Dr Johnson has been caring for all our animals over many many years.  He performed two cruciate ligament surgeries on our lab.  He is so kind, patient and caring with them and the owners.  He frequently will follow up with phone calls outside of normal business hours to check up in his patients.  When our animals pass over the rainbow bridge, we received very thoughtful and personal cards from him and his staff.   If you only want the best for your pets, then Dr Johnson is the vet for you! Read Less

Better than other animal hospitals I can get to. I like Veterinarians and techs. Most important my dog likes them. Recent staff changes meant busier than usual, that will be a good thing once new staff settle in. I worked at other animal hospitals in past. Comparatively this vet is in top 3 of all veterinary hospitals I either worked at or took my pets to. Read Less

great place for your pets medical needs. This place is like family they truly love animals. I brought my pug in for shots and she was very scared. They did an excellent job giving her her shots and were fast too. No reactions at all. Thank you Johnson vet for providing outstanding service. Great grooming facility. A few rooms with half doors in the grooming area so your pup doesn’t have to wait in a cage. All the pups are given a blanket or bed to sit on too. Very low stress atmosphere for your pup during the grooming process. Pup gets a bandana or bow and a picture when they go home to share with your family and friends. Daycare dogs have a blast here and love coming every day. Large indoor area where they are supervised the whole time by caring staff. Not over crowded and play groups are hand selected by the staff that know what they are doing. Lots of toys too. Read Less

Very Dissappointed in this facility!  In 2008 upon moving to the area it was recommended by a friend to take my pets to JVH.  Upon becoming new patients I was very impressed with the compassion and great care they provided to me and my pets.  When my dog suffered a stroke and had to be put down, Dr Johnson was so kind and comforting.Fast forward to 2018, where the facility is now caring for my aging cat, who they diagnosed with Bladder stones.  The price for the surgery was off the charts and I couldn't afford such a thing.  The alternative was taht They put her on a special diet to dissolve the stones., and then when I tried to order food, they failed to do so.  Upon calling multiple times to obtain food or a prescription where I could get it elsewhere I was told that they could not give me a prescription and  they could not help me and that they no longer wanted to treat my cat. I asked them to please send me a prescription as my cat now would need to return to food that caused the stones as I had to be able to feed her something.  I then received and email that  They no longer wanted to treat my cat and  were sending me a prescription and my records.  This was so shocking to me that an actual VET that was so caring before would turn into not so much of the care of the animal but now turned into a money hungry uncaring person.My opinion is things changed when I couldn't dole out the money for surgery and wanted to try an alternative plan.  When the alternative plan was to buy my food closer to home they felt they would no longer benefit from me being a customer.HORRIBLE HORRIBLE Customer service and patient Care!!!! Read Less

I wish I could give a one star rating. This place is full of thieves. Took my dog in payed hundred me of dollars to have x rays and tests run only for them to say they may see something in her stomach but not sure. Only for her to pass away 2 weeks later. This people are evil. And only care about the money. Read Less

Caring, compassionate, patient and present. After almost 16 years of caring for our Andy from puppy to old age, we finally made the gut wrenching decision with Dr. Johnson to end Andy's suffering. Dr. Johnson did not push this decision one way or the other, simply providing us with his expert medical opinion and options.Dr. Johnson's kindness and presence during this most difficult of decisions to the very end was exemplary. I cannot imagine a more dignified and sensitive process. I must add our appreciation to Dr. Linnell's kind care who has reconnected with Andy and the family after being away for 10 years - the circle of life! In fact our experience with everyone at Johnson's Vet Hospital has been reflective of Dr. Johnson's 'way'.PS - I may just stop in to visit 'Monkey' on occassion. Read Less

I've been bringing my pets to Johnsons for over 10 years. They are the best vet in the area by a long shot. Their doctor staff is exceptional. Their pricing is also the most reasonable locally. I trust the staff at Johnsons so much that I used to drive 2 1/2 hours to see them. I'm so happy to be local again! Read Less

