We took (Teddy) Yorkie mix for his very first visit after adopting him months ago and the staff there could not have been nicer. From the time I called to schedule the appointment (by the way called them at 11am they scheduled it on the same day @ 1:40pm!) To the moment we walked in, everyone treated us, and Teddy, like we'd been going there for years at least that how I felt. They were prompt, communicative, very informative and most of all seemed genuinely concerned and interested in what we had to say and the needs of our little buddy. In less than a hour he got his full examination not to mention a host of other services and we were on our way. I was worried about how Teddy would react being that he's super hyper and this his first ever visit to a vet, however, the well trained staff showed excellent poise and patience and made the experience for us all a very pleasant one. I'm happy to say we've found our vet. Thank you to you all! See you again and again and again but, not too soon I hope. Read Less

They have great staff and excellent care. I've been a bringing my dog here for almost 10 years.  In addition to routine care, Dr. Robinson has done a surgery to clean an infection after another dog bit her. She recently did some dental extractions and a cleaning. The price came in below the estimate.The only thing keeping me from giving 5 stars is the price and the lack of parking. Labs run expensive here and I sometimes need to a park a few blocks away. This is mostly OK, but it's not ideal with a sick animal. Read Less

We have been patients at JP Animal Clinic for 3 years and were pleased with service until my most recent appointment. We are moving abroad with our dog and needed a 20 minute appt. to complete an international health certificate. We had a Friday morning 9:00 appt. with a following USDA appt. in Albany that day at 2:00 (and we then headed out of state for good). I was running 10 minutes late to the appt. (as my neighbor blocked my car in the driveway). I called ahead to inform them I would be 10 minutes behind and they cancelled my appt and refused to see me! I then explained the situation, leaving Boston for good that day with a same day USDA appt. and they still said no you can't come in any longer because you're 10 minutes late! Had a not called ahead and just shown up 10 minutes late I presume they would have seen us. Most doctors, vets, and (even) restaurants provide a 15 minute window in case of situations like this. Due to this experience and their complete lack of understanding and flexibility, I can NO longer recommend this clinic as a place to send my pets or my friends' pets. Read Less

I rarely write reviews, but these guys are so awesome they deserve it. Been coming here for years with both our previous and current dog. Great staff, caring vets, easy to get appointments, clean facility, and priced better than the MSPCA. They treat our dogs like family - wouldn't go anywhere else! Read Less

Since moving to JP 1.5 years ago, I have taken my dog and cat to this vet and have been very satisfied.  The vet and vet techs are super sweet to my animals, and very reasonable and kind in their treatment.  I also very much appreciate that they explain the cost of services and let you know, honestly, how necessary every test or treatment is.  As someone who isn't exactly rolling in it, it's refreshing.  Also, every time my pets have gotten tests, the vet herself has called me within a day or two to let me know everything was ok (no bad results yet!).  They also have great hours, and are open relatively late at least a couple days a week. Read Less

This is my third year taking my pet to the JP Animal clinic. Overall I've been happy with my experience. The staff has always been super friendly, and they are extra gentle with my dog, which I greatly appreciate. I also love that there never seems to be a crowded front room area filled with pets, this makes it much easier for me, as my pup gets a bit nervous the minute we enter anything related to a vet clinic. I find the costs to be a little expensive, they may be pretty standard for animal care in the city, however I would appreciate a review of what tests I am signing up for before I get billed for them. My fix for this is to ask ahead of time what tests/shots they are planning on conducting and the price breakdown. I don't think all the tests they include for each yearly visit are always necessary, but every pet owner is different. Overall, I really like the feel of this clinic and will absolutely return, I'll just be a little more proactive about discussing the costs of different services. Read Less

I love JP Animal Clinic! Everyone who works there is incredibly kind and patient. They explain everything up front and are always open to questions. I have never been surprised with unexpected fees, nor do I feel pushed into spending on anything my cat doesn't need. I have been bringing my cat to see Dr. Amy Johnson after seeing a "free first visit" ad in my adoption packet from the MSPCA. She is absolutely wonderful - extremely knowledgeable, gentle, easy to talk to and very caring. A good vet office can be hard to find... and I can't say more positive things about JP animal clinic! Read Less

