Brought my dog in for a routine checkup/ wellness check. The doctor noticed something wrong in his stomach, & got us to a specialist asap. After leaving the specialist, Tender heart took over, & has been handling our case ever since. The Doctors & staff (especially Bonnie) are incredible. They are more than willing to help us any way they can. Everyone is such a delight to deal with. Read Less

We LOVE Tender Heart Vet Care! Our experience is always fabulous and the staff are absolutely wonderful! We always feel at home and will never go anywhere else! We highly recommend Tender Heart because of their advanced technologies, such as laser therapy for surgery, which was great for our 3 mastiffs! We trust them with our family because they always provide the best care. Read Less

Last year our dog played hide & seek with a porcupine! She found it's hiding spot! The staff at Tender heart was AMAZING with her. I love how they treat her with great care and dignity. They also did a very thorough job removing the quills from her snout and body. They do tend to be a bit zealous when it comes to scheduling future care appts. However, we've never felt harassed or shamed for declining. Vet care is expensive, so we've shopped around for prices, and they've got the competition beat, hands down. Plus, they're open Saturdays from 8-12!!!! Fabulous! Read Less

I cannot say enough positive things about Tender Heart Veterinary Care! Our dog recently had surgery to remove a mast cell tumor. As you could imagine this was an upsetting and scary time for our family. The staff at Tender Heart are kind, friendly, and compassionate. Dr. Normington was wonderful! She took the time to clearly explain the procedure and discuss the results and treatment plan with us. She treated us with respect and understanding all along the way. I highly recommend Tender Heart Veterinary Care and will continue to bring our dog there for her care in the future. Read Less

I cannot say enough positive things about Tender Heart Veterinary Care!  Our dog recently had surgery to remove a mast cell tumor.  As you could imagine this was an upsetting and scary time for our family.  The staff at Tender Heart are kind, friendly, and compassionate.  Dr. Normington was wonderful!  She took the time to clearly explain the procedure and discuss the results and treatment plan with us.  She treated us with respect and understanding all along the way.  I highly recommend Tender Heart Veterinary Care and will continue to bring our dog there for her care in the future. Read Less

Very caring people. I lost my dog and Lisa Morales found him and brought him here, he was in bad shape with no food or water. Tender Heart took very good care of him, as did Lisa, I got him back yesterday. I want to thank Lisa and Tender Hearts for taking such good care of Oreo. Read Less

Took my 17 year old Dog in for an annual exam and was told she had Dental Disease and would require Emergency Dental Surgery This was based on she was having bad coughing and gagging spells and some difficulty eating solid foods as well as the Exam by the Doctor, 3 Weeks later I conceded to the Dental Surgery.From the moment the Surgery was done my Dogs Health deteriorated from 35 lbs to 28 lbs when I lost her. 2-Months of suffering. I was in shock when I rushed her to the Emergency Animal Hospital in Deerfield and the Diagnosis I was hit with.If you Love your Pet please spend the extra money and go elsewhere. Read Less

I can not say enough how much I love this place! They are so loving and caring to you and your pet. My very first visit I was warmly greeted as soon as I walked in. I waited less then two minutes to be called in. They treated my pup with such love and care. My puppy was sick and they did everything thing possible to ease not only my pup but my mind as well. After the visit within the next few days I received many calls to check up on how our little girl was doing. I wouldn't go anywhere else! Highly recommend them!! Read Less

Great animal hospital! The staff is nice, caring, and experienced. They present a printed estimate of services/vaccines/etc. that your pet may need. It's easy to make decisions when the pricing is up front like that. Read Less

