North Shore Animal Hospital

Zero stars if I could. Called this morning in hopes I could get squeezed in with a sick puppy who needs antibiotics. He clearly has kennel cough, and weighs about 1 pound. Has the sneezes and wheezes and Mommy is worried about her new puppy. Lady on the phone was rude, sighed SO audibly loud at my request - absolutely zero compassion or customer service at all. Hung up and called Melrose animal hospital. They're fully booked too but guess what! Lady on the phone actually gave 2 craps about what I told her, put me on hold and said please come at 12 one of our doctors will squeeze you in between surgeries so we can get him on medicine today. Really didn't seem so hard for a place who is supposed to be caring for animals to try and work with me to find a solution. North Shore Animal Hospital has a serious case of the Monday's and could not be bothered to even PRETEND to try to help me.Thanks for nothing!!EDIT: got checked into Melrose as a new patient no problem. EVERYONE attentive, friendly and helpful! Our little man has his meds and we have a no-brainer vet decision. When it comes to your pets, they are your FAMILY and you want a place who will move heaven and earth to help you love and care for them. Trust me, that place is NOT HERE. RUN FAR AWAY (to Melrose!!!)! Read Less

I've been here a few times. I have 2 dogs and a cat and as you can probably imagine my vet bills are pricey when it's time for their annual appointments or if they get sick. I'm a little picky about veterinarians and make sure that my pets are getting the care they need and the care that I am paying for. The doctors here are awesome. I've seen two doctors here and every time it was pleasant they were to my dogs especially one of them who is hesitant of people. My other dog has a skin condition. The vet took the time to explain it and possible treatments and possible cause of the itchy skin. They answered all my questions. My cat experience was ok. I wasn't a fan that they recommended giving him anxiety medication before he goes to his appointments. He's never had an issue before - cats are cats but he's never been aggressive where he needed medication. So I was a little surprised. Otherwise everything was great and I was happy to continue coming here except for their office staff. One of my dogs needed medication for the skin issue. It cost $70 a month. I was refilling every months and then the service got bad. They would claim that they emailed me about my prescription being ready for pickup. I did not receive it or a call. I've received these emails before so it did not go to my spam folder or junk. I let it go but for the next month I called to get the refill and NEVER heard back. I left about 3 voicemails and told them my dogs skin was getting worse and not a word from them. And when I called to get their medical records the lady was rude and never sent me the records. I had to call again and the other person who answered helped me immediately and sent the records quickly. Some of the office staff were great to deal with but not at all. Pets are beloved members of my family and for the money that I spend on them I expect better service. I loved the doctors and vet techs. But unfortunately, I will not be coming back and will take my pets somewhere else. Read Less

I am so upset with this animal hospital. I have called twice in the past couple months for an emergency appointment for my 1 year old dog and they would not get him in. Each time was for something different. The receptionist didn't even ask what was wrong with him. The answer was just "NO". I called back and asked for all his records because I had to find another vet. I will not be going back as the front desk is careless. I work in a medical field and would never turn down a patient in need!!! It bothers me so much because he has been seen there since I got him a year ago and during his routine visits the vet was awesome. I wish I could talk to the vet to let him know~! Read Less

Most of the Veterinarian are very knowledgeable, and helpful. The intake secretaries are friendly, and the checkout staff are fine. I take all 5 cats there for all care. They will not come to your home for any medical issues. They did give a referral for 1 vet that does home visits. Read Less

My dog needed a quick visit that only requires a tech so even though they are not my regular vet, they found me an appointment the day I called. I left work early to attend the 4:40 appointment and did not get seen until almost half an hour later. When I was in the room, I was told immediately that I would not be able to get the service done without a physical. I was not going to pay $60 for just the quick appointment. The person on the phone did not mention that it would be required and she explicitly asked if it was my first time and I said yes. When I got there, none of the four receptionists mentioned anything about a physical either. Waste of time and my dog did not get the care he needed Don't bother with this place. Read Less

could not be more pleased with this hospital.  The staff is incredible and caring.  Yes, it is expensive, but no more than any other specialist.  I compared prices for my cat's procedure and MVMC does not charge more than the average rate.  MRIs and surgery are expensive no matter where you go.  The staff called repeatedly to check on the well being of my cat, and you could tell from their demeanor that they really cared about her. Dr. Rubin was our surgeon and he was extremely knowledgeable, patient, and kind. Read Less