I called up Monday morning and was able to get a same day appointment. The tech was friendly and so was the doctor. And everyone was impressed by our super friendly tortie kitty.We had a good experience. $85 for the exam. Read Less

The two stars are for the fact this clinic is near by and easily accessible. Other then that, this place is just a SUPER expensive, but mostly standard vet clinic.Even if all you need is a vaccine for your pet - expect to pay + 200% for the treat:30$ for the vaccine itself + 65$ for a short "exam" (or 85$ if your pet is not spayed/neutered)Once i asked if it is possible to just get the vaccine, but it was explained they do not do that kind of thing, and you have to pay. After some back and forth they agreed that there is no reason to pay TWICE the exam fee, if you bring two pets in at the same time. That only happened once, but i guess if you haggle enough, anything is possible, which only goes to show how serious or relevant their pricing is in general.***"EXAM" here means:An opportunity for the doctor to ask if you want any totally unnecessary but super expensive blood tests, lukemia tests, other cancer tests etc, or super expensive or unneeded medication, just to be on the safe side.Also - whats up with the "nurse will check you in, then you will wait another 10-15 minutes before the doctor actually comes in"? I know its important to make all the upper crust JPers feel like their pets are getting treatment just like a human being, but is there any reason the doctor cannot go through the questionnaire, and other minutia often discussed at the check in stage, and save us the extra wait??? Read Less

Dr. Jennifer Probert is very thorough. She takes the extra time to make sure your pet gets the absolute best care. She even took the time to to make a special plan for my pup, which took into account his difficulties keeping on weight and with diarrhea (other vets hadn't done this). She also took the time to answer all of my questions, read all of his previous records, and listened to me. Finally, my pup is in good hands! She and everyone in the clinic are excellent caregivers and you can tell they really love animals. Sometimes I felt like the other vets were just trying to make money of us. Hence the lesser stars. Read Less

I've never actually had an experience here with one of my pets because this clinic doesn't take walk-ins and never has any available appointments (that aren't two to three weeks away) for new patients. Fine. That's their policy and I guess they're busy BUT.....Both times I've called, the receptionists have been rude and short with me as if I were bothering them by trying to set up an appointment. I would have never tried a second time if this weren't the closest vet to my house. I was hoping to take my dog in for the soonest available slot (we're both under the weather so short travel time would have been a huge bonus) but was told that they had absolutely no open appointments until "some time after Thanksgiving". This is almost exactly the experience I had last time I called trying to get my cat an appointment over the summer. Their only suggestion was to use the emergency vet service at the animal hospital (which is much further away and a lot more $$$). They were dismissive and clearly uninterested in my business.While I think their new patient policy sucks my biggest complaint is being talked to like I'm some kind of jerk for wanting to get my pet looked at. I'm sorry to have waisted your precious facebook time with concern for my dog.I called the animal hospital and have a non-emergency appointment there for Monday . The receptionist @ the animal hospital was understanding and kind. She even helped me out with the bus route. Read Less

Sadly, I don't like this place and my fur children don't either.First the worst.... My cats were so nervous that one of them could not be fully examined. I have had cats for years and have never had another veterinary experience like this!My normally calm cat did't like the cold, chemical- smelling surroundings. The Vet, Dr. Amy was terse and cold. I didn't like her, and she failed to inform me that she didn't do a total exam of my kitty. A few months later, a mass was discovered in kitty's stomach which was very large. I am not saying it had been there previously, but it MAY have been. We will never know.My other cat had a couple of teeth pulled. And the disinfectant they used was so vile-smelling that kitty no. 1 avoided her for two months! When I called to find out what could be done, they told me it would get better. They did return the call promptly. But no idea how to help. I was on my own.Very disappointed. I do not recommend this place. Read Less

