Franklin Veterinary Clinic

The Doctors and technicians and the ladies on the front counter, they are the most compassionate group of people you could ever ask for. A year ago they saved my dogs life she was near death. After multiple tests she was found to have Addisons disease and congestive heart failure and a few other maladies. With their help I was able to keep her alive with medication, mostly pain free for almost a year until she died this past Thursday, Sept 14th 2018. They were so caring when I ran into the office with my dying dog in my arms, I was crying knowing this was it. I commend them for their professionalism but mostly their care for me in the most horrible of times.THANK YOU FRANKLIN VET CLINIC. Read Less

We totally love this veterinarian's office. Honestly. They are so kind, patient, flexible, informative... We have taken our dog here for the past year. Just today we had our first "real" emergency. I couldn't have been more relieved by the time we left. Read Less

Go anywhere but here!The lead veterinarian--the owner, Dr. Castillo-- cannot even identify dog breeds properly. I was blown away by his incompetence during my visit. He was also arrogant and hostile when I tried to correct him. If he doesn't understand the basics about dog breeds, how can he possibly deliver the best care.Go somewhere else. Read Less

By far the BEST vet clinic I have been to. Everyone is so kind, polite, and knowledgeable. I travel a lot so I bring my dog to multiple vets, and I always find myself missing the amazing care that the Franklin Vet Clinic offers for my sweet dog. A million thanks! Read Less

Together for over 20 years now. Couldn't imagine going anywhere else. Their compassion when john brought Anna in for her "Last visit, is why I still bring three other pets there. To bad 5 stars is all we can give them.🙋 Read Less

I had the misfortune of having to put my 19 yr old kitty down today. We had a terrible experience at Bellingham animal hospital about a month ago.with Timmy's brother,  we chose to go to FVC, and it was a sad but the best decision. All the ppl there were kind and compassionate. They had a little soft blanket on the table. after taking basic info, the dr examined him and unfortunately, she told us what we knew..we were not rushed..we were encouraged to take whatever time we wanted..they sedated Timmy, which they did not do in bell, they let him get really sleepy and when we were ready, the dr came in. I have only praise for this facility. it is clean..the ppl r kind and caring ..I highly recommend this facility. Read Less

I trust my fur baby in no other's hands. I have been going to Franklin Vet for 10 years. Dr. Gray, whom I consider my baby's "primary care doctor", has been amazing with my baby since she was a puppy. I all the doctors and the entire staff truly care and have no doubts about the incredibly talented, knowledgeable, and professional care they give to my baby...and her mom! The "nurses" (vet technicians) are just as amazing and talented. My girl just just had her teeth cleaned yesterday. She came home comfortable, bright-eyed, playful then was ready for her nap! As a worried mom, they are so reassuring and patiently answered any questions. I received updates on how surgery went and how she was feeling. Received through home care instructions. I received a follow-up call this morning to check on how my doggie was doing. They called me, not a usual call them if I have any concerns.Read Less

Facility is very clean and organized. Staff is very friendly and professional. They were able to get one of our clients dogs in VERY quickly on an "emergency" basis (all is well). Will definitely recommend this vet clinic to others. Read Less

Dr. Castillo and his staff are great. They recently saved my dogs life, she was near death as I raced her to them and thought for sure they would call and say they did everything they could. Instead they called to say she is alive and will recover. They are the best. Read Less

Best veterinary service I have ever had. Very first time I used Dr. C's services was when my cat's abdominal stitches came out and I had to rush her somewhere. I was new to town and had no idea where to go. I called Franklin Vet and they told me to come right in. They took care of her immediately. I wouldn't go anywhere else. Read Less

The staff at Franklin Veterinary Clinic are very helpful and kind. I have a small dog that scares easily and they handle him with care. He had his adult teeth grow in and his baby teeth never fell out and the Dr was very helpful in terms of charging me an affordable price and seeing that my dog got the best care. Would highly recommend. Read Less

Excellent vet clinic! Staff and vets are professional, friendly and always are willing to accommodate a sick animal....(and his/her family). Would recommend this clinic over any other I have used in the past! Read Less

Been coming here for years. Have had two dogs start and finish their lives in the extremely capable hands here. The entire team is kind, compassionate ... and super easy to work with. Last minute appointments don't stress them out - they stay late (like tonight) and always do the right thing for every animal. I wouldn't drive an hour if they all weren't exceptional. Read Less