If you can get here with your pet, i would suggest it over ANY other pet clinic. They're great for the money they charge. Full exam no matter the reason of visit. Great treatment of pets and owners a like. Respectful, sincere, courteous and professional, you can get the best treatment for your animals without breaking the bank. Read Less

They were amazing and professional. Affordable prices in a clean sterile environment. Very patient and answered all my questions. I will always bring my pets to this hospital. Please consider donations to their rescue program🐰🐇 Read Less

I had my dog neutered on Monday, the check in lady was very kind and sweet. Everyone after her was rude! Especially the tall lady with curly hair and glasses. Her tone of voice and just her smart remarks and the way she talks to people is uncomfortable and really frustrating. My cousin went this morning with her pup and felt the same exact way, with the same lady! Kindness doesn’t cost a thing! ESPECIALLY when your fur baby is sick or going in for a procedure. Won’t be going back to them. The one star is because I couldn’t review without out it, honestly! Read Less

I've taken my pets here for over 20 years. In recent years some of the office staff are not helpful or sympathetic at all. In fact some seem put out and one is very, very rude (D) This is an "animal hospital" where people bring there beloved furry family members, often times sick. I understand that its business as usual for them. BUT its still a hospital and for someone with a sick pet it can be a very difficult and scary time. I've called and requested a sick visit and was told it was a 3 week wait. This has happened several times from the same person(D), but if you call and get someone else they will get you an appointment that day or the very next day. There are some wonderful office staff too, really very kind! A little kindness, patience and understanding goes along way. The others could use a sensitivity training!! UPDATE: Although I posted this anonymously with a different name and email and NO phone number I received a call within hours at my job from the manager and now I feel a little unsettled. Read Less

Been trusting them with my dog for 6+ years now, even with the 45 minute drive. They're great with animals (obviously) courteous to us humans, and the pricing is reasonable. Until they give be reason to go elsewhere, I'll continue going here. Read Less

Left my other vet when my dog had to be put down. Wanted to be closer to my home and my cats needs are simpler than my dogs were. I was used to having a designated vet but this is a bigger establishment and has more vets on at one time. I have seen a few different vets but that doesn't take away from the care my cat is getting. I am very happy here. What I love is the ease of making appointments on their website. The constant notifications of my cats needs and when she should be seen and a great addition Petly that lets me keep all my cats info in one place at my finger tips. She has had a UTI and I found a lump on her that scared me (just a benign fatty cell) Thank God AND they gave my kitty such love and care! Read Less

You're all doing great work! Thank you for everything you do! I've come in a few time to donate food and to see the kitties and pups. Everyone has been so nice and welcoming! I love the spaces you have set up for the kitties to roam and interact. Thank you! Read Less

I took a previous animal here, a small dog, and never had any complaints. A year later I took my kitten here and never had any complaints until they failed to test her for feline leukemia... I found out she had it when she was 11 months and I had to put her down. I would never go back due to my experience with my kitten. Kind of insane how they never tested her for feline leukemia. Read Less

The workers and Doctor's here are a great team, their kind and caring to your pets as well as you. Was worried when I moved if I was going to be lucky enough to find another good vet and I did. Thank you N. S. Animal Hospital.Read Less

Staff is knowledgeable and great with my dogs. Vets and techs are very friendly and helpful. Prices aren't too bad. Only negative is that the waiting room can be a little over crowded sometimes and can get hectic when multiple dogs are present. Read Less

THE BEST. ABSOLUTELY THE BEST!I cannot extend my gratitude enough to all the staff at North Shore Animal Hospital for saving my cats life. We called out of desperation near to closing time on a Thursday and had never been seen here before but our cat was in the middle of a medical emergency. Not only were we seen IMMEDIATELY, Dr. Smilley diagnosed our cat in seconds and providing interventions that saved her life from an often fatal embolism. Every staff member I have encountered have gone above and beyond to care for my cat and also show compassion for myself and my husband. Every time I have brought my cat in for follow up the staff asks how she is doing, and genuinely seem to be fully invested in her well being. They are often busy with a full waiting room and even during their busy times, I overhear the gals on the phones accommodating any and everyone who calls in, treating each patient with respect and care.I am so incredibly grateful to have my pets cared for at this hospital and cannot thank the staff enough for their expertise, kindness and exceptional level of care. Read Less

Excellent care, excellent service.  They removed a cancerous tumor from my dog's leg and managed to get clean margins despite its size.  They also communicated wonderfully with the oncologist I followed up with. Read Less

