This place is the worst. If you call, you get a cold, toneless voice with no empathy if it's an emergency. If you go to the front desk, you get the same un-energenic, non-empathetic, barely pet-frie... Read More
This place is the worst. If you call, you get a cold, toneless voice with no empathy if it's an emergency. If you go to the front desk, you get the same un-energenic, non-empathetic, barely pet-friendly, non-smiling staff. And it continues when you actually see the vet. She's cold with no table-side manners. She does whatever little is necessary and that is all. Have a question? Don't expect a straight answer. Don't understand the instructions for using the medicine given? Don't ask, because they don't understand them either. Follow the instructions, and sometimes they'll tell you that you didn't do something correctly even though they are the ones that wrote the instructions. Show anyone there that you're scared or worried about your pet and again, you won't get any empathy or reasoning why not to worry. I understand that this place deals with worried pet-owners on an hourly basis, but it's no excuse to be cold to the clients.Please don't bring your pets here unless absolutely necessary. There are other vets in the Holyoke-South Hadley area that are much better and friendlier. Read Less