My family has all been bring their pets here for over 25 years. My dogs first dental cleaning was great, they called during surgery and after, but her second dental cleaning was suppose to only have 4 teeth pulled, and they took 14 teeth without telling me!! My brothers dog got neutered on a Friday and woke up Sunday not being able to walk, then went back on Monday and Wednesday to have X-rays and say he was fine, then had to have to emergency surgery at tufts on Thursday due to an interior infection that was spreading all over. Dr. Castille said they are no longer welcome back when it was their own misdiagnosis!!! Hopefully other people will change their minds about going back. Our family will never take our pets back after being treated in such a horrible way. Read Less

I recently took my mini schnauzer for a teeth cleaning. The mspca was charging about $1,000, not including extractions.  They were prompt to schedule an initial appointmen and my doggie booster vaccines. Dr. Castillo was polite and answered  medical questions. The day prior the procedure,  I got a reminder call to avoid liquids or food after 8pm. I was extremely worried given my dog is almost 8 years old, and the thought of him going under general anesthesia gave me headaches. The cleaning was a success,  and the surgeon gave me adequate after care instructions.  Definitely recommend. Read Less

We have been with Franklin Veterinary Clinic for close to 21 years. Dr. Castillo and the staff have been superb over the years, most recently with our beloved "Little Man' our feline family member. He was a unique cat. He was not "people friendly" except to our family, and I suppose not lovable to most. But we loved him, and Dr. Castillo was very patient and compassionate, where others would have been less understanding. The loss of our Little Man has been very painful, but made more bearable by the kindness of Dr. Castillo and staff. We said goodbye to our beautiful yellow lab over ten years ago, and we still remember the kindness at that very sad time. We continue to value Franklin Veterinary Clinic for our two small dogs as well. Read Less

I really appreciate the care my puppy, Zara receives at this practice.  Yesterday was no exception.  I called out of concern as my dog was throwing up. Perhaps she had swallowed something or worse.   I got a same day appt. tough during this holiday period.    The Vet took his time examining her and appreciated my concern.  I had lost a previous pet to stomach cancer when we were at a different practice.    He took her temp twice to ally my fears.  We looked at options and elected to do watchful waiting.  I have confidence in the professional care we receive from the front desk, Tec's and Doc's and would recommend Franklin Veterinary Clinic to any one looking for quality compassionate care. Read Less

We have been clients of Franklin Veterinary Clinic for many years and have  had wonderful care for all of our Golden Retrievers. The staff are very professional and compassionate. We have been pleased with the prompt medical treatment at all times, especially during emergencies. The Veterinarians are thorough and go the extra mile to ensure that our sweeties have the best medical attention. Read Less

I have been taking my animals to Franklin Veterinary Clinic since I moved to Franklin 5 years ago.  They have been nothing but friendly, kind and professional.  My dog Chowmein became very ill in July 2013.  The bottom of her heart was no longer beating.  They immediately told me to run her to Tufts and that accurate diagnosis on Dr. Gray part helped my dog live for another 8 months when she was 12 years old, when I was finally ready to let her go.  The day I had to put her down, everyone on the staff hugged me and cried with me.  That's family!  When I got my new chow puppy, they were so happy for me and they love Ringo.  They greet both of us with open arms.  I would never change vets.  I would highly recommend them to anyone who really loves their pets as members of their family. Read Less

My husband and I are new to the area and were looking for a vet and went to this one because it's in close proximity to where we live.  We took the cats in and they really warmed up Dr. Castillo and his assistant.  We were early but were seen right away.  (At our old vet's office, we would be waiting for at least 20 minutes before our cats were seen.)  Dr. Castillo was very kind and gentle with our cats.  After examining them and giving them their shots and tags, he told us they both need cleanings and one of them needs to have a tooth pulled, and they were giving 20% off dental procedures in October, so we made an appointment.  We found their prices to be very reasonable and the staff were quite pleasant. Read Less

My husband and I are more than thrilled will all the services Franklin Vet Clinic have provided our new puppy, Bailey. A few weeks ago, our pup broke her elbow and we immediately turned to Dr. Castillo and his team for answers and treatment. The staff are all very kind and respectful and the facility is very clean and welcoming. As new puppy owners, I admit, we called a million times to check on her, ask questions and get routine costs- they never got frustrated, they understand in today's world everyone can't afford thousands in vet bills and did their best to keep us in the loop. We were never overcharged for anything- whatever charges were accrued were very reasonable- if someone on here is complaining about having to pay for a $20 test or shot, they clearly cant support an animal. Nonetheless, four weeks later, my dog is running around - good as new and cheerful as a clam - and I think we definitely owe our thanks to Franklin Vet. We will definitely be lifelong clients and would advocate for them anyway we can!Thank you Franklin Vet Clinic! Read Less