I had a pretty good experience here. I felt that they were friendly and their prices were reasonable. I brought my cat in because she has been having asthma attacks. I have not had her diagnosed previously, but my mother's cat also had it and I had been noticing our cat was occasionally showing symptoms. The reason it wasn't a five star experience was that I felt a little bit like they thought I was overreacting. We're trying some antihistamines before progressing to the bronchiodilator, but since she had another attack after I got her home (stress I am guessing), I felt like I had good reason to have felt strongly it was asthma. Since her lungs sounded fine at the vet and my cat was growling at the vet, making xrays complicated, I guess it makes sense they couldn't give her a definitive diagnosis. I just hate leaving and feeling like I am over-protective cat lady. Read Less

this place is amazing. i called, terrified about fleas, and they talked me through everything, and helped me schedule an appointment for my kitten-child to come in (i know, it's just fleas, but she's an inside hairless cat - how do fleas even happen). they also made sure to call me the day before to make sure i still wanted the appointment, and we decided to just do a yearly check-up and talk about fleas in general at the same time. and it was great. hannibelle lector cat loved them, i loved them, there was a lot of love. everyone seemed to know what they were doing, and genuinely like animals, even creep-cats like mine. they're patient, have good hours, and are on time. even if i move out of JP, i'll still bring my cat here, because they make me feel so comfortable knowing that they care about her and her health. seriously. everyone go to here. Read Less

Notwithstanding the three stars, I'd still choose to bring my cat here rather than to other clinics.  The staff members are friendly and clearly love animals, and Dr. Amy is usually patient and knowledgeable.  My complaints are similar to those of other reviewers -- service is provided at a premium cost, and sometimes "extras" are pushed or simply tacked on.  As an example, Chloe cat's dental surgery in February 2011 cost $341, though the estimate was approximately $140 less.  Certainly things get discovered while the animal is on the operating table (as was the case here), but I paled a little at the magnitude of the increase.  My cat made it through just fine, and Dr. Amy did a great job, as far as I can tell, but anyone with a budget may wish to inquire about prices at other clinics and about the cost of dealing with potential complications.Another time, Dr. Amy recommended two different medications for my cat for travel.  One was a script I filled at CVS.  The other they just handed to me at the clinic--I assumed the bottle of pills would be gratis, since the staff members didn't ask for payment.  However, at a later appointment, I was charged for those pills, even though they had only been one of two suggested medications.  (And to add insult to injury, my cat turned her nose up at the whole lot, so they all went unused!).Don't be afraid to press the doctor or the staff about the necessity or timing of certain vaccines.  The FVRCP vaccine should be administered every 3 years.  After a few instances like the one I described above, I know I'd be a bit more vigilant about reading my bill to be sure the vaccine hasn't been administered more frequently than necessary.  Finally, if you plan to travel internationally with your animal, do your homework on the paperwork timelines.  My timing was off by a couple of months, and I ended up needing Dr. Amy to sign a document twice.  The clinic ended up charging me twice ($50 a pop!), even though no extra work was involved.  They agreed to reduce the price of the second set of paperwork only after I asked to speak directly with Dr. Amy.  Hope this helps! Read Less

Lose a star for losing track of our appointment, but earn the remaining four for figuring out how to accommodate us nonetheless! Staff, from the front desk to the vet were really everything I could ask for from vets. I think their prices are reasonable considering that Boston and vet care are pricey to begin with...Read Less

Customer Service and atmosphere are definitely two positives at the JP Animal Clinic!  If you're looking for a cheap alternative to a vet then the JP animal clinic is sort of a higher priced clinic option.  Yes there are cheaper clinics, but the question you have to ask yourself is do you want nice friendly people who know what they're doing taking care of your animal or someone who isn't as sure of themselves and could harm your pet?  I felt safe having the women at the clinic take care of my kitten and they were all friendly and helpful.  It's not too expensive, but obviously if you have a dog they're going to cost more money anywhere you go for visits, check-ups, and other health needs.  When we brought the kitten in all the women adored him and made a big fuss about how cute he was!There was also an adorable cat that was there last time I went in, Viggo, and he was so beautiful and friendly.  I pet him and then walked away to read the bulletin board and he meowed at me until I pet him more :) so cute.I definitely recommend the JP animal clinic if your animal needs to be checked out or if they're in need of immediate care. Read Less