We have had many ups and downs here. The downs started when my Doberman started to get bigger. She is a scaredy cat/one person dog and does fine when I hold or restrain her for whatever it's needed. These vets brought in two techs (knowing our situation and I had expressed my wishes) to restrain her- they said she was viscous (didn't snap of bark or even appear to have any animalistic instincts that would lead one as such). She released her glands everywhere from nerves and they made me clean it up and they were "so grossed out" they left the room. I heard them talking about us from outside the hall.  Another day the doctor took blood to check for basics and Lyme. She had the receptionist tell me my dog has Lyme disease and have me some medications and did not explain a thing further.  As this was my first experience with Lyme, I tried asking questions out of worry and I was hushed and ignored. My dog was spay here and now has incontinence and constant UTI's at age 3. Another vets check out and xrays show complications of the area from the surgery. I give 2 stars because Dr. Lisa was the only helpful, carrying and empathetic vet there. I hear she no longer is. Safe to say I won't be going back (after 10+ years of my service to them). I hope no one else has this experience and has to watch their pup deal with issues. Read Less

I actually had my cat put down today by them and they were nothing but nice and absolutely amazing. We were very upset and they were so comforting. Our vet was named Meaghan Corbett and this review is really for her. Thank you so much for being so kind and understanding. We really appreciate it and you made us feel so much better about everything. Meaghan gave us a big hug at the end and we knew our cat was comfortable with her. So thank you to her and all the staff, we don't know her name but she was so sweet to us as we were crying on the phone! And the other people waiting all came up and comforted us. Just a great place overall so thank you!! Read Less

Last night, I had an appointment for our cat just for regular check up, shots, front line application etc. My appt was for 6:20pm. The traffic was awful, I called to let them know I was going to be about 15 minutes late. She said that it wasn't a problem. They close at 7pm. Well the traffic from Peabody to Lynn at that time was worse than ever and I hit every light. We didnt get there until 6:45pm. I honestly would have understood if they couldn't see us. But nope, they were so friendly and did not give one bit of attitude due to the fact that we were late. I received the same excellent service we always receive. The vet didn't rush our appointment and even chatted with my 7 year old who had never accompanied me to the vet before. At check out, the woman was also super friendly. I knew they were trying to close up and go home, it was now after 7pm, but not once did they make us feel that way. I would highly recommend this place to anyone looking for an amazing vet. You receive not only great loving care for your pets, but also amazing customer service. I can't say enough great things!! Read Less

Our dog's vet is Dr.Lisa and she is amazing. When we adopted Ellie from the shelter she was sick with giardia, kennel cough, hook worms and coccidia. I remember feeling helpless, here i was with my first puppy and she was so ill. Then there was Dr.Lisa she came to the rescue! She treated Ellie quickly and confidently and after just a few follow up appointments our puppy was completely healed and finally back to being a playful pup! I am so thankful for Dr.Lisa, she saved her. Read Less

I WAS a 16-year client of theirs. However, their customer service leaves a LOT to be desired now. Their pricing is very very high with almost a 200% or more mark-up on medications. $75.00 to walk in the door. After having to have my baby PTS they charged me an additional $10.00 to send me a bill? Yelled at because I rescued a dog who got loose and was picked up. Talked to like I was a child because he wasn't in their system. I told them repeatedly that he was not in their system because I had decided I did not want my pets cared for them anymore due to their uncaring attitude and their rude staff. I also had to tell them repeatedly that my little 4-lb rescue Chihuahua has SEVERE epilepsy and cannot be given ANYTHING including Rabies until his epilepsy was under better control. Just got tired of their crap and $$$$ wants. No thanks.Read Less

No Shore Animal Hosp is the most professional and caring animal hosp I have had the pleasure of taking my pet-family to. I'm so glad I found them. Their staff and physicians are knowledgeable and kind, they never 'rush' and will continue to find the reason for your loved pets' illness until it is resolved! I have never waited to be seen longer than 7 minutes! Less stress for my pet! I will never go anywhere else! I strongly recommend them to all my family & friends. Their hours are perfect, their facility is large, exam rooms are clean and never smells. Read Less