I will never go else where for a vet. Dr Johnson and Staff are amazing! I have a dog and cat that I bring to them. I am going to give two examples of their care. 1) My cat, Bella loved loved loved Nerf Darts and of course at the time my 11 year old son had them all over the house. which Bella was thrilled with, Until one night when she was projectile vomiting and it turned really bad. I brought her instantly to Johnson's and with limited funds they did what they could and watched over her so that I didn't have the fees of surgery, they kept her over night I think maybe 2 nights watcher her closely let me come in and visit her and gave her yes an enema (which I would never do on my own LOL) she passed the tip of a Nerf dart until it was passed we were not 100% sure what it was. They were amazing with her. 2nd time was my 13 year old dog Chloe Oh my poor Chloe was diagnosed Diabetic. they again worked with me closely to try and regulate her sugar. Unfortunately with her age and the extent of her diabetes it was just to much for her, while in the care of my neighbor she collapsed and I had to rush home rush her to Johnson's where I had to make the decision to let her rest as hard as it was. the problem was I had an appointment I could not miss so they allowed my Chloe to stay with them while I went to my appointment and come back that evening to proceed (Sorry I cant say it I still miss her). when I got back they had made her comfortable and they brought her into a private room where they let us have time with her and say goodbye, They were amazing. I now brought a new girl into our lives and she now goes and they are great with her. She HATES her nails being cut no matter where I go. I finally brought her down to have nails cut (normally groomer does them), we (groomers and myself) thought she would need to be sedated but nope they did amazing she wasn't happy but she was done in 10 min. opposed to 1/2 hour. simply awesome care! Read Less

Dr. Johnson is very compassionate and caring. He has taken a lot of time with my yellow lab who has had one TPLO surgery and needs another. The staff at Johnson's is equally compassionate and extremely helpful to our family and our special circumstances. I would recommend them to any pet owner!! Read Less

My dog went in today for a very simple procedure that requires anesthesia and it's worth noting that he gets very anxious whenever he goes near a vet hospital.  When this procedure was done previously, I explained the them that it would be in everyone's best interest to take him immediately in the back and give him a shot to relax him before he gets all worked up and anxious.  We waited for 20 minutes in the waiting room before they took him and needless to say it was a horrible experience for the dog and the staff.  Not to mention that this procedure was $75 more than the previous Vet that did the same procedure 90 minutes away.I called in advance this time and asked that he be the first appointment of the day so they could just take him right in, I called 5 minutes before arriving, the receptionist knew about him and even said maybe we should take him in through the back door, and then said no problem we are prepared to take him right in for the procedure  We walked in, the 2 people up front looked at each other as if they had no idea what to do, we waited for 10 minutes and watched a Vet Tech walk in the door 10 minutes late without a care in the world, and shortly thereafter the Dr. came out and said I have bad news. We can't access the medication and can't do the procedure today.  Did they not know this 15 minutes earlier when I was on the phone with them?  They have no respect for your time and not once, but twice they couldn't execute a very reasonable request.  They may or may not provide great care, but they do a poor job of doing the things that matter most to a customer which is to listen to their needs and do what they can to make the animals comfortable.If anyone could recommend a caring Vet in the Andover, MA area, I would love to hear about them. Read Less

I waffled between a 4 star and a 5 star, as they often run a half hour late, sometimes with a difficult issue I imagine.. BUT I'll explain the Woohoo rating:My animals have been long time patients of Dr. Johnson... decades.... and his staff and office have grown into a very busy office, compared to earlier days. I have always found them helpful and friendly, and they all have all kinds of pets..Today was exceptional. My newly adopted "Abby" a smaller dog who is pretty, friendly, and full of anxiety, even pulled out a  canine tooth during a thunderstorm storm in February. Aside from being afraid of all dogs, any size, as if she's never been around any (or maybe too many for her size to cope), we had our post op check today and I told staff as they meandered around checking on things, that  aside from a t-storm tranquilizer (that canine tooth was $$$!), Abby has anxiety, not enough to destroy anything, but reacts strongly to even the sight of another dog. Very insecure.Before Dr. Johnson came into the exam room, Jeannie who has an 85 lb Rottie pup, very sweet, had "Atlas" lie down on his side, and held him gently, so maybe Abby would be brave and curious enough to investigate. To our total surprise, she did the doggie "play bow" to invite play. What a sign for me, how to keep doing what I'm doing.Then, a 14 lb Pomeranian came by w/another staff, and Abby was curious, not whining--a huge step.Just before we left, another staff brought in her barely 1-2lb Chihuahua baby! Abby was fascinated. It was so kind of all of them to help my situation with her and I felt more encouragement with her. Progress. Finally.Finally, we left, Abby was happy, and little did she know she'll be taking Prozac daily to see if she'll lose some anxiety, and t-storm tranquilizer when nec.. Abby has quite the array of toys, safe treats/bones, and Storm Defender and Thundershirts. I won't ask my husband to give up his closet. :-/Poor 13 yr old cat gets nothing cos he's a puker,....but  he's still Alpha. Good boy. Read Less

Extremely UNPROFESSIONAL!!! 3rd time calling to get medication for my cat and the doctor can not be bothered regardless of your problem with ME you could still care about the animal but clearly you don't since you can't even prescribe her the anti-nausea medication she NEEDS! Wish I could give this place 0 stars!! terrible horrible service, I am scared for your animals of you bring them because all they care about is the money. I told them I could not afford to get her the ultrasound that same day and they did not even give her the meds or fluids they said they were going to give her. Instead they call me later saying "oh I see you didn't take her to the ultrasound" when they knew in the office that I said I could not afford another 300$ today! Worst place I've ever been to hands down. Read Less