I have always really liked Tender Heart, and have brought all of my pets to them. However, today I had one of the worst experiences there, and am happy that I no longer have to use them. Initially I called them because I am taking a cross-country road trip, and I wanted to get something for my cats. They got me in for an appointment, stating that they needed a double slot. It was about a week or two out from the time that I called, but I figured that at least it was before I actually had to leave, and at least they could go in together. When I got there, they had only actually signed up one cat, so they had to scramble to fit them both in. Virginia, the receptionist, said it was no problem and that they could make it work. They got me in for my appointment, and when I got into the room, the Dr. (Dr Hunt) stated that she did not believe in sedation, despite the fact that I was told they would come in for an appointment and get something for the ride. I do not mind that she does not believe in sedation, and frankly I would rather not. However, before they brought me in for an appointment, I think they should have said something over the phone about their practices and beliefs. Eventually she did prescribe something for my cat, however they were going to originally give me syringes with needles that would be placed between her shoulder blades. That seemed really dangerous for a road trip, and I think they saw my surprise, and gave me the oral medication instead. Before they brought me the medication, the vet tech (who I have never met before) brought the estimate. They estimated 140.00 for the day and that included Feliway, which they recommended for the trip. Since they didn't have any in stock that would bring the estimate down to 110.00. No problem. Finally I was able to go and pay, and Virginia calculated everything up and the cost was 182. When I said that the estimate did not say this, she got visibly frustrated. I told her I did not mean for it to be a problem, and she said that if it was a discrepancy that she had to rectify it. This is when things went completely downhill. Frustrated, she stormed from the office, slamming doors, and stomping all the way down the hall. When she finally came back out, she was short, annoyed, and told  me it was because they had not factored in one of the cats rabies. What actually happened (looking at the paperwork) is that they actually only gave me an estimate for one cat. Regardless, I paid them, and am glad that I am leaving the area. Vet has gone completely downhill. There are plenty others in the area that are much better. Read Less

I have been going to Tenderheart since its first opening. They have provided such great attention for my dog with "special needs" (aggression, anxiety). I would highly recommend them. We have never had better attention for our dog anywhere! Read Less

we have been going to Tenderheart for YEARS now and by that I mean, they were there through the death our beloved Baby Man Hobson, and the adoption of our new puppy Max, and all in between, we currently have 3 babies now and there is no other place that has shown my family and our pets more love and concern than they have, all the from the front desk, the techs, to the Dr. Woods, I know they have our babies best interest at heart!!!!!!!!!!!! Thank You for what you have done and for being there for us Read Less

I have been bringing my 2 Chihuahua's to Tender Heart for the last 5+ years and have never had anything but professional and exemplary service from everyone at the office. We have always been given written quotes prior to any procedure performed and the costs have been accurate to the quotes. Dr. Woods and Dr. Byrnes have treated us with nothing but respect. We're happy to have found such a wonderful service in our area that treats our pets like their own. Read Less

I have 3 dogs currently, we have been going to Tenderheart for years now, EVERYONE in this practice has always been the most caring and understanding with all our babies, I have always felt that they have always had our babies best interest at heart. We have gone through bad times, while having to decide to end one life when nothing else could be done:( they where right there with the support we needed and the loving care they gave our Miss Daisy, also the joining in our joy of bringing in another baby into our family. I can't say enough about the doctors and staff in this practice, I trust them fully with my babies and believe me that is saying a lot:)... Thank you all for being in our lives, and taking care of our babiesRead Less

Took my puppy into this clinic for her regular puppy vaccinations and on the first visit I was told they "recommend" a vet check ($50) 3 times during the first 16 weeks of the dogs life. Today I went in for her final set of shots and the vet decided that they "require" the vet check in order to give her her shots, now mind you I have no problem paying the money so my problem isn't that. My problem is that all of the sudden when I decided that I don't really feel like my dog needs that final vet exam they simply denied me the shots. The vet said that it was her policy to have the checkup before doing the shots at which point I asked what happened to "we recommend" the vet check. She said she simply wouldn't give her the shots without doing a vet check first and that she wouldn't be bullied into doing it....... What? Bullied? So because I questioned their practice of not disclosing what's recommend and what's required I am bullying her? What a joke. I guess she's used to people just going along with whatever they say without questioning it and the fact that I asked about it took her by surprise. The staff at this clinic is friendly and helpful but the second I questioned their practice of not fully disclosing what they require (not recommend) things changed. Some where shocked that the professional vet reacted that way to my question and others became cold. Karen was the only person that understood what I was trying to say and helped me along (thank you for that). I will not be returning to that place and cannot recommend them to anyone else either. Read Less