May 26, 15 Dear Doctor Dunn, My dog Sophia has been a patient there since 2012. I absolutely loved Doctor Tom. I was hoping Sophia would be able to stay there at your hospital as a patient. Three visits back my dog had butt issues and she can be needy and is very dependant on me. While examining her I felt she may fall so I went up to table to calm her down (Sophia), Dr.Lisa VERY Sharply & LOUDLY asked me Not to do that! I said I am trying to calm her and she replied I do not care stop. NEVER did Dr.Tom EVER speak to me in that tone OR manner! He said he expected me to be concerned and that I did calmed her down. Well NOT Dr.Lisa , she WAS VERY RUDE AND DEMEANING TO ME AND MY DOG! My response to her made my dog even more upset! I believe I had met her when I first adopted Sophia. Sophie was having problems and she said she was just a pup dont worry. I KNEW it was more and I kept calling and I believe on the third visit they FINALLY did x-rays and found something lodged in her stomach. I was told she could die. She had immediate surgery there I believe by you. I said then I did NOT want to see that doctor again who was Not Listening to me Getting back to the third visit I did a revisit because she was Still scooting on her butt, asked to please NOT give me Dr.Lisa. The receptionist said would put that in the chart about my saying she was rude and not listening. I replied Please do Not put it in THAT way she will read it! The receptionist reassured she would change it and that the doctor would Not say anything to me. So, I come thinking I am to see a different doctor and Dr.Lisa walks in and the FIRST THING OUT OF HER MOUTH IS WHAT I HAD SAID! Then she said she was there because she could compare it to my last visit with my Sophies butt issues. My sons cat Cottan Tail became very ill I brought her in. Low and behold Dr.Lisa walks in. I thought this was a cruel joke! I could not for the life of me understand when it IS WRITTEN DOWN ON MY CHART Why SHE keeps coming in! She tried very hard to be concerned. I was already emotional when I entered the building and just did not want to deal with her as well. Cotton Tail ended up under the bench in room and she said no I will get help to get her out. I insisted I could do this But Dr.Lisa kept saying if she bites it will be worse. I was confused and distraught as well. I listened to my poor 2-3 pound SICK cat MOAN in agony as she and that assistant with really long gloves on SMASHED her poor frail body into wall underneath there! (My cat had No front nails and her teeth were filed down as well. She was special needs a vet prior had done this because she would forget who we were now & then and it did help.) I was crying please stop I will get her! Then the assistant turned around to me and SCREAMED something at me in my face I could not hear between my sobbing and my cats screams of FEAR!!!!!!!!!! My only memory is the assistants face in mine yelling. -If they were So Afraid why didnt they let me? -Her last moments of life were FILLED WITH TERROR and abandonment! I wanted to hold her and say I love you and BUT Dr.Lisa and that assistant would not let me. I watched IN HORROR as two Buffoons (looking) Bitches TORTURED my Poor Kitties last moments of life! I will have to live with that memory and those sounds for the rest of my life I asked the desk to have ready (when I pick up Cottan Tails ashes) My Sophias records so I may find a veterinarian more compassionate, caring loving doctor like Dr. Tomand WILL respect my wishes when I say something NOT talk down to me. When Dr.Tom was leaving he said I wanted You, but it would be hard you primarily do surgeries only I am hoping that you WILL do something about how she Dr.Lisa (and THAT assistant) can randomly treat animals and their owners SO POORLY and get away with it!?! If you have any recommendations for a vet it would appreciated. Cordially, R.L. Read Less

Dr, Dunn and his team of caring vets have always helped me keep my rescued dogs and cats healthy and living well beyond the years others might have predicted .But Dr, Dunn always showed compassion and courage- offering hope and good medical care to many of my old dogs./And this summer he showed more courage and compassion to the little one- eyed chihuahua I took home for hospice care from the Eleanor Sonsini Shelter in Pittsifled where I am an occasional volunteer. Gigi had huge inner and outer tumors that other docs had seen as too difficult to remove. Not  Dr, Dunn....He took one look at her and just said "Ill do it"  and miraculously GIGI came through with a smooth belly and no more tumors causing infection.Just two days after the surgery, GIGI was walking on Winthrop Beach and able to walk up stairs with out the burden of tumors weighing her down.Without DR Dunn's skill and spirit, 'Gigi would have enjoyed just a few days of a loving home.Instead, thanks to him...I have had this darling girl as a welcome family member.Thank you so much Dr, Dunn    Nancy O'Malley Read Less

I have taken my dog to several animal hospitals in the area. My dog was not treated very well and they were so expensive. Everyone here is super nice. They make my very anxious dog at ease, as well as her very anxious mom. For those who have pit bulls, they are very pit bull friendly. When I compare my dog's annual vet bills with others, mine are always lower and they do not push you into buying more things.When Sadie was fixed, she had an issue (she was 5 years old) and was bleeding a little. Dr. Dunn called me and gave me his home phone number on a weekend. I felt so much better knowing I could call him at anytime (even though the dog was fine). Sadie is also a little fearful of men but loves Dr. Dunn. I try to see him as much as possible. I really love them and recommend them to everyone. Read Less

