My husband and I have been taking our dog to this same vet despite moving around a lot and sometimes being even longer than an hour car ride away, they have never failed to prove to us each and every time we are there, why exactly it is we will NEVER switch vets again. VCA always treats us, and more importantly our dog with respect, and kindness... Also they always give answers to however silly they my seem questions...and their thoroughness and warmth is nothing short of amazing. This is and always will be our vet. Thank you for everything VCA! You are all amazing! Read Less

Well.. Where do I begin? First of all the service is really nice, the wait isn't long but... I took my new cat there for a physical since he was given to me by a friend, and it cost me 295$ 5$ shy off 300$ for a physical and everything else. With that Large payment you'd expect the vets to check your animal THOROUGHLY, no matter what kind of cat it is, as in a Main coon or short hair.. In my situation my new cat is a Maincoon.. I took him home that day since they released him and told me he was good to go all they said was they were concerned about his hair nats and unkept hair. Meaning no fleas he was great, they gave me flea and tick stuff to put on him and I did usually it takes 24h for those things to die.... Until Wednesday night came around and we found fleas and lots of flea dirt.. Everywhere the fleas were walking around like they own the place. Mind you I took him to the vet to get FULLY checked for a reason especially since I have 2 other cats... he's a maincoon, fur is thick but it didn't take my boyfriend and I long enough to find.. I do have 2 other cats and they were perfectly cleaned from fleas. Gave them a flea bath etc.. I called the vca and they couldn't help me or give me advice on what to do about my maincoon or my other cats.. Then I called my vet in another city and they helped me out with my new cat and my other 2. They told me to give my other 2 cats flea baths and give them advantage, and for my new cat to try to flea comb the fleas.. Had to take it upon my self which I have bad anxiety and ended up slightly freaking out because I've never dealt with fleas before... Ended up buying Natural Care for fleas and ticks for home/pets so a 2 in 1, no harsh chemicals and kills fleas fast! Overall I had to take my maincoon to an emergency room cause an incident happened, went to same vca waited an hour just for them to give us some advice, charge us for the visit, and to tell us that they can't do anything because they're closed I also explained to the vet my situation as well as the vet assistant with the whole flea thing and they gave him to me without warning... She told me that she couldnt do anything about the situation and that they didn't find any fleas.. The vet assistant told me they just briefly check the fur.. That's not right.. Overall the vet said she couldnt do anything about my emergency because they were closed or my situation. We were there for an hour.. They send us to an ICU for animals. There they told us he has a small case of gum disease.. Shouldn't that be something the vca should've caught? Same with the fleas? I think so.. That is their job no? Just pisses me off, if the fleas would've been caught from the start I wouldn't have to flea bomb my entire house and our cars for 3 months.. Luckily we found it early because he was only at our house for a day and a half. Just a hot mess.. If y'all have any advice with fleas and eggs let me know please.. Read Less

VCA Lancaster Animal Hospital was honestly my best vet experience EVER, and I've had my cat for 13 years. Everyone there was warm, friendly, patient, informative, and welcoming. I agree with the other reviewer's statement that they treated my cat and me even better than my primary care physician. They were very gentle with my cat, and when he got stressed out during the exam, they let him take a little break and walk around the exam room before they resumed. Dr. Faeth and her vet assistant had the estimated costs of the services ready before we even arrived, they explained the costs clearly, and both stayed in the room with me while I considered the costs. They patiently answered all of my questions, and never made me feel pressured into getting all of the services. Later, they called me with the results of my cat's tests and they very clearly explained the results of every one of the individual tests and reassured me about the results. This place is over an hour away from where I live, but I would take him back for any future care in a heartbeat. Thank you, VCA Lancaster! Read Less

The staff is amazing. We brought our sick kitty in for a check-up. After entering the exam room kitty was given several minutes to explore and then handled gently and with professionalism. Kitty was diagnosed with a terminal illness. The staff treated us and kitty better than my primary care physician. They even cried when we did. Each time before treatment we were given an itemized estimate and a clear explanation of what each item was. There was never any pressure to pursue more expensive treatment even when it was offered. We had many questions and we're given time to think about each and every option. Unfortunately we had to put kitty down to keep her from suffering. They waived some of the tests fees on the final visit. kind caring friendly professional THE BEST humans on earth are the ones at the VCA Lancaster Read Less

As a new Lancaster resident I brought my puppy to this facility for her first visit and can confidently say that I am so glad I did. Every single person I interacted with was beyond friendly and sincerely seemed to care about me and my dog. The woman who answered the phone, the woman at the reception desk, the vet tech, and Dr. Ruark were so pleasant and helpful. I found their pricing to be reasonable and their online "Pet Portal" extremely easy to use. Read Less

The staff and veterinarians are what make this hospital. My cat oreo was in pain,they diagnosed his problems with bloodwork and xrays with medication my old man is back to jumping on tables and enjoying life again. Thank youRead Less