kind of animal, creature, and reptile and would be that cat lady that everyone would talk about. I'd try to save every animal I could...feed'em, cuddle em, talk to em so it is much easier for me to donate food or money and lend support from a distance. So when I moved I had to leave the Vet I had been bringing my beloveds to for the past 20ish years. I was driving back and forth between MA and VT to have our regular annual appointments. Yes, I knew this couldn't last forever. However, Dr. Bob Mollica, Randolph Animal Hospital, being the great guy and Vet he is suggested I look up Dr. Rabaut at the Framingham Animal Hospital. Given he has known her for quite some time and I trust him I looked her up. Dr. Rabaut is a kind and knowledgeable person. I've been taking my 10 pound Energizer Yorkie here for the past two year. It is going to take me some time to adapt and get use to a new place. Like others I can be a creature (ha ha) of habit. Dr. Rabaut takes the time to listen, observe, evaluation and treat appropriately. This last visit I met with Dr. Monroe. She too took the time to listen and ask questions and give guidance. They are not in a rush to get to the next appointment/client and are helpful and relaxed which can put you at ease. However, I do find the examination room seems to be more of a consult room. When the time for blood work and immunization comes they take my pup out. I have always been with my pets during their medical treatment and do not like the fact that they are brought out. Brought out to where? What is happening to him? When will he be back? OK so I am a Mom and worry about this. Of course he came back and was fine but I'd rather be part of the actual process and procedure. The charges are a bit higher than what I am use to but overall I feel they are reasonable given they provided me with heart-worm, flea and tick, food samples along with the annual tests of blood work, stool sampling, shots, etc. Their waiting room is accommodating. There is a big walk on scale for easy weight checks. Hooks are available at the check in and checkout desks so you can hook your leash and have two hands free to wrap up any paperwork. Of course it smells like animals. What would you expect since pups are nervous which make them sprinkle. There is an outside walking area and clean up is a must. There are more pictures on their website so check them out. One area that I feel needs some help is their phone and answering system. I am not crazy about general voice-mail systems so maybe it is simply me. We are in the age of endless voice-mails and although it is needed there are times when talking to a human with a personal touch are needed. Leaving a message, to leave another message which starts "tag you're it" is time consuming when a simple question can be answered quickly. They do have an email reminder system so maybe they could answer quick questions via email. I am old fashion I like to talk to a human. However, with that said I want a Vet I can go to for good care and given many of their furry friends return time and again I think is a good sign. I've know people to have had terrible experience and some who have not gone home with their loved ones which is devastating so to have good doctors who care and are knowledgeable is by far the most important. They do care and are willing to take the time. Ohh almost forgot. I was looking for a local dog walker/pet sitter and spoke to a local woman about her services. She said she took her own pets to FAH and saw Dr. Rabaut as well so I called to inquire. Dr. Rabaut called me back and gave me the info I was looking for and was most pleasant and helpful. Read Less