NOT RECOMMENDED!!! I brought my puppy to get neutered with the FOA certificate and was quoted $22 for pain meds and cone and got a bill for $64! They wanted to pull my puppies baby teeth and my husband said no but they did it anyways and then charged me $33 for it! Then my husband checked off ear clean and nail cut and they charged me $10 for that! WTF. Stay away FOA certificate holders; Go somewhere else!! They did a huge incision for the neuter and they don't call you; they like to write emails but never respond back! The only thing I can say good about this company is that they allowed my husband to stay in a room with my very scared and skiddish puppy until the doctor came to do the surgery. Otherwise, they are a rip off and squeeze you dry just like autobody shops! Read Less

My dog was having a seizure all morning and of course I panicked and his vet actually told me they didn't handle emergencies. I called North-shore animal hospital and they took my Frankie. What a wonderful place everyone who works there is so nice and I must say every dog waiting to be seen was so calm and polite. The Vet was wonderful Franklin really liked her because he was calm, She even called us an hour later or so after we left. The visit was actually affordable which is always great. Thank you so much North-shore animal hospital. Read Less

My review is mainly on customer service. Recently I took my dog to this place for the first time. There were 3 female staffers behind the check-in desk- a brunette with glasses, an Asian and a blonde. They were casually chatting among themselves while watching me and my dog entered the hospital. They were clearly not busy at the time, just chatting. There was only one other person in the waiting area. I stood in front of them like an idiot for at least a minute or two before the lady with long blond hair acknowledged my existence and asked with annoyance in her voice "can I HELP you?". Wow, really? Is this how you greet customers? I'm giving this place 3 stars because after we were checked in, the service was fast and friendly. The check out girl was very nice and helpful. Please put some friendly people at the front! Read Less

A few months ago my cat was dying cause there was a ulcer on her tongue.so she couldnt eat on her own,so i brought her north animal hospital and it was her first time there.so a recopinsist gave me dr.doyle for a appointment.and so i went in dr.doyle gave her a check up and then we got her diagnosis and we got the medicine and then showed how inject it into her mouth around the ulcer and we left was also is helpful is that you can do finacing. The receptionist the one that's names Jackie is totally rude and should be fired Read Less

I brought my English Bulldog here for a physical exam when he was just a puppy and the service was prompt and the vets were very friendly and knowledgable.However last week my bulldog managed to invert his nail and was bleeding moderately. Considering North Shore Animal Hospital was in close proximity I decided to bring my dog in as an emergency walk in. I was flabbergasted to learn that all of the vets were on lunch until 2pm, it was 10am!!! It strikes me as severely insufficient that all of the vets would be absent for such a long period of time, any fluid business would at least space out break times in order in ensure that emergency patients are seen.Because the bleeding subsided I decided to wait until the vets returned. Once we were finally seen it turned out that my bully had to have his nail trimmed very close to the paw, and would only require antibiotics to ensure that an infection would not take place. The most trying part of the visit was waiting to be charged and dismissed. The woman at the discharge area had me wait 30 minutes to print out a summary of the visit. Overall the vet staff know what they're doing, the nurses at the front desk and discharge desk can stand to be more courteous and sufficient . Price was also very reasonable the initial exam was $62 and the antibiotics were $14, whereas Angel Memorial Clinic in Boston charges $125 just for an exam. Long story short, if you can wait you won't be overly disappointed, Read Less

Our chubby Boston had some sort of skin condition combined with the sniffles, and I held back going to the vet for a few days to see if it wouldn't clear up because I knew I would be scolded about his weight (dog loves to eat, and is really persistent!).  I finally called, got a same-day appointment.  Dr. Colgan was kind, thorough, prescribed just what he needed, and *didn't* go on about my bad parenting.  Because Astro will snarf down anything, dispensing meds was a snap, so he was A-OK in a few days.  About the place: easy parking in the lot; clean and doesn't smell like anything at all; and every single one of the 5 dogs waiting was happy and calm, not stressed or freaking out at all - the best recommendation I can think of for a vet's office.So: great doctor, great care, great facility, reasonable rates, and wagging tails all around. Read Less

