Valley Veterinary Services

Dr. Shanahan charged me $250 to tell me nothing is wrong with my pet except "probably teeth" (after first saying his teeth looked good). Offered zero solutions to several issues including weight loss, behavioral problems and, apparently, dental issues, despite multiple attempts to communicate over weeks.Other staff members were very pleasant and tried to help, quick to get in even as a new customer, and I'm happy he's apparently not dying, so 2 stars instead of 1. Read Less

We brought our 17-year-old cat for a checkup and it turned out she needed 2 teeth pulled. Dr. Shanahan and her staff were excellent, kind and caring, and our baby came through with flying colors. The office is professionally run, spotless, and pleasant. Highly recommended. Read Less

Wonderful place to bring your pets for health care. Doctor Julie is wonderful, kind and gentle. All the workers are extremely well trained and professional. Reception area and examining rooms are extremely clean. After my Pat has been in the hospital or has been in for a day visit they call the next day to check on him to see how he’s doing Read Less

I cannot say enough good things about Valley Veterinary Service in Lee, MA.  The care and concern from every staff member, including the techs, the receptionist,  and the office manager is always appreciated.  We feel lucky to have the  team of Dr. Shanahan, Dr. Leahy, and Dr. Schoen. They each have a nice way of befriending the animals and putting them at ease while diagnosing and examining.  We have been loyal customers since we moved to the Berkshires in 1999  and have had veterinary care for puppies, cats, and aged senior dogs.   They take the time to get to know  the animals and there is always a follow up telephone inquiry if the animal was in for a health issue.  The office and exam rooms are clean and modern. We HIGHLY recommend Valley Vet! Read Less

We have had nothing but good experiences at Valley Vet. We find the staff and doctors very professional and courteous. Our two dogs and several cats have had excellent treatment, and they have been gentle and caring towards our animals as well as to us! We have been going to them since the 1980s and will continue to do so until we have no more pets! Read Less

As a Registered Nurse and a person who formally worked in the customer service industry I have an acute since for what it means to provide good healthcare along with good customer service. You will not find this at Lee Valley Vet most likely due to the horrible customer service skills of their Office Manager, Susan Beckwith. These are the issues I have encountered Test done on my dog that I did not approve and were unnecessary when I had an area in her mouth lasered for a growth. One of the vets tried to retreat my dog for Lymes when her Quant C6 test came back at 32 after being 250. If the quantitative value is 50% less than the original value it means treatment was effective for Lymes. Again, if I wasnt a Nurse I would not have known this and my dog would have been on antibiotics for another month!! I called for a prescription refill for my dog, was never given a call back that it was OKd by the doctor and my prescription sat at the front desk for 3 days. Upon picking up said medication I asked for Heart Guard for a rescue dog I recently adopted. I had left her heart worm test at home, but told the woman at the front desk, Andrea, that I would drop it off next time I was in the neighborhood. She said it was fine. Well, Susan, the office manager overheard this and with a very cold and rude demeanor told the office assistant not to give me the medication. Now, I work in healthcare and there are rules that I certainly understand, but without even an explanation or a smile this woman turned to walk away like she could care less that I was a paying customer. I told her I had been going to this vet for years and she said she didnt care and would be happy to forward my dogs records to another vet. Needless to say we are moving to Dr. Reiner at South Street Vet. I can certainly deal with a few mistakes here and there, but complete disregard for the fact that I am a paying customer by Susan Beckwith is so completely insulting and I expect my animals to be cared for by people with more decency. As a side note, I have spoken with a few people in the community who also feel this place is going down the tubes. I found South Street because one of the women I work with has had a very bad experience with them as well. Read Less

As a Registered Nurse and a person who formally worked in the customer service industry I have an acute since for what it means to provide good healthcare along with good customer service. You will not find this at Lee Valley Vet most likely due to the horrible customer service skills of their Office Manager, Susan Beckwith. These are the issues I have encountered--Prescription filled for a 32mL of Metacam, but I was given a 10mL bottle which is much smaller than what I was supposed to be given. If I weren't in the habit of checking all medication given to me (a nurse always checks what medication is given) I may not have noticed the error and would have paid double for what I was given. Trying to solve this problem was an even bigger hassle because the above named Office Manager has to fix these types of things and is rarely in the office, from what I gathered.--Test done on my dog that I did not approve and were unnecessary when I had an area in her mouth lasered for a growth. I did not end up paying for these tests, but if I wasn't a nurse, I would have never known how unnecessary these tests were and would not have challenged the tech who told me all of the stuff they did without my consent.--One of the vets tried to retreat my dog for Lyme's when her Quant C6 test came back at 32 after being 250. If the quantitative value is 50% less than the original value it means treatment was effective for Lyme's. Needless to say 6 months later the test was less than 30, which means there is not active infection. Again, if I wasn't a Nurse I would not have known this and my dog would have been on antibiotics for another month!!--I called for a prescription refill for my dog, was never given a call back that it was OK'd by the doctor and my prescription sat at the front desk for 3 days.Upon picking up said medication I asked for Heart Guard for a rescue dog I recently adopted. I had left her heart worm test results at home, but told the woman at the front desk, Andrea, that I would drop it off next time I was in the neighborhood.  She said it was fine. Well, Susan, the office manager overheard this and with a very cold and rude demeanor told the office assistant not to give me the medication. Now, I work in healthcare and there are rules that I certainly understand, but without even an explanation or a smile this woman turned to walk away like she could care less that I was a paying customer. I told her I had been going to this vet for years and she said she didn't care and would be happy to forward my dogs' records to another vet. Needless to say we are moving to Dr. Reiner at South Street Vet.I can certainly deal with a few mistakes here and there, but complete disregard for the fact that I am a paying customer by Susan Beckwith is so completely insulting and I expect my animals to be cared for by people with more decency.As a side note, I have spoken with a few people in the community who also feel this place is going down the tubes. I found South Street because one of the women I work with has had a very bad experience with them as well. Read Less

So highly recommend this vet! They have been so helpful and have given our dogs fantastic care! Even after we moved away, they were still willing to give us GREAT advice over the phone! Very appreciative of the fantastic service! Read Less