This place is horrible!... my daughter brought her sick cat in yesterday they took 400 dollars and my daughter left with no answers and us struggling to come up with more money to take our loved family pet to another Vet!.... please people do some research before you take your pets here!.... I have filed a complaint with the BBB in hopes someone will listen as I called and spoke to the wife of Dr. Johnson she was rude and so was Janet the woman who answered and hung up on me.... they have horrible customer service and no tact... the vet called my daughter last night and told her "put the cat down and put her out of her misery ".... not very compassionate if you ask me... my daughter loves her cat and is still trying to fund a way to get the cat the ultrasound she needs..... Read Less

Had to recently put down my precious Gizmo after 16 years of his love.  The staff at Johnson Vet. are very humble, kind and understanding people!  They took the time to listen to my concerns and comforted me and my family.  I would highly recommend them to any pet owner.  Michelle B. Read Less

Dr. Albrecht brought my dear Cheech back for a brink....he was severely dehydrated and his lungs were crackling. The staff here is the best and kindest. I felt horrible for my little dog and they focused me on how to get him medicated and hydrated after they did a sub-cutaneous treatment. After 18 years in Texas, a great place to live, it was a stroke of luck to find this hospital and feel so confident in their knowledge and compassionate treatment of both my sweet dog and me!! Thank you all and God Bless you all, hugs to Dr. Albrecht from Cheech. Read Less

I had a fantastic experience today.  My goat wasn't feeling well.  The entire staff helped and cared for him.  They were were extremely caring and understanding.  The facility was beautiful very clean smelled fantastic just overall fantastic!  I will be switching my pets to them! Read Less

Dr Johnson is an amazing Veterinarian and an incredible human being. His compassion for all creatures great and small can not be compared with any living human being. I fainted while watching a very sick dog's very infected sores, being lanced. While he instructed his assistant to help me, he continued with his work. The smile on the dog's face a few days was truly heartfelt. Hi Mike, from John Morison, thanks for the memories with the family. I lit a fire the other day and immediately looked for the flew shoot. Kindest regards. Read Less

I found the care superficial - as if they're too busy to really take an interest in their patients.   The desk staff spends a lot of time complaining about how over-worked they are; when you're sitting waiting to see someone, it's uncomfortable because you can't help but wonder if they'd be happier if you just left.It might be unfair, but I think that my cat might still be alive had I gone somewhere else.  On the first visit, the vet didn't see anything wrong.  On the follow-up three days later, the cat was terminally ill and had to be put down.  (They didn't do that procedure, though i had to travel 20 miles away.)The ASSISTANTS however were all eager, engaged, and friendly.   They clearly love the work they do.Overall, I just can't recommend them. Read Less

Dr. Johnson has been our vet for the last ten years. We have brought 5 cats to his practice over the years and can't say enough good things about Dr. Johnson. He is very smart, perceptive, and obviously loves animals. I truly believe he is the best vet we have ever delt with. This past year we had a cat that had a slow decline due to kidney failure, and D. Johnson did everything to keep our cat comfortable up to the very end. He never gave up on our kitty. He was also very compassionate toward the cat and us throughout the whole ordeal. When our cat finally passed away we received a sympathy card from his practice. Dr. Johnson and his staff treats you like family. Read Less

STAY AWAY - you will not get quality care here!This place is over-booked to the point where emergency cases only receive scant treatment. The vet overlooked problems with my cat ("everything looks OK") when in fact the cat was bleeding internally.The staff is RUDE, unhelpful, and prone to "drama" - if there were one of those hidden camera shows that focused on vets - THIS would be a prime candidate.There are better vets in the area. Your pet deserves one of them. Read Less

We have been with Johnson Vets for 2 dogs now, well over 15 years.  Our first dog, a chow, loved going to this vet.  When he was 15 years, our vet convinced my husband to let the dog go.  Such compassion, from her and all the staff. ("This dog would walk through fire and broken glass to be with you, do you want to put him through that".)  Years later, with a new pound dog, I'm just as impressed with their mix of  professionalism and friendliness.  The office is clean, parking plentiful.  Busy place, but they always find time for us.  This Vet is not in it for the money, they will give advice and refills over the phone, have a great website, and inexpensive on line pet pharmacy.  We highly recommend Johnson Veterinary Hospital to all. Read Less