Come to this vet if you want to be charged for tests that weren't even done on your pet!!!! The only way we found out about this was when we left Franklin Vet Clinic and needed to get our records for our new vet!!!Go ANYWHERE but here! Read Less

This practice is new and clean, and the desk staff are very nice; but I am not impressed with a recent experience I had at this facility.I brought my dog in for an issue and saw the female vet.  She told me that the issue was nothing to really be concerned about, that we could keep an eye on it, but diagnosed it as benign.  When I tried to bring up my dog's weight gain and sudden behavioral issues, she dismissed them.  She in fact told me that I should make more of an effort to give my dog attention and walk him.  If she had spent any time with me or listened to me, she would have had an idea the amount of attention my dog gets.  Four weeks later, my dog is having surgery for a different issue, and Dr. Castillo calls me about the issue I had been in for previously.  He had no knowledge of what the other vet had said, and told me a completely different diagnosis, which was much more serious.  This practice is fine for routine exams, vaccinations etc.  I would not trust them at this point to diagnose or treat a serious problem. Read Less

Friends and a co-worker referred me to Franklin Veterinary Clinic and Dr. Castillo. I'm glad they did. The place is clean, well ordered, and the staff is friendly and welcoming. My first visit I came in with my puppy not feeling well. I didn't have to wait very long, I felt the care and concern was there, and the treatment produced immediate results. Dr. Castillo is a very kindly person. Read Less

I'm shocked to read the other good reviews because the care my dog received was poor.  I didn't get to see Dr. Castillo.  The doctor I saw gave me a glowing review of a procedure that she claimed could prolong my sick dog's life, which really gave me a lot of (false) hope.  However, after many hundreds of dollars spent on tests, I spoke to another vet there who informed me that my dog was too old for the procedure and there was no hope.  I have since spoken to a vet not affiliated with this clinic who told me that the procedure in question is only effective in certain circumstances.  It kills me that I was never given a realistic assessment of my dog's chances.  That was just cruel to build up false hope.  Not to mention the hundreds upon hundreds of dollars that I needless spent, given that it was not viable for a dog of mine's age and health.  Furthermore, on several occasions I called the vets for info about said sick dog and they never returned my calls.I also had problems with the  vet techs.  They never gave me any assistance or instructions on how to administer the medicine, they just handed me the bag of meds.  I found out later that one of the meds needed to be refrigerated - not only was it NOT marked on the medicine but no one at the office told me that, either.  They also gave me a medicine that came with a dropper - guess what?  The measurements on the dropper didn't match those required on the bottle.  I called for clarification - the receptionist tried to help but couldn't and the vet tech who eventually came on the line sounded extremely pissed off to have to come on the phone to explain the different measurements to me.  Also, I was supposed to give my dog a half a pill  a day for a certain number of days but the pills were not scored, nor did the clinic break them.  So I ended up giving my dog an uneven amount of medicine in my clumsy attempts to administer the dose properly.  One yet another occasion, I was given a medicine that was supposed to be in liquid form but I received pill form instead, and the dose once again did not match.   This is just unacceptable, completely unacceptable.  The clinic is very costly, I would expect professional care to be given at the time of treatment as well as when the meds are given out - but it's not what I received.I would never, ever use this clinic again.  The overall feel was that they were only interested in my checkbook, not my poor, sick dog.  I've since found a wonderful, caring vet in Millis.  I'm only sorry that I didn't find him sooner so I could have brought my sick dog there instead. Read Less

I was relatively new to the area and had a few unfortunate experiences with finding a good clinic for my dogs.  On the advice of a friend, I chose Franklin Veterinary Clinic.   Dr. Castillo and his staff are kind, compassionate people who understand pets and pet owners.  The facility is clean and the atmosphere is friendly.  Their fee schedule is in line with most clinics in the area, but more importantly, they fully explain all procedures and alternative measures.  And judging the reaction of my dog when we pull into the parking lot, it's a place that your pet will enjoy! Read Less

I highly recommend Franklin Veterinary Clinic.Dr. Castillo is the best vet I have ever been to.  Extremely caring and will not do unnecessary procedures to pad the bill.I recommended a friend to Dr. Castillo from Westwood who was being overcharged by her local vet and she has been so happy with Dr. Castillo too!! Read Less

We chose Franklin Veterinary Clinic because of its' proximity to our house, and we're glad we did. Each time we've had to bring our cat, they've brought us right in to an exam room so she can get out of her cage and walk around. Usually a vet tech/assistant comes right in to check on you. Dr. Castillo himself is gentle and seems to really care about your pet.  The prices are competitive, although I'm sure you could fine cheaper in the area. This place is worth it, as it's a brand new facility and right near the center of town. Read Less