I've been going to NSVH for a while now. I think they're doctors and vet techs are really good! The facility is clean and most of the staff is completely awesome! However, with that said, there is a certain receptionist that I believe really should not be dealing with customers! I find myself having anxiety just thinking about making a phone call. Not sure of her name. She's a younger gal that makes you feel like your putting her out. I've experienced rude, condescending and stand offish behavior from this person over time. To hear that she has many calls to make a day and she will try to remember to call me, just doesn't set well with me! We are all busy. Set yourself a reminder and  follow through with the customer. Customers don't want to hear excuses on how busy you are, nor do they want to feel angry nearly everytime they call because a receptionist was rude. Read Less

This afternoon (while hurricane Nemo is starting up - ironically my dog's name), my dog had been throwing up, had diarrhea, allergic welts ALL over his body, swollen eyes, and was crying horrendously.  I panicked knowing that with the storm, no one would be open.  I called N.S Animal Hospital and they were getting ready to close to get home safely.  Instead of brushing me off, they had me head over and stayed open for my dog!  Once we got there, Dr. Lisa Colagen didn't rush us out, instead she took her time with him and did everything she normally would have.  I am so THANKFUL for them.  They truly are a wonderful organization and I won't go anywhere else.  They have always been so wonderful with my little man. Read Less

Like others I have been coming here for years. My pet has been seen for multiple issues and has received excellent care. The price are about average. neither too high nor too low. The staff has been very professional and courteous. I have seen more than one vet over the years. They have all given detailed explanations of the problem my pet was having at the time.The facilities are first rate and relatively new looking. The have about 3-4 rooms that the receptionist will put you in when they are ready for the vet to see you. Medications are about average priced when you purchase them.All in all a great place to take your pet if they need medical attention. Highly recommended. Read Less

When a online pet co. send a request form, they refused to send back a conformation. This is not a standard practice. On top of the exorbitant prices they charge, because they know the owners are at their mercy. I can find another vet, less ruthless and maybe a little more caring, you SUCK! Read Less

This is the best animal hospital in the Boston area for people of modest means. I have been bringing my cat to them for 10 years. Dr. Lisa Colgan helped me learn how to administer subcutaneous fluids at home after my cat suffered kidney damage from the big pet food scandal of 2006-07 and my little monster survived. My kitty is almost 20 now and is still enjoying life.I have used vets in the Newton area but the costs are much higher in comparison for X-rays, etc. Don't get me started about the cost of care at Angell, where people donate millions to their charity but the vets still charge some of the highest prices in the world for their Cadillac services. Read Less

I have been bringing my family's dogs here for years.  In 2006 we had to put our Rottweiler "Buddy" down.  It's hard to put down your dog, even as an adult.  It's a member of the family.Less than a day I got a call from the Hospital from one of the employees who knows us and how well we treat our dogs.  Some douchebag decided to throw a puppy out of a moving vehicle (30 MPH) instead of dropping it off at a rescue league. (I hope the driver crashed into a tree or somehow karma caught up with him/her).Luckily someone saw it and brought it here in case the puppy was injured.  (I guess there are some decent people still left in Lynn.)Long story short, I come down to the vet to see the puppy.  The puppy proceeds to urinate on my shoes.  How can I not take it now?!Over three years later, we still have that little puppy.  Chelsea, a nice Shepard-mix.  Thanks NSAH.  This is definitely one of the best places you can bring your pets. Read Less

I've been taking my cat to North Shore for over a year now, ever since we had a less-than-stellar experience at Pine Banks in Malden. They accept the Friends of Animals spay/neuter certificate, which was the main reason we went there in the first place.The facilities are clean, although in a strange area off of Route 1. The vets and vet techs have always been outstanding--attentive, helpful, accepting, and they listen well and treat us with care and respect. I've never had trouble getting an appointment when I need it, and the wait has never been long--we've always been seen within 10 minutes of our appointment time. Visits are quick but efficient. I waited a bit today for my cat's chart to be delivered to the payments/discharge area after her biopsy and test, but it wasn't a big deal. The minus one is for the prices. Most vets are expensive, and NSAH is no exception. They're definitely on the higher end of the price range compared to other offices I've been to. Good news: the follow-up visit is covered if you use a FoA spay/neuter certificate. All in all, I've enjoyed my experiences thus far with NSAH. Read Less

I have nothing but absolute praise for this institution.....every member of the team will make you (and your pet) feel totally taken care of and treated like family. I have 3 small puppies (4 lbs-8 lbs) who all had they spaying/neutering performed there, as well as their share of sick visits and boarding. The surgeries were flawless, and the peace of mind that I received knowing that my puppies were being treated so well, with such a competent and compassionate staff was/is priceless. Oh, and they handled my crazy cat well too! Read Less