Took my puppy into this clinic for her regular puppy vaccinations and on the first visit I was told they "recommend" a vet check ($50) 3 times during the first 16 weeks of the dogs life. Today I went in for her final set of shots and the vet decided that they "require" the vet check in order to give her her shots, now mind you I have no problem paying the money so my problem isn't that. My problem is that all of the sudden when I decided that I don't really feel like my dog needs that final vet exam they simply denied me the shots. The vet said that it was her policy to have the checkup before doing the shots at which point I asked what happened to "we recommend" the vet check. She said she simply wouldn't give her the shots without doing a vet check first and that she wouldn't be bullied into doing it....... What? Bullied? So because I questioned their practice of not disclosing what's recommend and what's required I am bullying her? What a joke. I guess she's used to people just going along with whatever they say without questioning it and the fact that I asked about it took her by surprise. The staff at this clinic is friendly and helpful but the second I questioned their practice of not fully disclosing what they require (not recommend) things changed. Some where shocked that the professional vet reacted that way to my question and others became cold. Karen was the only person that understood what I was trying to say and helped me along (thank you for that). I will not be returning to that place and cannot recommend them to anyone else either. Read Less

Took my puppy into this clinic for her regular puppy vaccinations and on the first visit I was told they "recommend" a vet check ($50) 3 times during the first 16 weeks of the dogs life. Today I went in for her final set of shots and the vet decided that they "require" the vet check in order to give her her shots, now mind you I have no problem paying the money so my problem isn't that. My problem is that all of the sudden when I decided that I don't really feel like my dog needs that final vet exam they simply denied me the shots. The vet said that it was her policy to have the checkup before doing the shots at which point I asked what happened to "we recommend" the vet check. She said she simply wouldn't give her the shots without doing a vet check first and that she wouldn't be bullied into doing it....... What? Bullied? So because I questioned their practice of not disclosing what's recommend and what's required I am bullying her? What a joke. I guess she's used to people just going along with whatever they say without questioning it and the fact that I asked about it took her by surprise. The staff at this clinic is friendly and helpful but the second I questioned their practice of not fully disclosing what they require (not recommend) things changed. Some were shocked that the professional vet reacted that way to my question and others became cold. Karen was the only person that understood what I was trying to say and helped me along (thank you for that). I will not be returning to that place and cannot recommend them to anyone else either. Read Less

I have been using these people since 2005 for my two cats. From the front office staff to the vet techs and the doctors, everyone loves animals. Walking in there, they have a menagerie of happy animals behind the office counter hanging out with their human parent at work. It is such a refreshing vet to visit! They love their fuzzy children! And after having a major emergency with my youngest (off the chart crystals in urine) and having to run him to the Acton clinic, the doctors who worked at both places remembered my cat from the acton emergency and would always be excited and happy to see him when he came in. They would always have the urinary diet food instock that he was prescribed and frequently would call just to check in on us. A++ Read Less

We have been going to Tender Hearts for about 6 years. All the Vets and Vet Techs have always been friendly. Jennifer Woods the owner has no ""tender heart"" that I know. It all changed last year when we had our dog neutered and he also had a herniated umbilical cord that needed to be repaired. I believe the cost was $385. My husband forgot to bring his Care Credit card in and said he would be back, but like any guy he forgot. I mailed them $200 right away and was planning on mailing in the rest the next pay day. But my Grandmother died and I got sidetracked. A couple weeks later we noticed that the stitches were still in and becoming swollen in that area, so we called Tender Hearts. They told us they wouldn't treat our dog (per Jennifer Woods) because we still had a balance of $185. Well I had no problem paying. Jennifer Woods should of said, "" just a reminder when you come in could you please pay your balance?"" I would of said ""sure no problem"". I think it is very un-tenderly to refuse treatment on a dog you did the surgery on. So we left them. My Dad left them. People know we take very,very good care of our pets and come to us to see where we take our pets. We have this past year telling them NOT to go to Tender Hearts. Jennifer Woods has a egotistical problem and it shows. Read Less