Here is a copy of a letter I wrote to Dr. Johnson following a traumatic visit to his office. His response was "find another vet". HEARTLESS!!Dear Dr. Johnson, I just thought I would let you know all the things that transpired in your office after I spoke with you on the phone regarding Boomer’s tragic office visit. When I went back to the office to say goodbye to Boomer and pick up my carrier, I was greeted by very sympathetic front desk staff, who whisked me rather quickly into a room. I was then approached by Corin, who I was expecting to be upset by the accident with Boomer; unfortunately, she showed no remorse and was unapologetic as to the events of the day. I was fully prepared to be consoling to her, even though I was the one losing a loved one. She then explained to me that I needed to sign the authorization for euthanasia and checkmark if I wanted Boomer’s ashes back. She also explained that since he nipped at me in front of you, that “we will need to send his head out to be tested, because he was behind on his rabies vaccination”. First of all no one ever asked me if he had his shots elsewhere, which was a possibility as Petco often has Rabies vaccination clinics at discounted rates. Secondly, Boomer didn’t even draw blood when he nipped at me. Then if the trauma of hearing that my sweet cat’s skin had been ripped from his body when he was already having pain from illness wasn’t enough, I get charged an additional fee of roughly $16 for all this anguish. All of this was done prior to my being able to see Boomer. I was stunned, but since I had limited time due to an appointment elsewhere I paid it so I would be granted a viewing of my cat. I was then able to see Boomer, wrapped tightly in a towel, which I am sure he loathed; I made my goodbyes and then had to leave. I realized that no one had bothered to bring my carrier back, so I had to go back in to get it. I cannot even imagine at the doctor’s office that I work at asking for more money from someone who paid well over $300 for testing, only to have their loved one injured. We would write off the visit and any associated fees in a heartbeat. To have my pet injured by one of your staff members, and have ME pay for the pain medication is unconscionable. If it is state law that “HIS HEAD” (thank you for THAT visual picture) be tested then perhaps that should have been the ONLY fee, but to nickel and dime a grieving patron for $16 extra dollars mortifies me. Your assistant Corin should not be allowed to speak to anyone who is undergoing a similar situation, as she appears to have no sympathy or compassion for others, not to mention the fact that she should not tell people that their pet will be decapitated, especially after she skinned him while he was still alive. In retrospect I found that to be troubling, as I had asked her to support him by the feet because he didn’t like being touched elsewhere. Perhaps, she could have said, “He was behind on his rabies vaccine, according to our records, therefore it is State law that he be tested.” Can we possibly leave out the fact that it involves chopping up my pet? No one wants to hear words like that, especially when they came to you for help in making him feel better. Read Less

My family has used Dr. Johnson and now Dr. Prue for over 10 years. Their staff and they have awlays been kind, compassionate people who treat our animals with respect. Both vets are very thorough. About a year ago I had to bring my cat in for some tests, and ended up keeping him there until about 6 30 on a Friday night. Also, I eventually had an emergency situation where I had to put the cat to sleep. Dr. Johnson was not there, and I had never met Dr. Prue before. She was the nicest, kindest person to me. She let me cry all over her. And sent me a nice note afterwards. I am always confident that my pets get the best care possible going there. And the prices are very reasonable compared to other vets! Read Less

Please take your pet somewhere else, the front staff acts like your invisible, the technician seem uneducated and stumped of simple and basic question about flea control and deworming.  Dr. Johnson is very insensitive and rushes through my appointment.  He is far more of a business man than an animal lover.   Go to any other area  vet but this one, you'll being doing your pet a big favor, Read Less

I wouldn't send any animal of mine to this vet if their tails were on fire.The attitude of "Dr." Johnson is so laisse faire even in a situation where a dog's prognosis isn't good. He acted ike it was no big deal. And he isn't even in the office open to close. I don't know a doc in world who isn't the last to leave their practices.I am especially disturbed by the fact that I haven't been able to find out if he's even a board certified surgeon. It also makes me curious as to why he doesn't have what is basic equipment these days like an ultrasound machine.If you plan on boarding at his facility keep in mind a human is NOT on premises 24/7 so your pet will be left alone all night.1 star is too good a rating for this somewhat condescending jerk. Read Less

It was over 10 years ago. We had a medical emergency with our dog late on a Saturday night. We called our vet (a different vet at that time - a highly regarded vet in Andover) but they would not do anything to help us. They just gave us some basic instructions and told us to visit their office the next day. We did not think this was enough. We were quite worried about our dog. She was in respiratory distress. On the advice of friends, we tried calling Dr. Johnson. He agreed to meet us at his offices right then. The injury was serious, and Dr Johnson gave it the attention it deserved. We switched to Johnson Veterinary Hospital from then on. Obviously, this was an unusual set of circumstances. But beyond the emergencies, Dr Johnson and his team have been great for our dogs for many years now and we swear by them. Read Less